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Silverleaf Resorts

Posted: Jan 7, 2017 by    

Silverleaf resorts / aka holiday resorts

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We are Diamond members of 3 units and all of our kids were to b on the deeds. Silverleaf failed to include all of them. Plus, we were promised with these purchases that we get our wk and bonus wk/time for each unit (2 of them are Presidential units) we were also promised that we would NEVER have any problems in exchanging our wk with another location. We've paid thousands of dollars for this so called endless vacations (leisure time, RCI...) and they continue to suck us dry. However, Silverleaf has lied to us, broke the agreement (s) and we have not been able to ever exchange at another location since the buyout with Holiday Resorts. Some of what use to be a Silverleaf location for us is now Holiday and as a Silverleaf owner, it's as if we have no rights to stay at the locations previously under even the Silverleaf name. My daughter and I have made sever attempts to exchange and make reservations to only to be (in an unprofessional and clearly untrained manner) turned away as if we were unwanted and/or toxic people because we are Silverleaf owners and not Holiday owners. This is not what we were told, promised, and how anyone wants to be treated for property that we have invested in to make both Holiday AND Silverleaf what it is today. What can be done to correct this broken contract and reopen the door to so called investments, endless vacations? We were also told that out monthly maintenance fees would stay at $59 a month however they keep raising and now over $140 a mo for nothing but broken contracts, broken promises, frustrating, upset family members as they can't utilize all promised locations. Fix this!
Complaint comments Comments (2) Complaint country United States Complaint category Timeshares / Vacation Rentals

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A  10th of Jan, 2017 by    0 Votes
We have faced the same issues as you mentioned above. We had originally owned two weeks which were not Presidential units and at the time Diamond owners as well. We were then conned that upgrading our two units into one Presidential would be the best for the transition and that we would never be able to upgrade our current units ever again. We were told that we would only be able to get into the units if we had the Presidential and that if we traded our week with Silverleaf we would still be able to get our Presidential even if it was not our actual week since it was traded. This has also been a lie. When we book online for weekend bonus time it does not specify what type of unit you will have with Silverleaf but even though we have purchased a Presidential we are now being forced to stay in the older Lodge units because those individuals who own Holiday Inn Resorts are not USED to staying in run down facilities and so they will receive the Presidential units before those who are Silverleaf owners will receive them. They are using pathetic tactics to force people to purchase from Holiday package as they are telling people that their Silverleaf packages are going away. While they say we are one company now and all is the same all is not the same unless you owned Holiday inn Resorts and then you win out. Those who owned Silverleaf Resorts Units are being screwed over and being treated as if they are second class citizens. I purchased just as others have and do not deserve to be treated in that manner. Plus, in the beginning we were told that the maintenance fees would not increase and yet here we are they increase each year. We were told three years ago that the fees were going to increase because they were putting Wi-Fi in all of the units. Three years later this still has not occurred. Then we were told oh no the Wi-Fi was only going into the Presidential Units or above and we would not see this even though they were taking it from our maintenance fees. Then we upgraded to a presidential and then we are still waiting for the Wi-Fi and everything else that was promised. Again, Holiday Inn Resorts claims to tout customer service and yet here they are happily ostracizing the group they purchased after they promised that would not happen. They are making sure they squeeze everyone to the point of no return and ensure they take away every opportunity an individual has to enjoy time with their family. The bonus time was the ONLY reason we purchased as well as the day pass and while you say they are still available you are ensuring people who spend their hard earned dollars on these resorts get the raw end of the deal. We are not satisfied customers instead we customers who see this as your opportunity to ensure only your original clientele gets the best of both worlds while those who were original silverleaf owners get the shaft. Great job. This was truly the way to take you to the next level by stepping all over the original owners and how much they loved their resorts. Don't mess with Texas.
A  1st of Apr, 2017 by    0 Votes
Silverleaf uses misleading and omission of details causing owners frustration and paying for a worthless timeshare. Visit www.timesharetricks.blogspot.com and force them to take back your timeshare and refund your money

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Silverleaf Resorts Logo Silverleaf Resorts
Customer Care Service
1201 Elm St STE 4600
Dallas
Texas
United States - 75270-2112
+1 817 284 XXXX
+1 817 537 XXXX
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