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Shoppers Drug Mart
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1.2 1537 Reviews

Shoppers Drug Mart Complaints Summary

88 Resolved
1447 Unresolved
Our verdict: If considering services from Shoppers Drug Mart with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Shoppers Drug Mart reviews & complaints 1537

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F
5:47 pm EDT

Shoppers Drug Mart maxell headphones

The headphones I bought do not work and they will not return them there was a assistant manager named kit (female) whom was extreamly rude and seemed to be judging my product based and return on my skin colour because I wasn't wearing cleaner clothes I just got off work? I was subjected to rude comments and racist outlashings stating "you don't belong in my store"
I say don't ever buy anything from this store the staff are very very rude and have no interest in helping a worthy customer.

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4:58 pm EDT
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Shoppers Drug Mart customer service rep

Hello,

First off I would like to say I never send complaints for poor service but I felt that I needed to pass along this feedback so you are aware. When I was in the Shoppers Drug Mart on West Broadway and Bayswater in Vancouver, I was looking at a perfume that was in a box. I started to open the cardboard to smell the perfume as most do to smell scents. The customer servuce rep, Jay, very rudedly came up to me (without saying hello or asking if I needed help) told me I am was aloud to open it; which I understand. After asking if they had a tester that I could smell he told me no and that he would bring it up to the front for me to purchase. I understand that you don't want people opening the packaging but truly felt this situation was handled extremely poorly, considering I did not ruin the packaging and it was still in sellable form.

Never once in my life have I been forced to purchase an item without asking if I wanted to. I have now worked in customer service and retail for over 8 years and would never think to treat a long-time paying customer of years the way Jay spoke to me and forced me to purchase the perfume.

This was the first time I have ever had a poor experience at Shoppers, and usually always have pleasant experiences and find all your customer service reps to be helpful.

For reference, my certificate # is : [protected]-3698252.

Thank you,

Lindsay Nidoski

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1:23 pm EDT
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Shoppers Drug Mart employee

I'm never one to submit a complaint on a store considering I work in customer service but as I was shopping two employees were talking about their lives, totally okay until one of the employees in a black cardigan and with braids talked about her hospital experience and how people on drugs were in front of her and being taken care of first, which she couldn't understand because as she continues to explain she is more important than a drug addict.. This really bothered me because I am a two year recovering drug addict and I believe every life is important. I raise awareness about it, and things like that. I just was hurt by the comment. People addicted to drugs deserve help just as much as she does. I didn't say anything but Defintley left the store shaken up.This happened at the Second line shoppers located next to no frills. Thank you so much for even reading this.

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Update by Shlosp
Sep 19, 2018 1:27 pm EDT

This happened Wednesday September 19th around 2:00 PM.

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10:50 am EDT

Shoppers Drug Mart cashier services

I was at shoppers last night. I had found a curl wand on sale regular price $60, on clearance for $20 because the box was damaged (I'm assuming) anyway... I have to buy everything I once owned due to a house fire, so finding an amazing deal, is what I need. Anyway... I got to the cashier and asked, "can this be returned if it doesn't work?" She looked at the price then in a rude tone said "no" I asked "do you have a plug I'm able to try it in" she looked to her feet, back and fourth, then looked at me and said "no, I do t see one" at this point I'm feeling annoyed because she's just being rude. I pay for my items, out comes the receipt, she circles the item and writes "final" On my receipt it clearly states "retain receipt for return within 30 days" now I'm even more upset. I live next door, I'm there often and my plan was to plug it in at home and go right back if it didn't heat up (it does work, no issues with the product) but this cashier is power tripping and I have no idea why. Now I walk away because I know I can fight this and I'm not going to stress over someone who's clearly beinging their bad day to customers at work. I'm walking out the door and the alarms go off. So now she hasn't done her job properly. I go back have her swipe the two items she failed to do in the first place and she rolls her eyes at me. No thank you from her, no Smile no anything at all. If she's not willing to be a pleasent person, do her job properly and give correct information on store policy then why is she working there? I don't feel this is how customers should be treated. I also don't feel a person who can't apply themselves to their job, should be working in that environment. This isn't the first time this same woman as given me attitude, she always acts annoyed with customers, never asks for my PC Card. I feel something should be done. At this point you should just put self checkout in there so no one has to deal with a grouchy woman who has no respect for customers.

