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3.4 593 Reviews

Singapore Post (SingPost) Complaints Summary

345 Resolved
247 Unresolved
Our verdict: While Singapore Post (SingPost) has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Singapore Post (SingPost) reviews & complaints 593

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6:49 pm EDT
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Singapore Post (SingPost) parcel consisting a bag

Dear Sir/Mdm,

I would like to raise my concern over lost parcels this year.

I bought a pair of earrings from Lazada online store and it was stated that the earrings were delivered via Singpost normal mail on 02 March 2018.

However, I did not receive it. I thought it was just a stand alone issue so I did not make any complain about the lost item.

Recently, I bought a bag from Q10 website. The seller had already mailed the parcel via Singpost normal mail to me in the first week of September. However, I did not receive it.

The buyer is kind enough to resend a new bag to me and it was mailed on 14 September 2018. But this time round, till today (19 September), I still have not receive it!

My point is: When the parcel is sent by speed post or personal delivery, I would have received it. But if it is sent via Singpost, somehow it is lost in the way...

I seek your kind understanding to look into this matter.

My address is Blk 212 Serangoon Ave 4 #07-54 Singapore 550212.

Thank you.

Irene Lee
HP: [protected]

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2:22 am EDT
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Singapore Post (SingPost) item set as delivered with a fake signature in the tracking page.

Ordered something from Lazada and delivery set to be on 17-Sep. However at noon, I received an email that tracking status was set to "delivered".

I was in my home at that time but no one rang doorbell. There was no item placed at my doorstep or in my mailbox.

The tracking page shows someone has signed the proof of delivery but I could not recognize the signature. It was not from my family member.

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Update by IvanSe
Sep 28, 2018 2:14 am EDT

I have just received my package after 11 days the package has been marked as delivered.

Update by IvanSe
Sep 27, 2018 4:56 am EDT

After 10 days your customer service agents have finally conducted your “investigation” and replied, and all you did is to insist that I already have received the package and send me the fake proof of delivery with the fake signature.

Even lazada has given up and mark the package as lost and refunded the payment. Disappointing

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Charles16880
, SG
Sep 19, 2018 3:06 am EDT

This should be made known to the whole social media on how Speedpost delivery person has been faking signature on delivery. I have 3 missing parcels for last 2 months which claim has been delivered with fake signature. Contact Singpost and was told the parcel has been left at the brown color box next to the window. I told them, you guy need to check where I am staying, as this is a landed property with a gate and how can it be left next to window when there is a gate.. and there is no window infront of the house.. Unless the delivery person climb through the gate. So what's the point of having signature to proof delivery when it is fake... 2 missing parcel just for last few days alone..I am not the only 1 as I have seen a number of people having the same issues... Singpost should tackle this once for all to all the black sheep... Ridiculous service and this is Singapore... How can it even happen

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Singapore Post (SingPost)
, SG
Sep 24, 2018 2:51 am EDT
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Hi, Charles16880. Thanks for sharing with us your concerns. Please reach out to us via our Social Media pages, Facebook/Twitter and PM/DM us your case details for us to look into your feedback. Thank you.

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6:24 am EDT
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Singapore Post (SingPost) package not yet delivered

Hi, my mother sent a package of mooncake from Singapore on Aug 21 to Sweden (tracking no. RC703137894SG). The package is not yet delivered. I contacted the postnord in Sweden, they told me that the package was not marked as a gift and it was held to determine the commercial value. I am wondering if there is a way to speed up the release of the package. The mooncake is going to be expired soon. Thanks!

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10:18 pm EDT
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Singapore Post (SingPost) mails

Dear Singpost
I would like to draw tom your attention about the performance of the sing post delivery lady attending to blk 634 pasir ris drive 1 on numerous occassion the lady place the mails in te wrong address or wrong floor, luckily our neighbours are knid enough to return it to the respective house hold What prompted me to write this complain is a rip off I received a letter addressed to blk 633 # 06-410 pasir ris drive 3
on one occassion i met her down stairs and warn her to dispatch correct address i have my doubts she understand what i mean in hokkien and english as she nods her head for both look like PRC i may be wrong Does sing post know the seriousness of wrong delivery ?
the contents of the letter could contain an utmost vital or crucial information for the receiver would like to see what action will be taken to prevent thsi from happening hp [protected] Gobi sharma

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8:38 pm EDT
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Singapore Post (SingPost) item not received.

