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The good, the bad, and the ugly - discover what customers are saying about Simply Organic Sleep

Welcome to our customer reviews and complaints page for Simply Organic Sleep. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Simply Organic Sleep.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Simply Organic Sleep's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Simply Organic Sleep, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Simply Organic Sleep. Your feedback is an important part of our community and will help others make informed decisions.

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F
10:03 am EDT

Simply Organic Sleep Watch out for inferior workmanship & bedbugs

I WARN ALL before buying a bed from this company. Seam stitches came apart just putting it together because being made of latex, the mattress was 'ultra-heavy', which made assembly and handling nearly impossible and in turn caused the stitches to instantly rip apart. And if you think that is bad, think again. It got much worse when I found BEDBUGS inside one of the plastic bags that materials were shipped in. When I called the company that manufactures and sells the mattress, they claimed that the mattress was brand new plus they take extra steps to insure that any kind of bugs are strictly controlled. I assure anyone reading this that there WERE bedbugs in the bag. How do bedbugs even get into a facility where BRAND NEW mattresses are being manufactured? I should also add that the man I talked to at the company was totally rude to me insinuating that I was just making up the story in order to get a refund. However, I did ship the mattress back to them just as the man instructed and I have yet to see my refund. And that has been over 2 months ago. But, they sure didn't have any problem banking my money within 3 days that I spent it. I might also add that repackaging the mattress to return it was extremely difficult given the total weight of the materials used to create it.

Do yourselves a huge favor, buy from a reputable local retailer. That way, if a problem does arise, you can work face-to-face with them to resolve the problem. Local retailers certainly don't want a blemished record and will do everything in their power to avoid it. A lot of internet retailers do their business on the internet specifically to avoid direct contact with customers in my opinion. I reckon now I know why. DO NOT BUY FROM SIMPLY ORGANIC SLEEP ... YOU HAVE BEEN WARNED!

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1:17 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Simply Organic Sleep Beware people

I purchased a mattress from Simply Organic Sleep over a year ago and never received it. After reading some of these reviews that are posted I found out that they had changed their name to Green Mattresses. I found a toll free number on the website and called and the phone was answered by Daryl/Derald the same man that sold me my mattress at Simply Organic Sleep. I asked him how to spell his name he changed the spelling but I know from talking to him on various occasions and for a very long time it was the same man. I asked him if it was the same company and that if he had worked for Simply Organic Sleep? He acted like he didn't know what I was talking about.

I then explain to him that I had gotten a mattress from him and never received it he asked for my number and said someone would call me back. I told him that wouldn't work and could I have a number to call them tomorrow. He hung up on me.

Everyone please be careful and do you research before you spend a large amount of money or you may be in the same predicament as me. I have filed a complaint with the BBB although they have a F at the BBB and I filed a claim dispute with my credit card company. My advice don't buy a mattress from a man named Daryl at Green Mattress or any other name that Simply Organic Sleep goes by now.

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3:54 pm EDT
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Simply Organic Sleep Beware

Unbelievable, do not buy anything from this company, horrible customer service, we were not sure if we were even going to get the mattress so we cancelled, or tried to, had to dispute it with the credit card company to make sure we didn;t get our $$ taken. we thought we had researched it better, we were wrong, beware!

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Adam
, US
Aug 13, 2009 4:33 pm EDT

I purchased a mattress from Simply Organic Sleep over a year ago and never received it. After reading some of these reviews that are posted I found out that they had changed their name to Green Mattresses. I found a toll free number on the website and called and the phone was answered by Daryl/Derald the same man that sold me my mattress at Simply Organic Sleep. I asked him how to spell his name he changed the spelling but I know from talking to him on various occasions and for a very long time it was the same man. I asked him if it was the same company and that if he had worked for Simply Organic Sleep? He acted like he didn't know what I was talking about.

I then explain to him that I had gotten a mattress from him and never received it he asked for my number and said someone would call me back. I told him that wouldn't work and could I have a number to call them tomorrow. He hung up on me.
Everyone please be careful and do you research before you spend a large amount of money or you may be in the same predicament as me. I have filed a complaint with the BBB although they have a F at the BBB and I filed a claim dispute with my credit card company.
My advice don't buy a mattress from a man named Daryl at Green Mattress or any other name that Simply Organic Sleep goes by now.

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