Shoprite Checkers
reviews and complaints

Hi there. On the 19-11-2016 I was at work till 12pm so I have a friend that works by shoprite vasco. I sent him a whatsapp msg asking if there was any bread left so he replys back that there's nothing left. So I told him its fine then I will go to the other shoprite. The next day I went go buy bread and was stoped by the security and they said why did I run away on the 19th when they tried to stop me nd apparently I ran and they chased me and it was said it was me that ran. I was not there and now shoprite cliams that the cctv isn't working it shows error when they want too log in and it is really wrong that nothing got done about it. I've been a loyal customer for many years.. I don't want too name and shame shoprite but I will take this further.

Yesterday (6 November 2016) at 11:22am, I bought a chicken braaipack from the Shoprite store in Shoprite Park. We couldn't consume the meat as it was off, with a foul smell.
I am very dissatisfied and highly disappointed by this. What annoyed me even more is the fact that when I went back, to show them - the store was already closed by then.
What was sup u to be a Sunday lunch was completely ruined!

I have ordered a cake yesterday at Shoprite Mkhuhlu Plaza, we agreed that i will collect the cake today at 16:00. I went there today exactly at 16:00 only to find out that they just backed the cake and nothing was writen on. I have requested a simple birthday message with Sophia. I have asked the lady responsible, she said the person who was suppose to writte was not on duty.

This really spoiled my daughter's birthday.

on the 01/10/2016 i visited Shoprite U save situated at road 545 Main Road in ogies to buy 2 half liter cokes and to draw R120.00 at your till. As i was waiting on the Que to be served, i realised that there were playing the kind of music the sounded unappropriated and not good for young and older customer. it was Rap music by Lil Wayne followed by a song by 50 cent which uses a very strong language. i felt disgusted by the lyrics of song because all i could hear was shootings, Biches, [censored]s, dicks and pussy which i regard as unappropriated to be played in a store that caters for all people, young and old.

i then asked the lady who was serving to show me where the Manager of the shop was, she directed me to the far left coner form where i was standing which is the far right right coner when you enter the store. when i get there i ask her if she was a Manager and she(the lady in Black and White Uniform and a gold tooth) agreed she was a manager but later denied that she was the manager of the store.i then ask her why are they playing this kind of music in the store, she first just laugh at me as if i was stupid, she didn't even have the decency of getting off her chair to hear my complain to an extant that in had to raise my voice because she was sitting at about a 2 meters from where i was standing. she then said to me that i must understand that people are working in the store*(staff members) are young people who listen to the kind of music so there was nothing wrong with the lyrics of this 2 song.

believe me when i say i was never in my life belittled, disrespected and humiliated and disgusted by the fake so called store manager

I went to shop at Shoprite in Jabulani Mall at 6pm today, Monday, 31 November 2016. I queued for an hour to pay for a few items. Some paypoints had no cashiers even though the queues were long. Some customers were so annoyed and they left trolleys of groceries and walked out of the shop.

When I asked one of the cashiers why some paypoints were closed, she told me that there wasn't enough staff and she's been working since 10:00 am, had 30 minutes lunch and she'll only knock off at 19:00. I then spoke to the supervisor who was also stressed because there were only two supervisors on duty and the other supervisor had to help in the cigarette counter while she attends to the cashiers who were beeping for her assistance and also attend to customer exchanges.
This is disgusting and it is explotation of both staff and customers. Something ought to be done to improve month end shopping experiece at Shoprite and treat customers and staff with dignity.

D Mkize

Good day

I would like to complain about the filthiness of the shop, your shop smells like rats died in the, the refrigerators are not working properly. More especial the ground floor it is really disgusting and the smell is unbearable to actually think that a retail shop like Shoprite that is well known is operating under such conditions is despicable.

I have couple of occasions where I bought cereals and later find that they are contaminated, and the reason why I am a concerned customer is because Shoprite is the nearest retail from where I reside in Joburg cbd, would you kindly do some about this please.

