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rma# [protected] - refund never received
In March I purchased a dress from Simply Astonishing and unfortunately, I had to request a refund because it was much too small (not even close to the size advertised). My request was approved by Sarah on 3/22 and I was given instructions on how to return the product. On 3/24 I shipped the dress and it was delivered on 3/29 (still have the tracking, signed for by DZALE). I waited to receive the promised refund, but never received it. I reached out to the business multiple times and never received a response. This has been ongoing for 6 MONTHS now. Needless to say, I am an incredibly disappointed customer, and not only am I out the money I spent on the dress, but also the money I spent to return the dress. This is absolutely unacceptable. Please have the decency to resolve this issue with me and finally process my refund. If you need additional documentation and proof, I can provide it again.
chiffon maxi dress
I ordered a dress from this company after seeing it on a promoted post on facebook. Dress looked nothing like the picture & the top was see-through. (It also took 5 weeks to arrive)
I tried reaching out to them via their facebook page and e-mail with no response. Just went to their page again today for another attempt only to find that they blocked me from any posts on their page. Clearly trying to cover something up. I want to let everyone know so that they don't waste their hard-earned money on these scammers.
maxi dress white and pink
This website is a SCAM. Do not order anything from them. It took over 5 weeks and maybe 6 emails back and forth for my order to get to me. Once it did it was postmarked china and the quality was terrible. You can see through the dress and threads are hanging from every single part of the dress. They don't have a number to call and they stop answering my emails. I normally don't write reviews but this website needed so people don't order anything from them EVER
Is Simply Astonishing legit?
Simply Astonishing earns 91% level of Trustworthiness
Perfect Trust Endorsement: Simply Astonishing achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
A long registered date for simplyastonishing.com can be seen as a positive aspect for Simply Astonishing as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Simply Astonishing's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Simplyastonishing.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Simplyastonishing.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Simply Astonishing and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Adult content may be available on simplyastonishing.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
However ComplaintsBoard has detected that:
- While Simply Astonishing has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Simply Astonishing. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
maxi dress — white top, pink sheer bottom
I ordered a dress from this website and agree with the other posters that it is a scam! Upon ordering, I never received an order number or email and waited weeks for it to arrive. When it finally did, it was in a package postmarked from China with still no order number included. The dress is absolutely NOTHING like the picture they use. The material is very cheap, stiff and see-thru. The picture they use shows many layers of fabric on the skirt and the one I received has just one layer with a shorter one underneath. I have sent many emails back & forth for weeks regarding returning this item and the person keeps stalling in giving me any information about where to send it to. Terrible company and I warn others to never buy anything from here! I included a picture of how they advertise the dress and what it actually looks like.
beautiful sleeveless maxi dress
Do not shop at this terrible store... Ever! First of all, I ordered this dress almost two months ago and never got it! They sent me a shipping confirmation about 2 weeks ago that was invalid! A fake shipping number! I contacted them to let them know I wanted my money back and they were completely rude and unprofessional, oh and they refused to give me my money back. They claimed to have recently bought the company from a previous owner and not have any records of previous purchases. Even if that story happens to be true, who buys a company without records?! Needless to say this company completely scammed me and I would advise no one to ever shop from them!
dress with light pink skirt
I emailed the company- they replied once asking for pics so that the supplier would take responsibility for the horribly made dress they sold me!
I sent pics and multiple emails with no reply and no refund.
They have now blocked me from their Fb pages so I can't warn all future buyers of this scam company.
I'm dispomy charge with my bank tomorrow and explaining the scam.
dress and service were awful
The dress is nothing like it was online, the material is cheap, the dress is terrible, it was complete see through, and i tried to get my money back and return the dress when I received it but the company rep asked ridiculous questions to push off time and stopped responding to my emails so it went past the 14days so they don't have to refund me! This is a scam!
Discount code
Hello.
I found this website www.simplyastonishing.com and decided to order something from them. I wanted to buy several things but decided that it was better to start with something simple and not very expensive. This was my first time ordering from Simply Astonishing and I had no idea how trustworthy these guys were. When I subscribed I received a 10% discount but wasn't able to use it. They still charged the full price and when I contacted them they said that I can't use the code when buying on sale items.
There was no information available to customers. There was nowhere mentioned that they had these restrictions. I'm not satisfied, and will not buy from them again.
I too, received a poorly made dress that looked nothing like the images in the wrong size and when I contacted them several times for information for a return and refund (per the online instructions to do so) no one contacted me back. Do not purchase from them as they do not stand by their word nor do they care if they lose return customers.
Overview of Simply Astonishing complaint handling
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Simply Astonishing contacts
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Simply Astonishing emailssimplyastonishing1@gmail.com100%Confidence score: 100%Support
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Simply Astonishing address10430 South Kirkwood Rd., Suite 110, Houston, Texas, 77099, United States
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Simply Astonishing social media
Recent comments about Simply Astonishing company
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