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Shoppers Drug Mart
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1.2 1537 Reviews

Shoppers Drug Mart Complaints Summary

88 Resolved
1447 Unresolved
Our verdict: If considering services from Shoppers Drug Mart with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Shoppers Drug Mart reviews & complaints 1537

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4:59 pm EDT
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Shoppers Drug Mart harassment

I had this incident which took place at this store on May 31, 2013 and I still have not heard make from this company even after make three attempts, once by call and twice by emailing and today is June 25, 2013. I am done waiting

Subject: RE: Ask Shoppers - Store/Service Comments
Date: Mon, 10 Jun 2013 10:39:56 -0400
From: [protected]@shoppersdrugmart.ca
T0 GBBC
Hello
Thank you for writing us again. Please be assured that we are taking your concern seriously. It has been escalated to our Consumer Affairs department, which is our highest level of escalation, and they are conducting a very thorough investigation. These investigations do take some time, however, and can take weeks to complete. We appreciate your patience while we look into this and will contact you again once it is complete.
Regards,
Mark
Shoppers Drug Mart Customer Service
From: GBBC
Sent: Sunday, June 9, 2013 05:59 PM
To: Customer Servicenoreply;customerservice
Subject: RE: Ask Shoppers - Store/Service Comments
Mike,
I have waited patiently for this issue to be responded to me in person but it has been 10 days since the issue and I have not heard back from Shopper's except for this email that there will be an investigation.
I do not believe that it takes 10 days to respond to a customer's concern in person. Usually companies contact their customers within 48 business hours in person. This gravely reflects Shopper's Drug Mart's reputation as much as their staffs and management and I am deeply disappointed by this.
I will be waiting for a reply within the next 24 hours and in the case that I do not receive a reply, I will not hesitate to take this issue further up.
Subject: RE: Ask Shoppers - Store/Service Comments
Date: Tue, 4 Jun 2013 16:24:25 -0400
From: [protected]@shoppersdrugmart.ca
To:GBBC
Hello
Thank you very much for your recent e-mail regarding your disappointment with the manner in which you were treated at the Shoppers Drug Mart located at the Cedar Hills. As you are now aware, we do ask that our customers speak to a Cosmetician if they would like to try a tester. That being said, we do apologize if the way this situation was handled was not satisfactory and for any inconvenience that this may have caused.
All staff in our stores have been thoroughly trained to handle issues regarding Loss Prevention. However, we are always extremely concerned that these personnel execute their duties in a discreet and tactful manner with every consideration for our stores customers. It distresses us when any of these staff do not adhere to the high standards and procedures set by our company. We have cautioned all of our staff and store investigation personnel to always act in a professional and discreet manner.
We certainly appreciate your frustration and perhaps embarrassment as a result of your experience. We have escalated your concern to our Consumer Affairs department, who will be conducting a thorough investigation into this incident. We appreciate your patience while we look into this issue and will contact you again once we have had the opportunity to do so.
Thank you again for bringing this matter to our attention and allowing us to improve our services to our customers. Please do not hesitate to contact the Customer Call Centre at 1-800-SHOPPERS should you have any further questions or comments.
Regards,
Mark
Shoppers Drug Mart Customer Service
From: Shoppers Drug Mart
Sent: Tuesday, June 4, 2013 12:48 AM
To: customerserviceGBBC
Subject: Ask Shoppers - Store/Service Comments
http://fd3.formdesk.com/label/formdesk/images/form_details.jpg> Title
Name contact_us
Action Submitted form
Id [protected]
Status Completed
Created 06/04/2013 00:48:00
Open form | Open/edit entry
Your inquiry is regarding: Store/Service Comments
Name:GBBC
Store location: Canada
Your Comments
I went to Shoppers Drug Mart store number 2231 in Cedar Hills in Surrey BC on May 31, 2013. I had purchased a grape colour Clinique brand lip balm from Macy's but it was not staining therefore I couldn't wear it for long hours. When I went to the store, I looked at the Covergirl brand to see if I could find the same colour. I could not find the right colour so I took out the grape balm from my handbag and tested their testers with my balm side to side on my anterior hand. It did not match after I tried few different colours. Then I started to look for other brands later realizing that the pink balm I had could be a different brand from Covergirl, hence I opened my handbag to take that colour to check the brand. It was the Revlon brand. I looked for the Revlon section to match the colour again by holding my balm with the one in store as they had no testers. I saw 2 staff at different places so I smiled and walked to the clearance section. I was quite surprised to see any staff in that store because most of the time either there was no staff to help or if you find a staff, they don't even help you find things.
I always check for items on reduced prices. I have bought many cosmetics from Shoppers at many locations including this one and lots of times when I have bought things like Pur Mineral Compact Powder, Gosh Eyeliner, Essence Eyeliner, etc if I was not happy with the product I was able to return it within 30 days as per their policy. If I went to the store and if the didn't have the testers, the staff would open new packs and put tester sticker on it so I could try it. It is way easier to try it before buying them than to bring back items afterwards. If I had opened any cosmetics to try, I normally would buy it if I am happy with it and if it is in good condition. In the clearance section, I saw a Covergirl mascara which was for different eye colours. All mascaras are good for 3 months. I found a pack. I opened it to test it on the anterior palm but it was dry. After trying it a few times, I was able to get a slight smear on the hand. I left it at the clearance section as it was dry without putting it in the package.
Then I saw a silver chain with zodiac pendant with different coloured crystal beads on the chain. I liked it and was interested to buy it. Each chain was in individual boxes and the boxes were open with lids fitted to the back of the box. I went through approximately 20 boxes to find October, then I tried to take the lid from the back to check the price. When I took it out, there was no price mark on it. I walked to the cashier at the front to the cosmetic section but there was no cashier. I looked at the other cashiers on the other side of the store and there was a lineup. I was getting late so I started to look for a scanner in all of the aisles. I found the scanner and scanned the box, it was for $3. I noticed that aguy in plain clothes was staring at me and I also noted the same to employees nears me. I smiled at the guy and walked away. I looked for a mirror to try the chain so I went to the cosmetic counter which had a small mirror where I removed the chain from the box and put it around my neck. After trying it, I had second thoughts about it so I put it back in the box and took it back to the clearance section at the back of the store. I then approached one of the staff by showing her the 2 lip balms I had from my handbag to see if she could find me the same colour but she said after looking at it that she didn't have anything. I was getting late so I left all items I had in my hand at the clearance section, I quickly checked the food section and walked out of the store.
