Menu
Shoppers Drug Mart
Shoppers Drug Mart Customer Service Phone, Email, Contacts

Shoppers Drug Mart
reviews & complaints

www.shoppersdrugmart.ca
www.shoppersdrugmart.ca

Learn how the rating is calculated

1.2 1537 Reviews

Shoppers Drug Mart Complaints Summary

88 Resolved
1447 Unresolved
Our verdict: If considering services from Shoppers Drug Mart with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Shoppers Drug Mart has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Shoppers Drug Mart. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Shoppers Drug Mart reviews & complaints 1537

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
2 reviews
Sort by:

Newest Shoppers Drug Mart reviews & complaints

ComplaintsBoard
H
7:50 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Shoppers Drug Mart arrogant

Terrible customer service. Once they have that prescription you are obligated to purchace future refills from them. Theyve got you ergo they can give you the worst service ever. In the real world you have to be friendly to your customers. You acknowledge their presence with a friendly smile or possibly say hello. When I said I wanted my prescription back because I had to wait an hour to pick it up and that in the future I would like to take my business to a pharmacy that was less busy I was told I couldnt have it. I was told I was being unreasonable and worse for wanting the jump the line.
Wow! Is this not a free world where you should be able to do business with a retailer of your choice? I wont be visiting ANY Shoppers Drug Marts in the future.

Read full review of Shoppers Drug Mart and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
Y
Y
ywww
Toronto, CA
Mar 27, 2010 6:56 pm EDT

I don't know why they wouldn't give you your prescription back. If it has not yet been filled (and since it's not a forgery), then you have the right to go a less busy pharmacy. If they ended up already irreversibly mixing something in order to fill your prescription, then they might have had a reason to be annoyed. Otherwise, I'd think they should be happy for you to go somewhere that fit your schedule, instead of trying to pressure them like some people do.

Once you've filled a prescription at a pharmacy, they have to keep that piece of paper. However, most prescriptions (with refills remaining) can be transferred to another pharmacy. Narcotic and controlled drugs can't be transferred. Certain targeted substances can only be transferred a total of one time. Just remember that both pharmacies have to be open for the transfer to take place.

Good luck with your next pharmacy.

R
R
RedEagle
, CA
Oct 21, 2009 12:22 am EDT

Renfrewite,

I have been doing customer service for over 30 years at Shoppers and just about everyone loves my store. If you hate Shoppers so much, then go elsewhere and don't spread the gossip and hate as it will do you no good.

Henni Katzer,

I am sorry you had a bad experience. Have you contacted the store Associate (Owner) for an explanation? I know this store and believe that stress got to the staff. Unfortunately our head office has been cutting back everyone's hours and increased their workload ten-fold. It is not an excuse, just a possible explanation for their behaviour. To clarify the "being asked to leave", every store has that right as you are technically on private property. They also do not have to explain themselves to you at the time that they ask you to leave either. They would have to explain themselves however if you were to ask them later or file a complaint with our head office.

If you wish to file a complaint, please do NOT do it by email or telephone. Write a letter and make sure you have the date in question, people involved and what exactly happened. When you are done that, mail it to the attention of Mr. Jurgen Shreiber, CEO Shoppers Drug Mart. Do not mail it to any other person if you want the quickest possible action. If that does not generate anything, then you have two options. Either you pursue other venues (e.g. newspaper editor, blogs such as Facebook, this board, etc...) or you drop it and move forward to another store.

Take care and don't let one bad experience stop you as there are still lots of good people left in shoppers. Try the smaller stores like the one I am at, we are not perfect but we are better then most.

RedEagleOne

R
R
Renfrewite
Petawawa, CA
Oct 05, 2009 9:46 pm EDT

They were arrogant to say you couldn't have your prescription back, they should have told you that you can go to another drug store, and have that drug store call to have the prescription transferred over to them. I hate shoppers drug marts, they are all the same with poor service.

JGraceyStinson
JGraceyStinson
Orillia, CA
Sep 26, 2009 9:24 am EDT

Kinda bad to blame all shopper's drug marts because you don't like the service at one. We use shopper's drug marts and haven't had this problem with any of them. In fact we had one prescription refilled at another drug store all together (ben's pharmacy). They just took the prescription from the pill bottled and called shopper's for a transfer.

Maybe's it's a matter of location...or pharmacist. I dunno. Never had any problems with them.

