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Shoprite Checkers
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1.2 375 Reviews

Shoprite Checkers Complaints Summary

21 Resolved
351 Unresolved
Our verdict: If considering services from Shoprite Checkers with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Shoprite Checkers reviews & complaints 375

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Newest Shoprite Checkers reviews & complaints

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10:23 am EDT
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Shoprite Checkers lucky star canned fish

I bought a lucky star canned fish today and as I opened the can to cook it, some awful foul smell came from it like it was rotten or something... I checked the expiry date and it was bb year 2020... I ignored the smell and then added it to the pot, and ewwww the smell came out really worse... The canned fish was rotten period!
Ya'll gonna get us sick!

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1:55 pm EDT

Shoprite Checkers shoprite manager

I went to acornhoek shoprite store to buy dog food for my daughter's puppy and while paying for the food the manager was called to the till cause she was needed. She stared at me and finally told me that the reason she was staring is because she couldn't believe that I was buying food for a dog while there are people out there who needs food. She asked me if I didn't know any poor people in my area that I can buy food for instead of a dog. I asked her if she ever had a pet and she replied with a sarcastic no. And I responded that I don't blame her, she wouldn't know how to treat a dog. Although she apologized I still feel very offended. Shoprite please teach your staff on customer care.

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6:30 am EDT

Shoprite Checkers they said the eduloan card transaction did not go through whereas it did, and they haven't reimbursed me.

the incident happened on the 1st of June 2017 at the mafikeng shoprite supermarket. where by i attempted to purchase good of the amount of R499.38 but the cashier after swiping my eduloan card told me that the transaction could not go through, i left everything there and went to another supermarket, where i realized skome amount of money was missing from the card, i went to school and they gave me an account statement proving that the transaction at shoprite went through. i notified the manager at the shoprite and they checked to see if myy stury was valied, and indeed was. the promised to refund me by Monday 05/06/2016. i waited that Monday but still, there had been no refund.my contact numbers are [protected].

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1:34 am EDT
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Shoprite Checkers bad service

Good day my name is maphatsoe senyane cell no. [protected] email : [protected]@gmail.com. On sunday morning just around 10h00 I visited one of your liqour branches in aliwal north. I want to buy a bottle of wine for my family, to my suprise when I was about to pay the cashier said he's waiting for the manage who was apparently on the other side of the store. We waitied for about 5 to 10 min as the cashier couldn't do any transaction. This lady (manager) came in very arrogant didnt even greet nor apologise no explanation what so ever, talked to the cashier and then wanted to leave the store. I called to get wantes to talk to her " she told me she doesn't have to talk. I was bad disappointed thinking of the manager can talk to us openly on the floor that way then who's gonna give the best services on this? I really angry. I didn't have choice but to buy that wine cos of time but i'm not sure I would be able to go back to that store.

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3:09 am EDT
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Shoprite Checkers assault

Good Day

My name is Mrs Edwina Burt

I have a huge complaint with regards to one of your employees Mr. AE Cottage currently based at Shoprite liquor Blue Downs.

On Saturday 28th May 2017 @ 17:20 an incident accrued

Then liquor store usually close its doors when there are too much people inside giving everyone a chance to buy and get out then they are letting in only small groups at a time. Which is understandable because the shop space is so small.

Upon being 1st in the line I stood there for 30min waiting to be send it whilst Mr. AE Cottage let other people in even though I have been standing there for a while.
One guy come from behind to ask why he is doing that after he complaint he pushed the door open because this AE Cottage was unfair by letting people in only he knows

This guy that came from behind then went in and I followed because the door was now open then your employee (EA Cottage) pushed me against my breast and even when I asked him to please stop he continued pushing with his fists against my breasts.

This man not only touched but hurt my breast and I have witnesses people I don’t even know that even shouted at him asking why he is harassing me like that.

I went in and bought what I needed and upon me leaving I wanted to take a pic of his name badge since the casher refused to give me a pen to write down his name
Mr. AE Cottage grabbed me again assaulting me and said I am going nowhere I was extremely upset Firstly don’t any customer have the right to complain? secondly, I stole nothing I was a paid customer that was handled like a criminal kept behind closed doors. I was in tears because this man has no same to be so aggressive towards me and everyone in the store can see then I turned to the casher to ask why am I kept here if I did nothing wrong the casher replied that I must wait for the manager the manger came after 15minutes and I explained what had happened and he said I did not wrong they should let me go, I left the Shoprite liquor in tears.

