I HAVE A DIFFERENT ISSUE BUT THE MORE I LEARN ABOUT THIS COMPANY, THE MORE I AM CONCERNED. I AM GOING TO ASK FOR A FORMAL MEETING WITH THE UTILITY COMPANY INVOLVED IN THE FIASCO BELOW AND I AM GOING TO MAKE IT MY MISSION TO TRY TO HELP OTHERS... I HATE IT WHEN A PERSON TRIES TO GET RICH IN AN UNETHICAL WAY. BELOW IS WHAT I SUBMITTED TO THE BBB AND I WOULD ADVISE YOU TO DO THE SAME.
This company charges a monthly fee to pay tenants' utility bills. This would be fine if there were several room-mates (and I guess they charge each roommate the fee...which would really add up for them) and simplebills would divide the charges for each tenant. However, I have a student who lives in a single room with one single utility bill. He has lived there for a year and a half and I have the utility company just draft my checking account each billing cycle. Easy, right? . In August, without any notification to me, simplebills removed my name from the account and gave the utility company their information. I contacted simplebills and they informed me that OF COURSE I would not pay them the monthly fee for just one student in a single apartment and they apologized and told me to re-establish my account. I have all of this in writing. SO, I call the utility company back (I had to call them to ask them why they removed my name..so after about 30 minutes of waiting and investigating on their part, they let me know that simplebills removed my name) and I REestablish the account in my name and pay the $40 fee to do so. Low and behold, last month, simplebills did it AGAIN. They removed my name and put the account in their name. After many emails and phone calls, I am told that OF COURSE I COULD KEEP THE UTILITY IN MY NAME...after all---SIMPLE BILLS PROVIDES ZERO VALUE ADD TO A SINGLE TENANT !...So, I RE-establish my account...$40 again. I then tell them that I want it in writing that they will stop doing this to me. And after almost two weeks of them telling me that they had to get more information from their account exec (???) before they could put it in writing, they email yesterday and say that they told me incorrectly all of the times before and that they really do have to charge me every month to pay my son's one electric bill. In my mind, this is total extortion. They want to charge me a fee each month to pay my single utility bill...and they have caused me nothing but the suffering of time and money. Oh, and I can't see the actual utility bill anywhere...have tried on my account on their website...just has the charge and date. So, I just have to trust this company that clearly is clueless that my utility charge is correct. They do zero work. They allow the utility co to draft from my checking and they charge me a fee to do this!!! And several people from their company have told me that Ohhhh, noooo...simplebills won't charge you unless you miss a payment. The left hand does not know what the right hand is doing. I have copious notes and many emails with names and dates. They say that they won't pay the bill unless I miss paying it. Well, how could I pay a bill FOR WHICH THEY HAVE REMOVED MY NAME??? Even the utility company can't believe this. The CEO of this company needs to RE-think how they charge single tenants in one bedroom apartments with one utility.