Singapore Airlines
reviews and complaints

I was on a delayed flight SQ 915 on october 10 bound to dubai from manila so i wasnt able to catch my connecting flight to DXB. They supposed to put me on EK 355 bound to DXB at 9pm when they rearrange the flight details. But since again the SQ 915 is delayed, the plane landed at changi airport at 8pm, instead at 6pm, and they cant put me on the original flight of EK 355 because its already too late as gate was closing as per the SG ground staff. My ticket to DXB was cancelled because i used my air miles apparentlt and the staff at manila or any other employee of yours to failed to notify me or even rectify the issue before i even reached thechangi airport so i wouldnt have to deal with again delayed/missed flight. They put me instead on the next available flight to DXB via emirates airline on the next day! And probably the worse is they only gave me an access to lounge after i demanded it. I was waiting for my flight since 0430 am and they cant even offer compensation? This was by far the worst experience in my entire life. I had an important exam in dubai the next day and i even explained it to your staff but because of their incompetence i might fail. What really got me was the lack of compassion and incompetence of your staff to my plight. I get that nothing I can do will get back the time i lost waiting but i expected more from the compensation that was given to me but i only got was a sitting lounge, not even a sleeping lounge where i can sleep for a few hours. Is that how you treat your economy class client? Ive been a loyal SG flyer but this experience really changed my mind on how you deal to your passengers. I hope this reaches you and you act upon it. I was devastated really because i have loved singapore airline and this is how you treat us. I will wait for your reply.

From singapore, I will go back to dubai but I have a connecting flight to philippines, my flight # is pr510. I have 1 carry-on bag and a paper bag of goodies from singapore. The crews in gate 35 insisted to check-in my bag though it does not exceeded the baggage weight limit. They said I have to because the aircraft is small and the space for bags is limited. I only have two bags - my carry-on bag and paper bag of goodies. I explained to them that I don't want to check-in my bag because it is not intended for check-in. The bag doesn't have lock and the bag material is not good. I told them as well that my flight is a connecting flight. I also pointed out my concern abot the issue in the ph airport that some crews are opening the bags and getting stuffs they find needful. I was told by one of the crews to just remove my valuables from the bag. So I have no choice but to oblige. I packed everything nicely and asked for a tie wrap from them just to keep the zipper from opening. I arrived 4am in ph and my flight is 1:25 pm flight number pr658. I was complacent that my bag will be sent directly to dubai as what airlines usually do for passengers with layovers! But to find out after waiting in the carousel for so long that my bag is still in ph! This is so disappointing! That bag has perishables! I wasnt adviced by anyone from sg crew in gate 35 that I have to claim my bag in the ph airport! And how would that be possible when after embarking we were headed to the connecting flight lounge! And there's no baggage claim there! This is irritating. My loved ones are waiting for all the stuffs I bought from singapore and I went home empty handed! And on top of that I wasted my time in the airport to process my claim for the bag! I was told by the officer in baggage information here in dubai that sg changi crew only put my flight number to ph and not to dubai! That's why my bag is still there! Please respond to me asap! My email add is [protected]@yahoo.com my contact no is [protected]

On board SQ 983 to Spore. There was no halal food for me during the flight.
Steward Len (if I spelt his name correctly, as I cld not see his name on his tag clearly) still offered me non-halal food, reason being there is no more halal food on plane when I clearly mentioned to him that I am a Muslim.
I was served halal food when flying to bangkok and I dont understand why he mentioned that it was not reflected when returning back to Singapore.

I told him I am fine with buns. He gave me 2 buns... i am suppose to say yeah?! He gave me the appetiser and dessert that were not halal as well. He mentioned there were no meat in the appetiser. How insensitive can he be?
There was also lacking of empathy from him, no follow up check to see if I am fine.
Eventhough it was a short flight - abt 2.5hrs flight but I was hungry because I did not take any food before boarding the plane.