I had walked 3/4 way outside of the store near my car when I was approached by the same guy in plain clothes who had been staring at me. ( I was in the store for about 20 minutes) He approached me saying that he had being following me in the store with 2 other staff and saw me putting things in my bag. He told me that I need to come to the store and that he needed to check my bag. I smiled at him and said "sure", as I had nothing to hide. I told him that I had not taken anything from the store and had no problems with him going through my bag. I had nothing to hide. I also told him that if he would not find anything, I will call the head office and take this matter to BBB. He took me to the entrance of the store and in front of all the staff and customers started to empty my handbag. I said to him again I didn't have anything, he yelled at me asking me where was the chain I had and the mascara from the pack he was holding. Another staff came to me saying that she saw me putting the mascara and chain in my handbag . This is the same staff I had asked for assistance. She was holding the two lip balms which I had in my hand that I had left at the clearance section. I took both of them at the back to the clearance section and showed them the mascara. The guy was still emptying my bag( now at the clearance section) and still everyone watching. They found half a dozen lipsticks, lipglosses and loose powders in my bag from Elizabeth Arden, Clinique, physician mineral and cover girl which were all used by me. They do not even sell half of these items. He kept on taking out the cosmetics from my handbag and giving it to the staff telling the female staff, "Here, this is new!" and she left to check it and then came back telling him it is used. In the mean time, I kept saying that I had not stolen anything and all the things in my bag was mine and used. I said to them that I work as a nurse and I buy products like Ester Lauders, Clinique and Elizabeth Arden. The female staff said to me " You work as a nurse and you shoplift" and that she has seen me in the store shopping. Then he took out the pack of loose powder and told her "This is new too!" and she left again and came back later saying that it was used and in the mean time I kept saying that it was all mine. A customer who was watching this told me that make sure I sue them for defamation. I said to her that I will. I was every calm and cooperative till then. The guy stopped searching my handbag after that customer spoke for me right away and started to question me as to why I had opened the mascara pack. He just had gone through the first compartment of my handbag. He left the other 3 compartments without searching it. By this time I was so upset with him as he had stopped his search of the handbag as he knew that there was nothing in it but would not admit that he made an error by wrongfully accusing me of stealing.
By that time I had enough, I was screaming, cursing and asking for the manager. The guy now had moved from stealing to why I opened the mascara. He said that I had damaged the goods and either I pay for it or he will call the cops. I yelled at him that I wanted to speak with the manager. After going back and forth for about ten minutes, finally another person whom I had seen early following me came only after listening to all the commotion and said that she was the assistant manager and agreed with the guy. I asked for the manager and she told me that she was in -charge as no manager was in the store. I asked for the head office number. She told me that I can pay and then call 1800shoppers. I still refused to pay telling her that it was not even working. She said that I should have asked for help with the chain and the mascara. I told her that I would have bought the same mascara after opening it if it was working and that I needed no help with the chain and I had not stolen it. She asked me why I had opened the chain then. I said to her that it was already open, I took it out of the box, put it over my neck and the put it back in the box. She did not even go to find that box. She still kept repeating the same thing. I was already upset and we were screaming back and forth. She then turned and said to me that I should stop acting like a chimpanzee. I said to her, “what?” She said to me, “Yeah that's right". I just shook my head. I was not going to bother with her anymore.
I looked for Shoppers head office number on my cell and called . I spoke with a man on the other side. I explained to him what happened. He said to me that he will call the store to verify, I waited on my cell while the assistant manager explained to him that I had open a packet of mascara and a chain box. She said to him that it was same as stealing and either I pay it or she will call the cops. When the person on phone came back, he told me that I needed to pay for it as it was same as stealing so I asked for a manager in the head office. He said that no one was available and he will get someone to call me on Monday. In the mean time I needed to pay. When I asked for an escalation number, the name of the assistant manager, store managers name, store number and store contact number, then only the guy on phone took my name, number and gave me an escalation number. I even asked for the security guy's name as none of them were wearing name tags except for the assistant manager Loraine, he refused to give me his name. The guy on the phone informed me that the store managers name is Carol. I paid for the mascara and the assistant manager turned and asked me if it was worth stealing for that $5.92 worth of mascara. I said to her that I did not steal it. I said that I did not take it out of the store without paying. She still said to me I stole it by opening it. I said yes I opened it and applied it to see if it was working before taking it to save me a hassle of returning it later as all products at clearance aren't in excellent condition. She said to to me, 'You had applied it in your eyes, that's hygiene, would you buy anything like that?" I said to her that I did not apply it to my eyes, I had applied it to the front of my hand, it wasn't even working properly as it was dry and whatever I had on my hand, I had wiped it with a wet paper towel. She said to me, "Yeah right, that's why there is no mascara on the towel". I took the towel closer to her so that she can see the tiny smear of the black mascara as I was paying . She told me to "get out of the store."
I asked her where was the product which I paid for, she said" what product". They did not even want to give me the mascara which was not working, which I paid for, which I would have brought it back if I had bought it without opening it as a 30 money back policy the store has, she finally took the product from the hand of the second female staff and throw it on the counter top in front of me. A fourth female and a fifth male came. The fourth female picked up the product and gave it to me, no bag. When I asked to use my optimum card, the assistant manager ignored me and told me to get out of the store. The fifth male also told me to get out of the store.
Of course, I was extremely upset, yelling and cursing as I felt humiliated front of everybody by the way I was treated. They did not even take me to a private area to talk to me. The store has camera everywhere in the store and everything got recorded plus they have an alarm sensor for both doors hence if I was stealing anything from the store, the sensor would gone off if I had tried to leave the store in the first place. I am so traumatized by the whole event that I am scared to go and touch anything in any store . How can you treat anyone like this and yet not take accountability and responsibility for your actions. The original price for that mascara is about $7. The product were expired, not working properly yet they are selling it for about a dollar less. The staffs are uneducated, judgemental, and unable to treat customers respectfully. Instead of checking their camera and stock, they just jumped to a conclusion that I stole. Why? Because I was an Asian? And even after knowing the facts, they still did not behave rationally. I will never go back to shop at any Shoppers anymore especially after the stress I have gone through. All I did was open my handbag several times to match a product with my own and open an expired product on clearance to save me hassle of returning it which as a customer I have a right before spending my money. I understand that as the product is opened, it is a loss to the company but does that mean that as a consumer, I should still spend my money on it? I did not even deny opening the product. I took accountability for it. Furthermore, as the product was not working, even if I had bought it without checking it first, I still would have brought it back. It would still be a loss to the company. Then how was it different from trying it in the store or taking it home and bring it back as their policy states that one can return the product within 30 day used or unused. If they would have more testers which they never have in any of the stores, then maybe customers can check the product before buying it causing less hassle for customer and the stores at the same time as other businesses do. But the staff did not even take the accountability of wrongly accusing me.
I would also like to ask that assistant manager, was it worth it for them as a business to treat a customer who spends money by buying product like Gosh and Pur mineral (I bought these from the same store) costing from$15- 45 per item, was it worth it for a $ 5.92 to firstly accuse that customer of stealing without verifying on camera and other security sensor which is in the store by following the customer and assuming that the customer had put items in her bag and walked off without paying for it, humiliating the customer in public in order to look good instead of taking responsibility and accountability for their actions after checking the bag in this modern day age where people network and blog constantly to lose customers. Word of mouth is a big aspect of life.

