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Shoppers Drug Mart
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1.2 1537 Reviews

Shoppers Drug Mart Complaints Summary

88 Resolved
1447 Unresolved
Our verdict: If considering services from Shoppers Drug Mart with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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2:12 pm EDT
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Shoppers Drug Mart rude-abusive pharmacy staff - disability related

I have multiple disabilities. On June 30th, 2010, at approximately 2:30 pm, I went to drop off some prescriptions at the Shoppers Drugmart at McCallum and Marshall in Abbotsford, BC. The staff are well aware of these disabilities, both in having seen them, and, as well, being told about them. Example, I have a severely collapsed tolerance to normal sound - last audiology test revealed lack of word discrimination over 25dB in the presence of background noise (what is normal to most people). As well, I have comminuted fractures in my left foot (that cannot be fixed without risking nerve regeneration x pain) - as well as sequalae further to vetebral fractures - and fibromyalgia recurrence aside from bone pain. My GP does not practice in Abbotsford, so I go and see him every two months. After the visit, my volunteer driver takes me to the Drug Store on our way back to my place so I can drop my prescriptions off - they can be delivered later in the day - and I don't have to walk home. On the 30th, however, I went in to drop off my prescrisptions and was "told" in a very rude, rude, rude contemptuous and pejorative manner that I didn't need to have things delivered because it cost them $5.00 and, as well, I could "walk". This is also a case of having a volunteer driver (for disabled people/seniors) who may have had other commitments? I advised the staff of this, they deemed it irrelevant. The more they made me stay in the store, the more I started to panic because at times this hearing disability of mine causes vertigo, appearing as a seizure, which it isn't, in the sense that if I am removed from the sound, I am fine within 5 minutes. I was in shock because I have always said to them on the phone that having a delivery service is great for me because it is "so hard" for me to be in stores (malls, etc.). And then, on top of it, to have some woman (I know her name) decide what accommodation I need and what I don't? while I am getting more and more panic attack stricken. I asked her 3 times to please speak more softly to me, she refused and smirked. When I asked her if she wanted to read the medical report? she dismissively walked away. She was abusive. I wonder if they have "decided" (with their medical degree?) that because I phone them for repeats once a month, that means I can use a phone as people normally do. The truth being that the only reason I have a web phone is for doctors and related matters, so by Shoppers Drugmart staff, this now means I don't have a hearing disability? Should I not phone to "prove" I have one. It was one of the worst experiences I've had hearing-disability related in a while now - and never from pharmacy people - not before. It puts me in the position where I don't know what to do. I can't allow myself to be treated like that - I just shake. Find another pharmacy? Well, that would be great if I could walk that far - the closest one is twice as far for me or, continue to be treated like I'm "one of those disabled people, worthless, who doesn't _want_ to work" - I'm not unique in this, by pharmacy staff at this Shoppers Drugmart. I've been upset for a week about this. I don't know what to do. I have no regular transportation/car, etc. This drugstore is .5 km from me, the next closest is 2.0 (approx) - I can barely make it to this one and home again.

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Update by AnneBFaulkner
Sep 20, 2010 10:46 am EDT

and btw.. if you are serving or are a vet (I personally believe that because I do know a number of people who have served in the Air Force, and _none_ of them speak the way you do.. in point of fact, the prevailing pretty much is "those can do, those who can't, advertise" - ref your avatar, why don't you call the ENT department at your local VA and ask them what it's like. It sickens me to think that there are veterans coming home with this, and they are going (and they will..) run into people who conduct themselves in the manner you are.

We have nothing further.

Update by AnneBFaulkner
Sep 20, 2010 10:26 am EDT

In your attitude "just to say home" (?let them eat cake?), consider the populations/diagnoses that have this disability. Veterans, call-center workers, children, people with ms, construction workers, and more. Some acquire it by birth, some by artillery, some by jack hammer, some secondary to a disease. So, your position is that we all should stay home. Consider the fact that this is yet one more example of societal barriers (and then, of course, government barriers) to things like employment, and all those things that are rather then paid for by your tax dollar in support of non accommodation by punitive assumptions, so.. you support me.

Maybe you want to learn a bit? try... hyperacusis dot org, consider me Cat 4 with attendant word discrimination (I just don't understand what people are saying in, as you mentioned, background noise). I also get dizzy and lose my balance if I can't leave.

People with attitudes like yours only make it all worse.

Update by AnneBFaulkner
Sep 20, 2010 10:18 am EDT

I have never asked "anyone" to cater to me, anymore than a blind person expects to be allowed to take their seeing-eye dogs around "without" being told to stay home if they need one. Similarly, I recall the time when people said the same things you are to me to people in wheelchairs about ramps - stay home, if you can't walk. It's all the same attitude that people have towards the disabled - especially those with disabilities that cannot be seen. What you are suggesting is that I never go grocery shopping, to the doctor - anywhere in public. Haven't been to a movie in 20 years, that's OK. But when I, and others, are treated like they don't have a the right to exist on the planet, I have a problem with people like that. Especially when individuals like those at Shoppers Drugmart were well aware of my hearing difficulties. I have pain at over 25dB and "also" lose word discrimination. I do not people yelling at me or snickerig, smiling or smirking when I go into a drugstore with respect to prescritpions. Or do you advocate for that kind of abuse or should I simply stop taking them? This is not your problem do deal with - this is _my_ disability, granted. ohth, it seems to me that you should at least have the kindness/empathy not to be cruel to people who are asking you for nothing.