ComplaintsBoard
L
3:02 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Shoppers Drug Mart inconsiderate and arrogant pharmacists

I phoned this 24 hour Shoppers Drug Mart and I explained to the Pharmacist that I got my prescription logged in another Shoppers branch but would like to get the prescription in their store since I need the medicine by morning and the branch that logged my prescription was already closed. I explained that the other pharmacist said to just show the other branch the piece of paper showing my logged prescription and they will be able to fill me one. This pharmacist in the 11408 Jasper Ave location said yes to me on the phone and when I got there driving for about 20 minutes near midnight and just coming after an evening shift the pharmacist said he couldn't fill it out since they can't "contact anybody from the store" where I got the logged prescription from. Of course they wouldn't be able to talk to them because they are already closed and for the exact reason I phoned them is that they are a 24-hour dispensing pharmacy. What peeved me on end is they guy saying "yes you can come here and we'll fill it" and then give me some lame excuse that it can't be done because it's not following a procedure that they need to talk to another pharmacy first before they could fill it. I know the guy is probably just being lazy or very inconsiderate because before I was able to transfer prescriptions to another shoppers branch because the branch I go to was close for the holidays. At that time all they have to do was to honor the refill remaining as stated on the box of the medicine and faxed the home pharmacy in the morning. If they can do it there why can't the Shopper's at 11408 Jasper Ave could not do it? They even went as far as lecturing me why I'm getting my pills late and that I should not be changing pharmacies. It's just too arrogant that they wouldn't even consider the fact they said yes to me on the phone and made me believe I could have the prescription filled. I have nothing but good experiences with Shopper's Drug Mart before but this one experience really ruined their reputation for me. Where's the customer service? The two pharmacists 'ganged' up on me smirking and lecturing me how wrong I was. I am so peeved I vow never to return to that store again where the pharmacy is manned by arrogant and incompetent pharmacists.

Read full review of Shoppers Drug Mart and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
K
K
kkathyk
calgary, CA
Jun 12, 2011 11:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The pharmacist is the person who told him it was acceptable policy in the first place and he phoned the other pharmacy and confirmed before he drove all that way. If the pharmacists don't know the procedure themselves or are too lazy and/ or incompetent to give proper information, then they are in the wrong, not the customer. How arrogant and rude are the responses here. They sound like responses from arrogant Shoppers Drug Mart Pharmacists which is probably exactly what they are. If the head Shoppers Drug Mart office would respond to this very legitimate complaint by laughing at you, I would say that Shoppers Drug Mart does not deserve your business. (I would recommend that you "email this to head office" and see if they are as rude and arrogant as their employees.) In addition, he did not "get lucky" if someone did this for him before, what he got was another pharmacist who did not know or follow policy. This whole situation could have been avoided but for the incompetent behavior of the pharmacists in question. It is reassuring to know that the people who are doing the very important job of preparing and handling our medications are such consummate professionals.

J
J
Jason908
, CA
Oct 31, 2010 2:46 pm EDT

you need to know the rules in pharmacy before you go ranting about pharmacist's screwing you out of filling you rx.
When you go to a different pharmacy and want an RX transferred, it's the LAW that they need to contact your
usual pharmacy before filling it. Instead of complaining, you should have done a little research on this before making
yourself look like a complete idiot. I hope you didn't email this to head office...they will laugh at you.

J
J
Janetea67
Saskatoon, CA
Mar 10, 2010 2:33 pm EST

I find that most pharmacists are either arrogant or have very poor social skills so I am not shocked by this story. I suspect that the problem mostly came out of a failure to communicate properly in the first place and then escalated.

Y
Y
ywww
Toronto, CA
Feb 18, 2010 9:22 pm EST

Essentially, I agree with "aufu", but I'll provide some further explanation. While my comments come from experience in Ontario, I believe that this is pertinent to this situation too.

If someone told you that that you could come in to fill the prescription at the 24-hour store without contacting the original pharmacy, that person was mistaken. The pharmacist at the original pharmacy should have made it clear that *both* stores need to be open for a prescription transfer to happen. Even just this past shift, I was explaining this to a patient in order to make her future transfer go more smoothly.

Prescriptions only exist in one pharmacy at a time. Pharmacies can't see into each others' files. While this predates computers, I suspect that it persists for security and privacy reasons now (as well as some concurrency issues). The receiving pharmacist is supposed to get the prescription transferred before filling it. Occasionally, a pharmacist might defer the completion of the transfer until the morning, but this might get that pharmacist in a bit of trouble.

As "aufu" said, if someone did this for you before, you got lucky. It is not valid to assume that a pharmacist is "probably lazy" or "inconsiderate" because they choose to observe the law instead.

If the pharmacist doesn't receive the transfer before filling the prescription, there is the possibility of being left hanging. I have had prescription transfer requests get drawn out because the prescription was already transferred to a different store and filled. I have had ones where there were no repeats to transfer because the prescription was already filled after the date on the label that showed a refill remaining.