To think that SQ, with a reputation for its 'quality service' can offer such blunder of lacking of halal food on board plane and lacking of empathy from the steward.. it was certainly a disappointment.

I redeem a returned flight from Singapore to Seoul with my air miles back in April. I missed my flight SQ600 on the 27th of September. I was grateful that SIA scheduled me to the next flight free of charge.
HOWEVER, I didn't know SIA autocancel my return ticket without notifying me nor obtaining my approval. Does SIA expects me to fly back to Singapore with manic carpet?
The result is I get stuck in the Incheon airport and is placed on waiting list with no certainty. The ground staff in Seoul is not helpful and I have to purchase a new one way ticket to Singapore with AIrAsiana out of my own pocket.

Will SIA refunds me back KW 730600?

Hi Singapore air.

After the recent mistake made by Singapore airlines which resulted in my bags being misplaced for three days, over 72 hours at which time I was on an expensive chartered surf boat without any equipment or clothes such as surfboards or dive gear that I brought. To recover the bags was a slow and frustrating process that took up a good chunk of the fist part of my travel. At least 6 hours of phone calls and emails trying to find where my bags were and how to get them to me.
I chose to fly Singapore air becouse if it's customer service reputation and paid more that other discount airlines because I wanted the higher level of service.
The inconvenience was massive and level of customer service was very poor and I would hope that Singapore airlines can make up for this terrible travel experience with a gesture that would make my flight home a better experience to make up for the last.
I am asking that I be upgraded to at least Buisness class for my travel home.
I fly 1250pm tomorrow the 4th October from Male airport in the Maldives on flight MI 0481 to Singapore then from Singapore at 0045am on flight SQ 0231 to Sydney then from Sydney to Sunshine Coast on VA 0481 leaving at 1230pm.
Thank you for your consideration.

Kind regards,

Matthew Mchale.

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I have called up the customer service hotline on 21 Sept 18 to complaint against the poor service by a call agent and follow up with another online submission on 23 Sep 18 regarding the same matter as directed by the call agent to do so .
I was assured by the customer service agent that I will receive a call back from SIA within 72 hours but it has been more than a week and no one from SIA has contacted me .
Do I need to write to the ST Forum page or social media before action will be taken ?

Please call me at [protected] . My booking reference number is RB2BYO.

Mr Zai

flight SQ248 on 15 Sep 2018 at 13:45 from Wellington to Melbourne
Good afternoon I am been reflecting on our flight cancellation on our way to Australia and it makes me angry that this has happened due to the misconduct of Singapore Airline staff.

This was a planned holiday after 12 months of saving of our family of 5 to a family wedding in Melbourne.

We decided we would pay the extra to fly with your airline as this is the 1st time the family has travelled together.

We had been up since 4am travelling from Dunedin to Wellington for this flight so you can imagine our disappointment when this was cancelled and we had another 5 hours wait in Wellington. We could not take the option of flying the next day as the wedding we were attending was the next day.

We had booked a driver to take us from Melbourne airport down to the Yarra Valley which we tried to change. The driver could not take us at the later time and the $280 we had paid had to be forfeited and we had a lot of trouble trying to book another driver at our new arrival time which cost us another $260 to travel the 1hr 30min trip to the Valley.

The way that the circus unfolded trying to book more tickets was an embarrassment to your airline and we were left standing in line for nearly 2 hours with no information coming through.

As I said previously I think this was terrible service from the airline due to the appalling behaviour of the pilots involved.

Regards

Cindy McCutcheon
Gavin McCutcheon
Michelle McCutcheon
Stewart McCutcheon
Lynn Gray

hi,

Ref: TKT: [protected], Airline Reference: V8YFS5

I landed at Bangalore international airport and collected my luggage around 11 pm on 23rd Sep 2018 and found one side of the bag ripped open and clothes & other items damaged.

I tried to register my complaints only to be told that no one is there to attend to my issue at that time and I was asked to register it during working hours.

