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Singapore Airlinessingapore airlines damaged my bag - pathetic

I travelled Sydney - Delhi on 22.01.0217 from SQ 212 & SQ 406 via Singapore.

My PNR No - YJZWHS

Upon arrival at Delhi I noticed my luggage is broken from top edge and the steel wire has come out.
It was a bag with Priority tag :(
I discussed with your staff on duty ie Ms Mayuri and she discussed on phone with Supervisor Incharge Mr Jameel who was too busy to come to location.

She took pictures and asked me to communicate further on this email. She denied to give me any incidental report form on spot.

After a follow up for 12 days with Pooja I got a copy paste general mail probably being sent to all suffered.

Pathetic is the only word...

Singapore Airlines
Singapore Airlines
Singapore Airlines

De
Feb 05, 2017

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