The label, or the receipt-like slip of paper given to you, just makes it much quicker for the receiving pharmacy to contact the correct original pharmacy, and for the original pharmacy to find the desired prescription. It is not a real-time guarantee to the receiving pharmacist that there is a valid medication to be filled at the original pharmacy.

Yes, it is true that refills should not be left to the last minute. You might experience delays because of the pharmacy being busy at the time, or because the pharmacy might be temporarily out of your medication. It also helps the pharmacy work more efficiently evening out the workload, so that the pharmacist can be more available to speak about medications, answer questions and to address issues.

Yes, it is better to remain at the same pharmacy as much as possible. It allows for checking for medication incompatibilities, checking timing. Also, especially for regular but uncommon medicines, it helps the pharmacy know how much stock to keep of a particular medicine, so that it is more likely to be available to fill when it is needed.

However, you probably should have been told by the original pharmacy that you need to make sure that the transfer request come when they are there to process it. Also, before you made the drive out in the middle of the night, you should have been told that a transfer can't be completed while a pharmacy is closed.

A
A
aufu
Edmonton, CA
Feb 10, 2010 11:58 am EST

wow... get over it. They are following procedure, if someone did do this for you before they were in the wrong and you go tlucky.

ComplaintsBoard
M
1:37 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Shoppers Drug Mart expired medicine

I purchased Infacol for my infant daughter on Aug 11, 2009 at our local Shoppers Drugmart. Gave Infacol to my daughter for 2 weeks and medication was completely not working. She was constantly crying and unsettled, feeding very little and sleeping irregularly. Two weeks later, I happened to notice the expiry date on the Infacol and it said 30/06/08! This bottle of Infacol was expired for over 1 year! I went into Shoppers the same day, and eventually spoke with manager, who basically offered me an apology and said these things happen from time to time! How can a pharmacy not care at all knowing fully that they have poisoned this little infant?

Any ideas on where I can go to complain? I've already called the college of pharmacists and the ministry of health.

Read full review of Shoppers Drug Mart and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
Wine Is Good
Wine Is Good
, US
Jul 22, 2016 7:39 pm EDT

It is not poison. It just won't work as well. I have taken expired medications for years. Every medication has a date on ONLY because federal law says it must, . It does not become toxic. it just loses it's efficiency at a rate of about 10% per year.

C
C
Corysl
, US
Jun 26, 2017 4:40 pm EDT

An expired ANYTHING should NOT be on the shelf for purchase in ANY store whether it is toxic or benign

R
R
Renfrewite
Petawawa, CA
Oct 05, 2009 9:38 pm EDT

Contact a lawyer and sue them! Keep the bottle, and receipt to prove date of purchase. Shoppers drug mart is bad for selling expired crap, the same thing happened to me, but mine was foot cream, so not life threatening. I have reported them to the health board, but you should sue since it's something that was taken internally.

M
M
momiin
ottawa, CA
Sep 14, 2009 6:02 pm EDT

Hello,

I was looking for info when i found this page.
I had the same problem: bought some tablets at Shopper two days ago, and upon coming home and opening the bottle, i noticed that it is already expired.

i am not sure where to complain, and if it will have any result at all.

ComplaintsBoard
K
8:26 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Shoppers Drug Mart - discrimination & banned from shoppers with no reason given

I am writing this complaint to let as many people as I can see how discriminatory & rude Shoppers Drug Mart can be. I was receiving Methadone from Shoppers Drug mart store #2207 for quite some time. And no I'm not an uncontrollable junkie, people need to stop with the stigma, my purpose for taking Methadone was because my x family Dr got me addicted to...

Read full review of Shoppers Drug Mart and 11 comments
ComplaintsBoard
A
6:22 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Shoppers Drug Mart poor service and card policy

I shopped with my brother at the Shoppersdrugmart at Centre Street NW of Calgary this early morning (around 9:30am) and the shopkeeper stopped me from using my Shoppersdrugmart Optimum card to buy anything for my brother. Without any clarification, she assumed that it's my brother making the purchase and insisted that my brother use his own card. I told her that my brother had no card and we had been using the same card for almost 10 years since the very first release of Shoppers Drug Mart card, but she insisted that my brother should get his own card and I could not use my card to buy the product for him. Although my brother was the one who took the product to the cashier desk, why should my brother instead of me be buying? I told her that even Airmiles cards were for the whole family but she said it's her company policy that each person could only use his/her own Optimum card. We bought the product anyway since it's just a can of Excel Spearmint (60pc) for a few dollars which could not possibly earn us many points, but her racist and discriminating manner made us sick. I told her that we were of the same family so why couldn't I use my card to buy anything for my brother, but she insisted that each person should only use his/her own card even if they're in the same family. Is that really? If so I would cancel my Optimum card with immediate effect for this very negative shopping experience due to such a fool's logic that the card could only be used by the corresponding card owner and could not be used to buy anything for others. While Shoppersdrugmart allows card points transfer, why can't a card holder be allowed to use the card to buy something for others as gifts? And why did she stop me from buying any regular priced products for my brother and insisted that my brother to buy it when my brother didn't even have an Optimum card? I strongly believe such racist and/or discriminating service is intolerable. I don't think any of my family members and my friends will ever return to Shoppersdrugmart again! To whom this may interest, that irrational shopkeeper was a Caucasian woman aged about 40, short, a bit slim and wearing eyeglasses. She did not even say thank-you after our purchase.

