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Sicily By Carunethical behaviour / possibly a scam

We recently (feb 16th to 22nd '16) rented a car from 'Sicily by car' (tel [protected]) which I believe is part of 'Auto Europa'. After the initial difficulty of finding the right location we were offered a citroen picasso (reg nº EZ850PY). The car was kept in a dark underground car park. The car was offered in perfect condition, but upon our inspection we noticed a couple of scratches. We had to then return to the rental desk to confirm this which the attendant reluctantly marked on the documents. When we returned the car 6 days later they pointed out a small (key - possibly) scratch on the drivers side door and passenger door behind. We have absolutely no memory of this occurring and wonder whether it may have been there all along but we were unable to see it in the dark car park. We have been charged €732 (£568) for the repair of these two scratches (which we have taken photos of). As we were then in a hurry to catch our plane (with our 3 small children, we had no opportunity to object to this charge. We feel this charge is completely unreasonable and wonder if others have paid for this same scratch before us. We hope you can help us.

Sicily By Car
Sicily By Car
Sicily By Car
Sicily By Car
Sicily By Car

Sa
Feb 29, 2016

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