I stay at Taj Vivanta at Whitefield Bangalore during my trip and I need a luggage to keep my clothes etc. Need your urgent help to rectify this situation. I can be reached on +[protected].

regards
Venky Raghunathan

Dear Madam/Sir,

The past week has been tiring and stressful to say the least. Indeed, I was attending a global meeting with our CEO, the whole executive team and senior management from around the world (150 delegates).

Not having my suitcase the whole time obviously added to the stress. No suit and tie for the gala dinner on Wednesday. No sports attire for the Wednesday team building in the afternoon. No "creative" costume for our "disruptive" closing dinner on Thursday evening. Etc. Of course I bought a few clothes and managed to borrow some from colleagues but still...

Now to the case...

Our booking reference is PCCM9J.

My wife and I left Singapore with SQ 346 on September 16. We had checked-in 3 suitcases (luggage tags [protected], [protected] and [protected]). We arrived in Zurich the same day in the morning. We then took LX 2804 to Geneva and arrived around 10.30am. 2 of our suitcases came reasonably fast on the belt ([protected], [protected]) but the 3rd one, [protected], never arrived. One of my colleagues, Sherry Linert, who was on the same flights from Singapore, encountered the same problem. She filed a missing bag declaration like I did. Fortunately for her though, she received her bag the same day in the evening in Evian, France, where our global meeting was taking place. Unfortunately, I didn't and to make things worse, nobody was able to tell me where it was, when I would receive it.

Our missing bag declaration reference, provided by e-mail, was [protected].

After filing our declaration, the first e-mail from Gva. bags came at 12.54pm on the 16th with the reference above and the hotline phone number, +41-[protected]. After that I did a lot of following-up. I will not elaborate too much in this message but if required I will gladly provide you with all the details (many e-mails).in a nutshell:
1. Nobody EVER answered the hotline number (many attempts).
2. I went to the airport twice to speak to somebody at the Swissport office (once on the 16th in the evening and then the following morning on the 17th).
3. As mentioned above, I followed-up a lot by e-mail.
4. On Tuesday night, shortly before midnight, I received a call from... New Jersey! The lady confirmed that my suitcase was there and that they would try to put it on a direct flight to Geneva the same day and that she would call back in a few hours to confirm.
5. Just after midnight I sent an e-mail to gva. bags to give them this info and to help them follow-up.
6. Obviously I went to sleep. Nobody called and in the morning there was no missed call. However I did receive a response from gva. bags saying that they were glad to hear some good news (based on my e-mail) and that they would have my suitcase sent to my hotel in Evian once received. I was very surprised and disappointed that they hadn't even contacted New Jersey to find out more and confirm if/when it would be sent. At this stage it was clear that they were not doing much, just waiting and it looked like I was doing their job!
7. Around lunch time I sent an e-mail asking for an update. The answer was not encouraging, "no bag was forwarded, maybe tomorrow"...
8. Finally on Thursday, Sept 20th, at 16.53 I received an email stating that my suitcase had arrived in Geneva and would be delivered to me in the evening.
9. It arrived at my hotel after our closing dinner started so basically too late.
10. Condition of luggage: the main/middle lock was broken off (with a tape from US customs). Our suitcase cover [brand: LOQI, Berlin design], gone.

Feedback on the service provided and concerns/questions

Not at all professional, no follow-up, no initiative.
I had to ask for information regularly otherwise I would have been left in the dark.
Even after the call from New Jersey, follow-up was poor.
How did my suitcase end up in New Jersey and that it couldn't be tracked?
Why did the US customs break the lock when we had provided the code and, above all, the lock is equipped with the TSA lock?

Whereas I understand that these sort of things can happen, I feel that the service, support provided to resolve the situation was highly inefficient and extremely slow.in view of all the inconvenience and stress caused I trust that we will be compensated and reimbursed as follows:

Our SAMSONITE suitcase and LOQI cover replaced.
Reimbursement for all the clothes/shoes that we had to buy.
Additional compensation whether in cash or others e.g. free miles, upgrades, etc. for all the inconvenience.