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Update by GBBC
Jun 26, 2013 3:03 pm EDT

I have already sent them an email reporting the whole incident, than about 10 days later another email asking them what they are they going to do? But no response even after 27 days and still counting.

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Shoppers Drug Mart return policy

I purchased a Smoke NV electronic cigarette kits for $65.99. When I got home I discovered that the kit was defective - the batteries wouldn't charge. I return to the store asking for my money to be refunded as i no longer wanted the kit as bad batteries seem to be a constant problem with the kit. I was told that they would not refund my money and that I would have to return the kit to the manufacturer. It is highly unlikely that the manufacturer would refund my the retail cost of the kit not to mention the GST and PST. I emailed the store owner who again said they would not refund my money. It seems rather odd that they would risk losing a 20+ year customer who currently has 6 prescriptions at the store. They have now lost me and my business. Beware of Shoppers return policies.

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Shoppers Drug Mart cashiers not ringing my items through

Dear Shoppers Drug Mart!

This is the second time that I have left my merchandise on the counter, and walked out of your store. The light was in stood in line waiting and no one comes to ring me through. Then I notice another line of people being rung through. Why let a customer stand there and not say over there or turn off the light that says its open. This happened in abbots ford BC. This happens in Saskatchewan too like today cashiers are visiting away with friends not buying anything. I stand in line with another cashier her friend leaves she doesn't offer me to go through her line. She leaves then the kid starts ringing me through so she comes back and starts to finally ring in people and then ahestops the kid and asks for a code and the kid stops my transaction to help her. I walked out both of those times drove down the street to Sobeys for the exact same items for less money!

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Shoppers Drug Mart points/customer serivce issue

Complaint Description:
On Wednesday February 20th I purchased a few various items at Shoppers during their 20x points offer. I use this offer to purchase items for myself as well as for friends and family members. At the time the CSR did not enter in the promo code properly so I didn't receive the points I was supposed to receive. The next day I called Shoppers directly and asked about the points and they said they would put in a request so I would receive the points as adverted. A week passed and I call in again inquiring about the issue, and they said it was still being investigated and they would call me back regarding the request. Then another week went by, and still I received no reply. So I called back again, and was given the same spiel. Eventually I called them 7 times total since a month was about to pass and I was no longer able to return the items if something went wrong. Finally today I received a call back from a supervisor regarding the issue. She said that they are unable to provide the requested points, and furthermore have cancelled my Optimum card. They said I have been purchasing too many of the same items, and that I voided the optimum agreement. I feel this is extremely unfair, as I purchase these items for myself, as well as friends and family as stated above. I have never been told by Shoppers, or any of their employees that I was doing anything wrong, and that there were limits on the items I could purchase. Had I been told this I would not have purchased as many items, but I know other people buy similar items all the time, and have never had any issue like I am experiencing here. Along with this after 7 calls over a month they finally got back to me just passed the day I can return these items. So now I am no longer able to return the items I purchased, and no longer have some of them since I gave a couple game consoles to my mother to go with a TV I gave her at Christmas.