Read full review of Shoppers Drug Mart and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
S
S
Sami27
, CA
Jul 13, 2010 10:47 pm EDT

How do you expect to get "nice treatment" from Shoppers Drug Mart Staff? The whole Shoppers Drug Mart corporate designation encourages rude behaviour and mean customer service. All this company cares is how much you shop. I have been in the store after a dental surgery and could not wait too long, store was empty and there were at least 3 pharmacist at the pharmacy counter; they told me I have to wait (AND SHOP) at least 20 minutes before they can give my prescription, and if it does not work for me I can go to another store! Ofcourse I could not drive somewhere else as I was in so much pain. I totally hate Shoppers Drug Mart and never ever shop from them.

A
A
A neutral reader
Calgary, CA
Mar 15, 2010 11:07 am EDT

I am afraid someone's trying to deviate the focus of the problem with the word "Causasian" used there in the original context. Obviously it's only used to identify the corresponding staff and no stereotyping or racist intentions are involved. If it's omittted, how could the responsible staff be identified? Just say "a staff"? "A human being"?

A
A
ags
Toronto, CA
Feb 04, 2010 9:43 pm EST

I also have experienced rude and unreasonable behaviour from salespeople at Shoppers Drug Mart, so I can sympathize with you - up to a point. However, what makes you assume automatically, it would seem, that the salesperson was being racist. Are you in the habit of thoughtlessly tossing these accusations around? I also am Caucasian, and I have, on occasion, been subjected to rude behaviour from Caucasian salespeople. How do you explain that? I guess I must be the victim - of what, racism? I would suggest, my dear, that you are guilty of stereotyping, and that in this case you are the racist.

R
R
RedEagle
, CA
Oct 20, 2009 11:40 pm EDT

I just stumbled across this board by accident and I agree to disagree with both the complaint and the staff member here.

Although the cashier in this case was a little overzealous she was right to try and enforce a corporate policy. The corporate stance is that everyone has their own card. Although this may sound stupid (and in my opinion it is), this decision came from a divorce court case involving Air Miles points. At least that was what I was told in the original brief. So the decision stands that each person has his/her own card to avoid future litigation issues.

Your comment "I strongly believe such racist and/or discriminating service is intolerable. " might make you the racist in this complaint especially followed by your ending line "To whom this may interest, that irrational shopkeeper was a Caucasian woman aged about 40, short, a bit slim and wearing eyeglasses. She did not even say thank-you after our purchase." Caucasian? You have made a racist remark without realizing it.

Now onto the staff member from Ottawa. You are either misinformed or did not read the fine print for the Optimum program. You CANNOT share the card. It has been corporate policy since day one. As for hand entering the card number, that is also a no-no and is tracked by reports that reach Loss Prevention. Punching in the number off a piece of paper is also against corporate policy and also opens yourself to legal action by the actual card holder.

Look at it this way. What if you lose the sheet of paper and I find it. I find out how many points you have by calling [protected] and using the automated service, I find out you have 75, 000pts. Guess what? on my quick trip to the store, you have just lost your 75, 000pts because I have your number and the cashier punched it in off the sheet of paper. There is no double checking done these days so almost anyone can cash in your points without you knowing if they have your number and the store punches in the number off a piece of paper.

Now the final point. Both of you can call head office if you wish, but they will tell you exactly what I have typed here.

Regards,
RedEagleOne

B
B
bradie20706
Kanata, CA
Aug 09, 2009 11:09 pm EDT

that is completely unreasonable! :(
i work at a shoppers drug mart in ottawa, and i know that you ARE in fact allowed to share optimum cards. we actually encourage that couples and families use the same one for convenience reasons. i hope this negative experience wont keep you from choosing shoppers drug mart ever again... because really, you cant base a whole company on one irrational employee... and i know that no one at my branch would ever be so rude to a customer! might i reccommend that everyone in your family write down the number on a slip of paper instead of using the card? the cashier can enter it into the cash without scanning it that way, and it will be less conspicuous to the shopkeeper. however, truly, you shouldnt have anything to hide... it is not against store policy to share a card, at all! you have a perfectly good argument if you choose to report this to head office.