I made an online purchase on the 28th August 2018 (Tuesday), which the seller had promptly arranged for normal mailing out on the same day of 28th Aug 2018, 6pm, and even provided picture evidence that the item was mailed out. I even double checked that the address written is accurate.

However, its been a whole week. and the item is still not here. Of all the numerous times that i have made online purchases, i have not encountered such an incident. Even via normal mail, i have always gotten my packages. AND my recipients have gotten my mails. Where could this parcel have gone? Its an A4 brown envelope.

And i would presume that - Singpost will not take any responsibility for any normal mail lost? Why still offer the option of normal mail, if at the end of the day you are just going to push for registered mail? You might as well do away with the option of normal mail and standardize that option of registered mail if delivery standards are going to be such. I would really like to comprehend - how mail gets lost. Point A to Point B. What is the issue in the middle that causes lost mail?

This is very disappointing. I kindly hope a representative gets back to me regarding this issue.

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Snow snow
, US
Sep 07, 2018 9:09 am EDT

Hi, this happen to me as well. I have make purchases from 3 different sellers and all 3 of them send out my items on 28 Aug 2018, till date (7 Sep 2018) I have not receive anything. My letterbox is empty. Not 1 parcel but 3 parcels from 3 different senders.

-snow

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Singapore Post (SingPost)
, SG
Sep 10, 2018 4:06 am EDT
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Replying to comment of Snow snow

Hi, snow. Please reach out to us via our Social Media pages, Facebook and Twitter and PM/DM us more details of your normal mail items for us to assist. Thank you.

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9:24 am EDT
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Singapore Post (SingPost) receiving letters for people who do not reside in my house.

To whom it may concern,
I am writing to report regarding an unauthorised usage of my home address. I am receiving letters by the name of [name removed]. This person does not reside in my address (removed). Please could someone assist to remove him from my address from any of his transactions. Thank you.

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2:56 am EDT
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Singapore Post (SingPost) courier service

Yesterday I received an email mentioned the delivery is delayed to Thursday instead.
However when I reached home, my parents told me the parcel is laying at our outside house door.
Thanks god there is no one pass by and take it.
There is no text message to inform or even call to inform they are planning to put outside .
This is so not responsible.

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12:01 am EDT
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Singapore Post (SingPost) speed post

[CAS-2540781-D3M1P9]

Whilst I was in Singapore ( I live in Germany) i sent a defective drone back to Hong Kong to the DJI flagship store for repair. Due to a misunderstanding they didnt accept the parcel. I wrote via your chat at least 5 times and found that this had happened on the 1st of August. (none said anything despite my mail being on the parcel. I got differing stories about what would happen.
I will come back to Singapore., It will go back to Germany, It wont go back to Germany. It is in Hong Kong on hold. The latest is, it can be redelivered. They also now want the original slip, which I cant find, but I do have the parcel number.

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9:52 pm EDT
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Singapore Post (SingPost) vpost

I don't want to say "Complaint"is just my anguish about recent experiences with Vpost US.
I had purchase many item and they comes in to my suite in the span of about 2 to 3 weeks. My sellers notified me of goods delivered, and Vpost did not update me. Further check and "Find my package", -cannot find.
Write to customer support and they seem very defensive and tells you they will update you whenever your package is received.
At the time of writting, I still have 5 packages, confirmed delivered, but Vpost still cannot and did not update me.
This may be computer system or human break down, and it seem takes a long long time to fix.
I wish you can show improvement, or I will never support Singpost any more.

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Update by Hydrocarelee
Aug 28, 2018 10:01 pm EDT

Singpost/Vpost
The bad system is not created by the workers, is the head of the company that is imcompetent.
Join the company not that there are qualify, but by pull string.

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5:23 am EDT
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Singapore Post (SingPost) lost mail

Our TIME magazine arrives every Friday since our subscription a few months ago. However, we failed to receive the Aug 20 publication.

Also recently, we did not receive one of our Singtel bills.

Occasionally, we have people in the neighbourhood passing our mail to us.

SingPost seriously needs to step up service levels to ensure accurate delivery and zero lost mail.