Update by AnneBFaulkner
Sep 19, 2010 8:21 pm EDT

Well, to use an ACRONYM you may understand, assuming you're not a wannabe.. FOAD

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bbj2591
Calgary, CA
Sep 19, 2010 7:20 pm EDT

Shoppers DrugMart just fired me because I have a disability. I was there for 3 months on a part time basis. I hold a full time job that I have had for 3 years. They fired me because I could not hear the phone ring. Not once did anyone tell me that I was not doing a good job. Shoppers should be ashamed of themselves how they treat people with disabilities. They claim that they hire people with diverse backgrounds. I wonder who they mean by that. Not once did they offer any type of accommation for me to hear the phone, nor was I told that this was part of my job functions as a cashier. I a totally disappointed how this whole matter was handled.

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Sami27
, CA
Jul 13, 2010 10:32 pm EDT

Shoppers Drug Mart SUCKS! DON'T BUY FROM THEM! They are rude and rediculously expensive!

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Shoppers Drug Mart formal complaint

I have hesitated to write this email because of the lack of support I received from the store Manager at your North Vancouver location. I am going forward with this formal complaint now because my 14 year old daughter has been affected by the experience in your store. She now refuses to go shopping at all and this is causing my family stress as well. I will give you a brief explanation of the event that took place in hopes that you can come up with a sufficient way to apologize to my daughter and somehow reassure my family that an event like this would not be permitted in your store again in the future.

On Friday June 11th at 9:40 pm, my wife and my daughter walked in to the 24hour Shoppers Drug Mart on Marine Drive, North Vancouver. They went there to shop for necessities as we often do while I waited in the car. While in the store, they saw a man that was completely naked in the store. My daughter became frantic and was pushing my wife to leave the store immediately. They went to the cash register and made their purchase and left as quickly as they could. As soon as they came out, I could see that my daughter was very upset. They told me what happened and I went into the store where the guy was actually being served by the cashier! I started telling him (the naked man) that he needs to leave the store because there are many families here and this is not a jungle. I asked him if he was high or something because he looked completely out of his mind. The supervisor said '' no they aren't high.'' With a smile. I said '' am i even talking to you?'' so he got his purchases' and walked out of the store with his friends. According to the supervisor, this was the second time he had been in the store that night.

My daughter was upset for the rest of the night and I consoled her by telling her that I would talk to the Manager the next day and make sure it wouldn’t happen again.

I went to the store the next morning and asked for the manager. The Manager said that her clerk (who was also the night supervisor) probably didn’t know how to handle the situation, that’s all. She did not provide an apology or let me know in any way that the clerk would be held responsible for not only allowing this guy to walk around the store but actually serving him!

I am upset with lack of professionalism that your staff showed and the absence of any form of apology. I am annoyed that I have had to take the time to write this complaint but more importantly I am angry and concerned that my 14 year old daughter had to be exposed to such disgust in an environment where she should feel comfortable and safe. I trust that your organization will come up with a suitable way to compensate/apologize to my daughter for the stress that has been caused due to the negligence of your employee and supervisors at the store level.

thanks

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058GHN
Surrey, CA
Dec 12, 2012 12:21 am EST
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Today I went to the Shoppers at 88th and 200th in Langley B.C., I tried to find someone to help me with the Razor Blades as they had all been removed from the shelves. There was a sign that said to ask the Cashier for service. I went up to the Cashier and asked her if someone could help me, her response was "I don't see anyone", I then asked her if she would call someone and this time her response was "No". At the time, she did not have any customers at the counter. As she refused to help me, I left the store. This is totally unacceptable Customer Service. I have worked in Retail and if I ever did anything like this, I would not have a job.

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ritsa10
Scarborough (Toronto), CA
Dec 01, 2010 9:38 pm EST
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I recently went to the shoppers drug mart at victoria park and ellesmere parkway mall and purchased a gift card to use online it did not work so i went back there with my spouse to return it the next day we went up to the cashier and explained that the gift card did not work she said no returns so rudely and said this works she said call the company i said in the instructions it says the store is responsible she was so mean to us we asked to speak to someone she paged the manager he came up and took a look at and said no can't help we said but your receipt says we can return it we haven't even used he said again very rudely no we said well you should post something to let us no he said oh it says it right were the gift cards are which was not there we said please can u help us this is useless to us we can not use it he said no and just stormed off i was so shocked and upset i have been shopping there for years if he just took the time and been polite i would not mind and the cashier was so mean i don't understand i will never shop there again thankyou

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walkerzening
Richmond Hill, CA
Apr 26, 2014 8:31 pm EDT
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Expired infant Tylenol, horrible. Shopper drug mart. Who care about patient? Not need to say baby. April 24th, 2014.

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poora91
Newark, US
Apr 17, 2011 10:59 pm EDT

Hummm, the part about getting the man out of there quickly is key. Obviously he wasn't in his right mind, so you want some one to start trouble with him? ummm no!
Stuff liek this happens, but to put the blame on the store for having a naked man there? Did they hire him to show up and cause yr kid stress? No. So, I agree that is was a bizarre incident, but it wasn;t the store's fault. You are trying to put all of the blame on the store and employees that were liekly as shocked and dumbfounded as you.
Best advice i can offer, share the facts with your daughter that there are nuts and the world and be prepared for them when she comes into contact with them. Simple.

