Menu
CB Drug Store Shoppers Drug Mart 2345 Yonge St, Toronto, ON, M4P 1E4, CA
Shoppers Drug Mart company logo
Shoppers Drug Mart
reviews & complaints
Shoppers Drug Mart company logo

Shoppers Drug Mart

2345 Yonge St, Toronto, ON, M4P 1E4, CA
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
12:00 pm - 12:00 pm
Tue
12:00 pm - 12:00 pm
Wed
12:00 pm - 12:00 pm
Thu
12:00 pm - 12:00 pm
Fri
12:00 pm - 12:00 pm
Sat
12:00 pm - 12:00 pm
Sun
12:00 pm - 12:00 pm
ComplaintsBoard
I
6:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shoppers Drug Mart - shoddy service

Re: the shoppers drug mart pharmacy at 2345 yonge street, toronto on.

I dropped off a prescription before 10am this morning and at 6:30pm it still was not ready. Moreover, 3 staff chatted away for several minutes, ignoring customers waiting at the pick-up counter.

This is not the first time my husband and I have experienced extremely poor service and lack of courtesy at this location. While the lackadaisical customer service is especially pronounced at the pharmacy, even the general staff members here are difficult to find, the check-outs are always undermanned and the staff lacks knowledge of products and services.

Considering we pay a higher dispensing fee at shoppers drug mart than at others, we cannot adequately express the depth of our disappointment and reluctance to continue as shoppers drug mart customers for any purchases whatsoever.

A cursory apology is not sufficient.

Read full review of Shoppers Drug Mart and 1 comment
Hide full review
1 comment
Add a comment
P
P
Pierre A.
Hamilton, CA
Dec 14, 2011 5:52 pm EST

Re: Mohawk and Upper Ottawa, Hamilton, Ont.

I was in there on 12/13/11 at around 7pm. I wanted to buy a perfume gift box but I had other items to buy in the store. I set the gift box on the cosmetics counter and said I'll be back. When I returned she had a long line at the cosmetics counter so I tried to bring it to the front cash and she said I couldn't do that. Pressed for time I left it there. When I got to the front I was being checked out by a supervisor, when I asked her about bringing the gift box to the front she said she would refuse me service. I then said that I would not be back and she said that's fine, goodbye. Both ladies were a bit rude with me. My question in all of this is "Where was the customer service?" I stayed polite and expressed my disappointment with the store. It's to bad when there are so many stores competing for business.
I suppose they don't need my business that bad.

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.