So now I am stuck with a bunch of items I am no longer able to return, and was forced to pay full price for them. I am not happy about this at all. If they had informed me earlier about the issue that would have been fine, but to wait a month to get back to me is flat out ridiculous.

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Shoppers Drug Mart return policy

I purchased a box of razor blades which had a clearance price marked on it. When I took it home my husband informed they were not compatable with our handle so I went to return them. The cashier was not sure if they could be returned so called the manager who told me the same thing. I pointed out that nothing on the bill of sale said final sale and there was no such sign by the shelf on which the product was displayed. He just said this is store policy. I said the consumer should be forwarned. I then asked if they carried the compatable handle and the answer was no. So I have a product that cannot be used.

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Shoppers Drug Mart parking

I parked at Shoppers Drug Mart on Feb 27 to shop but i get out from the store and i see that my car was towed!

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Shoppers Drug Mart - gift card fiasco

I bought hundreds of dollars worth of gift cards just before Christmas from Shoppers Drug Mart (Liberty Village, Toronto). One recipient of a Cineplex movie gift card contacted me advising that when he tried to use his card at Cineplex they told him it wasn't "activated". Receipt in hand, I went to my local Shopper's Drug Mart (King/Yonge, Toronto) to...

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Shoppers Drug Mart vanilla prepaid visa cards

I bought a prepaid Vanilla Prepaid VISA card from Shopper's Drug Mart. It was at the 404 Plaza in Newmarket. I bought 2 cards with a value of $225.00 and I ordered a few products internationally and the cards were useless. They were rejected. You call the Vanilla Prepaid Card Number and nobody is there to speak to. The number is useless. Shopper's Drug Mart should be held liable for selling fraudulent cards. Do not buy these cards especially from Shopper's Drug Mart. The company should know better.

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Lewis1234
Toronto, CA
Feb 08, 2013 12:25 am EST
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Yes, they are hoping you will give up, which is why they have done nothing to help you so far.. even though $250 is nothing to them. This is the responsibility of Shopper's since they are taking a commission to broker the deal. Call the Shopper's customer "service" line on [protected] and send them a scanned image of your receipt and card. You will have to manage them by calling everyday but you should not be robbed by them.

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chrissy991101
oshawa, CA
Jan 25, 2013 10:24 am EST

It's been five weeks...I've talk to supervisors...nothing they must think I will give up...250.00 is a lot to me!

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marilynj28
surrey, CA
Dec 24, 2012 4:40 pm EST
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Did you go online and activate it? mine wouldnt work until i sent to the visa vanilla site and u enter your postal code and then its activated and you can use it. Sorry if you have done that and it still doesnt work. that wld really suck. best wishes.

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Shoppers Drug Mart harrasment

I am a couponer and a 34 year old military wife of 4 kids and I just got kicked out of the Shoppers Drug Mart at Nameo Center, Edmonton, Alberta for taking a few pictures with my iPhone of some sale prices. The man said he could call the cops on me and I said well I hope not and he said he won't look through my phone. I asked if it was illegal to take pictures of price tags? He said I believe it is? I'm so mad right now and humiliated! I never seen a sign posted and this man named Chris was just plain rude! I was in tears as i left the store and my husband was so upset, he went back in and asked the man for his name. The man told him and pointed toward the door and said, and you can leave now! I don't usually rant but I'm sick and humiliated! I've been using this store since we got posted here with the military six years ago.

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SKOR
Toronto, CA
Dec 14, 2012 10:07 am EST
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Stores don't like this because Extreme Couponers upload the photos to websites so they can all go and clear out the shelves. It is legal because the merchandise belongs to the store until a customer has paid for it.

Out of consideration, I would have asked an employee first. How would you feel, as a mother of 4 kids, if a strange man starting taking pictures of you or your home without asking and telling you why first?

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Shoppers Drug Mart check your gift catds and points!

Make sure you check the date on the promo gift cards!
I did all my groceries at shoppers to get two of Thier free gift cards to give as a thank you to someone only to be very embarresed to find they had expired after only 2 weeks.
I found the lady named Shelley in the pharmacy is helpful there but many of the others are rude and dismissive.

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Inallfareness
, CA
Apr 28, 2013 6:46 pm EDT
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Just to let you know it is not a "GIFT CARD", it is a promotional coupon. Therefore, they are allowed to expire. You should know that any promotion will not be valid forever, all promotions have a while supplies last or valid until. I find it ridiculous that you complained and got upset over the fact that you did not read the coupon - which by the way, the expiration date was clearly stated.