On the 28 October 2016 I went to buy baby milk from Shoprite, I took the 900g milk the price was R154 and when I got to the till the price was R179. I questioned the price and the surpivisor went to check she cane back saying I saw the wrong price tag that its a 400g. I then asked to go check with her when we got to the shelf I showed her she than pointed out a different brand and said she thought it was that brand. She said she will go ask the manager about this problem as i said well she must give me another one for free, after searching for the manager, the manager came out shouting that he will NEVER GIVE ME ANOTHER ONE FOR FREE BUT WILL ONLY ATLEAST GIVE ME WITH THE PRICE I SAW. When I asked for the name he said and I qoute why what will you do with my name.

At no point did I hear a sorry mam for any inconvinienced caused or sorry but all I got was RUDENESS AND IT MADE ME ASK IF THIS TREATMENT IM GETTING BECAUSE ITS IN ZOLA OR ITS JUST HOW CUSTOMERS ARE TREATED. HE GAVE US SUCH ATTITUDE THAT I EVEN ASKED ANNA THE SUPRLIRVISOR IF SHE IS NOTOCING THIS RUDENESS. HE EVEN SAID I CAN GO SCREAM IF I WANT BUT IM JUST WAISTING MY TIME. WHEN I ASKED FOR HIS NAME HE GAVE A WRONG SPELLING WITH I IASKED TO SPELL IT HE ASKED Y CANT I SPELL.

IM VERY DISAPPOINTED BY THE SERVICE I GOT.

I have been very patient with the bad service i have been receiving at the shoprite in my township. I have now come to realise that if i don't complain, nothing will change.

The following event happened on the 26th of October 2016. On arrival at the till to pay for 1 packet of Tartiric acid which was priced at R1.69 on the shelf. After it was scanned the price was R3.99. The cashier requested one of the runners to fetch the price tag on the shelf. this took a few minutes because the cashier was able to help 2 other customers before the runner returned. To my surprise this tag was different from the one that was on the shelf. This one was yellow and the tag read at 3.99. When I went to the shelf to bring the tag that read 1.69. I arrive at the shelf to find that it has been removed. I returned to the till and one of the customers offered to pay the difference.

Such dishonesty from Shoprite has moved me to take action. I consistently receive bad at this store. and i believe many people do too. The only thing is we don't ever complain. This seems like a very small matter but it is not. Employees of this have a total disregard for customer service. Such doesn't exist to them. It is even abusive at times.

I urge that my complaint be taken seriously. We have a culture of bad service here that needs to be stopped.

Good day Shoprite,
I just came from the Shoprite I normally buy from and was highly disappointed about the special that started on Tuesday. There are products of the special packed out on the shelves, but they can't accommodate me, by giving me the bulk and let me pay the special prize. I have to pay full prize for the single items because they don't have a bar code to assist me. I would've understood if they didn't have the product at all and were waiting for delivery, but having the products and not assisting the customer, is just not acceptable. I take time of from work to go to Shoprite, just to come back empty handed. What happened to customer rights?

I bought freshmark strawberries on the 14th of October 2016 at Shoprite Dawn park store, the quality of the strawberries was really bad, they were slimy and pale and looked like someone had poked them, half the pack was unsatisfactory. I was so disappointed as I was planning to make desert.

Please find the attached photos

I am awaiting your response

Regards
Gertrude Ledwaba

The parking lot vagrants at this shoprite are very dangerous as most of them carry knives and are either on drugs or alcohol...Nothing has been done to get rid of them...

They hang around the parking lot pretending to be car guards and washing vehicles but are always high...and makes it very unsafe and intimidating for us as customers.

I did have an unpleasant experience with 1 in particular and he was acting as if he owns the building...