Looking forward to a prompt response from you, I remain at your disposal should you need further information, e-mails or various pictures that I have taken (the suitcase without the lock, the lock itself, boarding passes, luggage tags, etc).

Best regards,

Joel Annen
KF Gold#: [protected]

P.S. my wife and I are flying back to Singapore on Tuesday, September 25th, in the evening with SQ 2075 from Geneva to Frankfurt and then with SQ 325 to Singapore. We've been trying to upgrade using our miles but without success (waitlist). It would be nice if you could help with this or even a better upgrade in view of all that has happened.

I have filled this form of complaint re this issue, on 14th September. Have not received a reply from you in any shape or form. Seems that Singapore Airlines has the worst customer relations of any company I have dealt with. If you look up your records you may find that my complaint was regarding flgt SQ211, which was the connecting light fromSQ 469 on 29th August. My daughters seat, which we did not cancel was sold to another person and I had to forego my extra space, which I needed to stretch my badly broken leg. Also meant that I was stuck in the middle seat, could not get out to go to the toilet or walk up and down the aisles (cos I am also susceptable to DVT). I firmly request a refund for that seat, for that leg of the journey. If Singapore airlines cannot even offer me the decency of a reply, maybe the airline deserves to have a "bad blog" on social media. I can be contacted on [protected] or email at [protected]@bigpond.com. If it helps with your investigation I received an facebook code for Lauren McKinnon 32539. Awaiting your reply with bated breath. Regards Lauren McKinnon.

Madam/ Gentleman

I, Parameswaran Iyer had planned my trip to Singapore along with my wife, Shobha Hariharan on 7-Sep-18.

Our flight SQ 423 was scheduled to depart at 2340 hours that night. However, due to a security issue (apparently a hoax bomb scare), our flight got delayed by over 8hours. Our flight departed post 0800hrs on 8-Sep-18 to be precise. We should have reached Singapore by this time.

The concern is that we were not given a clear picture despite requesting the ground staff at Mumbai airport several times and every time the response was that the next update would be in an hour.

This inordinate delay caused a lot of anxiety, sleepless night and mental agony for me and my wife.

Flight booking reference for Shobha : SQ/K63M5L
Flight booking reference for Parameswaran : SQ/ORI8F3

If that was not enough, on our return too, my wife's flight SQ 424 on 9-Sep-18 got delayed by 20 mins and my flight on 11-Sep-18 got delayed by an hour and a half.

In lieu of the trouble caused to us due to this delay, we hereby claim a damage / relief of INR 1000000 (Indian Rupee One Million equivalent) from your airlines.

Hope our issue and concern is looked into and responded to positively.

Please see below and attached information to give full details of my complaint. If the information is unclear, please forward me an email address and then I can email all the details to you.

