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SIFY Mall / bad service and incorrect product

1 India Review updated:
Contact information:

Good morning,

I had 2 orders with SIFY mall


S No Order Number Order Date Payment Type Order Status Total Amount
1 s-[protected]-m 2nd Apr'08 HDFC Bank Internet Banking Order is Fully Dispatched Rs. 320.00/-
2 s-[protected]-m 31st Mar'08 HDFC Bank Internet Banking Order is Inprocess Rs. 345.00/-


s-[protected]-m :

the order was this product

New Swimming Pool / Water Pool
New Swimming Pool / Water Pool
Seller : STYLISH
Price : Rs. 428.00
Selling Price : Rs. 275.00 / USD 6.93
You Save : Rs. 153.00

About the Product : New Swimming Pool / Water Pool
# New Attractive Swimming Pool / Water Pool
# Best Quality Water Pool Available
# Enjoy this summer with fun with this Pool that's easy to set up in any backyard!, or even inside the House
# The pool has rigid, heavy duty PVC embossed sidewall and a permanently attached sturdy vinyl bottom! Ample water capacity allows for lots of hours of enjoyment .
# Just unroll and flip open and it's ready to fill! No assembly, so preparation is a snap!.
# Permanently attached sturdy vinyl bottom.
# Water capacity (100% of wall height): (100 L)
# Dimensions (+/-) 44inch x 10inch

I RECEIVED A 24” X6” INFLATABLE POOL WORTH RS 86.

(http://shopping.sify.com/Kids_Store/By_Categories/Toys_and_Games/Inflatable_Toys/Intex_Inflatable_2_feet_2_ring_Baby_Water_Pool-_item_13179387___14240743.html)

THE SECOND ORDER WAS FOR A SCHOOL BAG, WHICH NOW HAS BEEN CANCELLED AS IS OUT OF STOCK.


MY ISSUES ARE
A. I HAVE BEEN CALLING SIFY FROM THR 5TH APRIL FOR THE BAG BUT THEY KEPT SAYING IS UNDER PROCESS. 2 COMPLAINTS WERE LOGGED ONE NUMBER IS 6720247.

TODAY, 15APR I HAVE BEEN INFORMED BY A MR. DHANRAJ THAT THIS HAS BEEN CANCELLED AS THE PRODUCT IS OUT OF STOCK. HE TRIED TO CALL ME ON 13 APRIL AT 1020 BUT SAYS MY PHONE WAS NOT AVAILABLE.

IT HAS BEEN 2 DAYS SINCE AND NO CALLS HAVE BEEN RECEIVED.

WHY THE DELAY

SHOULD NOT HAVE SIFY KNOWN THE PRODUCT WAS OUT OF STOCK WHEN I CALLED ON THE 5TH APRIL CHASING THIS.

WHY NO EMAIL

B.
THE WRONG POOL.

I ASKED MR. DHANRAJ WHAT DO WE DO NOW THAT THE WRONG PRODUCT WAS RECEIVED. AS PER HIM HE WILL HAVE IT COLLECTED AND ONCE RECEIVED WILL SEND THE CORRECT ONE OUT. I WAS WHY DON’T You DO IT AT THE SAME TIME. HE IS NO THIS IS THE PROCEDURE AND I WILL FOLLOW THIS ONLY.

I WAS OK CANCEL THE ORDER AND REFUND MY MONEY. HE IS OK WILL HAVE IT COLLECTED THEN ONLY WILL CANCEL THIS AND THEN BEGIN PROCESSING THE REFUND.

I WAS OK HOW LONG WILL IT TAKE TO BE COLLECTED
MR. DHANRAJ : 48 HRS
ME : WHAT IF NOT COLLECTED
MR. DHANRAJ : YOU CAN CALL ME AND SAY IT HASN’T BEEN,

WHAT KIND OF SERVICE IS THIS? IS THIS ANY WAY FOR THE INCHARGE AT THE HELP DESK TO SPEAK? I AM SHOCKED AT HIS CALLOUSNESS AND INDIFFERENCE.

I ASKED HIM IS IT MY FAULT THAT THE WRONG PRODUCT HAS BEEN DELIVERED.
MR. DHANRAJ : IT IS NOT MY FAULT and I DON’T EVEN KNOW WHAT HAS BEEN DILIVERED.
WHEN I GAVE HIM DETAILS THAT I RECEIVED A 24” INFLATABLE POOL HE ASKS ME TO SPELL IT….I RETORTED ITS YOUR PRODUCT GO ON THE NET AND TAKE THE SPELLING DOWN.

HE HAS AGITATED ME EXTREMELY AND INSTEAD OF PACIFYING ME AND REASSURING ME ABOUT SIFY HE HAS SHATTERED THE IMAGE.

PLEASE SOMEONE CHASE THIS AND LET ME KNOW

A) WHEN WILL MY REFUND BE PROCESSED
B) WHAT WILL HAPPEN ABOUT THE INCORRECT POOL.

A new complaint has been logged
Complaint- 6757413 for the wrong pool


Best Regards
Dianne
[protected]

Di
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Comments

Sh
  16th of Aug, 2008
Agree Disagree 0 Votes
SIFY Mall - Non delivery of order
SIFY Mall
India
www.sify.com

Horrible experience... used their website to place 4 orders... none got delivered... There is no way to track the order. Please never buy anything from SIFY mall...

Ak
  15th of Nov, 2008
Agree Disagree 0 Votes

I have made an sms to you for RENEW on dt 22/10/2008 and 21/10/2008 NO RESPONSE. later on i made a complain to CUSTOMER CARE OB DT 13/11/2008 TAC ID 7778172. Immediately ON 15/11/2008 TAC ID 7787836 STILL NO RESPONSE . FADE UP WITH YOUR SERVICE PROVIDING FACILITY . AN HUMBLE REQUEST TO YOU RENEW WITH D600 (PACK OF RS 310/=) USER ID akhilranjan08. mob 9430001496 thanking you !

Re
  13th of Aug, 2010
Agree Disagree 0 Votes
SIFY Mall - Non delivery of order
Sify Mall
India
sify.com

I had ordered three toys from Sifymall, the items had 7 day delivery tagged along with it on the site. Sify mall is pathetic, they sent one toy in about 10 days and the worst part is that two items are still not delivered.

All attempts to contact them failed, thier mail id does'nt work, they do not respond to tickets filed, their phone line is not working.

This is the worst site ever to order stuff online. Please if someone here can help me get my order delivered please do so.

The order number is # SM1807100238 .

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