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8:19 am EDT
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Singapore Post (SingPost) leather bag

I have order online for a leather bag and a few small items and I have received two small items. Which I have to go over to the branch office to collect but I don't understand why I received the leather bag which they squeeze in to the letter box . And I unable to take out from the letter box, and I even asked my neighbour to open her letter box then I able to take out . There a scratched in the leather bag . Is this the standard of deliver ?

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Update by Eddy yap
Aug 24, 2018 8:21 am EDT

Please get back to me

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12:29 am EDT
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Singapore Post (SingPost) a package that i've yet to receive

I bought a hair clay, for hair, on carousel, and they already mailed it out 3 weeks ago. Yes I understand that you don't operate on weekends or public holiday. But it's been 3 weeks, and the package is supposed to be sent to Block 22 st George's road #05-178
Singapore 321022. The person on carousel already told me that they already mailed it out, and when I told them that I have yet to receive it, they told me to contact singpost. Please get back to me ASAP at my email ( [protected]@gmail.com) because it's important. Thanks

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8:07 pm EDT
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Singapore Post (SingPost) speedpost standard

Recently i have two mails sent to two different receipients. Using speedpost standard, the first receipient is not at home and the package should be auto delivered to the nearest popstation for collection. It didnt and the receipient have a hard time getting the mail to be sent to the post office. It used to auto placed to the nearest popstation if the receipient is not at home. What happen?
Second receipient did not even receive phonecalls and his family at home waiting. Singpost did not even try but mentioned postal code error in their system. But it is correct at the mail label. And the mail get sent back to the sender whom is me even though I specifically states that receipient self collect if delivery fails. Most of receipients are not at home. Why would i pay for a service that keep returning the mail back to me? Common sense is required to get it delivered as best. I called Singpost and they insists that the package is returned to sender but its not! Only August 2018 theres this issue.

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10:10 am EDT
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Singapore Post (SingPost) epac

After reading these complaints about bad Singpost service, I felt 'better'. My sis came home this evening and saw 3 unsuccessful delivery slips stuck at the gate. Yet both my parents were at home the entire day and they didn't hear anyone knocking on the door or ringing the doorbell. In fact, I told them to keep a look out for the postman who's delivering my parcels this week. (as these are tracked parcels, I'm aware of their whereabouts). Previously, I've no issues receiving my parcels including those untracked.

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melAnnoyed
, SG
Aug 16, 2018 8:23 pm EDT
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Mine too. Cheers

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8:16 am EDT
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Singapore Post (SingPost) singpost delivery

Dear Sir/Mdm,

I was impressed by the service of speed post.

However, today the service of singpost had made me disappointed.

What is the point of delivering a piece of Card at 5 Plus when you did not inform the customer you had reached the premises?

If you had called, I would have called my mum who is downstair to come up and receive on behalf.

Then after that send a sms over say was unable to deliver.

If there is not enough time, you might as well deliver the next day and had ample time to inform the customer.

Now worst, I would need to make a trip down to the singpost to take even I was not free.

Dear Customer, SingPost was unable to deliver your small packet TD070198P983038919022 from WORLD MARKETING GROUP PTE LTD. Please collect the item after 2 pm on the next working day (Mon to Fri) from the Post Office stated on the delivery advice within 10 working days. (Do not reply to this SMS)

So disappointed
Jasper Wu
[protected]

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12:31 pm EDT
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Singapore Post (SingPost) missing parcel

I'd like to make a complain. I've sent out 2 parcels using Normal mailing on 5th Sunday and 2 of my receivers should receive within a week but 1 of my parcel went missing that was supposed to be sent to Blk 879, Tampines Ave 8, #11-266, Singapore 520879.
Moreover, I bought the Polymailers from Singpore Post office, think that it should be safe using them. Now the parcel us lost, I need the person in charge from the main office to give me a explaination.
How could such a A4 size parcel be lost?
Did your deliverman threw it away?
I'm really very upset about this. I saw a video of Singpore Postman who threw away letters that he should put in the letter box. I really hope that my parcel was not treated like this.
Please reply asap or contact at my hp no. 9875 6046. Please investigate.

