Singapore Post (SingPost)
reviews and complaints

I lost my parcel because singpost Customer Help Live Assistance - Anurag Sharma was sitting on my request to retrieve the parcel for 2 Days.

Her Supervisor Nikhil Singh wrote in an email that he will look into it & provide the appropriate solution for me.

Now, I was told that my parcel has been returned to the sender in USA (last I checked, sender still haven't received anything) & I have to DEAL with it MYSELF!

They only offer me 2 stamp booklets which have 20 stamps 1st local stamp(30c) as a token of apology!

My US Shipping Charge was US$23.59!
Your Bloody stamp booklets is a mere S$6.00 & I have to face your LOUSY Services AGAIN to utilise them!

This is what we get when customer service is OUTSOURCED to some Third World Country & they do not have to bear any RESPONSIBILITY!🔥🔥🔥🤬🤬🤬🔥🔥🔥

#singpost #customerservice #irresponsible #outsource #incompetent #unprofessional #inability #unproficient #substandard #inefficient

I would like to complain why my parcel LP003037455MY has been send back to its origin country at Malaysia?

There's nothing wrong with my address... And the address is still valid. But I don't understand why one of your customer service said is invalid ... Can I get a proper reason? One more thing I dont really understand what is he talking on the phone.. He's a indian Man but im sure hes not from Singapore I guess.

I hope you can get back to me...

I have ordered a product from Lazada and was scheduled to be delivered on the 16th Feb 2019. Unfortunately I was not at home to receive the product on time. So a Popstation notice was left at my door gate for collection instruction within 48hours. To my frustration, the item was not at the stated location to be collected as instructed on the notice, nor at the 2nd location given, nor at Punggol Singpost and nor at Paya Lebar Singapost after 2 weeks of investigation. Instead an email was received by Speedpost/Singpost customer service representative that seller had cancelled the delivery and I had to liase with the merchant instead. But that is not the actual case.

It looks like Speedpost had outsourced their customer services elsewhere and when there is a blunder with the delivery process, things don't get solved right to the actual core. What made things worst is that no one at Speedpost/Singpost customer representative knows who is the respective higher authrority personnel whom can look into this matter to make the correct decision. It was a shock to know that an organisation this big do not have the correct point of contact to educate their representatives (or simply refuse to redirect). All we can do is to wait for an email from any random customer service or a tracking site (that is unreliable). This is a disappointment. Imagine this is on going accurance, all payments will be witheld just like that and not refunded. Is that just wrong!

Even with the advance current technology, people intend to loose their honourable ways and services nowadays.

I purchased something from Aliexpress and found out that it was due to deliver today in the tracking.

Imagine my surprise when I received that package from a neighbour instead of the letterbox. The package was small so it would be normally placed in the letter box but the neighbour said he found it on the top of the letterbox and came to my house to pass it to me.

Just what is your postman doing? I still have at least three more packages coming in. 2 from China and 1 from USA. I am afraid my packages will go missing.

Please do something about your postmen.

Hi,
I have currently an issue with SingPost Service in Singapore.
I have send a parcel via their SpeedPost delivery service for a personal item I needed to send to my Home in France.
The parcel was sent on 02/01/19 and to be delivered in 15-21 days. However, for unknown reason in the item tracking, I have seen the parcel could not be delivered because address in consignment note was either illegible or incorrect...when I realized it the item was already on way back to Singapore.
Since then, I have contacted SingPost asking for details on why it has returned as the consignment note was fully completed and CORRECT. Also, the addressee in France did not even had a single Phone call if the address was unclear...
After giving a softcopy of consignment note and additional information to Singpost, They have told me to wait for they internal investigation just to reply me back 2 days later: The item has returned to its original country and need to collect back. The return of item cost will be bared to Sender.
SO... this is something I already knew just from reading at the Tracking note online... this is how Singpost run a proper investigation ?!
I am still awaiting answer on why it has returned and why should a Bare the cost for something I did not do Wrong.
This is the tracking number : CC921758983SG
I can not upload here the consignment note soft copy as it contains confidential information (Address and Phone number)

My family and I encountered this rude Indian postman around 18:35 today ( 28th January).
What happened was we were coming from our car and we wanted to open the letter box to check for mail and packages.
However we saw some packages on the top of the mailboxes and our first thought was, "what are these doing here? Are they lost or?"
Our first instinct was to check for our own mail and there was really a parcel for my sister.
Little did we know this mailman popped up from behind the wall of mailboxes and screamed at us.
Some of the things he shouted:
"HEY! YOU CANNOT TAKE THOSE!"
"HOW CAN YOU JUST TAKE IT LIKE THAT?"
Mind you, we weren't even holding the parcel yet.
So I tried to explain nicely that I didn't know that he was behind nor could I hear him and also because they don't normally deliver this late on the evening.
Then his reaction was (still shouting): "YOU DEAF IS IT?!"
I mean honestly, he could've just said nicely like : sorry but you can't take those.
I don't know what is up with Singpost right now because your service level has gone down by a lot these two years. I'm not saying that the man deserves to get fired or something but there should be some SOP when things like this happen right ?
I gave him a chance and did not argue with him because he is old. But being old doesn't give you the right to be rude. We are all humans so, why can't we just be kind to one another ? I hope that this will be a lesson learnt.

