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SimplyDresses / I paid for fast shipping but package was sent via slowest shipping service

New York, NY, United States
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I had the worst time ever! Ordered a prom dress from them and paid extra money for fast shipping. After that I received all the confirmations and SimplyDresses promised I'll get my dress within 2-3 days. But dress didn't arrive and when I contacted SimplyDresses they said that there was nothing they could do to help me. They claimed that my order was shipped and the rest was up to the shipping service. According to what they said my dress was sent via UPS, but when I contacted UPS they said that my package was sent via regular post. I contacted SimplyDresses and demanded my money back, but they refused and said that they used "fast shipping" and then they said that everything was UPS fault. Instead of 2-3 days I have been waiting for over a month! I will not buy from them again!

Ai
May 18, 2017

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