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trackstercraig
Columbia, US
Jul 06, 2010 12:40 pm EDT

How is this a waste of time. That's disgusting and against the law. If that would have been me in the store and my daughter would have seen that I woulda raised hell until the man went to jail. That is so unprofessional. And the store obviously didn't care...glad you told me...they won't get my business!

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the truth92011111
avonshoe, GB
Jul 01, 2010 10:07 am EDT

bet ur wife liked it ;)

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the truth92011111
avonshoe, GB
Jul 01, 2010 10:06 am EDT

oh my god... this sounds starange is your daughter some kind of ###, by her age she probly seen naked men b4 and doing things u over protective ppl

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Shoppers Drug Mart wrongfully accused/stolen credit cards/description by employee/police called/lied to/surounded by police/walking/daytime/personal loss/april 19/10

April 19, 2010, daytime, Randy Allain and I, Nikki Lingenfelter went into shoppers, showed an Optimum points card, left the store, crossed the street, on foot, surrounded by the police, four police vehicles, swatt team with guns and bullet proof vests, hands on hood, legs apart, yelled at, let me see your credit cards, empty your pockets and purse, won't tell me why, where did you just come from? You know what we are looking for! I start crying, scared, humiliated, we are treated like criminals. When nothing is found we are checked for drugs, warrants, another policeman shows up screams an inch from my face, spittles on me. Finally told Shoppers called the police because we had stolen credit cards and tried to use them and that a Shoppers employee gave our description. Let go, no appology. We go back to Shoppers, ask why, everyone denies calling the police and giving our description of us to the police. No one in the store would own up to calling the police when we told what happened, supervisor shows up and says he will check into it and find out what happened. He calls us at home later, says no employee from shoppers called the police it was the mall security. We explain that cannot be, it would have to be someone who saw us to give description, someone who saw the card to tell the police and would have to be there in the store when we were there. He doesn't appologise or even do anything about what happened, no one was even repremanded. We were treated awful, like criminals, yelled, screamed at, frisked, checked for drugs, warrants and suffered a very personal loss which both the police and Shoppers were aware of. Now head office, owners, some big wig there in the company what will be done now that this is brought to your attention? More lies and no appologies? I am hurt, disgusted, afraid to go into Shoppers and get my prescriptions and upset at our personal loss. I sure don't feel like a valued customer! I am interested to see what will be done now and wonder if I will be contacted by head office and finally have some kind of appology, not that there would be any real compassion or meaning behind the words. Nikki Lingenfelter

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Shoppers Drug Mart nikki lingenfelter/wrong accused stolen credit cards/we were lied to/by shoppers/frisked/yelled at by police/walking/daytime/personal loss/april/19/10

Four Police/Swatt Team surrounded me and Nikki Ann, they had guns and bullet proof vests, got out of police vehicles, threw me up against the side of a car, and frisked me. When I asked, "What is all this about?", they responded, "Don't play dumb, you know what this is about. Where did you just come from?" I told them we just came from Shoppers Drug Mart. I heard another POLICE OFFICER screaming at Nikki Ann, saw him throw her against the front of the car, hands on the hood, feet apart, frisking her and never said why. He told her to open her purse and show him credit cards. With no woman police officer there she said she didn't have to but showed them the card she showed at Shoppers, an OPTIMUM POINTS CARD, she said for him not to be rude, she was innoscent until proven guilty. They kept yelling at her, she was scared, shaking, crying and asking what she did wrong, they wouldn't tell her. Another officer came, she asked for respect, I never did anything wrong, he yelled in her face, you get respect when you give respect. I tried to get in the middle, another officer grabbed me, I said she never did anything wrong, they ran our names and checked for warrants. They found out the stolen credit cards were just an Optimum Points card they kept yelling, being rude and still treated us like criminals. An officer said we got so many police because the day was slow and they had nothing else to do. Nikki Ann kept asking for an appology, they never gave one, she started to yell they should treat people with respect and find out the truth. We had no warrants, they realised we had a points card not stolen credit cards and had nothing illegal in our pockets they finally let us go. They finally told us SHOPPERS DRUG MART called the police on us and gave ou descriptions. We returned to Shoppers to find out why. They denied even calling the police. We explained it had to be an employee, security weren't in the store and the police said someone from shoppers called and gave our description. Someone would have to say stolen credit cards were tried for the police to be called and only a mistake from an employee of the store could have done this over a points card! The supervisor blamed mall security and sluffed us off like we were gum on his shoe. He called us later and said no one from the store called the police, still said mall security called. The police had our description and said SHOPPERS DRUG MART called the police on us. Still when told this he denied his employees or himself having any part in calling the police and never appologised. Because of Shoppers, Nikki Ann and myself were treated like criminals, rudely, and screamed at. Also, a personal loss resulted from this HUMILIATING and FRIGHTENING situation, which the police at the time were aware of because I told them when they fist grabbed Nikki Ann. Nikki Ann and I spend alot of money each month at this store. We have been faithful customers and now Nikki Ann won't even go into the store. I ask that head office, the owners or someone high up try to make this right, appologise, do something, at least acknowledge your employees and supervisor have wronged us. I feel this is a definate HUMAN RIGHTS ISSUE and should be speedily dealt with, with some form of closure for your "VALUED CUSTOMERS" Nikki Ann Lingenflter and myself, Randy Allain. I look forward to hearing back from someone quickly and properly with respect and compassion that should have taken place on April 19, 2010. In your hands, my e-mail is: [protected]@yahoo.ca