I purchased "Rkranrz Bwors" from Shoprite Brakpan as I got home straight from the store I opened my meat to start making dinner and found that it was green and had an awful smell. This was very unpleasant and a real unfortunate and inconvenient situation. Please advise what am I todo as I am very very upset customer as this is not the first time iv spent R500 worth goods I had to dispose.

I am so dissapointed Shoprite, Saturday 24th of Sep I bought a bunch of pears at Shoprite Golden Acre Mall in Cape Town, when I wanted to eat my pears I found a dead cockroach in that bunch, this is so disgusting because we always trusting that u check your products before you sell them but clearly you dont care!

Hello There,

I went to Shoprite Newtown Junction mall yesterday to go and buy Chicken braai pack carrying R100.
I took:
2kg IQF braai cuts R46.99
175g Sunlight soap R9.49
RB P/Boiled rice R20.99
Rb Soup PKT R2.99
Bar one nuts R8.49

These totalling to R88.95
When I realised that the RB Soup PKT was R2.99, I then asked the cashier if I can go and get another pack and she said I can go. She scanned the other pack and now she told me the total was around R114. I was surprised by this and because I was holding the line I asked her to reverse the Bar one nuts and the 2X RB Soup PKT and she processed the payment and gave me the slip. I missed to check the slip as I was in a hurry but when I was checking it in my place I see that the is a product that appears in the slip which I did not buy which is Frozen Mixed Veg R21.79.

I want to raise this complaint because I was humiliated when I was reversing the items that I bought thinking that I took more product than I could afford but instead the cashier scanned something extra that I did not buy and I believe this was done when I went to fetch the other RB Soup PKT. This is unethical, disrespectful and unprofessional and would want to know what you going to do with this.

I do my shopping Monthly at Shoprite, because of your low prices and quality products. I listened to James Basson on 702 and was impressed on how the business is growing in Africa. I went yesterday to the Shoprite in Mayfield on the East rand . Last month I bought English Blazer [Body Cologne] and I was very impressed and decided that I will buy it again as had a nice fragrance. I was testing [On my wrist ] a different English Blazer fragrant, when the packer told me I should not do that. Upon asking her how the to TEST the spray, she alerted security [IMVULA]. The security without asking shouted at me and told me that I should not spray on my wrist. I should spray the lid. I asked him why did they not put a note up as to how to test a product you wane purchase. He told me that he does not speak English [In a very bad tone] and I should speak his language. When did Shoprite make the security guards the managers of the stores ?. People were starring to look what is going on, as he was very loud. He embarrassed me very WELL. CONGRATULATION SHOPRITE. I’m married to an African woman and can hear little bit of Sotho and Zulu. He told one of the shoppers that this one does not have a Culture ?. I will NEVER EVER do buy at Shoprite and will encourage friends and family [Word of mouth] to do likewise. There was a gentleman [Apparent manager] that approached me after YOUR security was so loud and rude. He told me that I should not spray and only smell the nozzle of the bottle in front of all the clients. What is the process of testing your fragrant. The guy that look like a normal civilian [not presentable].

PLEASE SORT OUT THAT STORE AS PEOPLE ARE TREATED BAD AND DON’T KNOW WHERE TO COMPLAIN AS EVERY ONE IS RUDE !

My phone has been stolen last week, I would love to recommend and compliment the cashier packer as well as a security guard they went way out to try and assist me. The Branch Manager sat in her office knowing a customer was just robbed of her phone did not even bother to come out of her office to find out what the problem is. I was in the shop for 15 minutes after realising my phone is gone the cashier even assisted me in giving me her phone to see if the phone on which unfortunately was off already.

I then went back after a while as they told me they checking the cameras I then came back to the shop to find if they found anything to then be told there are no cameras at any of the tills.

Its not about my phone that was gone but when people get positions they really need to be qualified for it and take their positions in right standing and know what meaning of Manager is. you must be better than your staff where customer services is concerned as you must follow by example.

I was actually surprised by this behaviour as this is the store I go to almost every day or every week.