ComplaintsBoard
A
7:22 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Shoppers Drug Mart rude supervisor - sunny

Shoppers drug mart has a wonderful return policy, that allows return of items in a different branch. However, I met the rudest supervisor today at ubc shoppers by the name of sunny. I went to the ubc shoppers branch to return a faulty standing fan I bought at another branch. Upon seeing the fan, sunny told me that there is no space at her store to place the fan and demanded rudely, that I return the $10 voucher I got for spending more than $50 at shoppers today. She later remarked that her store no longer carry such fans and that I should go back to the store which I bought the fan for a refund in future. To save myself from further embarassment, I quickly handed her the $10 voucher I got, and left the store immediately after I got the refund facilitated. A terrible and most embarrassing encounter with a supervisor!

Read full review of Shoppers Drug Mart and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
Ken_Masters
Ken_Masters
Ottawa, CA
Mar 20, 2011 12:42 am EDT

Why did you just stand there and take the abuse? I would have demanded a refund on the items you purchased that day that gave you the $10 gift card. As for the fan, well, I guess I'd bite the bullet on that and return it to the same location where it was purchased.

ComplaintsBoard
B
8:47 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Shoppers Drug Mart rude, racist, poor service

I am a brown skin woman and I was there on a weekday in the afternoon for the first time at that store to purchase some flyer items.

A white cashier named Linda, looked at me disgustingly and said arrogantly you black people can only afford sale price items. There is a limit of 4 per customer. You were here the other day and got the same items.

She asked me to leave because the owner said only 4 items per customer. She said our owner is black and her boss was black too. What are you going to complain about your black skin?

What an experience for shopping there for the first time.

Read full review of Shoppers Drug Mart and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
C
C
C-Luv390
Minneapolis, US
Sep 24, 2009 7:37 am EDT

Damn! I live here in the states, but I really had my heart set on relocating to canada. But I must say I'm really surprised that
even happened to you two considering the fact that I've always been told that canadians were a helluva lot nicer, and much more
friendlier than us over here in the states. Just what I heard that's all!

D
D
daisy7
Scarborough (Toronto), CA
Jun 27, 2009 12:28 pm EDT

I TOTALLY AGREE!

I just called the pharmacy and they are RUDE. After telling me they didnt have my medication, they just hung up the phone without saying bye...how hard is to say BYE before hanging up the phone to someone!?!?! NO MANNERS at all here. I will never shop there !

ComplaintsBoard
L
4:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shoppers Drug Mart racist behaviour

on sunday april the 12 /2009 arround 3:30 pm i entred this store to shop and noticed quickly that the security gard is folowing me every where i go..it was done so obviously that i felt discussed but trayed to convance myself that maybe he is exagerating his job with everyone else..i showed clearly that i have been bothered..but seemed that he was enjoying waht he is doing..i didn't get to do any of my shoppings since this started as soon i enterd this store!? so finally i decided to give up and leave and this security gard stopped me near the cashier asking me to check my hand bag! when i asked what was the raison that i have been targeted out every one else his response was he is only doing his job and to my request what did i do wrong and if he has seen me grabbing something and putting it in my bag or wherever else..there was no answer ..his only answer was that he is only doing his job?! so i m wondering if his job is to target speciphioc people/ race / religion/immigrant.. whatever..was he instructed to accuse, agressively bother and suspect specific people of being theifs without any evidence, intimidate them when i through all the content of my bag on the table all what i got is a cold i oppologize with no explanation...i had just come from a wonderful siatshu traitment and entring this store rouin it ..i decided never to step again there although i left a dear couple of magnet when i through my bag's contents on the table..i used to bay from this store and once before another security garde was following me from far i felt discussed but found so many excuses for that not anymore..i might never shop or enter not only this shopper drug mart but any shopper drug mart anywhere else..they are doumed

Read full review of Shoppers Drug Mart
Hide full review
ComplaintsBoard
C
10:28 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Shoppers Drug Mart incompetent staff/owner

DO NOT buy your prescription at McCowan and Lawrence location.