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10:55 am EDT
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Shoppers Drug Mart manager at the vernon shoppers drug mart

Your manager assaulted me on Saturday between 11 am 12pm and he followed me out of the store and continued to be assaultive until I had to run away yelling for help. It bordered on assault but not quite there to lay charges. I will be waiting for a call from the regional manager or better yet head of HR. I want to talk with a live person and tell you the abuse I endured at the hands of your manager in VERNON

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3:09 pm EDT

Shoppers Drug Mart pharmacy

I went in today (Sept. 16/18) to fill a prescription for my family member. There was only 1 pharmacist on duty approximately 1:00 pm. I expressed to the assistant that it was important for me to get the prescription(pain medication) a.s.a.p. because my family member could not be along for too long (esp after surgery). The other person with my family member had to get to work. The pharmacist spent at least 7 to 10 minutes explaining insurance to a adult, who didn't know whether she was under her family's insurance. The assistant could have explained such a simple matter to her. The pharmacist then took the adult student into a consultation room and chatted and giggled about a consultation i guess. In most pharmacies the pharmacist usually schedules an appt for consultations. There ended up to be more people waiting.
In Manitoba, Shoppers pharmacists were more professional than this.I explained to the assistant that consultations were done by appointment. The assistant's reply was we do things differently here.

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Omeomya
, CA
Sep 16, 2018 3:53 pm EDT

So essentially, you are complaining because the pharmacist was doing their job and taking care of customers, but you wanted them to get a rush job since you were in a hurry? The adult who was confused about insurance? You may think it was simple from where you were standing, but you don't know. And the pharmacist was doing their job by explaining and understanding. That isn't the role of the assistant. The "giggling" was probably a nervous kid who was there for plan b, and the pharmacist was doing their best to put them at ease. You don't have to make an appointment for consultation. Never have.

As for "only one" pharmacist on duty. That's usually the way it is. Especially on a Sunday at 1 pm. It isn't their fault that you are in a rush.

ComplaintsBoard
C
12:24 pm EDT

Shoppers Drug Mart can never get my points

The rollout of your PC/Optimum points merger has been an utter disaster at the stores I frequent. When you announced this merger earlier this year I thought great because the points are inside my PC Mastercard and I don't have to carry around an optimum card anymore and a cashier helped me put the optimum card on my credit card to accomplish just that. However, the staff in your stores particularly the ones owned by Michel Lang at Bishop Power and Champlain and Cyrille Lugassy at Verdun Ave and Lasalle have no idea how to scan the credit card for points and no one in the stores understands what to key in in the system. A company that cared about user experience which yours obviously doesn't would have updated their system to accomodate this change and make it easy for their staff. I have missed out on points several times including 20x Saturday days which you email me about and makes this all the more galling. I am a long-term loyal customer and am seriously turned off by this organizational incompetence.

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OptimumFool
, CA
Mar 14, 2019 1:14 pm EDT
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I agree, I am having the same issue, I do not get points using my PC financial master card at any of the PC family stores, so frustrating

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C
9:49 am EDT

Shoppers Drug Mart terrible management at 579 lakeshore road east in mississauga, ontario

Hi! I am regular customer at 579 lakeshore rd east in mississauga, Ontario and I was very shocked that front store manager named Cheryl was verbally rude in assistant manager saying she was useless. This verbal abuse should not be tolerated. The front store manager was very unprofessionally to publicly shame and embarassed her assistant manager named Jennifer in front of all other customers. The front store manager should not be allowed to harass her employee with such vulgar language. It is truly unacceptable. It was disappointing for me and others to witness this while I was waiting in line for my prescription at the Pharmacy to see the owner of the Pharmacy named Clement laughed at the incident. I am sorry but this should not be tolerated and such abuse should not be allowed. By allowing such abuse to happen, it is acknowledging that management has the right to harass employees and talk in disrespect tone in front of customers. This should not be allowed to continue to break code of conduct of proper business practice of running a store and treating employees with respect. I am not surprised by the huge turn around of so many staff members no longer working there. It is truly sad to see how management treats their employees with utmost disrespect and undervalue them as employees. The front store manager should be removed immediately from duties of running the store. She needs to be more properly trained in being a better manager, especially training of proper etiquette of treating employees with respect and needs to seek anger management to handle further outbursts to her staff members.

