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Singapore Airlines

Posted: Apr 21, 2017 by    

Delay/denied boarding

Complaint Rating:  0 % with 0 votes
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Contact information:
Jakarta, Indonesia
Dear Sir or Madam,

From 2 – 9 of April I travelled to Germany. Initially I have purchased online (on lufthansa.com) a round-trip ticket from Jakarta (CGK) to Hamburg (HAM), with transit in Zurich (ZRH), Frankfurt (FRA) and Singapore (SIN).

On the date of the flight back from Hamburg to Jakarta, after transit in Frankfurt, I have to transit in Singapore and have to change the airlines. My flight from Singapore to Jakarta was operated by Singapore Airlines. When I showed my ticket to the SQ officer I was denied boarding. The officer said that my name was not in the list. I complained to them and they told me there was a change of aircraft so that my name is not listed in the list of passengers. As the compensation they will put my name in the waiting list of the two last flights. I can not accept it because it was not my fault and I feel aggrieved over this incident as well as the compensation did not help because I have to wait without any certainty. I asked them to find other flights within the time which was not too far from the flight listed in my ticket. But they couldn’t find it because most of the filights already fully booked. I have no choice other than accept their compensation and waiting.

I have already send the complaint to Lufthansa and they ask me to also send this to SQ. Please find attached the ticket information and my boarding passes. I would appreciate your response to the unpleasant events I experienced.

Thank you.

Best regards,
Liza Hidayat
PT. TRITUNGGAL DIRGANTARA MAJU
Kompleks Ruko Pulogadung Trade Center (PTC) Blok 8A/53,
Jl. Bekasi Raya Rawa Terate Cakung
Jakarta 13920 - Indonesia
Ph : +62 21 4604921-22, 4604915
Fax: +62 21 46827612
Email: tritunggal_dm@cbn.net.id
Complaint comments Comments (0) Complaint country Indonesia Complaint category Airlines

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