Not only was I violated and assaulted by a man but I was treated as a criminal as well No one came to help what is this world coming to.

I am only sending this email today because my breast got swollen very bad afterwards and I am in a lot of pain.

I will be going to the doctor later today and If I don’t hear from you with regards to the above matter I will be laying a formal charge against FBS Security and Shoprite

With all the #MEN-ARE -TRASH going around on social media I don’t think anyone would hesitate to assist me in this matter

I will be awaiting on your response soon.

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10:26 am EDT

Shoprite Checkers customer service

In the Norwich, Ct store the manager was making a scene in front of everyone, I was embarrassed for the woman. The same naked headed black woman did the same thing to me. She acts if it is coming out of her paycheck. This woman had some spray sunscreen and the manager is holding up the bottle saying it is almost gone and for her to go get another bottle so she can feel the difference. That the bottle was almost empty. It is almost impossible to return something without a receipt, she embarrassed me also, My sister bought me some riccota to make lasagna for Easter but it was bad and I did t have my sister's card number or a receipt and she would not let me return it, embarrassing me in front of everyone so I just drop 15 miles to get the receipt and returned it to another store which was very courteous to me. This manager was so rude and obnoxious, she doesn't deserve to be a manager.

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Update by Debbie Martin Biekert
May 24, 2017 10:38 am EDT

Business or product name...

Shoprite
Shoprite Holdings Contacts & Information
Posted: May 24, 2017 by Debbie Martin Biekert
Customer service
Complaint Rating: 0 % with 0 votes
Contact information:
United States
Shoprite.com
In the Norwich, Ct store the manager was making a scene in front of everyone, I was embarrassed for this woman she was yelling at. The same bald headed black woman did the same thing to me. She acts if it is coming out of her paycheck. This woman had some spray sunscreen and the manager is holding up the bottle shouting at her, "it is almost gone and for her to go get another bottle so she can feel the difference. That the bottle was almost empty". It is almost impossible to return anything without a receipt, she embarrassed me also one day, My sister bought me some riccota to make lasagna for Easter but it was bad and I did t have my sister's card number or a receipt and she would not let me return it, embarrassing me in front of everyone so ran out and drove 15 miles to get the receipt and returned it to another store which was very courteous to me. This manager is so rude and obnoxious, she doesn't deserve to be in that position. The customer should not be badgered just for returning something with or without a receipt.

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2:15 am EDT
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Shoprite Checkers the disgusting leadership shown by shoprite golden highway manager dimple moonsaamy in lenasia south

i was withdrawing from that dirty store and while withdrawing the machine went offline without me noticing that the funds where already debited, the cashier alerted the store manager Dimple Moonsany an Indian lady that think that's her store who was all over the place pretending to be busy what has just happened without her even waiting for her cashier to finish her story she advised that she must do it again. it worked this time i left the store while walking to my car i noticed TWO SmSs notification notifying me of what just happened, i return to the shop barely 5 minutes after leaving i show the cashier who then call this rude to the core manager dimple who made it seem like its my fault which i felt disrespected, she showed no interest of my query at that time which made me think if is she qualified to manage such a store. she told me straight that theirs nothing that she can do i must get my bank statement which i need to pay for and my statement is monthly base which it will be available on the 25/05/2017. kindly look in to this and get back to me ill be going back hoping to get my cash which i worked hard for .Tshepo Masinga my contact number is [protected] or email me on tshepo.[protected]@gmail.com

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7:56 pm EDT
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Shoprite Checkers very uncomfortable temperature in store

No matter what type of day it is sunny, rainy or snowing, the store is so unbearable cold. Many customers that are going through the isles are shivering and stating how ridiculous this is that we have to rush through to get back in our cars to blast the heat and recover. Shoprite is the largest in brodheadsville and has the right idea with ceiling fans pushing the heat back down. I can't imagine how much the electric bill is . Sad that no body really seems to care about it. I know management states that there is nothing that they can do. I feel i can not be uncomfortable while shopping. Till something is done, i will go to shop rite.