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Shoppers Drug Mart undisclosed limit on sale product

Hi. I just came home from a very disappointing visit to my local Shoppers Drug Mart. In last week's flyer, Friskies cat food was advertised @ 3/.99 with no limits noted. Since this store (as usual) was sold out of the flavours I wanted, I got a raincheck (no limit noted on raincheck). When I went back tonight, I wanted to buy 9 cans of 3 flavours, for a total of 27 cans. Imagine my surprise and anger when I was told there was suddenly a limit put on the number of cans I could buy! The store management arbitrarily limited the number of cans to 12! The flyer had no limit, the raincheck had no limit, and suddenly I could not buy what I wanted! This store has often sold out of sale items quickly, and very rarely replenishes its stock before the sale is over. VERY POOR PLANNING ON SOMEONE'S PART -- and then to be told I cannot buy what I want! Many items in the flyer have limits, which I have always honoured -- but the cat food had none and I don't really understand how the store can inform you of this when you are standing at the cashier's desk. My husband and I have been customers of this particular Shoppers Drug Mart for at least 10 years, but that will change quickly unless these unknown "policies" are changed.

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Grnoble
, CA
Jun 10, 2010 9:38 pm EDT

Shoppers;

I was at Shoppers drug mart at Don Mills and Eglinton(near the Mc. Donald) today June 10, 2010 at about 8:45PM. What I saw was inappropriate and substandard.

A male customer who had complaints about an expired date labeled juice on the shelf was talking to the store "manager"( I believe) at a low tone. After a while the customer was offended and relayed to us in the line what the "manager" said.

We heard that the manager attributed the expired date juice to some customers instead of just apologizing and change it. That was why he was upset. There would be no way that might happen.

I heard the customer saying that he was not concerned about the money but the principle.

I was observing the development while waiting for my line to pay.

This security woman (with hair lightly blown-dry loose and scattered) tried to intervene and solve the issue. I was disappointed the luck of people or customer skill she demonstrated. You can not just threaten customer telling that you would call security(police).

For a customer, who was calm enough to address a principle issue handled by non-competent "manager" who can not even properly address his complaint, and a security person who doesn't know when to intervene is for me a sub standard service.

These are your customers, if you understand, that tell the truth and help you improve your service for the future and revise your retail management system.

This security personnel was so upset and run to close all the retractable curtains while we were shopping. It was not yet 9:00. What I heard was unacceptable. I herd her saying "F... ###ed".

What is this? Are you training your people to handle issues like this? Or it is what you did not train them
that brought the ### from the heart of your security personnel?

I do not want to see this again. I tis way way sub standard and unacceptable.

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Shoppers Drug Mart - rude pharmacy staff

I work in customer service and never had I imagined the level of ignorance possible in this field. Today I went to Shoppers Drug Mart in London, Ontario (Adelaide & Huron) to pick-up my birth control prescription. I went to the dropoff and the gentleman told me it would be 15 minutes. I spent about $40 worth of other stuff while I waited and, seeing that it...

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Shoppers Drug Mart bad promotion

I received a FREE $20.00 gift card for gas from Shoppers for having spent over a certain amount of money there.
The gift card was only effective for approximately 3 weeks.
Yes I didn't notice the expiry date however one would think as it's a gift card it would be valid indefinitely, or at least a few years.
Also, the clerk did not warn us about this by bringing this detail to our attention. Again, one wouldn't think there would be such a ridiculous short time limit to use the card.
(For me, my work pays for my gas and I was going to use the gift card for lawnmower fuel once summer came)
I'm really angry with Shoppers Drug Mart about this. I feel ripped off and that their promotions are not worth shopping there for.

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newfiejig
burgeo, CA
May 20, 2010 4:58 pm EDT

when you have a promotion on with a limited quantity, how often can one purchase that product for example if pepsi is on for 3 days with a limit of 4, does that mean i can only buy 4 in a three day period

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Shoppers Drug Mart get rid of smelly entrances

Shoppers Drug Marts are popping up all over the country but their only concern is the money they are making not for the health of the people that use them. They all contain pharmacies which people get their medications from, including asthma drugs etc...inhalers and people with severe breathing problems. BUT, guess what, you have to take a deep breath before entering any of the Shoppers and hold your breath until you have finally gone thru the perfume department. Many people with these problems cannot do this. Why or why do they have to have the perfumes at the entrance way anyway. I have complained several years ago but got no where, so guess what? I removed my prescriptions to another pharmacy. I would recommend this to all people that have the same problem as I do, maybe this will decreased their sales. These are DRUG STORES not perfume and cosmetic stores, leave that to bigger chain stores. Just do your job and help people out that are in need.
We are not allowed to wear perfume in the hospitals, dentists or doctors offices or Clinics, so get on the bandwagon and place them at the back of your stores and increase your customer relations.

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Mrs. Angie Welch
London, CA
Jun 22, 2014 5:06 pm EDT
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It makes no sense for a pharmacy to do this.
From a money/profit standpoint I guess the most expensive items are put at the entryways so every shopper is exposed to them as soon as they enter the door. They are hoping for that sale.
From a health standpoint, the practice goes totally against my understanding of helping those who have health issues related to inhaling these types of toxic chemicals. There are so many perfume/fragrance free buildings offices, schools, hospitals, doctors offices etc. why does the pharmaceutical retail division do this to their customers?
Pharmacies are deliberately harming people. Go figure.
Of course, they hope to profit from the sickness they are creating right in their own stores. Another sale on allergy relief product or prescription. Go figure.
I will not go to the pharmacies who inundate us with the overwhelming toxins at the entrance.
Shame on them!