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Shoppers Drug Mart clerk grabbed item out of my babys hand and was rude

I went into shoppers to have prescriptions filled and was not given a time line as to when they would be ready I told them I would wait and as I did I spent a considerable amount of money in the store and went back to check on the prescriptions because it had been over an hour at which time my children we're getting quite fussy at this point but the prescriptions still were not ready and when my daughter picked up a bottle of vitamins officials 1 of the male clerks grabbed it out of her hand forceful book forcefully and was quite rude I found they did not give any customer service did not offer it to tell me what time the prescription to it would be ready or offer to deliver them and also did not tell me when I did not have my optimum card that you can not bring your receipt back to any store so I lost all my 1500 points for that shot not happy with that store will not be going back! The children were well behaved for being there so lone and if the male clerk who rolled hIs eyes at me and grabbed the item does not like people he should not work with the public.

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SKOR
Toronto, CA
Dec 11, 2012 9:42 am EST
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The pharmacists were probably busy filling prescriptions for customers that were ahead of you.

What reason did the clerk give you for taking the pills out of your childs hand?
at which time my children we're getting quite fussy at this point
The children were well behaved

Terms of the Optimum Card program state the card must be present at the time of purchase.

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Shoppers Drug Mart seniors 20% discount discrimination

My mother is suffering from Parkinson Disease. Her ability to walk and move is restricted to her disease and her medications. As her disease prevents her from walking far or doing her own shopping, I usually do it for her. This also means picking up medicines and medical products that are over-the-counter, including continence products. There are many times when these products are too expensive to buy full price. Therefore, when seniors 20% discount days are offered, we usually try to stock up essential expensive products to help offset the cost of living. This was fine when a year ago, when my mother was moving slowly and was able to come to the stores. Nowadays, she is unable to. Even though, my mother receives many medical prescription from the store and that her and my face are recognized, on seniors's day we are unable to receive any discount during the days that she is unable to be with me due to her disease. Since I usually go to this store for her medications, I naturally would like to buy her other products while I am there and my mother is not. I even tried to asked the manager for verification that I did have a disabled mother (during my mother's good mobility days). But the manager refused to see her or understand our situation. So as a disability senior who has to rely on her daugther to buy her medical supplies, my mother is unable to receive any senior's 20% discount on senior's day. Are normal healthy senior only allow to benefit from this day? Is this discrimination against the disabled?

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EqualHumanRightsActivist
, NP
Nov 03, 2012 11:28 am EDT

The person who you told to buy a wheelchair does not live in California; oh intelligent young one. To go along with your grammar I will begin my sentence with and. And if the senior is not receiving his or her discount on medication that is prescribed to her then it very well could be considered discrimination in any court of law in Canada (which is where the complaint originated), or the U.S.

From: The last time I'll post, and I hope you gain a better set of morals with age. Best of luck.

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EqualHumanRightsActivist
, NP
Nov 03, 2012 9:31 am EDT

Obviously Tasha10 does not have any type of affiliation with a person who is disabled, senior or not. She must also be unaware of the cost of a basic manual wheelchair, not to mention the cost of caring for a loved one as well as your own immediate family. I also assume she is unaware of the difficulty of maneuvering wheelchairs in the snow or other types of bad weather. I wish people would at least try to understand ALL the facts before they put in their two Yen (to afford two cents it would need to be an informed decision).

A manual wheelchair can cost up to $5000 depending on the needs of the user (the most expensive powered chair I have personally seen was $54, 000 + 13% tax and im sure there are more costly ones). This inability for a family to afford such assistive devices has nothing to do with a power trip and everything to do with the additional expenses incurred by those who are not as fortunate as those fully able people. Don't forget the limited income for a person with a disability because of the difficulty finding work (NOT because the person does not want to work, but because employers think that they can't work). So to anyone reading this, I hope you now understand the importance of the discount for those who need it.

In relation directly to the comment, I believe that any medications prescribed to the person who is eligible for the discount should qualify for said discount regardless if they are present at the time of purchase. Doesn't a senior who uses the pharmacy's delivery service receive the same discount as the senior who drives to the pharmacy... YES they do.

As for the rest of the shopping at the pharmacy, that is harder to justify, as the store clerk is unable to determine which items are actually for the senior in question. If this were a policy of the pharmacy, then I believe many people would take advantage of this as often as possible.

To Tasha10. I hope you come back to this forum some day to read this response. In fact I hope it is the day after one of your loved ones falls into the same situation so you can realize the ignorance of your words.

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7:37 pm EDT
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Shoppers Drug Mart very bad employees

I was a really sick man I came from 5 I was in the hospital for seven months, when I got out I couldn't far from my house but far enough to shoppers drugmart almost everyday, I got to no everyone, after over a year now that I'm back to work I went there after work to return something I purchased that did not work, I was told that I had to contact the supplier on the box, i said im a regular costumer and the three ladies at the front said take your busssines somewhere else, I was shocked, I came back from only having 5 percent chance to live to having the power and strength to go back to work and still have a good expertise with the staff at shoppers, I can't believe that it doesn't matter who u are but when someone gets a little power or chance to live to walk talk and now Iam back to work full time, that aside I went to shoppers to return a Luster 1 hour white light system but when I went to use it the light system did not work, the supervisor of that shoppers told me to contact the vendor who makes the product, but she said It can't be open but how do you no if something works without opening it, I argued with her but she walked away and said take your business somewhere else, I was shocked when I heard those words because I was a regular costumer iam still shocked.

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6:47 am EDT
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Shoppers Drug Mart cutting of employee hours out of will.

