Simore review: dual sim card for iphone

Placed order online and paid 13/06/2017.I was told to expect the item after 15 working days.Item still not received.Tracking of item out of CH is not possible. Sent so many emails and lodged ticket queries but Simore refuses to respond. I have demanded a refund to no avail. I am beginning to believe that Simore is an online scamster. Please see details:
Order number: #[protected]
http://www.simore.com/en/ordertickets/chat/view/order_id/124074/