DETAILS

16 Marcus Close
Haverhill
Suffolk
England
CB9 0NT
Email address; [protected]@gmail.com
Home telephone number; [protected]
Mobile; [protected]
18th September 2018
Customer Complaint Grievance
FLIGHT DETAILS
1) Shared flight SQ4217 (other codes NZ 981 / TG 4838 / VA 7541). Departing on the 6th March 2018 @ 06.10, via Air New Zealand, from Christchurch to Melbourne (Australia). Two seats booked under Philip Spicer & Christine Spicer. Seat numbers 14C & 14D.
COMPLAINT DETAILS
1) Flight tickets booked through Singapore Airlines, transferred to Air New Zealand flight under a flight code share. ANZ refused to honour my SA flight tickets.
2) ANZ left me in a state of confusion on the day, with no alternative other than to instigate my own investigation, to ascertain why my flight agreement was not honoured. ANZ distanced themselves from the debacle and were unwilling to offer assistance or support in this process. I then contacted Singapore Airlines using my mobile phone. After a total duration of six and a half hours of being on the phone, there was no solution or support given by SA. The reason for this became apparent from the pursuing conclusions. SA instigated the error by a systems malfunction, which failed to recognise my booking at ANZ Christchurch. I believe this occurred on the 1st March. SA then tried to reinstate the booking on the 5th March but had already sold my pre-paid seats to new passengers, so again failed with this attempt. At this stage SA were aware of the issues but declined to notify me on the 5th March, or alternatively, acknowledging their error when I arrived at the airport at 4.00pm on the 6th March. This action was totally indefensible and represents a serious breach of credibility with SA integrity, especially with the debacle I endured through this tackles decision.
3) SA actions stranded my wife and me in NZ, necessitating accommodation for the 6th March, as I was unable to find an alternative passage to Australia until the 7th March 2018. I booked into a Hotel located at the airport
4) With no support from SA, I was forced to find my own solution for flying to Australia. I booked a flight to Melbourne through ANZ, departing on the 7th March.
5) As the cancellation of the 6th March flight caused the SA systems to believe I had broken the ongoing chain of booked flights preceding this, I experienced issues trying to sort these flights out with particular the flight from Adelaide to Melbourne on the 5th May ( Virgin Airline, departing at 11.35 a.m.) There was initial confusion on the luggage allowance, which incurred additional payment to allow me to have international weight allowance. Virgin records will show this payment.
COMPENSATION CLAIM
Resulting from the above SA actions, I'm directly and indirectly holding SA liable for costs through their ineptitude. To address this, the necessary minimum compensation required is;
a) Hotel cost for stay in airport on the 6th March 2018.
b) Taxi from airport to Christchurch on the 6th March, after ANZ refusal to permit the boarding on a flight I had paid for and received seat confirmation from SA. I deliberated on the day over lunch, following the harrowing trauma experience caused by SA insensitive handling of my situation.
c) Excessive use of my mobile phone on international charge rates to try and establish why this debacle occurred. Prolonged by Singapore Airlines and my wholesale flight agent not being able to see why ANZ had refused to honour the flight tickets.
d) Cost of activities missed in Australia on the 6th March, due to SA not honouring my confirmed seat tickets. I had seats 14C and 14D allocated to me. SA failed to deliver on a serviced already paid for, accepting the agreement we entered into. The flight departed but ANZ refused to honour my seat reservations.
e) Through SA actions I missed pre-paid activities I had booked on the 6th March in Australia. I hold SA liability for my consequential costs, due to the flight debacle on the 6th March, for which I missed through no fault of my own. It was not a flight cancellation, airport disruptions, flight controller's disputes, act of good, etc., that prevented me from arriving in Melbourne on the 6th March. The ANZ flight departed but ANZ refused to honour my seat reservations and I was refused entry onto the plan due to SA actions. As a result SA incompetence was directly responsible for me being unable to enjoy my planned activities in Australia on the 6th March. This was down to SA incompetence and negligence.
f) Below I have summarised the costs I'm submitting for reimbursement from SA;
1. Travel and lunch cost for Christchurch; Taxi return NZ$130 and lunch NZ$127.
(I paid by cash for these and do not have receipts)
2. Overnight Hotel accommodation cost; NZ$363.5
(I have a receipt for this)
3. Phone calls; 390 minutes to SA on the 6th March and 71 minutes on the 7th March. Then 37 minutes to UK agent on the 6th March. In total I incurred 498 minutes of conversations to try and resolve the situation SA had left me in. This cost me 20p per minute, equating to a total cost of UK£100.
(I have my phone log for this)
4. Loss of activities in Australia on the 6th March; UK£120
(This was booked as part of my total package through my agent and I do not have a separate receipt for this)
5. Goodwill and others out of pocket costs, payment for inconvenience, stress, holiday disruption, etc.; UK £250.
6. Reimbursement of the two seat costs for the 6th March together with extra luggage payment to Virgin. At this time I do not have the value of this.
GRAND TOTAL UK£815 plus point 6

