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Simoniz USA
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3.9 18 Reviews

Simoniz USA Complaints Summary

13 Resolved
5 Unresolved
Our verdict: You can expect a very good level of service from Simoniz USA. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Simoniz USA reviews & complaints 18

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10:37 am EDT

Simoniz USA Glasscoat

06/08/2022 Simonize refused to honor warranty

I bought car with Simonize Glasscoat warranty which is supposed to prevent stains in interior of car i.e. seats floor inside doors, was told by sales person, that if things get stained, and I cant get them out, that Simonize would get stains out or reupholster the car. First of all it does not prevent stains, thoughout the years the seats got stained, I have used resolve carpet cleaner on them a number of times but it just seemed to spread stains, now Im at point that the seats really need to be cleaned. I call claims number and was told that I should have called within 30 days of first stain, which I was not told by sales person. So now I am out $595, and Simonize refuses to do anything, I paid good money for a warranty, it is a total scam

Desired outcome: Refund my money or clean car

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1:43 pm EST
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Simoniz USA item# 01657-simoniz spray foamer

Doesn't spray foam, cannister leaks, and instead of soap bring pulled out of it the water goes into the cannister. I bought it because I can't always have access to a pressure washer for a foam cannon. Thought this would help save time on cleaning cars and help cut down on scratch and swirl marks because of having foam to help lift up dirt. It was a waste of money. 😡

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6:16 am EDT
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Simoniz USA simoniz clear coat

I purchased the above to hopefully cover up a few scratches on my car. When I cam to use it I could only get a small amount of liquid out of tube. I don't think that it had hardened - I had kept it in a cool dark place - but unable to say if it would have worked or not as I could only get a very small amount out of tube.

See also attached photos

Would like a refund or a replacement tube.

[name removed]
[address removed]

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Is Simoniz USA legit?

Our verdict: Simoniz USA has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Simoniz USA's position as a benchmark of trust and quality within its industry. Users and clients of Simoniz USA can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Simoniz USA earns 100% level of Trustworthiness

Perfect Trust Endorsement: Simoniz USA achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Simoniz USA. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

By resolving 72% of 18 negative reviews, Simoniz USA is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

A long registered date for simoniz.com can be seen as a positive aspect for Simoniz USA as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Simoniz USA's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Simoniz.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Simoniz.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Simoniz.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Simoniz.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Simoniz USA.

However ComplaintsBoard has detected that:

  • Simoniz.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The simoniz.com may offer a niche product or service that is only of interest to a smaller audience.
  • We conducted a search on social media and found several negative reviews related to Simoniz USA. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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9:45 am EDT
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Simoniz USA Power Washer 1800

I bought a Simonize 1800 power Washer from Canadian Tire in July 2014. I use it maybe 2-3 times a year. I store inside during the winter. When I tried to use in this week Sept 24 it would not even go on. Contacted Customer support and was told too bad warranty expired your problem get it fixed at your expense. Ok it is over the warranty period by 2 months (however the last time I used it successfully it was within the warranty period i.e. June of this year) but in any case I thought you all should know when looking for a power washer that this machine was used maybe 6-8 times for the last 2 years very well taken care of and failed. Not much help from customer service other then a canned response.

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5:40 pm EDT

Simoniz USA Be wise than I, don't buy

Your product was a complete scam! What a waste of money. Customer service?what customer service? nada, zero. Don't believe the money back guarantee. It is a lie!

I would think that the name Simoniz would have a better reputation

i gave the company the opportunity to make it right. They said NO !

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yajaira
, US
Nov 10, 2011 5:19 pm EST

They stole my ipod and the radio adapter. They also toke some money! And the manager was rude with me, totaly unaseptable.

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11:59 am EDT
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Simoniz USA SO MAD!!!

I hate that fact that I just order this and it lied to me. I was to pay 24.90 for S&H. Big RIPP oFF! To top it off, I cant even find my order status! Its say that theres no order exist!

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CUSTOMER SERVICE TEAM
Elk Grove Village, US
Jul 26, 2010 12:14 pm EDT
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Greetings,

I am a Customer Service Representative at the Husky Power Washer Company.
Please accept my apology for the issue you experienced with your 1800S pressure washer.

Please contact us at 888.550.1606 or cservice@fna-group.com.
Reference this posting (NE0726201002) when you make contact and we will resolve this issue to your full satisfaction.