According to the owner FLORA.. they filled my prescription based on assumption from my last refil. Even IF I told them that I only need 1, the went ahead..ASSUMED if I may say so...and filled my presciption to the max (which is NOT cheap).
Ofcourse every one at this location do not remember speaking to me about my order or the amount I ordered. Which I was already expecting since it's worth almost $2000.00.
So please people go to the one at McCowan and Ellesmere or Brimley and Eglinton instead. It's just 1 major intersection and they are much more nicer and knowledgable. They do NOT ### ume either like Flora the NO GOOD owner from McCowan and Lawrence - Store # 501

Read full review of Shoppers Drug Mart and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
L
L
Lewis1234
Toronto, CA
Feb 08, 2013 1:47 am EST
Verified customer This comment was posted by a verified customer. Learn more

I haven't been to Shopper's for a prescription in many years. They charge high fees and the wait times are long. Most of their pharmacists are good but there are some that really don't have much to offer. I found a small independent pharmacy that I am completely loyal to. they do not charge me any out of pocket fees for dispensing and it is a very well run place. I never have to wait more than two minutes to have my prescriptions filled. The pharmacists on duty are always helpful and knowledgeable. One even went so far as to help me find a specialist - the best I have ever been too. I think the best strategy is to find a good pharmacy that specializes in medicine (not perfume) and stick with them.

ComplaintsBoard
C
4:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Shoppers Drug Mart destroyed photo's

I decided to go to Shoppers for the convience of their Photo Lab being only a short walk from my house. I told the lady behind the counter that my film was true black and white three times and she confirmed she heard me. She said they would be done on Monday. I went back every day until Thursday until I phoned. She the lady who I understand her name to be Heather said to me: I put them through the machine and they wont go through our machine so I have to send them out now however they havent unrolled or anything.. I said no I will just take them else where. She said she would leave them on the counter for me. I got there. I got my envelope off the counter. Got my car. She had lied. The we not and I repeat WERE NOT in the canister they were bunched up in a ball over exposed in an evelope. I called the manger the next day and she had the photo Lab Manager Phone me back whose name is Rob. He accused me of not putting my camera properly and that it was my own fault and he had written on the envelope blank role. He did not do this and I had brought to blacks (The one and only true photo store) and she looked at them and was able to tell me they were run their (Shoppers Drug Mart's) Color Photo machine and that is how they got destroyed. Spent an hour on hold with customer service only to be Disconnected! The battle continues!

Read full review of Shoppers Drug Mart
Update by ccclmap
Dec 21, 2008 4:56 pm EST

http://www.facebook.com/home.php?#/group.php?gid=20705414040

Hide full review
ComplaintsBoard
M
3:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Shoppers Drug Mart told to leave

I was asked to leave the store today and i said what for?They said that they dont have to give a reason.Since my wife and i shop there about 3 times a week i couldnt think of a reason except that they dont like the way i look.I have never done anything in this store except shop.If they have a reason then they should have to give it, what are they afraid of, maybe being wrong?To hide behind i dont need a reason first off means that they can not serve you cause they dont like your race or look!We should start making them give a reason with proof!So that people dont have to walk an extra 5 miles when a drug store doesnt like how you look...

Read full review of Shoppers Drug Mart and 3 comments
Hide full review
3 comments
Add a comment
KimberleyD
KimberleyD
Maple Ridge, CA
Nov 08, 2009 3:35 pm EST

There are some Shoppers stores that hire very nice, informative people. I would give the girl you're talking about a compliment to the head customer service. A lot of people don't think to give a good work for someone that helps, they only see the bad and think every store is that way when it's not! Get her name next time you go to see her!

I'm glad you had a positive experience =)

J
J
Justin
Toronto , CA
May 07, 2009 1:14 am EDT

I don't think I am at the correct place. I don't have a complaint .. But a compliment. I was at the Shoppers Drug Mart in the West Side Mall last Sunday and recieved excellent service. The young lady at cosmetics, sadly I don't remember her name. A very young.. Fairly attractive woman.. Tiny all around very very attractive girl. I went in and I needed to purchase a new cologne. Not only did she help me pick up a great scent but she also helped me pick up a new face wash and cleanser. This young woman knew what I needed and she actually knew what she was talking about. She was very nice.. Quite pleasant to talk to and she had a very beautiful smile. A fine young woman. Sadly I don't remember her name. All I remember is her kind and friendly nature, and her beautiful smile. I spent 300.00 and am quite pleased with the products she reccomended. I will be going back to that shoppers. Preferrably on Sundays when I hope to find this young Woman again. All staff should be like this young lady! I would really like my comment to get to this store .. If I am not at the correct place can you please send it for me of maybe redirect me to a correct place? Thank you. If I can also know the name of this girl, if like to bring her great service to head office.
Thank you.