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Carol1967
St. John's, CA
May 04, 2010 7:03 am EDT

I agree 100%. I was trying to find a way to e-mail my concerns on this to Corperate Office but couldn't find it. I have put up with this long enough and yesurday was the last straw. After parading thru the cosmetics section to get where I wanted to go, I felt nausious and got a headache. I thought I was gonna vomit. Had to get outside for FRESH air. I will never go there again. You would think for a health store you wouldn't have to go thru this EVERY time you go there. They stopped selling cigarettes there b'cause was bad for your health. Unless they change the layout of the store and put cosmetics way in back or even in a seperate area all together I refuse to enter a Shoppers store.

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Shoppers Drug Mart sales

How can this store continue to operate when at the very bottom of my complaint list with this chain is that the prices are on avg 3x more than reality? I have gone back to this store more times post purchase than I can count because of sales code errors. Once, I noticed that no points were added to my card as I was hurrying to work and it burned me because I specifically asked the cashier if she swiped it and she said yes. I returned with receipt and point card in hand the following day (earliest possible) and explained to the supervisor my visit. I just wanted my points. She said no, they don't do that any day after because they "had been having issues with people trying to scam the system in that region". I argued that this was not my fault and like a stone with a scowl she repeated that that particular store doesn't follow national policy. Not one customer service word or gesture was ever offered. But today, TODAY LEFT ME IN SHOCK - no sales appear today b/c as one employee told me, they're the only ones open so it's a way to make money! I assured him that Lawtons among other similar stores are in fact open and in fact abiding by a code of customer ethics by leaving their sales on until end of day today. Please can someone tell me what is it that allows this chain to operate under such greedy principles? Most importantly, are we guilty of complacency? Canadians don't tend to complain, even if it's the only way to bring about change or reform. But because SDM has no shame, we should be ashamed of how poorly it behaves as a Canadian corporation. A misbehaved child needs guidance and set expectations to improve himself - can we not say the same for Shoppers Drug Mart and its inappropriate practises? ACCOUNTABILITY SHOULD NOT BE A CHOICE.

Phhehwww - I actually feel my blood pressure returning to normal - what therapy this has been! Greatest thanks to you for your time and your attention

Kind regards,
Tori Milley

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Shoppers Drug Mart rude cosmetics employee-jen (#114)

Very rude customer service. She ignored me when I asked her for help, and later accused me of stealing while she was holding the product in her hands! She was yelling and she threatened to call the police if I don't purchase it. I could not reach the store mamager today but I'll definitely file a complaint against her.

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crystalbabe
, CA
Mar 16, 2010 8:44 pm EDT

wow another B!T*H who needs to show customers some R-E-S-P-E-C-T.

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Shoppers Drug Mart fraud

numerous errors, last one phoned in prescription number and another drug was dispensed. They should of noticed as this drug was dispensed one month earlier. Client is 88. Had complained that this drug was refunded but still (weeks later) shows in extended medical system. They are thus getting paid.
Another time doctor ordered Vitamin B12, drugstore dispensed with a dispensing fee instead of offering the client (age 88) over the counter service. Other complaints, have left the business.

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blupheonix
Richmond Hill, CA
Sep 29, 2010 7:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They switched me out to generic brands... Then switched brands altogether!
I'm about to go into a bi-polar episode because of Shoppers Drug Mart, fudging around with my medications... Nice, eh?!

I am Switching to a non SDM pharmacy tomorrow...

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Shoppers Drug Mart Gender profiling

I walked into Shoppers drug mart, off Whyte ave and 109 st. As soon as I walked in the security guard started standing there staring at me while I went up and down the isles. Then the cashier started staring at me and kind of followed me around the store, and was just rude with me the couple times he talked to me while i ws there. then I said when I was paying for my items (do you guys think I am steeling stuff or what). he said no we are wondering why I am wearing a dress. I said sharply "I am transgendered" then he just looked at me very ignorantly and said "oh sorry" and dismissed me. I was in tears by the time I got back to my truck. Anyway I am going to make a complaint to the Transgendered community about this

Thanks
Madison

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Shoppers Drug Mart pharmacy manager

I use to work at this pharmacy and the pharmacy manager tried to cause conflict between his technicans and still tries to do so.when he is suppose to be doing things in confidentiality he does not...and then when confronted about it lies to everyone's face about it because heknows he has done wrong.He is the worst manager anyone could ask for because he does not take responsiblity for what he says or does.i want some action taken for wrongful dismisal.it boggles my mind that there is no 1 800 number to contact for shoppers drug mart.if anyone has one please contact me with it..[protected]@hotmail.com..thanks so much

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Shoppers Drug Mart return

My wfe had purchased Baby Formula in a can on her debit card when we went to return it as I had bought the same formula too and our baby moved up an age bracket and we also received new debit cards and our numbers are now different from the original receipts we were told we cannot return the items at all and we were told "NO WE DONT CALL HEAD OFFICE, EVER"!
Mohammed is the name of the arrogant manager who doesn't listen to reason and who [in his own words] doesn't EVER call head office!