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9:28 pm EDT
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Shoppers Drug Mart pharmacy

I phoned in prescription. Obviously Shoppers changed my prescription to a different brand and it was denied at WSIB because of this. When I went to pick it up on Friday night I was told that WSIB denied it because it was never approved or I had not sent in the approval. The attendant told me to call them on Monday. Monday for pain medication that I have been on for 10 years. When Shoppers put the prescription in they should have called and asked why it was denied or realized they changed the brand. Then to blame it on me / and or WSIB. Thank god I had been hospitalized previous and had some left over because the hospital supplied my medications. The attendant told me to call WSIB on Monday and get it straightened out. I did and found out it was Shoppers at fault not me. Phoned Shoppers and told them and they said they would have it ready. I go to pick it up and they only had 100 and would owe me 650 and would call as soon as they came in on Monday or Tuesday. NO CALL!
I phoned Wednesday night and was put on hold for over 10 minutes and they came back and said, oh yes they did come in but we will have not filled the prescription yet, No call and not ready! This is just unacceptable since they have messed this prescription up for over a week or week and a half. To costing me money and having to drive back and fourth 5 times to the store and never once did they offer to deliver it or apologize for the screw up BY THEM. I will be looking for another drug store as soon as possible and have heard this from several other people in Belleville. It is the store on Sidney Street in Belleville. I just cannot the nerve of the staff to blame it on me and not take any responsibility for their own mistake and lack of customer service or respect of someones health.

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Update by Cheryl Clement
Sep 12, 2018 9:31 pm EDT

I have stated everything that Shoppers Drug Mart has put me through for over a week and blaming me for the lack of knowledge, workmanship, and customer service.

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6:37 pm EDT
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Shoppers Drug Mart usb cable

2494 Danforth ave Toronto Shoppers Drug
I bought the USB cable at Richmond Hill shoppers yesterday and wanted to return it the day after coz I found a better price online it was 23 dollars at shopper and 12 dollar online so I decided to return it after one day at danforth shoppers they dont want to accept it and want me to go back to Richmond and return it as per supervisor lady in black dress.
This is really inconvenient it's a franchise I never had any problem in Walmart best buy etc.
I really wanted to complain about them not helping customers and wasting my valuable time.
I had my receipt and product in new condition.

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8:28 pm EDT
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Shoppers Drug Mart breast pump

We brought the PC Brest pump from shoppers drug mart I open it and used then we find out it's not working properly I used it only a day next day it was not working at all it's not perfect item for me. Then we wants to return it when we try to do that they said they can't return it because we opened it, this is very unsatisfactory reason how we know it's not working properly if we not opened it or used it they said we have to call the customer service we did that they we were closed now so I will try agin this is stupid thing it's hard for me with newborn baby and the other stores are not doing this type of things we wants to return it and refund back please thanks and I think so we are not going to buy buy anything from shoppers in future

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10:37 am EDT
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Shoppers Drug Mart manager

Good morning,
I was shopping in Shoppers Drug Mart in North Sydney around 9am. While near the back of the store I could hear the manager, I think her name is Melissa, berating and belittling the blonde girl with the glasses that works the Post Office.
I didn't hear any response from her, but it was quit disturbing. I haven't heard that kind of language and abuse of authority in my many years of work.
Shortly after, the girl left the store obviously and visibly shaken. It was a site to witness and should never happen this day in age, never mind within earshot of customers.
I am appalled that Shoppers Drug Mart employs these types of Managers, and I will not be quiet about this as the public has a right to know how they treat their employees.
I may consider changing stores or entities and take my business wlsewhere.
But I'll take 24 hours to calm down and rethink this incident.
I'm sorry to email you in this capacity, but I too was visibly shaken.
Regards
Sheldon