C
C
ccclmap
Ajax, CA
Dec 21, 2008 4:57 pm EST
Verified customer This comment was posted by a verified customer. Learn more

http://www.facebook.com/home.php?#/group.php?gid=20705414040

ComplaintsBoard
M
2:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Shoppers Drug Mart being asked to leave for no reason

i was asked to leave there today as iwas trying to buy some meds for my wife.I asked why and was told that they dont need a reason.Ispend about 180$ a month there. And i get treeted like this.I have never ever done anything in this store in my life except spend money. They say that they dont have to give a reason well may be they should so that we wouldnt think that it is because of how we look.Ifeel that they should have to give a reason to ask us to leave and if they do give a reason then they should have to back it up.

Read full review of Shoppers Drug Mart and 1 comment
Hide full review
1 comment
Add a comment
K
K
kevin
,
Nov 20, 2008 2:07 pm EST

no reason? for real? No reason what so ever? Do you expect people to believe that for one minute? I am sure there is at least one other side to this story, that might make a little more sense!

ComplaintsBoard
M
6:11 pm EST

Shoppers Drug Mart defective door

Nine years ago, I used Sears to redo my roof. They dropped a large pack of shingles on a small patio on the second floor and cracked the granite. Sears replaced the granite but washed the new granite with acid which leaked into our copper gutters. Our gutters are ruined ONLY around the patio and a professional roofer assessed that the damage has come from the acid which Sears used to wash the installed granite. It takes some time for the acid to eat through the copper. Replacement of the gutters will cost $15, 000. Sears has not even sent anyone to look at the damage and each of my calls to their call centre gets passed to the roofing department who has never called me back. Beware of Sears' guarantee on any of their work. Even though they are a North American wide company, they do NOT act responsibly and are NOT trustworthy.

Read full review of Shoppers Drug Mart and 1 comment
Hide full review
1 comment
Add a comment
K
K
kstephy
, CA
Aug 31, 2017 6:57 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Wait what does a Sears complaint have to do with pharmaprix?

ComplaintsBoard
D
7:02 pm EST

Shoppers Drug Mart pharmacy delivery

My friend, Victor Robinson, was to have his prescription for pain medication (Oxycontin) delivered to his door. He has ankylosing spondylitis, and can't get out much. The delivery person delivered it to the wrong address, and no one is accepting responsibilty for this mistake. They didn't give him his meds, they actually gave them to someone else! We are trying to get the police involved, to little avail. Victor should not have to suffer because of their mistake. We haven't got any other way to resolve this situation.

Read full review of Shoppers Drug Mart
Hide full review
ComplaintsBoard
T
11:43 am EDT

Shoppers Drug Mart store phone [protected] no answer

Thursday, Aug 28 at least 20 attempts to contact store from 11 AM to 2.30 PM letting phone ring 20 or more times with no answer. I hope nothing serious is wrong and that communication will be restored shortly. I need to renew prescriptions.

Read full review of Shoppers Drug Mart and 1 comment
Hide full review
1 comment
Add a comment
L
L
Leonard Ventura
,
Nov 18, 2008 3:11 pm EST

Have been getting prescriptions at the Drug Store at Greenbank Mall 250 Greenbank Road for over 25 years. This drugstore has recently been taken over by Shoppers Drugmart. I submitted 16 prescriptions from the Doctor to cover me until December on 6 sheets on the 16th of June . Copies of the prescriptions were made. Over the next month and a half I received some drugs off the list. In November when I needed a refill I was told I had no refills. Copies were taken to the store to show that I had submitted the prescriptions. The clerk rudely told me I never submitted the prescriptions implying that I was lying when I insisted. If she had been polite and admitted there was an oversite I would have understood and thought nothing of it. Instead I have taken my business elsewhere.

ComplaintsBoard
P
6:10 am EDT

Shoppers Drug Mart empty can

I bought a case of life brand diet cola. When i opened it i found an empty can in the case. The top is on it but i found a small hole in the side of the can. Of course, no pop in it. Didn't need to tell you that, i guess.

Thank you Pam!

Read full review of Shoppers Drug Mart and 1 comment
Hide full review
1 comment
Add a comment
P
P
pee_dee
Washington, US
Oct 14, 2008 11:59 am EDT

MAXIDEX WARNING

I had eye surgery and in the post-op pack was MAXIDEX(dexamethasone) drops by ALCON LABS.

Two days later I was BLIND

Use Google and enter EPOCRATES MAXIDEX REACTION to verify

ComplaintsBoard
B
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Shoppers Drug Mart - unable to return items

I purchased some razor blades at your 1531 Bayview Ave store in Toronto and wanted to return them as they were $ 3 more than Pharma Plus (most of their items are overpriced but it was convenient). I tried to return them but because another person had used their optimum card for the purchase and they werent with me, I was told I couldn't return it without...