Thank you,
Husky Customer Service Team

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3:32 pm EST
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Simoniz USA Money stealing company

Fix It by Simoniz is another scam, it doesn't work and they will steal your money. Don't buy Simoniz Fix It!

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budski
San Jose, US
Jan 11, 2010 1:47 pm EST
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Saw the Ad on TV about the scratch removing pen with all the luring other products such as the vacuum etc. It says $19.95 covers all but you have to pay shipping and handling of $9.95. When I made the order it won't directly finish off the process, rather it will lure you first with many product offers of about 6-10 pages I can remember. I indicated no to all the other offers and at the end I was finally noted that the order is done, then to my surprise, the shipping is totalling to $24.95! The vacuum has a separate shipping charge of $14+!. So I ended up being charged almost $50 for everything that says it will ship within 3-6 weeks as I did not get their offer of fast shipping for an additional $5!. So i tried to cancel the order RIGHTAWAY by replying through the link that was sent on my email, that was a saturday 1/9/10. Nobody replied the whole day. On monday 1/11/10 I got a reply indicating they are not able to cancel the order as it is already packed. They said once it is packed it won't be cancelled anymore so I tried to call and they insist they can't cancel the order. Sounds ridiculous right? They say the product ships 3-6 weeks if you don't avail of the early shipping of 5$ more but then when you cancel they tell you it was shipped in a blink of an eye. Sounds so ridiculous isn't it. typical of a desperately scamming seller. So After I talked to 2 customer support reps and all the pleading till the yelling, nothing changed. They still insist on ripping you off with their stupid reasoning. I would warn all those people who would be lured to this bait. Do not buy!. If you want one, you can go to a local CVS store they have one in display for 10 bucks.

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10:31 am EDT
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Simoniz USA Unauthorized charges

I ordered simoniz fix it off TV. For 19.95 It comes with a hand held sweeper 12.95 Shipping. They said on TV if you order now, you would get a second one free when the order came the bill was 75.70 The shipping was more then, the products we called the post office it cost 8.95 To ship back, how do you get help on over charging for shipping my refund will only be 34.90.

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6:26 pm EDT
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Simoniz USA Scam

Do Not even think about entering your credit card information into this website for automobile scratch repair that recently departed huckster Billy Mayes screamed how well it worked. As soon as you enter your credit card information and decline a long list of irritating pitches to buy all kinds of additional junk, it automatically submits a bogus order adding multiple unwanted items. The "free turbo car vac" is a cheap piece of plastic junk and you are charged $15 additional for shipping it!
What started out to be a $9.95 purchase ended up costing $45. I cancelled the entire order minutes after it was submitted. I emailed their "customer service department" numerous times regarding cancelling the order and made several long distant phone calls to the rudest person I've ever dealt with only to be told the order had already gone out and couldn't be cancelled. I ordered and canceled on a Sundy, the order was not processed until the following Tuesday.
This TV pitch is a complete scam and shame on me for falling for it. Don't be another victim!

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Jordano
, US
Oct 11, 2009 9:19 am EDT

Add us to the list of scammed consumers who purchased Simonize Fixit based on the bogus TV ad. It was the usual now available for "19.95" plus "buy one get one free". Even if one was not actually free that is still only $40.00. And the vacuum was free if you purchased two. Our bill was for $84.99 - Shipping and handling was $32.85, Tax on $40 would have been $2.40 which leaves $9.74 unaccounted for. What happened to the BOGO? Everything came in one box. Where do they get off charging $32.85 for shipping?

Unfortunately, I found this site after the purchase. There is no way to contact the company on their website. No supervisor is available to talk to about your complaint.

This company should be shut down. They are guilty of false advertising and deliberately scamming the consumer.

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Paramuk
, US
Oct 10, 2009 8:24 am EDT

Add us to the list of scammed consumers who purchased Simonize Fixit based on the bogus TV ad. It was the usual now available for "19.95" plus "buy one get one free". Even if one was not actually free that is still only $40.00. And the vacuum was free if you purchased two. Our bill was for $84.99 - Shipping and handling was $32.85, Tax on $40 would have been $2.40 which leaves $9.74 unaccounted for. What happened to the BOGO? Everything came in one box. Where do they get off charging $32.85 for shipping?