Yishun singpost is equally worse and unprofessional in handling our registered articles. I ever lost an item and do doub t the honesty of those postman/postwoman who delivers mails within yishun ave 10 & 11.

At certain times, no delivery advice was left at our main door if no one is home to receive it. My most recent case was I received a delivery advice on a mon, and tried to request for a 2nd redelivery by dialing 1605 etc. But was unsuccessful as the singpost website could not accept my request. So I waited till the next day to call up singpost and was told it was due to singpost technical issue that they could not redirect all mails?!

The 3rd & 4th day, still got the same answer from singpost - unable to redeliver till the 5th day!

Hopefully, our local government authorities can improve the services of singpost which was indeed mis-managed, with no professionalism shown.

Hi Sir,
I like to highlight to above mention, I had being monitored this issue for 2 years,
Your postman on duty in our area really exist some problem, I have received many time mails from other addressee in my mail box, sometime whole stake in rubber band that all in different addressee, some addressee is from opposite block which is far away from my block, this become my duty to help you postman to distribute all letter in order to the correct mail box. How about my letter? not everyone is so free like me can help for your man mistake, my mail might being throw away. Please investigate this arise issue, let me know what happen to your system, why most of the letter cannot reach me, and lost! Please take note at my highlight, I hope your kind department can resolve this issue as soon as possible.

Kenneth Tan
69 Ubi Road 1, #06-25 Oxley Bizhub Singapore 408731
Mobile No. 9182 1565

Email: [protected]@hotmail.com

Hi,

I would like to bring to attention of something I saw at my block 881 Tampines street 84 letter box was not locked, i was shock to have seen this when i came back from work at 7:30pm . I hope non of the residents loose any expensive parcels or important letters .

Thank you

I hope Singpost will inform all the post mail delivers to me careful .

I made an online purchase of a 1l bottle. Mr Postman just left it in my mailbox which was not able to be pulled out of the smaller gap! My mum even wrote a note on the packaging and pulled it out for Mr Postman to see the trouble we are experiencing but Mr Postman just pushed the entire package inward.

I could only describe this as "ignorant" and poor service with no perspective taking from their customers that they are serving. Why would anyone pulled their package near the mouth of the mailbox and not take it out? Can't you see that there are writings on the plastic packaging?

Today I arrived home from work but was shocked to find my overseas parcel from Japan lying outside my house unit main gate. OMG how can singpost do this to me. There was no call from them informing me about my parcel arrival, even though no one was at home. Instead of issuing a notice slip for me to collect at the post office the next working day, they just happily dump my parcel at my doorstep. What if the parcel was stolen during my absence? Who is going to bear for my loss! Singpost, please educate yr staff not to do this again. You are delivering to a public HDB estate, how can you just leave the parcel on the public corridor. Please have a sense of responsibility towards yr customers.

I'm extremely disappointed and unhappy with singpost mail redirection service. I previously made a same complaint on 22/10/2018 for mails not being redirected to my new address.

I re-applied for the same mail re-direction service commencing on 24/12/2018, and again my mails letters were not re-directed.

Why am I even paying for the service which I did not receive, not on one application but for both application occasions? For a proper customer recovery, singpost should refund me for the service that they did not delivered.

I'm totally ashamed of our national postal service.

From: a very very unhappy customer!

On 2 different occasions, I came to realized that my very important registered mail, was never delivered and resulted in monetary losses. It's really frustrating! I only got to know because my friends received theirs and after checking only did I realized! I live in yishun, and my relatives also living in yishun faced similar problems before. I think there's a problem with the postal service in this area.

On 5 Jan (2.03pm), I was hit by the electronic roller shutter at Bukit Timah Post Office! It just hit right on my head. I cannot even stop it.

The chinese young lady on duty, neglience to check when she closed the roller shutter. Even that is such a loud "bang" sound, she didn't bother to check and continue locking another door.

I asked her, how can she just close the shutter like that and it hits me. The replied was " Sorry. I didnt see you." And she doesn't seen to be sorry about what had happened.

The area is very small and yet she failed to check before closing. If I am an elderly, I might end up in the hospital.

With such neglience can led to serious problem. With such customer service standard, Singpost should look into it - Failed to train customer service staff.

The official post office website do not have any site /form/email to write complain. But there is a form to write compliment. Does it mean that Singpost can only accept compliment? This is such a shame.

Writing a complaint here, will Singpost attend to the complaint? Most likely not, as this plaform doesn't seem like it is official too.

Hihi I want to say as I have a parcel from Japan and yet I received today your guys who is from singpost the section of speedpost he is kinda of rude knock my house window nonstop and door as I just woke up from my sleep can you please kindly teach your guy what's manners. And stop being so rude to customer as customer all have it right. As they thinking they are gangster is it. As the date is 04 January 2019, 10.30am.

Dear Sir,

I have 2 occasions that my items were sent from overseas. The postman has forced it very hard on these articles and resulted damages of my items even it was packed with protection layers.