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12:07 pm EDT
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Shoprite Checkers service

I went to Shoprite Phumulani mall, when I get to the point of sale I asked the cashier that can I withdraw R80, they told me ( with attitude ) that they don't have it and looked away as if I'm rubbish infront of them. I then asked them again hoping that they come up with a solution " I only have R80 in my card what should I do now? They just told me go to another till meaning I should go and que again, This whole thing didn't sit well with I went to the Manager and complain, Managers apologized and try to get a person who assist me, when I get to that lady I was told that I can't withdraw because the card I was using it's written Mr on it, I then explain that the card it's for my son he's a minor he's only 7 years old, I'm then the one who can get access to the card until he turn 16, then I was told that I can't be assisted.

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4:21 pm EDT

Shoprite Checkers service

I was shopping at Shoprite in bear delaware and asked a man if he worked here and he said yeah, so then asked him where something was and asked if he could show me, and he was very rude and ignorant, and then he told me he works in the back and to ask someone else and walked away, I then proceeded to ask another employee close by and asked who that was and she said it was Matt and he does receiving...

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8:48 am EDT

Shoprite Checkers poor service

On the 23rd of March 2017 I visited Shoprite Randfontein Station Mall, Money Market Department. Three cashier ladies were present and only one was busy assisting a customer. They were chatting continuously without informing us that they are on break or whatever their reason were for not assisting us. Numerous complaints came from behind me and that is when the second lady started opening her system and decided to assist a customer that did not even queue. My argument is why do they not inform "us" the customers of any delays. Their service is appalling and unprofessional to say the least.

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7:54 am EDT

Shoprite Checkers old food

I was at shoprite today and bought hot cross buns when I got to the office it was old I then immediately threw it away. This is not the first time this has happened but I didn't bother complaining. I also bought smoked fish that was rotten and also samoosas which was sour. I was nausea and threw up immediately I could have been infected with food poisoning this is ridiculous. I support shoprite everyday and this is the service I get l am very upset and thinking of taking this matter further.

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10:46 am EST
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Shoprite Checkers unhealthy shop

On 11 March 2017 at 17h00 I went to Shoprite Checkers Ennerdale.
If you enter the shop and while inside the shop had a awful smell it stinks.
This is really unacceptable and unhealthy.
According the shop manager he complain but does not get any respond from top management.
Please can you attend to this problem as soon as possible as it is an health risk

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9:49 am EST
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Shoprite Checkers poor/bad service

Good evening
I went to shoprite Liquor store just now, and I feel extremely disappointed and unhappy with the whole treatment I got from the security people at the door. The guy wanted to man handle me for not having a receipt but their door is right next to the teal, he saw me paying for the drinks but strangely he still insisted that he will beat me if I leave the shop. The staff there assume we all go to the shop drunk, disrespect and taking advantage of customers is a huge challenge that needs to be addressed with your staff members . I will attach pics of all the staff members who takes advantage and unable to deal with customers well.

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Princess lethabo
Johannesburg, Gauteng, ZA
Feb 02, 2021 10:52 am EST
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I was at shoprite chrishani mall que was very bad wen we in the que the manager frm shoprite decided to pass us nd pay in the till my question is tht is tht hw u guys wrk at shoprite tht wen thrs que ur ppl cums frst or our customers is nt for the first time complaining abt dis bt am surprised wen the manager is doing tht instead of controlling the que we've being standing more tn an hour waiting for us to pay.customer service from shoprite is very bad even thr managers.hope fully u guy I will gt the respond

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Timothy Houston
Cape Town, ZA
Dec 27, 2020 9:05 am EST

On the 16 December 2020 my wife and daughter went to Shoprite in Hanover Park to return a phone I purchased a week prior for freezing at the store an assistant at Shoprite was approached and my wife and daughter explained the problem and was referred to an assistant manager who wanted my wife to explain the problem which she did. THE assistant manager got agitated banging the phone on the desk saying he does not have time for this [censored] my wife said to him that he was rude and walked away the assistant manager jumped up shouting in front of customer that my wife and daughter are dirty [censored]ers and that he will beat them up.

