Menu
CB Mattresses Simmons Bedding There is something to hide
Simmons Bedding

Simmons Bedding review: There is something to hide 47

G
Author of the review
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I tested a Simmons Beautyrest mattress in Kirschmans Furniture Store in Metarie, La. The bed was wonderful in the store. I had the bed delivered on Jan. 17, 2004. It was a Simmons Beautyrest Avenue edition bed. Also purchased was the recommended bed frame and mattress pad. The bed was fine for about two months, then I noticed that it started to sag and cause back aches. I contacted Kirschmans about the problem several times, as the recorded info for Simmons warranty advises you to do. I received no response. This went on for about 2 years. I finally got someone from Kirschmans to assign a service ticket for the bed to be inspected. No one showed up nor called.

I since had to move from La., due to hurricane Katrina, to California. I contacted Simmons directly and filed the claim. Simmons sent someone out from Sleepteks to inspect the bed. The inspector used a metal measuring tool, placed it across the bed and specifically told my finance and I that there was "definitely a defect with this bed." He further advised that we should call Simmons if we don't hear from them within a weeks time.

I received a letter from Simmons stating that they would not warranty the bed because the there was a red tint on the surface of the mattress. This tint was cause from using red sheets on the bed. Furthermore, they stated that they would not warranty the bed due to it not being in an approved frame, even though the bed was used in a frame recommended by the furniture store. We purchased a new bedroom set approximately 3 months prior to the inspection, which has more cross member support than the metal frame it was purchased with. Simmons further stated that the bed depression wasn't sufficient enough to warrant replacing the bed. I asked to have the tech report sent to me which Simmons denied. They stated that it was property of Simmons and "none of my business."

Simmons is only looking for ways to not cover their product. When we buy merchandise we as consumers should feel confident that we are buying quality and have the assurance of the warranty, which is one of the selling points. I feel that Simmons has misrepresented itself and feel that their actions are despicable.

Additional note: After telling Simmons reps about the conversation with Sleepteks rep. They said that he was not supposed to tell anyone about the findings and that they would look to have him fired. I believe that there is something to hide with that statement alone.

Please respond with further complaints or any advise on this matter smb!

More Simmons Bedding reviews & complaints

Simmons Bedding - Defective/poor-quality mattress causes back pain 9
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Simmons Bedding - Defective mattress 14
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Simmons Bedding - Sagging and chemical odor! 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Simmons Bedding - Sagging middle 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
47 comments
J
J
Jessica Morales
,
Jan 23, 2008 11:50 am EST

We bought the Simmons Beautyrest Westerkerk mattress in July 2006 and after about a year it started to sag. This mattress cost $3,300 and is supposed to be a non-flip mattress that is an "ultra super pillow top latex ultra plush" model. We did not purchase the box spring but did put the required wood slats underneath to provide proper support. Sleeptek is supposed to come next week to inspect it. I am betting money that they will say because we didn't purchase the box spring that our warranty is invalid. I am so glad I read all the other complaints however because I am armed to go back to Simmons and complain in a legal format. My husband and I are both in physical therapy for our lower back SI problems. It is a direct result of this stupid mattress!

U
U
Upset Cynthia
,
Jan 08, 2008 11:02 pm EST

We also have had problems with the Simmons Beautyrest. We have had two of them, both bad. We had our bed for ten years, even thought it was not bad, we decided since both my husband and myself have back problems, it was time to buy a new bed. We purchased a California King Simmons Beauty rest because of the name and thought it had a good reputation. After only about 3 months the bed had big sags. We called the furniture store and they were very helpful in getting us on touch with the mattress rep. They came out and after much arguing, they agreed to take back the bed telling us it had a rare defect. They would not refund our money but said we could get another bed from them, an improved model. Relunctant, we agreed. Again, after a few months we started to see sags. Calls to the reps went unanswered. After talking with many store owners, and others, we find that many people have been having the same problems with Simmons Beautyrest. It is unacceptable that one pays thousands of dollars for a bed that is of such poor quality.

We now have ordered a special bed made for us from Day Bed and Mattress in Santa Cruz. They made one side a litle softer for my husband and one a little firmer for me. The top zips open so if our needs change the bed can be adjusted. They use the highest qualiy materials in their beds and stand by them. We will never even consider another Simmons Beauty Rest mattress and will tell everyone we know about this problem.

S
S
Sonja G
,
Dec 28, 2007 7:16 pm EST

I bought a Simmons Westerkerk California King in April 2006. I am 5'8" 150 lbs. I am physically fit and don't have physical problems. My 55 pound dog sleeps near me. I was told by the mattress company that this combined weight was well beyond the limit of what this bed would hold. By this summer, 2007, my back and hips began to hurt so much I was thinking there was something wrong with me. I even went to the doctor and had an x-ray. She told me not to lift anything heavy, so I have cut back on doing so. It seems crazy because I have never had problems lifting and carrying things but I gave it a go. It's now December and my back still hurts and is getting worse! I finally figured out it's the mattress! It sags so much in the middle that I can barely turn over at night. My hips hurt so much to turn over, it takes my breathe away. The pain in my back seems to be radiating from my hips. Rather than my hip pain coming from my back. I just checked how far the mattress is sagging and I would estimate it's 4-5 inches. I doubt I'll get any refund or replacement based on everyone's comments here. Also, I didn't buy their boxsprings. Mine were only a few years lold and in like new condition. I was told at the time that my warranty is void if I didn't buy them. So this $3000 bed (I paid $1800 on sale) is now worthless. I cannot believe how badly it sags and how poorly it has held up. I will not buy another Simmons bed regardless of the model.

M
M
mark lane
,
Aug 15, 2007 9:17 am EDT

I also bought a simmions beautyrest cal-king mattress, with a lot of the same results, sagging and the bed rail has broken twice in 3 and a half years. Supposed to be warranty of ten years had an inspector come out and was denied replacement, because of a small burn mark on the mattress. What the hell does a burn mark have to do with crappy manufacturing? You can sure bet that i will never purchase any simmions products ever again. Also sleepteks inspector was very unprofessional and acted like an ###, so as far as i am concerned you people at sleeptek suck...

B
B
Bonnie Pollok
,
May 29, 2007 12:48 pm EDT

We just purchased a Simmons Beautyrest queen size set in March 2007 and by April 2007 (only 1 month) it had 3" body depressions in the head and center of the mattress. We purchased it from Vermeulen's in Jackson, Michigan for $1,299. When we called for service all they wanted was the "law tags" that we didn't have. The service rep said it looked defective but he never followed through with us. No one has ever returned our calls and the "poor girl" in the service department only says "sorry". You're right - we're sorry. Sorry we purchased a Simmons Beautyrest and sorry we did business with Vermeulen's Furniture. We asked to talk to the owner and he's always in a meeting or out on errands. So, we're going to small claims court.

J
J
Jackie Harris
,
Apr 22, 2007 7:44 am EDT

I agree with you completely. My husband and i bought the simmons/bradley/exceptionable, king size for nearly $2600.00 and that d*** thing broke down after only 6 months. Sagging and you wouldn't believe the yellowish stains all over the mattress. And believe me, it's not human stains, if you know what i mean. I couldn't tell you how many times i called with no response. It has now been 5 yrs. And I'm sure it's not covered now. We have no idea who to contact to get results in this matter. Any help would be greatly appreciated.

Learn how the rating is calculated

Write a review File a complaint

Simmons Bedding contacts

Phone number
Website
www.simmons.com
Category
Trending companies