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9:03 pm EDT

Shoppers Drug Mart poor customer service

I am on prescription pain medication that is only filled once per month. I was scheduled to pick up my prescription today. I was coming back from out of town when I got a flat tire. By the time I got it changed and on my way back home it was coming up on closing time for the Shoppers Druv Mart Store in Edson Alberta. I was worried I might not make it on time and called to ask if there was some way to accommodate. I told them it would be within 2 minutes if closing time if I was even late. The prescription is covered by insurance and didn't need to be paid for so I asked if they could scan it out and have it ready for me. They said they would but they would not wait past 7pm. I arrive to the store one minute before closing and I was running to the door when the girl came and locked it. She saw me. And continued to lock the door and walk away despite the fact it was not yet 7:00pm. I tried calling but it said the store was now closed. Two minutes later another staff member came out the door and I asked if she could help. She took me inside where the pharmacy assistant I spoke to on the phone very rudely said they had locked up. Not an apology or anything. Just a very rude attitude. She said I know you called but we can't help you, despite telling me on the phone she would scan it out and have it ready for me. I explained I really needed my medication as I rely on it for mobility issues due to pain and I am a single mom with two small kids. She just said well you'll have to pick it up tomorrow. If she wohld have scanned it out like she said she would they could have easily handed me the prescription and I wouldn't have to suffer all night in horrible pain and be unable to sleep or get around. Instead she chose to have an ignorant attitude while the other staff members stood there in disbelief. I have used this store for many years and have never had such poor customer service ever. Since the previous pharmacy owner left it has been nothing but problems. They will tell you your prescription can be picked up at a certain time but when you get there you're left waiting for fourty minutes because they don't have it done. They are frequently out of my one medication and I'm left waiting for it with a promise they will call when it gets in. A week later I get frustrated and call and they say it's been there for days waiting for me. I get medication I have to inject and have always had my syringes given to me with my prescription but not anymore. They constantly forget and then I have to wait for them as well. My triplicate prescription renewal was given to me by my doctor one day early (I fill every 30 days). It was logged and filled. When I asked to have my prescription filled again 30 days later I was told the pharmacist put a note on my file to not fill it till 31 days despite my prescription saying otherwise. And then the incident today. I am not impressed at all and am actually considering switching pharmacies due to the poor customer service. This store really needs to get it together and learn what customer service is about. There is no need for me to be suffering in pain all night for something that could have been avoided if 1. The door had not been locked before 7:00 2. The pharmacy staff had kept their word 3. There was any compassion or customer service skills whatsoever. A great store is really going downhill fast and word is spreading in the community. I know others who have switched pharmacies already because of it.

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2:05 pm EDT

Shoppers Drug Mart employee performance

To whom this may concern,

As a worker at this facility, myself as well as many of my other fellow coworkers have noticed that the work ethic and general demeanour of supervisor Lisa Fuller is unacceptable. She has been cruel to many staff memebers emotionally, negatively and openly complains about the work ethic of others, and truly does not put the work in that is expected of a supervisor. Ms.Fuller has caused multiple of the mentally ill workers to spiral into panic attacks due to being rude, putting them into overly stressful situations, over-loading them with jobs that were assigned to her to complete, and refusing to give proper breaks to workers.

Many are uncomfortable to work along side her as they know she will not do most of the work assigned to her. There is one report (that was never formally written up by any manager) of her giving a worker only ONE fifteen minute break within an eight-hour shift simply because she "forgot". That is unacceptable. It would be preferred if her work was reviewed by higher powers in the company to assess her work ethic. As well, other employees should be questioned about what they've witnessed Ms.Fuller doing during shifts and/or what they've experienced while working with her.

Some employees have stepped up and reached out to managers but nothing has been done. Her lack of work and mean demeanour need to stop. Many workers have thought about leaving their positions strictly because they are so uncomfortable around Ms.Fuller.

Thank you kindly for reviewing this complaint.

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10:04 pm EDT

Shoppers Drug Mart pharmacist

I was in line at the Pharmaprix in Beaconsfield on Saint Charles and highway 20, waiting to get my prescription from the pharmacist. Besides being rude to the other people in line, the Pharmacist, Roula, was extremely rude to the employee working with her. I am obviously unaware of the details or circumstances that influenced the Pharmacist to act in such a way, but I know it was wrong. Someone as aggravated as she was should definitely not be working in the customer service industry. Or she should at least learn how to contain her frustration, because people like her make customers like me to transfer pharmacies. Behaviour like hers is unacceptable. This occurred tonight, the evening of Saturday September 8th, 2018. Thank you for taking the time to read this.