Lately I received an articles LA014478538CN. The images were very bad and could hardly be read. It had wrong person names and postal codes were incorrect. When ask which sender has sent over, there were no records. Additionally, most of the time we are at home and we didnt hear the postman rang the door bells.

Now that this article is returned back to China and I am unable to know as I have many shipments from China.

With the above, pls instruct your postman to handle with care as many items were damaged due to the force impact .

Serene Gwee
Blk 13 Sengkang East Ave
#13-11 Austville Residences
Postal Code 544805
Hp: [protected]

I was expecting a parcel from Singapore which were supposed to be giving south african post office by Singpost, which they claimed to give south african post office on the 19th of December but when i contacted South African post office to confirm they told me that they were never given anything from Singapore I'm really confused right now can please someone tell me what's going on

7 September 2018
Item was not delivered.
Checked tracking number online. Found that the item was at Simei/Simpang Bedok post office. Called Singpost and the officer said recipient address was wrong. He told me to get the item back at Singpost Paya Lebar. When I came to collect my item, I was told to pay $20+ (think it was $23) for retrieval. I was shocked! I need to pay for my item which Singpost failed to deliver?! What is going on here? Singpost delivery problem and I became the scapegoat? Makes no sense at all! I just paid for the item because I had to send the item to my customer. Rushed to Sembawang and found the location myself and took pictures as evidence to show Singpost that the address exists and we are not living in Mars or Saturn. I know this is late because it happened in September. That time I couldn't find a platform to complain. Now I want a to request for a refund to close this case.

I'm expecting a parcel from Japan. Last Saturday, I check the status and it show delivery fails. So I checked the address that I've given to the sender and realised that I've given the wrong unit No. So i contacted speedpost chat asap to request for redelivery to the correct address. The operator told me it will take maximum 3 working days. I've told them that I'm going overseas on Wed and part of the Item is belong to a friend which I need to remail to her as her christmas gift. I've mentioned I need it urgently before I'm flying. The operator told me, she sent the request on urgent request to expedite and I will get an update.

Monday I call the hotline, The operator told me it was just the first day of the timeline given to me. After, Whole day no update on Monday, I used the chat to contact them again this morning, the operator upon receiving the tracking no, just told me the status without checking the case. He cant tell me when will the redelivery but only tell me they have too many parcel in the warehouse so they will be delayed. He disconnected the chat even before i ended it. I've emailed twice no reply.

I've contacted via chat again around 5 pm just now. I was told it was schedule for re-delivery tomorrow between 9am-7pm. Again i mentioned that I'm flying tomorrow late afternoon. At first she said before 4pm when I told her my flight is at 5pm?
the operator then told me she sent a request to deliver before 12pm but she cant confirm because it is not up to her when I ask for a black and white confirmation?

Frankly it was really dissappointed. Speedpost but the speed in solving the issues is really slow and bad. Now I wonder if I can even get the item tomorrow before 12pm.

Few thing that really made me furious and unhappy:

1- Why you provide daily chat when issue can only be process during weekday?

2- What can the operator do when I think they are not even based in Singapore?

3- What is the used of opening case file if there is no respond?

After EMS merged to speed post, the price was too high compared to other country and much more expensive that most of other courier service.

Im so much disappointed with the service. When you have a reliable name but I wonder why the service was not reliable at all and it is really ashamed for not able to reach the standards.

To begin with i ordered a few items from korea which arrived in singapore a couple of days ago, when it first tried to deliver to my door there was no one at home so they left it in the popstation nearby which was fine by me however for whatever reason the next day they decided to redeliver so i asked what time would they come they said between 1-5pm (i do understand that they cannot give an exact time and i really appreatiated that approximate they gave). So i got help from my mother to leave for work late howver she waited till 5.30pm to no avail so she left for work and the parcel only came at 6+pm as accordance to the paper they left behind and the postwoman left me a text to call her back regarding the parcel but i ended work at midnight so i didnt. This morning i went over to the popstation written on the paper but was told that it wasnt in the station so i went over to a queue as instructed by the lady working there when i reached the counter the lady then told me that it would be at the popstation hence i headed back and tried again the popstation did not work and hence i called the hotline for help the first time i called the tracking number on the paper was written wrongly by the postwoman so i had to check the email that the seller sent and had to make another call again which i was told to retrieve my parcel only after 2pm at the counter so i waited there till 2pm before checking the pop station then joining the queue again. This time the lady at the counter told me the same thing that my parcel hasnt arrive and to try popstation instead and i did which still did not work so i went to ask from help from another lady. She then referred me to another queue which was just as unsuccessful hence i left after leaving my contact number. On my way home i decided to give the postwoman a call as requested in her text message however i was only greeted by the rude tone of hers and was treated with annoyance eventhough i should be the one annoyed. While i was explaining my situation to her she quickly shushed me and told me to just send her the picture of my slip. After which, she called back and told me that it was none of her concern since she already sent it back to the headquaters. The postwoman's contact is [protected] and all these happened at the ang mo kio branch. I hope to hear a reply than you