Unfortunately, I found this site after the purchase. There is no way to contact the company on their website. No supervisor is available to talk to about your complaint.

This company should be shut down. They are guilty of false advertising and deliberately scamming the consumer.

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5:01 pm EDT
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Simoniz USA Fraud

Ordered one car paint repair pen set for $19.95 through the "Buy Fix It" ad from Simoniz over the television ad, and was fraudulently charged $238.18 to my Visa bank card. Called company, and they said that I ordered some ridiculous amount of paint sets, and extra items like vacuum cleaners. Demanded a refund, put in a dispute with my bank for the purchase, and filled out a police report with my local authorities.

I sent the unopened carton of the products to Simoniz in Wisconsin, at my charge of $35.00 registered mail. I get a refund in my bank for $68.00. I called the company again, and they stated that this was the cost of the items, and the rest were shipping charges. So, in addition to the $35.00 I paid to ship the fraudulent order back, I am out another $205.00 total. My bank is at a standstill with this, and am very upset with this, considering my family really needs this hard earned money to live. This company are a bunch of thieves, and am going to call "Shame On You" which is on Channel 2 in NYC WCBS, to see if they will air something about this. I know there are plenty more that were scammed on this.

Thank You,
Marc Petrillo

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icaloun
Winchester, US
Aug 13, 2011 9:50 pm EDT

I bought Fix it for wood. This product is a scam. My wood is light, so I decided to use the light remover for my kitchen cabinets. Now my kitchen cabinet turn dark red. This company should get sue for selling crapy product.

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Big John from UCLA
, US
Jul 16, 2011 4:34 am EDT

Whoever assembled this cheap and cheesy product line, which is clearly woven out of the thinnest of air; then combined it with absolutely heartless hucksters who would cheat their dying grandmothers out their remainder of their Colonial Penn Life insurance policy before they're planted; and then attached all this folderol to a computer controlled site which automatically overcharges everyone for a lousy $2.00 injected moulded red Chinese vacuum cleaner which the manager marked up to $12.95, with a toy model engine guaranteed to burn out in an our or less on A/C current instead of it's expected D/C; with a complaint line operated by imbeciles where the primary trunk lines are run through Mumbasa via Cookandeatacat with a terminus in Hoboken. Or is it Hohocus? Well nobody knows. So the downside is that getting involved with BuyFixIt is that its a fraud of a hoax of a sham. But the upside is gaining the knowledge that it is all of that and that, my friends, is empowering. Trust Bud the Dog. Big John UCLA football

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hb4butee
, US
Dec 04, 2009 5:39 pm EST

Similar cituation happened to me. Ordered on fix it pen for 19.95. The package came with all kinds of other stuff. Not one but 2 of everything. My bill was $114. 50. Shipping was $85. Still working with my credit card company to "fix it!"

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Jopie
, US
Jul 27, 2009 4:29 pm EDT

just happened the same thing with me but they charged me more than you. how did you get it fixed? i already called my bank and as of now they can't do anything about it. what was the number you used to call their costumer service? i am so disappointed. upset at myself for even trying to place an order through the phone. ended up being a fraud.. :(( i work so hard for my money. now, losing that much makes me feel sad. :(

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1:44 pm EDT
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Simoniz USA product does not work

Simonize paint touch up kit ordered through buyfixit.com website is completely ineffective.

I ordered a auto paint scratch repair kit from Buyfixit.com. They sent me two kits, charging me $44.85 for the first kit and $54.85 for the second kit. The kits were to be priced at $19.99 each, with the remainder for a "free" car vacuum and charges for shipping and handling. The vacuum cleaner did not work. I incurred an additional expense of $12.95 in having to return both kits. They have credited me with a credits totalling $39.95. Considering the products did not work, I would have expected to be reimbursed the full amount, at least for the shipment I had not ordered. I am still owed $72.70 (i.e., $44.85 + $54.85 + $12.95 - $39.95). In addition, they have refused to respond to my complaints submitted in writing to them.

The internet is full of warnings about this fraudulent company which is a distributor for Simonize Products. Simonize is the producer of these products.