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2:58 pm EDT
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Shoppers Drug Mart discrimination of product return

Confronted by bias staff member [employee is a supervisor to that regard], to no resolve. There was an attempt to ban me from the store for making a return. I purchased a Life Brand vitamin product & was not satisfied with the quality, so i discarded it. Called customer service for a refund & was instructed to go back to store with receipt. I went to store, explained the circumstances & received my money back. On my way out the supervisor then made comments i was a troublemaker, told to leave store & not allowed back. Threats to call police followed, so i left without incident. A call to managment/ownership did not prompt further investigation besides a meaningless discussion. If i had this on video the person would be terminated. This is to the extreme level of unethical behaviour!

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9:23 am EDT
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Shoppers Drug Mart I ordered medication for refill (duloxetine hcl 30 mg) store #1314

So when I ordered for refill they said that the medication was out of order and for me to call any other shoppers drug mart to see if they have the medication. So later I called and told them a shoppers drug mart had the medication then they said they would contact me after they got the medication. And I am disabled so my stress is high. They did not fulfil their responsibilities and so they didn't call me. So I myself had to call them, then they told me that they didn't know anything about this so I stressed out and disconnected the call. A few seconds after they called back and said they have the medication and to come and pick it up. Therefore they did not give me proper customer service. At the moment I was very stressed.

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1:49 pm EDT

Shoppers Drug Mart cosmetics - thelma

She is so rude made me feel like she didnt want me to look or find anything I was needing. She should be kept in the back. I asked because im traveling if the 3 piece make up remover, micler water, clenser. Value packs they had on at the moment or if they had the spacific brand I had bought more than once already. But she looked at me and said "no we have nothing like that." And grabbed the first one closest to her not even the brand I was requesting then says this is all we have. I walked past her and reached for a different one she cut me off and grabbed the one below theone I wanted to look at and read because I have skin sensitivities and instead I have to go no not that one but the other and have to point at it theb say nope over over and up. To get it and I still dont get to look at it in my hand. While sheistrying to tell me its not sensitive when it is. She just wants me to take the one closest and get out. But I have very sensitive skin and cant just buy anything. Or the time to explain why to sombody I need something im also an adult should be able to pick and choose myself without feeling like I shouldnt touch or read the label first. If she hates people she shouldnt be in customer service. Im also a privet person and ill never shop there again and I spend lots in cosmetics. This shop I spent 157.00$ on 4 items im going to return at a different shoppers so I can comfortably buy the right items im sure I want and not just to get out and away from an employee. What a horrible experience im going to tell all my friends and contacts on facebook and beauty blogs im part of.

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9:15 pm EDT
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Shoppers Drug Mart $10 bonus card expired

I received a $10 bonus card because I had purchased over $50 and it was dated to expire on August 16. I was not aware that a card that I qualified for had an expiry date and I was not told about this by the cashier. I purchase very many items at Shoppers including our prescriptions. My issue is that why would a bonus card expire. Why can't it be used immediately towards the same purchase. It is so easy to forget about this card in my wallet and i have fibromyalgia which really affects my short term memory so I totally forgot to use it and i did go into Shoppers a few times before this date. Would it be possible to get a replacement card so that I can use it. I would really appreciate it. Thanks.
Bonus card PLU 3687
Monique Sauve Roy
5514 Poplar Avenue
Long Sault ON
K0C 1P0

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12:50 pm EDT

Shoppers Drug Mart customer service late at night

I have all the names and info and made attempt to speak with nasty manager and no attempt to contact since. I was there for toilet paper late at night. Attempted to buy a product and use a coupon that was expired. Silly me. And decided I didnt want the product at normal price he continued to charge me and i left the store without the product. I went back and they yelled and caused issues!
Melissa hart
[protected]
Melissa.[protected]@gmail.com

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Shoppers Drug Mart In-depth Review

Product Range and Availability:

Shoppers Drug Mart offers a wide variety of products, ranging from pharmacy items to beauty and personal care products. They have an extensive selection of popular brands, ensuring customers can find their preferred products. The store is well-organized into different categories, making it easy to navigate and find what you need. Both in-store and online, Shoppers Drug Mart maintains a high level of product availability.