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12:36 am EDT
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Singapore Post (SingPost) speedpost

I paid Speedpost to deliver a package to Spain. It was held in customs in Spain for two weeks without ever being delivered to the recipient, and then it was returned to Singapore. If I wanted the package back I had to pay the shipping costs back to Singapore (the same amount I paid for the non-delivery). Then I was told I could send it again if I paid the shipping cost a THIRD time. I have been trying to get the package back ever since, at no extra charge, because I am not sure why I have to pay even once for a service that wasn't given. Since I raised the issue with Speedpost I have been getting the same form email repeatedly, asking me "for some time, whie they sort it out". A sampling of lines from the emails:
1. Jul 26 - We are investigating the case and would like to request for 3-5 working days to finalise our findings
2. Aug 2 - We would like to inform you that we have raised an investigation with destination postal authority for your Speedpost item CR924929850SG. Once we receive final reply from them we will update you accordingly
3.Aug 3 - We understand that you have faced inconvenience regarding Speedpost item CR924929850SG and would like to inform you that we have raised an investigation with destination postal authority.
4. Aug 7 - We would like to inform you that we have raised an investigation with destination postal authority for your Speedpost item CR924929850SG . We are investigating the case and would like to request for additional working days to finalise our findings and provide the appropriate solution for you. Once we receive final reply from them we will update you accordingly.
I have not received my package back to date.

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3:28 am EDT
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Singapore Post (SingPost) lost mails in transit

Hi Singpost,

recently my company customers have feedback to me that they did not received
my mails. quite a lot of customers have complain and I have to reissue the cheques
and that cost us to stop payment of cheques (required additional charges).

Please look into this matter asap.

Your help is much appreciated.

Thanks
Jen
Kingston Property Maintenance Services Pte Ltd
Tel: [protected]
Email: [protected]@kingston.com.sg

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Update by Jennie Wang
Aug 03, 2018 3:29 am EDT

Hi Singpost,

recently my company customers have feedback to me that they did not received
my mails. quite a lot of customers have complain and I have to reissue the cheques
and that cost us to stop payment of cheques (required additional charges).

Please look into this matter asap.

Your help is much appreciated.

Thanks
Jen
Kingston Property Maintenance Services Pte Ltd
Tel: [protected]
Email: jenniferwang@kingston.com.sg

Update by Jennie Wang
Aug 03, 2018 3:29 am EDT

lost mails

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12:47 am EDT
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Singapore Post (SingPost) documents package sent to wrong country

I recently sent a package of documents to Brisbane, Australia. Despite the address being clearly printed, Singpost has somehow decided the package should go to Great Britain. I phone and chatted with several support staff, who of course are in India and not in Singapore. I can see from the tracking number that my package arrived safely in Great Britain and for almost a week has been stuck at the sorting centre there.

I want to find out what is happening with it, and how to get it sent to the correct address. So far the customer service has been politely inadequate. The documents are time sensitive and I need to get them correctly redirected. Telling me I will be contacted 15, 45, and 60 days after the ticket has been raised is not helpful. I need some real action.

The details are:
Registered Article: RC703560051SG
Reference number is: [protected]/18

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10:13 pm EDT
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Singapore Post (SingPost) personal data protection act - presumption

On 1st Aug 2018 I made a call to discuss my VPost shipment. +[protected]
During the call automated options advise that continuing with the call grants individuals' consent to the collection of data. There is no option to continue the call without consent, in other words consumers are FORCED into consent.

Section 14(1) of the PDPA states how an individual gives consent under the PDPA
As good practice, an organisation should obtain consent that is in writing or recorded in a manner that is accessible for future reference, for example, if the organisation is required to prove that it had obtained consent.

The PDP Commission recommends that organisations obtain consent from an individual through a positive action of the individual to consent to the collection, use and disclosure of his personal data for the stated purposes. If an organisation intends to adopt the opt out approach in seeking consent, the organisation should consider the risks that it may not have satisfied the Notification Obligation and Consent Obligation.

I recognise that the individual here has the option to end the call, however I am concerned here that I am unable to perform transactions via telephone with SingPost without having agreed to give consent, therefore to use the telephone services to contact SingPost I am forced to agree. This is an unfair practice and discriminates agsint those consumers who do not give consent.

Accordingly I request that this be investigated and that consumers are given a choice with respect to the PDPA

Kind regards

Ian Richards

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