Simonz Fix It / Fraud -- Overcharging - Unfair Business Practices
Tried to order a simple bottle of the simoniz stuff for $19.95 via the phone order system advertised on the infomercial. All input had to be given to an auto-attendant and my repeated denials for their other products were ignored. In the strangest experience I've ever had with an auto-attendant via telephone, this one stated to me after I rejected their repeated requests for me to reconsider their bonus opportunities, "We understand thatyou do not want these additional products, and that it might be frustrating to have to continue to [endure more of our repeated requests for you to purchase more products but if we're going to offer it to you again]" It was something to that effect. Ultimately there was no opportunity to review the order to make sure I got what I called for or a summary of what had been ordered or an opportunity to cancel or confirm the order. Instead, 3 days later I would receive a bill for $174.00. Despite my attempts to cancel prior to that date, they refused me and said the items had already been shipped. This despite the auto-attendants disclosure that I would have to pay extra for express shipping and that would insure I'd receive the items within 7-9 business days. Otherwise it would be 3-6 weeks. Somehow, my order, unconfirmed or submitted was processed and shipped in record time. This is perhaps the most well-coordinated automated scams I have ever seen. I will write to the Attorney General, the Better Business Bureaus and anyone else who will listen and take action.