Hello,
I'm an employee of Shoppers Drug Mart and my complaint is about a Front Store Manager that cut hours out of spite because of a time off request. This Front store manager complains she is over worked but goes on vacation all the time when and spends the good portion of the worked day sitting in her office and complains she is over worked.
To cut a full time employees hours is wrong and is a violation but yet there will be nothing done about it because that is the way Shoppers Drug Mart is.
For close to ten years I have been with the company and hated every minute of it and these latest actions is why i'm making a career change.
Sincerely,
Upset employee

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7:01 am EDT

Shoppers Drug Mart harassed at shoppers drug mart

I was approached and cornered by both the Store owner and Manager and told that I was frequenting the Plains Road location in Burlington too much. I was told that my visits were “looking suspicious” to their security cameras. I left publicly embarrassed and humiliated.

Apparently a recovering cancer patient on a disability pension is not spending enough money for the number of times I visit my “Family Drug Store”. I have NEVER been in trouble with the law and do not have a criminal record of any kind. I resent the treatment very much. As a former child care worker at various detention centres in Ontario, I now know first hand how some of those innocent children feel when wrongly accused of unwarranted “suspicious and prejudicial behaviour” While I was not asked to leave the store, I was made to feel entirely third class. IT WAS WRONG !

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Shoppers Drug Mart dispensing fee on epipens

I went to Shopper's Drug Mart at the beginning of the school year to purchase 4 Epipen Juniors for daughter who has severe anaphylactic reactions to nuts (for her classroom, her school bag, her after school care, my purse). When I went to pick it up, I saw that they were $147 each. I asked the pharmacist what the dispensing fee at Shopper's was. She said, "$10.22, " which is on par with other pharmacies. When I went home, i saw that one of the Epipens expired in 6 months, and another in 8 months. So, they didn't even give me Epipens that would have lasted me a year. When I called them to complain, they said that it's too late since I already left the pharmacy with the medications and that they couldn't give my money back or give me another Epipen that would have lasted a year. Later, I spoke with a pharmacist friend who said that a her pharmacy, the usual cost for Epipens is only $100. I called Shopper's back and asked them specifically what the dispensing fee on Epipens were.. and they said that Shoppers will always charge the maximum dispensing fee allowable by the government, and for injectables, that fee is $50. When I told him that the other Shoppers pharmacist told me that it was only $10.22, he said that what she said might be technically true, but that they would have "up-charged" the medication by $40, and then added the $10.22 dispensing fee. At this point, I was infuriated. By the way, I didn't get any counselling or any extra information that would have justified the EXTRA fee. All they did was slap on a sticker. This is ridiculous. I also don't understand why there isn't a clear break-down for the consumers of what exactly is the price of the medication and what is the cost of the dispensing fee. I will be taking my business elsewhere.

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Update by TeedOfftotally
Sep 27, 2012 5:00 pm EDT

Yes, thanks, i know that too. But i was upset that they would even give me an epipen that would be expiring in 6 months.

Update by TeedOfftotally
Sep 26, 2012 9:19 pm EDT

Oh, one more comment. The pharmacist actually convinced me that I couldn't obtain all my Epipens at once because it might "make the insurance company suspicious" and said that I should get them a separate occasions (even one day apart, he said). Later, I realized that if I had gotten all 4 at once, they could only charge me one dispensing fee of $50 as opposed to 4 SEPARATE dispensing fees of $50 each.

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Ken.Henshaw
, CA
Nov 02, 2017 10:54 am EDT

Shoppers Drug Mart is now working on a 13 month a year payment schedule, seeing as the government pays me on a 12-month pay schedule I am expected to pick up the tab for Shoppers Drug Mart new sleazy payment schedule, you can tell the little weezel in accounting that this won't work with me I am on to your sleazy cash grab and will move my account to a more reputable firm. Are you so hard up for cash that you have to do this drive by cash grab on seniors that are already economically stressed out to the max tell the guy in accounting to get a life and do honest work instead of mugging the seniors like the government is already doing, Shame on you Shoppers Drug Mart you are despicable your business ethics are clearly in question?

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ChristinaVee
, US
Oct 23, 2017 10:20 pm EDT

I see this manipulation of facts allthe time in order to increase fees and get more money. I called the pharmasist out last night for it and said fix it. Today I spoke with my doctor and she agreed that the script was how I understood it, not how they altered it. Pharmasist said he would remedy the issue last night, called tonight and he repeated the SAME bs. Did nothing. I pointed out that we discussed it. I want it fixed. They have me getting scripts every two weeks. More fees. And to boot, they can never find my stuff, never have it in stock, and screw up each one. Between hubby and I, we are talking 20 meds! Tonight I called. Made sure emerg med was ready and it was. Hubby worked 18 hour day, he gets there and the person in Front of him had their script messed up. The guy left the counter to remedy it and mine was ready to just be picked up. Paid already. 2 seconds. My hubby has been there 30 minutes! Is still there. He is exhausted. I am so far past angry I can't see straight. This is EVERY time we go. I chose them due to his hours (24hr store) and them being 18 km away. I am dumb.
Fire and fury coming next!
You need to contact the head office for shoppers.
Scream. Contact me. I will help! unlike.christina@gmail.com

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2:08 am EDT
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Shoppers Drug Mart unprofessional

Had issues obtaining points from a promotion. Young man whom happened to be in charge that day was very rude to me, raised his voice, yelled at me, would not let me even explain the situation, he clearly has anger management issues.
It ended up that I let him continue yelling as I quietly & calmly left all items in my cart - and walked out of the store.
This man should be terminated for his behaviour, as negative behaviour often brings consequences. He obviously does not like to work around customers, nor did he demonstrate any ability to resolve the issue, and he must really dislike his job.
He was so verbally abusive that I do not feel safe going back in that store. If this man goes into a total rage over a few shoppers points, i can not imagine how he would handle himself if he were faced with a actual serious issue with a customer?
I will not be going back into that store until that employee is no longer working there, because as long as he is in that store - it will not be a safe environment!