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Kyoko
Winnipeg, CA
Mar 11, 2010 9:21 pm EST

I purchased a Non-stick Wok packaged with 4 plastic bowl set. When I opened it 2 months later, I discovered that Wok's teflon coating had big chip cracks at 5 area. When teflon is cracked or scratched, it will peel off in small parts and get into food. Store clerk told me I can't return since it has been more than 30 days, and it was on sale item. We should open the package and inspect it to make sure it is good inside before purchase anything from the Shoppers drug store.

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Anne Richardson
St. Catharines, CA
Jan 17, 2010 10:18 pm EST

Hello:

I puchased a Lancome special gift with puchase. Two months later I opened the mascara and the booster and made my eyes itchy and all red. I used it twice and the same reaction after the second time using the two products. Took the product back to Shoppers and cosmetic girl in the department that sold said we have a 30 day return policy. The point is that I did not open the product and she was not listening to my complaint that I was allergic to the product due to smell and it was old. The reaction that I had. She was rude and very blunt we can not take the product back. Lancome is a very large company and I have been using the product for over 20 years and she just had to return it to the company or to the rep. I was so disappointed. Now I will never shop at any Shopper's again. It was just the point of the way customer service was handled.

Yours truly,
Anne Richardson

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Shoppers Drug Mart poor customer service

Returned a gift my son recieved from his grandparents who do not live in Winnipeg, and had the receipt. Was told I needed the Interact Card, told them it was not possible because the Grandparents were out of the city. Was asked for mine, so I asked why, what was the difference between that and cash. They said it was store policy and I asked why. They did not know. Putting it on my debit card was not possible at that time. I asked to talk to store manager and he was gone home for the day. When I first returned the item I went to the cosmetic counter and they had no problems giving me the cash but they were short in their till so asked me to go to the front so I did. That is where the trouble started, so I asked them why at cosmetics would they give me the cash but not here. One of the ladies finally went and asked the Cosmetic Manager, while she was gone I stepped aside and another customer came to the counter. He said to me, they may give you a gift reciept, told him my son wanted the cash for something else. He asked my if I had the reciept and I said yes, he said then what is the problem I told him I didn't know... At that point the cashier looked at both of us and said "I can't concentrate when you two are talking". The genlteman looked at me and I looked at him and we were kind of shocked so we didn't say a word. I don't think she had any right to say that, no one was causing a scene and I do believe people are allowed to talk. To Shoppers Drug Mart, very poor and rude customer service, I was a frequent shopper at this location...not anymore.

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Shoppers Drug Mart discrimination

I just witnessed one of the most absurd, disrespectful and discriminatories situations i have ever seen and i truly feel the moral responsibility to share it with the world! A woman entered Shoppers Drugmart on Queen street east and Parliament, she was half naked and obviously a person that has mental illness and substance abuse issues, she came into the pharmacy took a cart and went around the store shopping. The under cover security man Omar, caucasian aprox. 5 feet 10 250 lbs beard, and sun glasses, decides to blow his cover, gets the rest of the staff to join him in his mockery about this woman's appearance and decides to harass her all over the pharmacy as all customers could hear him say to the lady: What happened to the rest of your clothes, you can't be here like this, get out of here and she just kept on walking around trying to shop as much as she tried to ignore him the security guard would not stop verbally abusing this person! He ignited a situation, blew his cover & violated her human rights just for the sake of satisfying himself and others with his tasteless sense of humor and unacceptable attitude, Now she tried to defend herself as he continues to discriminate her all the way to the exit of the pharmacy, now he over powers her after she had obviously had enough and throws her on the ground puts his entire weight on her ( she is so skinny, i can see her weighing under 100lbs ) and she is begging him to stop twisting her arm as her arm is already broken. He just was getting so much pleasure out of hurting this woman the more she asked him the more her twisted ! The cashier tells the lady please don't move or he might break your arm. the cashier even said to the security man, Omar i will call for back up relax, now this woman is rolling from pain on the floor as he continues to unfairly overpower her, the security man is a sadist and no one was there to supervise him, i approached the scenario and said to Omar the undercover (no more): Listen, she is a woman half your size you are hurting her, by law a woman should be doing this not a man, besides in Canada even if you are naked but wearing sandals you are still dressed how she looks is not your job nor business! Then he took her to the back of the store as the police came i tried to speak to one of the officers and said: I just witnessed what happened in there! but the police wasn't interested so i just walked away. We all know that even if she is right because of her social status she will get the short end of the stick... security guards cannot retaliate against the population is not part of their job description and to attack verbally and physically a woman the way Omar did is simply primitive behaviour. I will try to cancel Shoppers Drugmart out of my retail stores of choice from now on out of principal and i will encourage You to do the same, together for equality and world peace.

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666DeepComaDrive
Moncton, CA
Jan 29, 2010 9:43 am EST