Read full review of Shoppers Drug Mart and 117 comments

Shoppers Drug Mart In-depth Review

Product Range and Availability:

Shoppers Drug Mart offers a wide variety of products, ranging from pharmacy items to beauty and personal care products. They have an extensive selection of popular brands, ensuring customers can find their preferred products. The store is well-organized into different categories, making it easy to navigate and find what you need. Both in-store and online, Shoppers Drug Mart maintains a high level of product availability.

Pricing and Discounts:

Shoppers Drug Mart offers competitive pricing compared to its competitors. They frequently run special discounts and promotions, allowing customers to save money on their purchases. Additionally, they have a loyalty program that rewards customers with points for their purchases, which can be redeemed for discounts or free products.

Customer Service:

The staff at Shoppers Drug Mart is known for their knowledge and helpfulness. They are always ready to assist customers with any inquiries or complaints, providing prompt responses. The staff is also well-trained in product selection and recommendations, ensuring customers find the right products for their needs. Whether in-store or online, Shoppers Drug Mart provides excellent customer service.

Online Shopping Experience:

Shoppers Drug Mart's website is designed with user-friendliness in mind. The website is easy to navigate, and the search functionality allows customers to quickly find the products they are looking for. The product descriptions and images are accurate, giving customers a clear understanding of what they are purchasing. The checkout process is seamless, and there are multiple payment options available for convenience.

In-Store Experience:

Shoppers Drug Mart stores are well-laid out and maintained, providing a clean and organized shopping environment. Shopping carts or baskets are readily available for customers' convenience. The waiting times at checkout are generally minimal, ensuring a smooth shopping experience. The store ambiance is pleasant, creating a comfortable atmosphere for customers.

Pharmacy Services:

Shoppers Drug Mart's pharmacy services are reliable and accurate. They efficiently fill prescriptions and ensure the correct medications are provided. In addition to prescription medications, they have a wide range of over-the-counter medications available. The pharmacists are knowledgeable and offer consultation services to address any concerns or questions. Customers can also conveniently refill their prescriptions online.

Beauty and Personal Care:

Shoppers Drug Mart offers a comprehensive range of beauty and personal care products. Customers can find everything from skincare to makeup and haircare products. Testers or samples are available, allowing customers to try products before purchasing. The staff in the beauty department is well-informed and can provide expert advice. They also offer beauty services such as makeup consultations and skincare analysis.

Health and Wellness Services:

Shoppers Drug Mart provides various health clinics and services, including vaccinations and flu shots. They also offer home healthcare products and equipment to support individuals' wellness needs. Additionally, they organize wellness programs and workshops to promote a healthy lifestyle. Shoppers Drug Mart ensures accessibility for individuals with disabilities, making their services inclusive.

Delivery and Shipping:

Shoppers Drug Mart offers multiple delivery options, including in-store pickup and home delivery. The shipping fees are reasonable, and the delivery times are generally prompt. The packaging is of high quality, ensuring the protection of products during transit. They have customer-friendly return and exchange policies for online purchases.

Community Involvement:

Shoppers Drug Mart actively engages in sponsorships and partnerships with local organizations, supporting the community. They are involved in initiatives that promote social causes and charities, making a positive impact. Shoppers Drug Mart participates in community events and fundraisers, further strengthening their ties with the community. They also prioritize environmental sustainability through their contributions.

Overall Customer Satisfaction:

Customers consistently rate Shoppers Drug Mart highly for their overall shopping experience. The feedback is overwhelmingly positive, highlighting the store's excellent customer service, product range, and competitive pricing. Shoppers Drug Mart is often regarded as a top choice compared to its competitors. While they excel in many areas, there are always opportunities for improvement, such as expanding product offerings or enhancing online shopping features.

How to file a complaint about Shoppers Drug Mart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Shoppers Drug Mart. Make it specific and clear, such as "Incorrect Prescription Filled at Shoppers Drug Mart."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service, pharmacy errors, product quality, pricing discrepancies, or store cleanliness. Include relevant information about any transactions, such as the date, time, and location of the Shoppers Drug Mart store. Clearly describe the nature of the issue, including any steps you took to resolve it and the response received from the company, if applicable. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or health concerns.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, prescriptions, correspondence with the company, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Shoppers Drug Mart, whether it be a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Shoppers Drug Mart.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Shoppers Drug Mart customer service

Phone number

+1 (800) 746-7737

Website

www.shoppersdrugmart.ca

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Shoppers Drug Mart?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Shoppers Drug Mart Customer Service. Initial Shoppers Drug Mart complaints should be directed to their team directly. You can find contact details for Shoppers Drug Mart above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Shoppers Drug Mart. Discuss the issues you have had with Shoppers Drug Mart and work with their customer service team to find a resolution.