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Xolani Tommie
, US
Oct 20, 2020 1:45 pm EDT

Good day pathetic unprofessional service knysna branch purchase a ticket upon realization ticke had wrong arrival time I aoroched the manager who was very rude and pathetic un professional at all I was told my ticket cant be canceled or refunded. lots of citizens are strugling and we cant have a system that deosnt allow cancelation of a booking as far as im concerned u get charged normalyy for canceling an form of booking I was assisted by cashier... thembeka ndizimela and a amanger male coluored knysna shoprite for any correspondence [protected] now I loose r300 and a business meeting I was supposed to attend is shoprite working hand in hand with criminals to defrauding poor devasted alred by corona

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4:35 am EST

Shoprite Checkers shoprite bread

On the 18 February I purchased a loaf of unsoiled white bread in order to cook a meal for my family.
As we were indulging in our dinner, we realised that there had been a cockroach in the bread, to my disappointment, I took photos of the bread.

As this was the most disgusting thing that we had seen, I immediately proceeded to the Mount Edgecombe branch with the meal and that included the bread.

I then called the store and was assisted by the manager on duty, Kishore who assured me that the matter would immediately be resolved, when I got to the store all that was done was I received a refund of R6.

I have since not heard from the store manager and I am really dissatisfied with the level of service that I have received as I am a loyal customer to the store.

My wife immediately fell ill due to her vomiting, this is an issue that needs to be dealt with, with utter importance as it may be reincurring and cause dissatisfaction to other patrons.

I believe that this matter should be treated with utter urgency, as I plan the escalate the matter further to the health inspectors as well as the health department.

I would appreciate feed back immediately.

kind regards

Tyrone John Jordaan
[protected] /[protected]

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10:11 pm EST
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Shoprite Checkers the bread slicer

For the past four weeks I have being visiting matlapeng shoprite in devland and each time I want to slice my bread the slicer is so dirty and complaining to the supervisors and nothing is being done about it and yesterday on the 1st of march I spoke to the manager and he said the supervisors know that they have to clean it but my surprise is how does he do he's sounds in the shop if he's not aware that they leave the slicer so dirty . Even took some pictures cos I believe that place need to be hygienic clean cos we use it every second when we buy unsliced bread .

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10:04 am EST

Shoprite Checkers shortage of goodies

Good day

I sent my elderly father to shoprite Ga-Rankuwa for some groceries to my surprise when he got back home he had four packs chicken portions which of course I sent for but according to the till slip he bought 6 packs. Where are the other two? Do I stand to loose over a R100 bucks I worked hard for? Shoprite I need answers and I need them now. Are the elder being robbed in there?

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2:45 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Shoprite Checkers competition

January 2017 my daughter lesedi Mapharisa entered this school fees competition and on the 16 February 2017 I receives a call from shoprite informing me that my daughter won the competition but they still have to call school to confirm the amount not the school fees and they ask me of the phone numbers of the school I said I will call them back with it . after an hour they phoned me and informed me that my daughter did not win because the school fees at her primary school is more than R5000.00. But according to the terms and conditions it has no were where it says the school fees should be exactly R5000.00.I am very disappointed about they way that store mnger was screaming at me about e wanting him to commit fraud del

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Update by Puleng Mapharisa
Feb 23, 2017 4:14 am EST

The complaint was resolved in style with school fees paid and stationary to last us a full year and on top of that they built us a cake. Thanks again shoprite for making my child s dream to come thorough.

Resolved

Today I am please to tell you my complaints was resolved. They made a grand entrance at my child school it was perfect. They paid the school fees and even gave her hamper and baked her a cake. I have pictures I will post them on shoprite Facebook. Shoprite is the company I trust.

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12:40 pm EST

Shoprite Checkers money transfer problem

To who it may concern.