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anthony klonaris
,
Aug 14, 2008 7:38 am EDT

I ordered the Fix it scratch remover and SPECIFICALLY did not order any of the other scam add on items they try to hook you with when you place the order. The total was about 20 bucks. When the order arrived, it was a huge box full of useless crap like a cheap plastic "turbo vac" and other stuff, and the total was now over 50 bucks. When I told them I did NOT order this stuff they argued with me and said I had, and that there was no refund for the 30.00 "shipping" fee. What a crock.

Don't ever, ever do business with this group.

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Mark keyworth
,
Aug 24, 2008 4:11 pm EDT

colonsmartcleasner
Posted: 2008-08-24 by Mark Keyworth [send email]
FRAUD

Complaint Rating:
FRAUD

Complaint Rating:
colonsmartcleasner Complaints - froud
Review all colonsmartcleasner complaints
colonsmartcleasner
Posted: 2008-08-24 by Mark Keyworth [send email]
froud

Complaint Rating:
I to was a dumy. i was on a survey, took the trial offer and got scamed. there were no phone numbers on the offer but i thought there would be with the trial shippment.NOT, only a web sight. when i went to bring it up, all that would come up was a picture of the bottle of colonsmartcleasner, when i clicked on the bottle it would take me to another sight. i tried several times the same thing kept happening. So there i found a phone number so i called it. they kept saying they had nothing to do with colonsmartcleasner.needless to say i was very angry.then i thought well when it comes in i would just put on it return to sender and wait for a refund. well it never happend... my bank said they couldnt do anything for thirty days from the day i sent it back. so i waited filled the dispute and waited four days for the results.. well then i get the results from my bank... NOT HAPPY my bank sends me some copys off the internet from colonsmart stating there is only one way you can receive a refund.you have to follow four steps. one of thoughs steps are they do not except Return to sender packages as a way for refund. what they dont say is that package i sent back is theirs now and you get nothing for $88.98.now it said nothing about ANY policys when i ordered the free samples.and when i got the free samples it had nothing of any policys either. so im out the money and the FAKE product(COLONSMARTCLEASNER). OH DID I MENTION YHE PRODUCT DID NOTHING... I TOOK THE SUPPOSEDLY FREE SAMPLES AND HAD NO REACTION ! if there is anyone out there that can help me get my money back.i would be very happy... oozman.com@live.com TO EVERYONE------ STAY AWAY FROM COLONSMARTCLEASNER ! THERE A RIPOFF !

1 minutes ago by Mark Keyworth [send email]
i forgot to mention the paperwork my bank got off the internet was dated july 10th 2008 REVISED. this was 2 mth. after i sent mine back. when i got my (FREE) sample.i couldnt get on their web site to cancel nor did they have a phone number... COLONSMARTCLEASNER IS A RIPOFF...

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Paul Seaman
,
Aug 15, 2008 5:02 am EDT

I totally agree. Not only do they try to screw you by sending you a load of crap the you did'nt order, but the stuff simply does not work in the first place. Of coarse you have to open it to find out that it does not work, then they screw you on the return for opening it.
Bottom line, It is a scam, DONT BUY IT!

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9:54 pm EDT
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Simoniz USA Simoniz fix it - big rip off

I placed the order 03/09 for 1 fix it kit and 1 vacuum, there was no confirmation page that would allow me to check my order rather they sent me an order page which reflected they charged me for 2 kits and 2 vacuums after I rejected all other offers. I sent an email correcting the order to the email address that was provided with the order and called customer service but they were closed. The next day I get an email that I sent my initial email to the wrong place and am given another email address. I sent an email and called customer service who was closed. I called customer service the next day and was told that there was nothing they would do for me and they had no supervisor available. If anyone knows anything about starting a class action lawsuit or what I can do to get my money back I would greatly appreciate the feedback.

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Reli1071
Metairie, US
Jul 21, 2009 5:13 pm EDT

