Sibiya Hotel & CasinoPoor service

My recent visit to Sibiya on the 20 January 2017 was typical of the redline in service levels. Staff or rather management have little or no training and evidence is in the delivery. Mr Voguel is failing in his position to detect and resolve such. My sentiments are echoed from almost every guest and they stats will indicate decline in premier clients visiting resort.
Even when you call to lodge a complain, you wait forever on the phone for someone to response. I was transferred to several extensions before Belinda from finance department gave me Vicky's email address (PA to GM)
I truly unsatisfactory experience.
Sibiya needs a major wake up.

Jan 23, 2017

Post your comment