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Singapore Airlines / complaint for rude behaviour and no cooperation at changi airport

1 India Review updated:

Dear Sir/Madam
My name is Vimal Køthari from INDIA
I travelled via Singapore Airlines on 12-05-2018 and 16-05-2018 from Mumbai - Singapore-Mumbai
I was very much surprise to see double standards of your company officials that for your late plane I was requested to change my flight from SQ 425 to SQ423 and was upgraded to J Class but while returning to Mumbai I requested your Desk to boardme on Upper Deck, to my surprise even though 2 sears were available I was informed there is no seat left and was given me lower deck boarding pass with a very rude behaviour, then as I cleared immigration and landed to A2 gate at Changing Airport I went again to Singapore Window and again requested to do needful as I might vomit at back seat and surprising there were 2 seats available on Upper deck and I was offered that. I travelled on upper desk.

I had an very bad experience of customer service with Singapore Airlines and definitely I will not travel with Singapore Airlines again and also will not recommend your Airlines to my Friends and Family

Hopefully you will not be rude with any other customer in future

For any other information you can contact me on Vimal. kothary@gmail and I will share each and every info you require
Vimal Køthari

May 17, 2018
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  • Fl
      18th of May, 2018
    0 Votes

    The passenger, who has a ticket for J (busuiness) clas is able to chose the exct seat by himself from the momant of getting the ticket.
    The air carrier crew does not have the duty to offer the seat, which is not stated in the boarding pass for the exact flight.
    No of fault of Singapore Airlines follows from such wording.

    I am not associated with the SQ carrier.
    e-mail: aryan(at)

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