SUMMARY
A significant delay has occurred before contacting you due to on-going investigation. Though now these investigation have clearly identified SA are solely responsible for the flight issues I experienced on the 6th March.
In light of all the facts available to me, I hold SA responsible for the necessary compensation for this unnecessary experience and expense I have incurred.
Can I please ask you to review my claims and request the stated costs quoted above are honoured in full to draw an end to this fiasco?
I sincerely hope SA can avoid further protraction of this complaint and accept their liabilities as highlighted. This would then conclude a closure of this complaint.
Can you please advise me of SA intentions regarding my complaint and proposed conclusion?

Yours faithfully.
Phil Spicer

2. Details of my schedule programme of flights booked with SA.
3. Copy of my phone log during the deplorable experience I endured through SA incompetence.
4. Notes supplied by ANZ and my agent in the UK.

It was not possible to load all the supporting documentation, so could I please ask you give me an email address where I can send this through to you?

1. It is to bring to your notice that I flew with my family on Singapore Airlines flight no SQ406 from Singapore to Delhi on 7th September 18 on seat numbers 50A, 50B, 50C, 51A & 51B.
2. We had 5 baggage as Checkin baggage and from Delhi we had a connecting flight from New Delhi To Vadodara.
3. It is to bring to your notice that as I proceeded for dropping my baggage with Air India for my flight to Vadodara I found one of my checkin bag which I received after deplaning at Delhi was in torn state and I had to get it wrapped in the poly sheet for onward travel.
4. It is requested that cost of the bag may be reimbursed along with wrapping cost of the bag.
5. I can be contacted on my mobile no [protected].
6. Same matter has been reported to your Ahmedabad office on three occasions first one being on 8 sep

My name is Brittany Carter. I was on the cancelled flight SQ247 from Melbourne to Wellington on 15 September 2018. I am absolutely appalled at how poorly handled this situation was.
It took a total of 9 hours for me finally leave the airport after arrival. Which mainly involved standing and waiting in lines.
Firstly, we weren't told about the cancelled flight until hours after it was known to staff. When it was finally declared, we were told to line up to rebook our flight but this line never moved before we were told to go get our bags. We were told we'd be waiting 15-20 mins for our luggage. I waited approx 2 hours for mine. We were then told to line up again to re-book onto another flight.
Each time I asked staff no one had the same answer on what was going on. I waited in this line for another few hours before finally being told I was booked onto a flight the following day. I couldn't believe the number of staff standing around and doing nothing whilst we waited for hours.
Even once I booked the flight for the next day I was told that the flight was deliberately overbooked which meant I wasn't even guaranteed to fly! So I had to arrive at the airport the next morning at 4.20am to ensure I got on.
I was also told that I would receive included lunch and dinner at the hotel. Once I arrived at the hotel I was told they had closed for lunch leaving me very hungry.
Once I finally arrived in Wellington I was exhausted. Not to mention the plans I had missed that were organized for the weekend!
You can only imagine how disgusted I was when I found out that the pilot failed a random breath test! Imagine if he wasn't tested, would we have even arrived alive? The behavior of this pilot is irresponsible and selfish, ruining the weekends of hundreds of people and costing us all money for cancelled plans.
Dissatisfied and furious to say the least!

My daughter had to leave Colombo, Sri Lanka, a day before her scheduled flight which was on 29th August SQ 469, connecting with SQ211 from Singapore to Stdney. We deliberately did not cancel her seat as I (her mother, who is prone to DVT and a steel pinned bad leg) could have stretched my bad leg and walked up and down aisles. The flight from Colombo to Singapore was good and we had the extra room, but the Singapore to Sydney leg...her seat (aisle seat) was sold to another person and I was stuck in the middle, unable to get in or out of my seat, on a long flight, which, in reality could have worked out very badly for your airline (if I ended up with DVT, or any other injury) especially when we did not cancel the seat. I have tried to get in touch with you for the last 10 days or so, but found it very hard to navigate your sites (most unfriendly). The least Singapore Airline could do is refund the ticket price for the seat that your airline decided to cancel. I would like to hear from you as soon as possible (and I think 7 days sounds about right). Thanking you in anticipation of a favourable reply. Lauren McKinnon