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Pauline c
Bancroft, CA
Nov 08, 2012 6:28 pm EST

Saturday nov 3rd i bought 3 Jamieson Flu Shield for which I was suppose to get 9000 pts each as advertised page 08 in the flyer. When I looked at my amount of points it had registered at 1500 for all 3 . The cashiers looked at the flyer and said :you ll get the points at the end of the month... I suspect it didn t make sense, So I emailed SDM and they answered that they were giving me a 4000 points as compensation. I then answered that thay had made a false advertisement . No answer after that. What should I do now? DISAPPOINTED

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7:29 pm EDT
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Shoppers Drug Mart tried to kill me

I attend shoppers daily for methadone not only do they make me feel like second rate citizen by making me sign form stating walk in down isle 5 get drink leave out isle 5. I asked one day what if i wanted to buy something do they not want my business she replied no not really . Best of all i went in last sat to get my 60mg dose take it leave 20 min later they call me tell me to go to emergency they gave me 320mg if by chance i didnt answer the phone i would be dead doctor assured me of that.

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Pinch
, CA
Feb 25, 2013 5:09 pm EST

An addict has a right to be treated with dignity and respect. You wouldn't send a smoker down Aisle 5 would you? OBTW, I am also an addict - 23 years of clean and sober does not change my right to dignity.

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James.A.McInnis,M.D.
Halifax, CA
Aug 24, 2012 1:58 pm EDT

Hi Derek,

I am quite concerned by much of what you are relaying here. The sort of negligence which you are reporting with regard to the dosing error is grossly incompetent, especially when one considers that methadone is a very powerful opioid analgesic. Doses as low as 30-40mg can result in fatal respiratory depression in opioid naive patients or when taken with other CNS depressants such as alcohol or various common anxiety medications. There is absolutely no plausible excuse for their accidentally giving you a 320mg dose rather than the 60mg which you were prescribed. While it is certainly a good thing that opioid overdoses are relatively easy to reverse with the timely administration of an opioid antagonist or inverse agonist such as Narcan (naloxone), this fact must never be allowed to compensate for the careless administration, handling or misuse of narcotics. Whenever I hear or read about an inexcusable and yet readily preventable gaff such as this one I cringe. The last thing which the various provincial opioid withdrawal management programs and participants need is more bad press heaped upon the MMT paradigm all because the pharmacy team responsible failed to provide reasonable due diligence while in the performance of their job functions. The pharmacists involved, management included, must be held accountable for this negligence and be reminded of the necessity for safe, responsible and diligent handling and accounting for narcotic medications such as methadone; there is quite clearly something broken with respect to their current process and procedures. Its well established and oft-maligned role as a frontline medication in the treatment of opioid dependence and abuse demands that we professionals associated with MMT in our own practices and pharmacies hold ourselves to a much higher standard and that we in no way detract from the safe and legitimate dispensation of this medication to those patients who are in its legitimate receipt.

Given the rather serious nature of your post, I would suggest that you file a complaint with the body which governs and regulates pharmacists in your province, the Ontario College of Pharmacists. You should also raise this matter with your prescribing physician at the earliest convenience. Such a serious mistake must be addressed and steps must be taken to ensure that such a thing does not happen again in the future. Furthermore, you should raise the issue of their apparent lack of professionalism as is evident in their conduct while engaged in the performance of their duties. Pharmacists are core members in our country's healthcare delivery, pharmacology is a profession and the sort of dismissive, narrow-minded and judgemental behavior which you seem to be encountering as a result of the methadone stigma demonstrates a questionable ethical approach which is beyond the pale and which has no place in a community pharmacy. I am quite frankly rather surprised by the attitude which you say you are getting from members of the pharmacy staff. To be clear, is this originating with the actual pharmacists themselves or is it originating with the pharmacy tech personnel? In the case of the latter you would do well to discuss it with one of the actual pharmacists or better yet the pharmacy manager as there can be no place for such archaic, unfounded bias from healthcare professionals and personnel.

Regards

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derek j walker
pem, CA
Aug 07, 2012 4:46 pm EDT

Thanks Mr. Grant you just proved my point to how narrow minded a person can be ...your judging me you dont even know my circumstances im on methadone for pain not to quit a narcotic iam recovering cancer patient i had cancer in my bones my right leg at it is only thing helps the pain. and if you read the complaint was whining cause was givin 5 times my dose witch was a leathal dose so thanks for all your support maybe picked wrong forum to voiice out on.

