Simply wireless / They steal your money
In October 2007 I purchased a 2 year cell phone contract with T-Mobile from a Simply Wireless stand at Landmark Mall Alexandria. However, the voice mail set-up did not work. I tried to fix it with T-Mobile, but they referred me back to Simply Wireless. At Simply Wireless they could not fix it either and referred me back to T-Mobile. When I reported this to T-Mobile, I again did not get any help and I cancelled my contract with them in December 2007, for which T-Mobile charged me US$200, which they forgave in April 08 after much writing. I returned to the manager at Simply Wireless to return the phone in December but he did not want to take the phone back because it was past the 14-day "buyers remorse" period. Meanwhile, without warning, Simply Wireless sent me a letter on March 7 08 charging me US$400 for breaking their contract. Since their template letter also states that if I thought that I received their letter in error, I could write them within ten days, I did so on March 14-08. I never heard from Simply Wireless but they charged my credit card for the US$400 fine anyway: I refuse to accept this.
The Simply Wireless contract is legally completely biased to them and leaves no room for the customer if something is wrong with the phones. They even make you sign that they have the right to withdraw the US$400 fine from your credit card if you stop the contract. In my view, these types of contracts are illegal. Simply Wireless is a bad company for that reason and Pissed Consumer should let anyone know.