Contact the law firm of Herman Gerel, LLP in Atlanta, GA – David McKay – [protected], they only do class action cases, they may take this case. It seems there are hundreds of people complaining about this company online and those are just the people who took the time to post their complaint. Great law firm!
I too ordered the Fix It and when it gets to the final screen, after rolling through all of the other stuff they try to sell you, it showed I had purchased the Turbo Vac, which is "free" for a whopping $14.95 shipping charge. I e-mailed them seconds after this happened asking them to remove it. Two days later I received an e-mail saying my order was shipped. Now I received the shipped notification e-mail 6 minutes after I received the e-mail from customer service saying it has already been shipped. Their site says it takes 3-6 weeks to receive and I placed my order on a Friday and it shipped the next Tuesday. When I called Customer Service she proceeded to tell me there was nothing she could do and that if you don't select at the first screen whether you want your order with or without the Turbo Vac it automatically gets added! I was furious and stated that a replutably website would give you a screen to review your order first then to confirm the order. This website does not do that. It goes through about 20 screens of trying to sell you more crap then it pops straight to the final screen and you can't change anything. When I asked for a manager I was told there was none there and all I could do was send a letter to a PO Box and an e-mail to "management". She told me there was no phone number, which we all know is a bunch of lies! I am about to contact "management and I will post a follow-up. I will never order anything from them again. I can only imagine what I am in for when I actually get the product I ordered. Also a reputable company would not add something to you order if you forgot to select something, they would actually do the exact opposite - NOT ADD IT.

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LouW
Carlsbad, US
Jul 19, 2009 3:01 am EDT

How do the FIXIT people sleep at night? The most dishonest purchase ever...If I was Billy I would be rolling in my grave. Much like the proceeding, what I ordered and what I got were two very expensively different things. They STOLE MONEY, no different than any other thief. Two pens ended up costing $65. I hope they all go to he!

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ECK
Winnetka, US
May 01, 2009 3:18 pm EDT
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I had the identical experience. No summary page to check order. I backed out of the screen after saying NO to a number of add on items, thinking that I didn't want anything to do with this firm, but backing out did not stop an order from being processed. After numerous, "heated" e'mails I received an RMA number and returned the unopened merchandise at my expense ($6.50). I did receive an e-mail confirming that my credit card would be credited for the full amount of the order including shipping and handling, but I haven't seen it come through yet.

The Simonize Fixit order entry process is highly misleading and downright unethical in my opinion. Anyone placing an order with this firm should know up front that the $19.95 offer advertised on TV is going to balloon to a much larger figure. If when placing the order you select "Do not include vacuum", they will send it anyway because it is "free" but will add on a big shipping and handling charge.

Buyers beware of placing orders on the fixit.com website!

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mark
Manorville, US
Apr 30, 2009 6:57 am EDT

I TO GOT RIPPED OFF!I'M IN THE DETAIL BUSINESS 49 YEARS .I HAVE DETAILED OVER 15, 000 CARS ...I HAVE BEEN SUCCESSFUL IN REMOVING MOST SCRATCHES .SO I FELT THAT "FIX-IT" WOULD WORK ON SOME OF MY CARS...NO WAY!IT DOESNT WORK AT ALL..THERES ONLY 1/8 0F AN OUNCE OF PRODUCT IN THE STICK.. THE STICK FELTED LIKE IT WAS EMPTY!THE TIP ALSO DRYED UP AFTER THE FIRST APPLICATION...I GET NO HELP FROM THEM!THEY WANT YOU TO PAY TO SHIP IT BACK, YOU DONT GET PAID FOR ANY SHIPPING OR USED PRODUCT..SO I ALSO PAID WITH A DEBIT CARD ..SO YOU CANT GET IT BACK!WE NEED TO GET A CLASS ACTION SUIT!
I CANT WAIT TO SEE SOMEONE USES THEIR SHARK REPELLANT AND GETS EATEN!SO I'M OUT $51.53

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Michelle
Tucson, US
Apr 27, 2009 4:23 pm EDT

They just did the same thing to me...said I placed two orders instead of one. I just filed a complaint with the BBB and my bank will do their own investigation. Attorney General will hear from me next.

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Nicholas S.
Los Angeles, US
Apr 06, 2009 2:50 pm EDT

It's a complete RIP OFF!
Ordered 1 FIX IT PRO KIT for $9.95 plus $9.95 S&H. My credit card was charged for $49.80 -- Received One Box with TWO Kits in it and a packing slip without any itemization of cost of products. They doubled my order!
Tried the Fix It Pen on my car: almost immediately the tip dried up and fell out, but not before making the scratch worse!
Returned the whole contents at my cost ($8) and requested a refund of $39.85 ($49.80 less $9.95 S&H, as per their return policy). Received a credit for only $9.95!
Called customer service, was told no credit for opened pen.
First, I didn't buy the product to look at it -- wanted to use it, but how do I know if it works or not until I use it?!
Second, this product not only does not work as it's advertised, it causes more damage!
It is unconscionable to to sell such a rip off 'magic' product in such underhanded manner in these difficult economic times, i.e. get back their product and make money on it, too!
Fix It and Billy May should be stopped and a class action law suit is a great idea to do it!
On my end, I'm contacting my credit card company to dispute the charge, and writing a complaint to Consumer Protection Agency.