#Shoppers Drug Mart has the same kind of reputation, at least the downtown one, in Victoria. Recently I moved to New Brunswick, and there is big new one at 45 Vaughn Harvey Blvd. in Moncton. Since it is close, I stopped there to ask a question about Cover Girl (as I am offended by the Ellen Commercials where she says 'Inner beauty is important, but outer beauty is more important'), and to purchase a skin cream and an exfoliant.
The woman who 'waited' on me, Coraline, could not have been more dismissive and unhelpful if she tried. I told her I needed a face cream for aging skin, as I am in my 50's, and she deigned to walk down the white cosmetics aisle with me, although I am sure that I would have had better luck if I had gone alone. I think the only reason she accompanied me was to ensure I didn't steal, because she was rude and extremely dismissive. When I asked which exfoliant, of ANY brand, she thought would be best for my skin, she didn't ask me a single question about my skin, picked up a bottle closest to where she was and repeated 3 times that this was the best one. I had been running errands all day, so I just took her advice (stupidstupidstupid me).
When I opened the jar of 'exfoliant', I found a jar of clay powder, priced at $44.00, that I had to mix up myself, then steam my face for 8-10 minutes, then apply the product for the equal amount of time. Since I was just looking for an exfoliator, not a hobby, I was a little put off, so I put it back in the box to be returned. The next day, as I was running out of the house, I saw the box, grabbed it, and the tag from the other purchase I had made, thinking that would be fine, as I was just looking for store credit.
Imagine my surprise (again!) when I went into the store and was told that Coraline was sitting in the back and refused to come out and identify me so I could get going- I had told the staff several times that my husband was waiting in the truck, and I was in a hurry.
It was at this point I realized that this was a slap in the face again for me, and since I had spent a large sum of money in about 10 minutes that I was entitled to be treated with respect. No-one likes to be treated like a wart that needs to be removed, so it was at this point I became quite distressed. When I returned the next day with my receipt, after I had phoned the Head Cashier and given her my receipt info, I demanded a refund, which I got, along with the impression that the rest of the staff there thought she was a "bit of a B----" and I quote.
I then wrote a formal letter of complaint, I was so incensed at being treated like that by someone who obviously didn't think I was worth the air I was breathing. The response I got from the store owner was unbelievable- no mention of Coraline, just a sorry you won't be shopping here anymore. At no time was I called or e-mailed for any verification, just blown off. Let me add that at the time I bought the products I was the only customer in beauty department.
I don't know about you, but I am tired of big corporations advertising themselves as customer oriented and not following through. Why would the staff be nice if there are no consequences to their ignorant behaviour. I urge everyone who reads this to re-evaluate where you shop, and perhaps try a local store with owners who are independent and actually care about customer service. Shoppers is a franchise, so where does the money go? I will be researching the Shoppers chain and posting on Twitter, Facebook, DiggThis, StumbleUpon and every other social blog I can find. I encourage everyone with a complaint to do the same. These organizations are not institutions, they are just stores, and according to the employee complaints page I viewed, they are having financial difficulties. Take your money to a store where you are valued, not reviled.

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Shoppers Drug Mart disrespect-discriminatory

Pharmacy Shoppers Drug Mart: 1270 Walker Road, Windsor, ON N8Y 4T4

Discriminatory- This pharmacy should ensure fair treatment for all.
Disrespectful to clients & extremely not courteous
Rude Pharmacy Technicians - Always showing disinterest
Discriminating Pharmacy Technicians & Pharmacist

My neighbors & I always encounter rudeness, unnecessary & unacceptable disrespect (We are good people and we deserve respect)

We often think of complaining as a negative activity – a waste of energy and adds emotional stress.
Actually, complaining – when it is done effectively – can be a positive activity which can lead to improvements.

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Shoppers Drug Mart where do I send a congratulations

Having had mediocre to poor service for the last few years, I was delighted to see pharmacist, Stephanie, return from a long maternity leave (three children she says). My new receipt did not have a survey on it for feedback. there is no place to let this company know that i finally have a real pharmacist actually doing the job. It is such a pleasure to see someone doing more than counting pills and yet there seems to be no place to send this information. no opportunity for complaints or kudos - don't they want to know? How lucky I am to find someone who recognizes that pharmacy is a job reuiring a keen eye and actual skills beyond counting.

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Shoppers Drug Mart would not hear me out about my son's med's and how she deal with it.

called in my son's med's as usually at a different location, but they were willing to deliver my son's meds to Rosslynn Shoppers Drug mart on 97st, Edmonton. Got there with my roommate to pick up med's for my son, and aim on social serivces so we are fully covered! The phramsit instested that i pay the full amount and aim on a very very fixed income, i told her i gave the other shoppers all my info and i should not be getting charged (showed my welfair card benfits). she still would not listen to me and kinda blew me off and was quite rude. In the end I got my son's med's with no charge just a gilt trip from the lady (Lynn). So here iam upset, felt unlistened too, and undermined. I've been with this shoppers on 97st for 8yrs. I have now moved on to another drug store. Plz do not go there, they do not hear you out at all and are rude. I have called 1-800-shoppers and made my compant they are now dealing with her and her issuses. I even tried to call to talk to her about how she dealt with me and yet again she blew me off. what a wonderful ppl they are hiring to work there hey... I think not! Now they lost a customor of 8yrs and I never did no wrong. good job shoppers!

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Shoppers Drug Mart refused to change wrong dose

Emil malak
968 lake arrow way se,
Calgary, ab, canada
T2j 3c3
Phone: [protected]

Shoppers drug mart
243 consumer rd
Toronto, on, m2j 4w8
Fax: [protected]

Oct 08, 2009

Dear sir:

My doctor prescribed to me plendil (Felodipine) 2.5 mg. I got my prescription filled from shoppers drug mart store # 0307 (755 lake bonavista dr. Se, calgary, ab) , but instead of the 2.5mg tablets which the doctor had prescribed your pharmacist dispensed 5mg tablets with instructions on the bottle to take (1/2) tablet once daily. When I discovered this at home, I went back to the pharmacy with a copy of the cps (Compendium of pharmaceuticals and specialties) which clearly stated that this medication should be & ldquo;swallowed whole and not crushed or chewed”. The pharmacist at that time (Mr. Farrukh) argued that this does not mean that the tablet should not be broken, even after I informed him that there is no grove in the tablet that shows it can be broken into halves. He also informed me that there is no 2.5mg generic of this medication and if I want 2.5mg tablets I have to pay the difference between the brand name and the generic. After more than 10 minutes of futile discussion I left the store with the 5mg tablets.

