I have a Nero software package on my computer to burn CD's. The tech support number I called said advice would be given by a tech support person at $1.99 a minute after they picked up the call off hold. I held for 5 minutes and then hung up. Later that day I checked my debit card balance and found a charge for $71.00. The company is called Silicon Support Services in Moraga, California. I have sent a letter of dispute to my card companmy and notified the better business bureau.