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5:43 pm EST
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Simoniz USA Ripped Off / Scammed!!!

I ordered this product online because I was impressed by the commercial. I planned on ordering just one bottle and expected there to be taxes and shipping charges. The product advertised for just $19.99. I entered my credit card information and waited for the final total...they didn't give it until AFTER they charged my credit card. And the charge was $63.95! YES, $43.96 in shipping charges! I immediately went to their site and filled out the section for "Cancel Order". However, three days later, I got the package. I called the company and told them I filled out the cancellation within minutes of making the order and she said I should have CALLED them...well, I DID call them...they were CLOSED! That's why I filled out the cancellation online. She informed me that I could return the package and they would refund just $19.99 because I still had to pay for the shipping...$43.96. I'm working with my credit card company to get my money back and get these FRAUDS off the internet scamming people.

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GigiDM
Santa Cruz, US
Sep 30, 2009 7:21 pm EDT

I AGREE! DO NOT BUY THIS PEN! Beyond the pricing discrepancies noted here, there is a far worse problem. It may end damaging the paint job on your car as it did mine. I applied it to about 12 scratches on the hood of my car and the result looks like numerous areas of slug slime. I have tried everything to get it off this hard glue-like material but to no avail. I have already contacted the Better Business Bureau on this and intend to take the matter to court. I cannot believe that they are still advertising on TV and making money on this harmful product.

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McRose
Imperial Beach, US
Jul 24, 2009 11:03 pm EDT

So who do we call and what can we do. The number listed is a computer and pressing 0 does nothing!

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Nicholas S.
Los Angeles, US
Apr 06, 2009 3:51 pm EDT

DO NOT BUY THE FIX IT PEN!
Exactly! The telephone order did not either provide a total for the order, and they doubled it! Saw it only after it posted on my bank account.
Fix It makes money by ripping off customers by luring them in with hyped up ads for products that don't really work, and calling the second item FREE! ("BUT WAIT! THERE'S MORE! IF YOU ORDER NOW, WE DOUBLE YOUR ORDER!) - If one pen costs $9.95 plus $9.95 S&H, then how is the second one FREE, JUST PAYING $9.95 S&H? (and it's in the same box). They told me they are not US Postal Service, they don't charge by weight or box, nor does it matter that it came in one box.
You end up paying $9.95 x 3 TIMES! It's misleading advertising by fast-talking Billy Mays, who shamelessly paraded his art of deceit on a Jay Leno show recently.
And if it doesn't work and you return it to them, they make $19.90, and you're out of additional $8 for shipping it back!
DO NOT BUY THE FIX IT PEN! It not only doesn't work as he shows it, it even damages more your car paint! It's like a crazy glue substance, poures out in a puddle, then the tip dries immediately and starts scratching and taking off more paint. Then, the tip just falls out and you can throw the whole thing away, and take your car for a paint job.
I will never buy anything he's pushing, and will use all my efforts to advise others not to buy either.

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8:30 am EDT
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Simoniz USA Bad quality

Simoniz S1700 Pressure Washer - terrible product... Used it 4 times before the gun gave. Water is leaking so bad the unit is almost unusable. I tried to fix the gun but to no avail. Of course, the warranty has expired.

I would like to buy another gun but Simoniz is out of stock (Of course, this seems to be the main failure point of the unit). Maybe Simoniz should react and recall this product. I paid good money for nothing.

I do not think I will buy another Simoniz product. The quality really leaves much to be desired. I am not the only customer in my neighborhood that is pissed about this product or similar ones from Simoniz. I have seen at least 3 neighbors using a leaking (all from the gun) pressure washer.

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gilbert sloan
, US
Jun 16, 2010 9:17 am EDT

Bought my model 220 pressure sprayer 3-4 years ago. Use it once a year. This year the tube on the trigger gun split open sending water everywhere. Tried to order one on the internet but they are discontinued. No more Simoniz products of any kind for me.

