SUBMIT A COMPLAINT / Do not do business with Simply Electronics

United States Review updated:
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I have ordered a Canon lens and the web site and confirmation email noted an expected shipping in 1-2 business days. I also sent an email to change the shipping address but got no reply.

After one week, the order wasn't shipped and I have contacted them by phone. It should be send out on Monday was the reply.

A few days later, the order was not shipped at all and I asked to cancel the order, as stated on their web site.

They did not cancel the order but just confirmed that the order was in processing but they could not give a shipping date. This is strange because the web site show 1-2 business days and the stock was going up and down. So, 14 days gone by since the order was placed.

I did a second cancellation request and then I got a cancellation confirmation reply at last. But, we are now more than 15 days further and I am still waiting for a refund and yesterday I sent a new email but again, no respons.

Sorry, SImply Electronics. If you deliver as promised and reply to customer request in a descent time, I should not have cancelled the order. Now I can make only one recommendation to anyone: do not do business with Simply Electronics.

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  • Ch
      30th of Mar, 2012

    Simply Electronics, a leading online electronic goods retailer based in Hong Kong is using new resources to provide genuinely reliable information and improved reassurances to online shoppers.

    Simply Electronics acknowledge they have had some service issues but have been putting resources in place to resolve them. They have made a commitment to the KwikChex Proof of Quality terms & conditions to verify their standards and add new levels of reassurance to consumers. Please do use these resources which are well proven in providing an additional level of service and in achieving swift resolutions.

    Please go to the Simply Electronics website - and click on the Proof of Quality seal for more details.

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