On outward bound to Singapore from Charles De Gaul, 02/07/2018 the flight attendant made me feel like I was a nuisance asking for a beverage. This was constant, the look on his face was very disrespectful. On the way back from Singapore to Charles De Gaul, 21/07/2018, the food ran out. I had a bread bun from leftovers and my daughter had chicken noodles again left overs from the previous nights meal for our breakfast.
It has been a stretch financially and given Singapore Airlines are meant to be outstanding I was so excited to fly. It is a big part of the holiday experience. I was very let down and for £940 with no food left it is disgusting.
I don't think I am being unreasonable in asking for a part refund for myself and my daughter.

I flew from dusseldorf via Singapore to Sydney with Singapore Airlines and then onto the goldcoast with, Singapore Airlines didn't put my bike from the dusseldorf flight onto my Sydney flight, I was travelling to Australia for the world triathlon Championships, the last 2 days have been very Tressful I kept calling their luggage tracker dnate, the first agent I spoke with said someone would contact me as the bike was due to be flown from Singapore to Sunday the next morning, when there was no word I rang again, the 2nd agent said Singapore had it arrived in Sydney do was due in the gold coast for 8.30pm yesterday put it couldn't be delivered to my gold Coast residence as it was after 7pm. I went to the gold Coast airport in person as I needed it for today to be able to check in for my race, when I asked Virginia airlines who had supposedly been given the bike they advised me that it was still in Sydney as Singapore Airlines delayed sending it on again, the rep from Virginia had to tell the people in Sunday to send it to me, I got my bike late and Virginia airlines gave me a letter confirming the bike not being delivered as the reason for my late race Registration which was luckily accepted thanks to the letter, I have been sick. Twice with worry and in tears with the stress of it All and the very real reality that I wasn't going to get my bike to race. If I hadn't gone to the airport physically today I still wouldn't have my bike, this travel was at my expense again, Singapore Airlines wouldn't compensate me in anyway for my trouble, I flying home with them on the 17/9 as far as Amsterdam and I'd like a free seat upgrade for the trouble they put me through, I've trained 10 years to qualify fortis race and they could care less that they almost allmost cost me it

Team,

This is a complaint for the crew operated flight SV5945 on 9th September from jeddah to delhi.
There was a seat issue but the crew said Sit anywhere. So the incident as follows,
My parents were seated on Row 45 (4 peoples) coming from Haj, there was a male crew who was very rude with them, lack of hospitality, discipline and Arguing with them. Threw the food of my parents on their clothes and on the bags not even apologising for the same and telling my father(Seated on 45D)to sit in squeeze position with lots of attitude.
Parents requested for Water, tea, milk, juices etc, he provided water very less and when the asked for More for which he said it is over with attitude. I don't know what was wrong with that crew .
Now Such a big airline is running this haj operations such a shame on the crew who was doing this and was trained to be like this. This type of Behaviour is unacceptable and i hope the management should take strict against such employees of your company keeping me informed about the same. These type of crew Treat Haj pilgrims like I don't know what and think they belong to what type of family. Infact they should be polite with them and helping in every way.
Similarly, the flight which took off from Del-Jeddah (SV5922, of 27th july) all crew to be appreciated of the service they did on that flight. My parents were appreciating all the crew of their Care and the way they treated all the passangers(Haj pilgrims) on board.

This is my request to you kindly look into this matter as these crew (SV5945 of 9th September) downgrading the goodwill pf the company and inflight services of such a big airline and i hope strict disciplinary action should be taken against them.

