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Singapore Airlines / poor handling of fragile item musical instrument

On 21Mar 2017, my family checked in early on SQ868 bound for Hong Kong.At the airport, we were told by the ground staff that my daughter's lap harp cant carry in as hand luggage but have to checked in as cargo.We have carried harpsicle 26strings on board other airline as hand luggage as the harp cost about US$1, 000.The harp bag is padded and fastened locked with a key chain as not to be opened with Fragile item stickers.However, upon arrival in Hong Kong Airport, we were shocked to discovered the harp bag zip was broken, the harp has a dent on both sides with some marks.1 of the levers were put up means someone was trying to play the harp as there was dust on it.I regret to write in because we have made the decision to fly on SIA in order the harp will be handled with due care but unfortunately it has been dissapointing.

Singapore Airlines
Singapore Airlines
Singapore Airlines
Singapore Airlines

Dy
Mar 22, 2017

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