I write this massage to report that I have been badly treated by shoprite management from western cape (worcester region in zwelethemba location). I made a money tranfere on the 25/01/2017 at 14:34 and I forgot the pin nmbr the following day I went and fix it they said I must wait for 2-weaks, when two weeks passed they said I must wait for 4 days in order for the money to come back to me which I did, and the money didn't came till now. And today I had a serious argument with the manager, she was declaring that she found an email from the people who are busy with this money problem they said I must give my alternative number, bt I already did that last week friday. I told her I waited long enough from 25 jan til 17 feb. Then she chased me out of her office saying that she' doesn't want to see me. Please if help me out because I really need my money its been a long time now.

Shop address is cnr. Africa & mtwazi street zwelethemba.

U can contact them on this number this number [protected] and ask for the manager her's name is miss manuel.

For more information contact me on [protected]@gmail. com

P. Kometsi
[protected]
[protected]

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Nonhlanhladh
, ZA
Mar 23, 2017 5:30 am EDT
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did you get any feedback from management in this regard?

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8:55 am EST

Shoprite Checkers cc fraud

I shop in the Chatham Township New Jersey ShopRite on Shunpike Avenue
The day in question is February 2, 2017. As I was going to check out I noticed that all the checkers were unfamiliar to me except for one. There were many checkers there that day. My purchase was $212 approximately.
I was called by the credit card company several days later. there were purchases, unknown to me, from a SHOP-RITE in Orange New Jersey for over $200 on February 5. There were three other charges on the same day and in the same town- Orange and West Orange.
When I saw the other charge from SHOP-RITE in a different town it raised a red flag to me.
It may not have been an incident from your store but I think you want to be aware of this. I hesitate to use a credit card and that store again. I have been shopping in that store for over 10 years on a regular basis.
I do have the receipt for that day. It says terminal : 8, operator 284698. If you require any further information from me please contact me at this email address. Thank you for your prompt attention to this and I hope if it is your employee, we can stop this from happening again. Phyllis.

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Shoprite Checkers In-depth Review

Store Layout and Ambiance: The store layout at Shoprite Checkers is well-organized and easy to navigate. The ambiance is pleasant and inviting, making shopping a comfortable experience.

Product Variety and Availability: Shoprite Checkers offers a wide range of products, from groceries to household items. The shelves are well-stocked, ensuring that most items are readily available.

Pricing and Promotions: Shoprite Checkers is known for its competitive prices and frequent promotions. Customers can find great deals and discounts on various products, helping them save money on their shopping.

Customer Service: The customer service at Shoprite Checkers is commendable. The staff is friendly, knowledgeable, and always willing to assist customers with their queries or concerns.

Online Shopping Experience: Shoprite Checkers provides a convenient online shopping experience. The website is user-friendly, and the delivery service is prompt and reliable.

Loyalty Program: Shoprite Checkers offers a loyalty program called Xtra Savings, which allows customers to earn points and enjoy exclusive discounts and benefits.

Quality of Products: Shoprite Checkers maintains high standards when it comes to the quality of its products. Customers can trust that they are purchasing fresh and reliable items.

Freshness of Produce: The produce section at Shoprite Checkers is well-maintained, ensuring that customers have access to fresh and high-quality fruits, vegetables, and other perishable items.

Cleanliness and Hygiene: Shoprite Checkers maintains a clean and hygienic environment throughout the store. The aisles, shelves, and restrooms are regularly cleaned, ensuring a pleasant shopping experience.

Payment Options: Shoprite Checkers offers a variety of payment options, including cash, debit cards, credit cards, and mobile payment methods, making it convenient for customers to pay for their purchases.

Return and Refund Policy: Shoprite Checkers has a fair and customer-friendly return and refund policy. If customers are not satisfied with their purchase, they can easily return or exchange the item and receive a refund.

Accessibility and Parking: Shoprite Checkers is easily accessible, with well-designed entrances and parking facilities. There are ample parking spaces available, ensuring a hassle-free shopping experience.

Community Involvement: Shoprite Checkers actively engages with the local community through various initiatives, such as supporting local charities and sponsoring community events.

Social Responsibility Initiatives: Shoprite Checkers is committed to social responsibility and sustainability. They have implemented initiatives to reduce waste, promote recycling, and support ethical sourcing.

Overall Shopping Experience: Shoprite Checkers provides a positive and enjoyable shopping experience. With its wide range of products, competitive prices, excellent customer service, and convenient online shopping options, it is a preferred choice for many shoppers.

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