Signature Vacations — Bait and switch fraud
Beware of Signature Vacations selling holidays and then making changes to the package with no form of compensation or recourse! We were notified of a flight change a week before travel. Flight times changed from 7:30 am to 7:30 pm! coming back, arrival went from 3:30 pm to 2 am the next day! These are not flight times anyone would voluntarily choose when travelling with young children. Arrival at the resort was at 2 am! Arrival back into Toronto was also delayed and they lost the baggage for the entire plane for over an hour. Got out of the airport around 5 am!
Signature insists that it is allowed to make changes such as this. I can understand if changes are due to weather or aircraft problems but this smells of a bait and switch. They sell a "5 star" flight and then switch to a "2 star" flight.
I should have learned from my previous experience with Signature. Had a phone call less than 12 hours before departure that hotel was changed due to overbooking. Went from a 4.5 star down to a 4 star, again they didn't want to offer any compensation. That time I was offered the option to cancel at least. Couldn't take that option as my travel companion was already in the city of departure.
I will never travel with Signature Vacations again. Have never had any such experiences with Air Canada Vacations, Sunwing or Nolitours!