I will definately find another place to do my shopping in

16 Sept 2016, firstly I would like to say that I don't expect outstanding customer service from Shoprite in general but the incompetence and rudeness of the staff was repulsive. This happened at the Shoprite corner Pritchard and Eloff Street in Johannesburg. Since its double story, I expected both areas to have trolleys, we were in the goods sections upstairs and we were told to go downstairs to get a trolley, when we got downstairs we were told that the trolleys are only for use downstairs. After explaining that we had to buy lots of items they then agreed to give us the trolley however the lift was not working so we had to ask them once again to carry the trolley for us upstairs which they did.

When we got upstairs we bought the casserole dishes we wanted, however they were not enough so we asked the lady working on that isle if she could call one of the other Shoprite branches to check if they had stock on the products we wanted and she refused saying she couldn't do it. I mean who just says that, aren't customers supposed to be helped, its not like I asked her to go to those stores physically? Obviously after that we got what we bought and we left but yet again we were stopped told trolleys are not supposed to leave the shop. We are ladies with a trolley full of Casserole dishes, so we were expected to carry these to the car without a trolley? The least they could've done was walk us to the car then take the trolley back to the shop since it was a lots of things we bought...

Anyways I might continue shopping for goods not food (let me leave that one for today at Shoprite since customer focus is probably not one of the main focus areas. However I thought I should bring up the level of poor service customers are faced with every day.

I bought a 8piece thigh and leg rotisserie at shop right at approx 7:00 pm and I brought it home and took a bite of it and realized it was raw I called shop right up and asked for a superviser and the lady said if i wanted a store manager a ndbi said ill talk to who ever and the lady said to me what was the problem and I told her what was the issue and she told me to come in and they would refund me but my issue was that I wanted to ask if they can. Remove the chicken and check if the chicken is raw and to replace it so no one gets sick

Today 16/09/2016 at 17h05 I went to Shoprite Usave at FAlala Shopping Centre to purchase airshow tickets at their money market. The cashier told me I must come the following day for the tickets. then she called the manager named Nunu Nyakale or Ngakale to collect the tickets from their offices. The manager didn't return I waited and waited for about 30 minutes and no one told me anything until I fell that there is nothing I can do. I stood there like a fool and no one bothered to inform me what was wrong. The manager didn't even greet me when the cashier told her that I need tickets. I don't understand what kind of procedure is done at the shop. The staff is so incompetent, you will find that there are queues and there will be only one cashier working. I am so disappointed words are not even enough to express how I feel. I have never went to that shop and come out a happy customer. Its as if they making you a favour by helping you. If the management is also incompetent in handling queries like this I am so disgusted. this is not the service I want to pay for. I feel as much as its helping people with jobs but the staff should pull their socks. or they will loose business to business that knows how to handle customers. I had to drive all the way to another big shop to buy airshow tickets. I am not happy until something happens in the shop. or you will loose business.

On the 29th of August I purchased Organics shampoo, 400ml with the hope that I will be getting a R20 discount, all the Organics products were on special and had the stickers that said R20 off, when I got home to check if I did get my R20 off to my surprise I paid the full price of R46, 99.

I took the slip with to the shop the following day after work to query why I did not receive my discount, to my surprise the manager on duty (Isaac) said I must go home and bring the shampoo with so he can see if it has the sticker for R20 off, I asked him why would I make a trip to the store with my slip if I did not know I was suppossed to get the R20 off and how did I know I was suppossed to get the R20 off, and he insisted that I go home and come back with the product, he said to me if I had bought milk and it was off I would bring it back ..I argued that I do not want to exchange the product hence I did not bring it with, and I have my slip.

I would like to get my R20 off as promised by Shoprite and I feel that the management need to be trained on how to resolve issues than be arrogant and assume the client is not telling the truth.

My tax invoice no. [protected]
Shoprite Ridgeway
29 August 2016 @ 18:06:28