Thanks,
Kind Regards,
Ahmad Zeeshan
Manager-Air India LTD.
Govt. Of India.
[protected]

I feel compelled to make a complaint against Singapore Airlines who boast a reputation as having great customer service. My experience with them has been nothing short of tortuous. As well as the below complaint which I sent to them, at no point have they reached out to me to explain or apologise for the lack of service. From the below complaint I finally received an email saying my complaint had been escalated and someone would get back to me. Today, over 2 months later after hearing nothing from them again - at each stage it has been me following up on the progress of the complaint, they have not called me at all - I rang to see what was the progress of my complaint was. I was put on hold for over 40 minutes and during that time received an email saying that I would receive some compensation at the check in desk when i fly next year. I understand it may be policy to not reveal what compensation it may be. However, I am left not knowing if my complaint was handled - the service certainly hasn't been any better.
I had heard good things about this airline and it is very disappointing that their customer service does not live up to the hype, very far from it.

Email Address :diana.[protected]@gmail.com
Country Of Residence :Australia
Contact Number :-444187
Authenticated:FALSE
KFTier :
Feedback Type :concern
Feedback Category :Your booking experience
Feedback Topic : Special assistance
Feedback :Further to my complaint on the 20th June regarding having been booked on and sent incorrect flight details I would like to add that since that incident occurred the subsequent customer service I have experienced has been a disgrace to your airline with the exception of two staff members who actually were willing and able to help me. I booked my flight to FCO on the 19th June 2018 for the 20th April 2019 and was booked on flights for the 28th April 2019. While I absolutely understand and accept that anyone can make a mistake the way I was treated was abominable. I had upgraded from Economy to Premium Economy with points and was told it was up to me to get those points back so they could be applied to the correct flight on the 20th. No-one apart from Chito offered to help me with that. I was told repeatedly that they couldn't do anything to help and i should expect a call from a specialist some time in the next 3 days so it could be determined if the error was mine or staff members who i had booked with. At this point and until i strongly pushed the point no replacement reservation was made to get me on the correct flight. This duly appeared on my account but had disappeared by the next day. I have spent a total of: 32 minutes on the 20th 15 minutes on the 20th 12 minutes on the 20th 15 minutes on the 21st 19 minutes on the 22nd on the phone to get a resolution of this problem. Nobody has called me to let me know that the error was in fact the staff members who took the original booking, it was left to me to call the airline and it was only a "sorry 'bout that" . I was told that SIA would fix the flights up and reapply the upgrade points to the Singapore to Rome leg and that (lucky me) I wouldn't be charged anything for the changes. I had also requested seat allocation that I was told would be applied to the corrected booking and that didn't happen either. This has been an extremely stressful contact, and my first with SIA and the lack of care for your customer is disgusting and leaves a lot to be desired. The only other person - and this includes KrisFlyer who didn't have a clue as to how to assist me - was the supervisor Jivina. I work in customer experience and know how a client should be treated and it is not this way. I think it would be fitting to grant some form of compensation as a matter of principal and as a gesture of goodwill and would demonstrate that SIA shows they take responsibility for their actions. Regards Diana Welbourn.
I would like to know what my compensation is as I feel that they may be refunding a minor difference in flight cost from my booked date to the incorrect booking date. If that is the supposed compensation I will not fly with them again.
Yours sincerely
Diana Welbourn

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The ipad was reported missing immediately disembarking the first leg, to A10 Departure Lounge staff who reassured me of the honesty of the cleaning team. I did not go back to get it as the staff member said she would contact cabin staff who would bring it to me. They did not and I had to get my connecting flight.

All efforts to contact the airline are directed to their lost and found e service, who just search a registry. Emails to management have gone unanswered. No communication about whether cleaning team were told or what was done following the request to collect the item and why it was not immediately returned.

Customer service is poor. Not worthy of a first class airline.
Property lost by friends on other airlines - Qantas - has been immediately and persoanlly returned to customers while still in the airport.
Singapore airlines reputation is damaged as one that is not honest or trustworthy.