Pricing and Discounts:

Shoppers Drug Mart offers competitive pricing compared to its competitors. They frequently run special discounts and promotions, allowing customers to save money on their purchases. Additionally, they have a loyalty program that rewards customers with points for their purchases, which can be redeemed for discounts or free products.

Customer Service:

The staff at Shoppers Drug Mart is known for their knowledge and helpfulness. They are always ready to assist customers with any inquiries or complaints, providing prompt responses. The staff is also well-trained in product selection and recommendations, ensuring customers find the right products for their needs. Whether in-store or online, Shoppers Drug Mart provides excellent customer service.

Online Shopping Experience:

Shoppers Drug Mart's website is designed with user-friendliness in mind. The website is easy to navigate, and the search functionality allows customers to quickly find the products they are looking for. The product descriptions and images are accurate, giving customers a clear understanding of what they are purchasing. The checkout process is seamless, and there are multiple payment options available for convenience.

In-Store Experience:

Shoppers Drug Mart stores are well-laid out and maintained, providing a clean and organized shopping environment. Shopping carts or baskets are readily available for customers' convenience. The waiting times at checkout are generally minimal, ensuring a smooth shopping experience. The store ambiance is pleasant, creating a comfortable atmosphere for customers.

Pharmacy Services:

Shoppers Drug Mart's pharmacy services are reliable and accurate. They efficiently fill prescriptions and ensure the correct medications are provided. In addition to prescription medications, they have a wide range of over-the-counter medications available. The pharmacists are knowledgeable and offer consultation services to address any concerns or questions. Customers can also conveniently refill their prescriptions online.

Beauty and Personal Care:

Shoppers Drug Mart offers a comprehensive range of beauty and personal care products. Customers can find everything from skincare to makeup and haircare products. Testers or samples are available, allowing customers to try products before purchasing. The staff in the beauty department is well-informed and can provide expert advice. They also offer beauty services such as makeup consultations and skincare analysis.

Health and Wellness Services:

Shoppers Drug Mart provides various health clinics and services, including vaccinations and flu shots. They also offer home healthcare products and equipment to support individuals' wellness needs. Additionally, they organize wellness programs and workshops to promote a healthy lifestyle. Shoppers Drug Mart ensures accessibility for individuals with disabilities, making their services inclusive.

Delivery and Shipping:

Shoppers Drug Mart offers multiple delivery options, including in-store pickup and home delivery. The shipping fees are reasonable, and the delivery times are generally prompt. The packaging is of high quality, ensuring the protection of products during transit. They have customer-friendly return and exchange policies for online purchases.

Community Involvement:

Shoppers Drug Mart actively engages in sponsorships and partnerships with local organizations, supporting the community. They are involved in initiatives that promote social causes and charities, making a positive impact. Shoppers Drug Mart participates in community events and fundraisers, further strengthening their ties with the community. They also prioritize environmental sustainability through their contributions.

Overall Customer Satisfaction:

Customers consistently rate Shoppers Drug Mart highly for their overall shopping experience. The feedback is overwhelmingly positive, highlighting the store's excellent customer service, product range, and competitive pricing. Shoppers Drug Mart is often regarded as a top choice compared to its competitors. While they excel in many areas, there are always opportunities for improvement, such as expanding product offerings or enhancing online shopping features.

How to file a complaint about Shoppers Drug Mart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Shoppers Drug Mart. Make it specific and clear, such as "Incorrect Prescription Filled at Shoppers Drug Mart."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service, pharmacy errors, product quality, pricing discrepancies, or store cleanliness. Include relevant information about any transactions, such as the date, time, and location of the Shoppers Drug Mart store. Clearly describe the nature of the issue, including any steps you took to resolve it and the response received from the company, if applicable. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or health concerns.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, prescriptions, correspondence with the company, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Shoppers Drug Mart, whether it be a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Shoppers Drug Mart.

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Contact Shoppers Drug Mart customer service

Phone number

+1 (800) 746-7737

Website

www.shoppersdrugmart.ca

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Use this comments board to leave complaints and reviews about Shoppers Drug Mart. Discuss the issues you have had with Shoppers Drug Mart and work with their customer service team to find a resolution.