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CAPTAIN
Saskatoon, CA
Apr 09, 2009 9:32 pm EDT

Simoniz 1900 pressure washer:
Absolutely the biggest piece of garbage I have ever purchased. From not building any pressure to leaking to being comparable to my garden hose for cleaning power would describe this thing partially. Besides this, their warranty is extremely poor and misdiagnoses almost without fail. NOTHING BUT JUNK!

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5:28 am EDT
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Simoniz USA Never ever buy it

First, the advertisement on the TV is very misleading and subjecting consumers to high pressure sales tactics.

I followed the instructions carefully, but the scratches are STILL on my car, and has not been removed at all. "Just wipe away"...ABSOLUTELY WRONG!

In fact, it even ruined some part of my car, where I used the pen on it. After applying it, and let it dry on the sunlight, it composed a hard coat on the surface. This product of yours does NOT vanish the scratches, but even causes more damage!

They have 30 days return on UNOPENED item. How can you call it a product guarantee if the guarantee is voided by opening the product?’

I feel being mislead and tricked in order to get me as a customer, "seen on TV ".

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12:49 pm EDT
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Simoniz USA Stolen items

I ordered the Fixit with a free TurboVac online. I received only the TurboVac without the Fixit. Upon calling, they said that the order came thru for only the Turbovac. If you go to there site, there is no way to order only the TurboVac, it comes with the Fixit which I ordered. They will not ship out the Fixit without another order and I already paid 14.95 for them to ship the TurboVac only, which I wasn't really looking for. These people at Simoniz Fixit ripped me off. Has anyone else had this same problem. If there was a problem with the order it was definitely from there own resources.

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Ted
, US
Feb 27, 2009 4:43 am EST

I got a charge by Simoniz on my credit card for the liquid diamond pens that I did not go through with the order. I visited www.buyfixit.com and input my info on the first page. Then I was directed to 8-10 special offers that I kept clicking NO to get to the next page. I decided to cancel, clicked no, and closed the page. There was no email or any order confirmation except $39.80 charge on my credit card a week later. The legitimate web site would send you an email confirmation if you order anything. Not this one. I called to cancel the order that I did not go through with and the impolite customer service refused to give me a refund. Please be careful when shop at simonize.com or buyfixit.com.

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7:09 am EDT
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Simoniz USA Definitely does not work

Bought this product and it did not remove the smallest or slightest of scratches from my car. No matter how hard I tried. Do not buy. A big let down and scam. Also spent more than 30 mins in buying process as they tried selling many other products. The quality of the materials are very poor and my husband and I have followed the instructions carefully several times but with no good results and no change at all to the scratches on the car.

It’s a pity that a product like this is still allowed in the market fooling consumers.

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Harry Thurston
Winter Haven, US
Jan 17, 2010 3:19 pm EST

Your advertisement is misleading. The clear coat scratch repair filler & sealer is a big disappointment. It might seal the scratch, however, there is no disappearing of scratch as your pitch-man demonstrated. I knew it was too good to be true but you fished me into trying it.
Returning my purchase price would be an act of good faith on your part.

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Harry Thurston
Winter Haven, US
Jan 17, 2010 3:15 pm EST

I tried your clear coat scratch repair filler & sealer and was disapppointed in your product. Applied as directed and this product does not do as you advertise. Please do your customers a favor and take you pitch-man commercial off the air. Sure would like my money back. Never again will you see me as a customer.

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john kline 998
Des Moines, US
Aug 22, 2009 3:07 pm EDT

wow what a $ 30.00 mistake the scratch filler frose up on me after following the directing to a T .I;am very piticular about my car and always maintain my car myself, with pride, now I;am stuck with a defective product and after trying to returning the unopen product S.H. may end up with few dollars, what to do ? of course no phone no. never again. p oed customer

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5:54 am EDT
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Simoniz USA Bad product

I bought a power washer from Canadian tire last year, used it once last year, stored it in a heated shop and went to use it this year and the wand had a bad leak. I thought I could fix it and took the wand apart to fix, there was as far as I could see no reason for it to leak, except it was from tire. Same with an electric rototiller, used it once last year and go to use it this year and the thing broke inside so the tillers didn’t work, don’t buy electric equipment from Canadian tire anymore.

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