When I phoned alberta blue cross which covers my medication, I was surprised to know that there is 2.5mg generic of this medication and was also surprised to know that the brand name of this medication is cheaper than the generic.

Since I am now stuck with the 5mg tablets which I cannot use, I appreciate your proper action in order for me to get the right dose which the doctor has prescribed to me.

Your cooperation is greatly appreciated;

Yours sincerely;

Emil malak
Phone: [protected]

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jamescollins
Toronto, CA
Nov 15, 2010 6:08 pm EST

All promotional material states "20% off regularly priced merchandise - some exceptions apply." If something is already on sale at or below cost they should not have to give you an additional 20% off. It is not a "ripoff" as you are already saving on the item.

Shoppers Drug Mart In-depth Review

Product Range and Availability:

Shoppers Drug Mart offers a wide variety of products, ranging from pharmacy items to beauty and personal care products. They have an extensive selection of popular brands, ensuring customers can find their preferred products. The store is well-organized into different categories, making it easy to navigate and find what you need. Both in-store and online, Shoppers Drug Mart maintains a high level of product availability.

Pricing and Discounts:

Shoppers Drug Mart offers competitive pricing compared to its competitors. They frequently run special discounts and promotions, allowing customers to save money on their purchases. Additionally, they have a loyalty program that rewards customers with points for their purchases, which can be redeemed for discounts or free products.

Customer Service:

The staff at Shoppers Drug Mart is known for their knowledge and helpfulness. They are always ready to assist customers with any inquiries or complaints, providing prompt responses. The staff is also well-trained in product selection and recommendations, ensuring customers find the right products for their needs. Whether in-store or online, Shoppers Drug Mart provides excellent customer service.

Online Shopping Experience:

Shoppers Drug Mart's website is designed with user-friendliness in mind. The website is easy to navigate, and the search functionality allows customers to quickly find the products they are looking for. The product descriptions and images are accurate, giving customers a clear understanding of what they are purchasing. The checkout process is seamless, and there are multiple payment options available for convenience.

In-Store Experience:

Shoppers Drug Mart stores are well-laid out and maintained, providing a clean and organized shopping environment. Shopping carts or baskets are readily available for customers' convenience. The waiting times at checkout are generally minimal, ensuring a smooth shopping experience. The store ambiance is pleasant, creating a comfortable atmosphere for customers.

Pharmacy Services:

Shoppers Drug Mart's pharmacy services are reliable and accurate. They efficiently fill prescriptions and ensure the correct medications are provided. In addition to prescription medications, they have a wide range of over-the-counter medications available. The pharmacists are knowledgeable and offer consultation services to address any concerns or questions. Customers can also conveniently refill their prescriptions online.

Beauty and Personal Care:

Shoppers Drug Mart offers a comprehensive range of beauty and personal care products. Customers can find everything from skincare to makeup and haircare products. Testers or samples are available, allowing customers to try products before purchasing. The staff in the beauty department is well-informed and can provide expert advice. They also offer beauty services such as makeup consultations and skincare analysis.

Health and Wellness Services:

Shoppers Drug Mart provides various health clinics and services, including vaccinations and flu shots. They also offer home healthcare products and equipment to support individuals' wellness needs. Additionally, they organize wellness programs and workshops to promote a healthy lifestyle. Shoppers Drug Mart ensures accessibility for individuals with disabilities, making their services inclusive.

Delivery and Shipping:

Shoppers Drug Mart offers multiple delivery options, including in-store pickup and home delivery. The shipping fees are reasonable, and the delivery times are generally prompt. The packaging is of high quality, ensuring the protection of products during transit. They have customer-friendly return and exchange policies for online purchases.

Community Involvement:

Shoppers Drug Mart actively engages in sponsorships and partnerships with local organizations, supporting the community. They are involved in initiatives that promote social causes and charities, making a positive impact. Shoppers Drug Mart participates in community events and fundraisers, further strengthening their ties with the community. They also prioritize environmental sustainability through their contributions.

Overall Customer Satisfaction:

Customers consistently rate Shoppers Drug Mart highly for their overall shopping experience. The feedback is overwhelmingly positive, highlighting the store's excellent customer service, product range, and competitive pricing. Shoppers Drug Mart is often regarded as a top choice compared to its competitors. While they excel in many areas, there are always opportunities for improvement, such as expanding product offerings or enhancing online shopping features.

How to file a complaint about Shoppers Drug Mart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Shoppers Drug Mart. Make it specific and clear, such as "Incorrect Prescription Filled at Shoppers Drug Mart."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service, pharmacy errors, product quality, pricing discrepancies, or store cleanliness. Include relevant information about any transactions, such as the date, time, and location of the Shoppers Drug Mart store. Clearly describe the nature of the issue, including any steps you took to resolve it and the response received from the company, if applicable. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or health concerns.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, prescriptions, correspondence with the company, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Shoppers Drug Mart, whether it be a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Shoppers Drug Mart.

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Contact Shoppers Drug Mart customer service

Phone number

+1 (800) 746-7737

Website

www.shoppersdrugmart.ca

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