I am at the moment contacting the trading standards office, as I too have received a tube of moisturizer/free eye stick from this company, which I certainly DID NOT order, complete with invoice for 13.98. I originally had a free sample of this product a couple of months back, but didn't like it, so I certainly would not have ordered anymore.
How is it that this company can then send out an item, not ordered, and demand payment. Have you tried contacting them, the so called Customer Service line [protected], is never answered, there is another number [protected] which is for their hosiery however, this is totally automated, there is only a PO box address, so I will be writing, however. It would appear this company do not like to have communication with their customers.
I am of the opinion that they should send me a pre-paid envelope if they want their moisturizer back . I know they are part of HCI Direct, and I shall certainly be mailing them.
I wonder how many more people there are out there, who have had the same problem, i.e. being black mailed into buying products that they have not ordered.