Simmons Beautyrest / Disloyal Customer Service
My husband and I purchased a king mattress set on 9/27/2008 from the Mattress Giant store in Stonecrest (Lithonia). On the day of the purchase, the salespersons Al and Karen rendered us customer satisfaction as far as getting what we wanted and working out a deal that would fit our budget. When we finally decided on what product we wanted, and made the purchase of $1604.98, we were assured by Al that we would be pleased with our purchase and the company's customer service.
Delivery was set up for the next day, 9/28/2008 (a Sunday afternoon). We were told we would get a call from the delivery team at least 45 minutes prior to them delivering the mattress set to our house. But they called 15 minutes prior.
We inspected the mattress for deficiencies and flaws and there were plenty. Mind you this mattress costed us $1600.00 and was suppose to be new. In no way was it new. We didn't get hold of customer service until about 3 days later after calling and calling and finally Robert Gray called us back saying he would replace the mattress set. We told him that we didn't want a replacement, and we wanted a refund. They gave us the run around for over a week because they didn't want to give us our money back. As of today, 10/7/2008, we still don't have our refund, they are playing games about picking up the mattress, and we are now in the process of a lawsuit. We hope this never happens to anyone else. Please don't purchase a damn thing from them!!
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