SUBMIT A COMPLAINT

[Resolved] Singapore Post (SingPost)item delivered but never received

Item was delivered on 22 Nov when tracked online but nothing was delivered in mailbox. Checked with customer service and was told they will investigate and revert. Waited for a week and the reply from customer service was that item has been delivered to the address on 22 Nov! What kind of investigation is this? After waiting for a week, the reply is the same as tracking online! Checked with the seller and verified that the address is correct.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Singapore Post (SingPost) Customer Care's Response, Dec 06, 2018

    Hi, alow00. Thanks for sharing with us your concerns. Please allow us to look into this and we will get the team to update you.

Al
Dec 05, 2018

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