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1:17 am EDT
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Shoppers Drug Mart accused of theft

I went to Shoppers Drug Mart tonight and spent a leisurely hour picking up some things for my son, grandson, dad and myself. I went up and paid 241.00 for the merchandise. As i was leaving some guy follows me outside, and says he has seen me stealing... i am stunned and say "what" i just paid for all this stuff... he says he seen me put the pair of shoes i just purchased in my pocket, and once again I ask him to offer and explanation of what he is saying.. he then snaps that i need to learn English (I have an honors degree in English as well as about 16 years experience teaching ESL hmm) I then ask him to explain himself again, he snaps my picture and he yells at me that i am banned from the store! We have an audience by now and one gentleman asks what is going on. He then yells he is security and has caught me stealing, the gentleman asks for his ID and he cant produce it. He goes in the store and i follow him, i empty my pockets and the entire contents of my purse with him standing behind me yelling that i am a thief.
I promptly return EVERY single item, i ask for his information and the store information and the number of head office to lodge a formal complaint.
I am deeply disturbed by this event. It was handled incredibly poorly and without any just reason. Shoppers Drug Mart just lost a long term customer who happens to write a lot, they do not need to ban me as i will never step foot in another one.

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basefistrotten
, US
May 24, 2019 3:42 pm EDT

I doubt that you have an honor's degree in English. You don't even know that he pronoun "I" should begin with a capital letter. You have many grammar mistakes. Nice try though. If you are lying about that maybe you are lying about paying for the item?

ron.barrettperv
ron.barrettperv
Newmarket, CA
Dec 22, 2012 8:15 am EST
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Right on! They are ###!

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2:22 am EDT
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Shoppers Drug Mart cost of shopping bags

I am, quite frankly tired of being scammed, in my opinion, by Shopper's Drug Mart for the cost of a shopping bag. The average actual cost of a recycled T-shirt bag is $0.02 or less! Why then, with Eco Fees being redundant is Shopper's Drug Mart charging their customers $0.05? They are making money off the backs of their consumers, at no cost to themselves (business and tax deductions), to be a good corporate citizen. You are not providing your customers with a tax receipt for the money they are donating to your charitable contributions. How equitable is that? Please allow me, the consumer to decide which charity I would like my money to go to and do not pick my pocket to make your company look great by donating money you obtained from your customers. By the way, an employee was quite willing to cheerfully explain that all the money collected from the bags is donated to charity. This company is making an enormous profit, in my opinion, by charging their customers for shopping bags. Seriously, aren't we already paying well above market price for most items contained on the shelves of Shopper's Drug Mart? STOP CHARGING FOR THE BAGS! I feel scammed!

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Update by Lois Lypschyz
Apr 26, 2012 10:32 am EDT

Thanks for the comments. However, I own a business and am quite familiar with the costs associated with shopping bags. As for the Duh...I have left the store without purchasing a bag thank you. I am simply asking you to take a look at what we, as consumers are being charged. Please look at your hydro, water, gas, cable/sattelite bills, etc., Are we not all paying enough? It is the principle. Perhaps every household should register a small business, change all their bills to a business account and start to reap the benefits by deducting expenses. Then we ALL would have perhaps, a little more money to donate to those in need, like a senior citizen who can't afford to eat properly.

Update by Lois Lypschyz
Apr 26, 2012 10:02 am EDT

I use my own bags thank you. Every once in a while a person does not remember to bring the bags. The point is this. The actual cost of the bags is LESS THAN $0.02 per 1000 bags. Shoppers is charging $0.05 PER BAG. I have done the math and the sum is substantial. We as Canadians are being taxed at a rate of 41.3% on average. We as Canadians are simply being overcharged for everything. It is, in my opinion, an unacceptable business practice to charge customers for shopping bags and then turn around an donate money to charity as good corporate citizen at the expense of consumers. If companies, making record profits, wish to donate to charity, I suggest they do so at THEIR EXPENSE and not at the expense of their customers.

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Lewis1234
Toronto, CA
Feb 08, 2013 2:28 pm EST
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trying to inflame people over the internet to get your jollies is called trolling or as the urban dictionary defines it: "Being a ### on the internet because you can. Typically unleashing one or more cynical or sarcastic remarks on an innocent by-stander, because it's the internet and, hey, you can." Can you point me to a post where you haven't been trolling? my best guess is that you just can't make a post like that.

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Lewis1234
Toronto, CA
Feb 08, 2013 1:29 am EST
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Trasha stop trolling on behalf of shoppers.

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Lewis1234
Toronto, CA
Feb 08, 2013 1:13 am EST
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Lois, I agree with what you are saying. The respondents here are trying to make you seem cheap or petty but that has nothing to do with the point you are trying to make. You articulated it very well so there is no need to reiterate anything you said. Here are some points made by some of the Shopper's fans out there that I would like to address:

"2. You don't get a receipt for charitable donations under $20.00". Interesting. The shopping bag charitable donation is perfect since no one is ever going to buy 400 bags at a time. This makes it easy work for Shopper's to take credit for your charitable donation.
"3. The employee explained the price of the bags is donated to charity. How is Shopper's making a profit?" Here's how: Big companies with high profit margins must give back to the community or they will suffer serious image problems which could potentially threaten their profit margins. Corporate charity is a thinly veiled attempt at protecting business interests. It is a business decision not philanthropy. shopper's have cleverly turned it around so that they aren't out of pocket for this, instead you are. Thanks corrupt politicians at the city of toronto for encouraging this.
"4. You are free to bring your own bags (which is kind of the point of the fee - to discourage people from producing more garbage), or, better yet, shop somewhere else." No. the point of the fee WAS (theoretically) to discourage plastic bag use. However, opportunistic companies like shopper's took advantage of the situation AFTER the law was voted down because it didn't work. They did not stick with it cuz they want to help stop "producing more garbage", they did so because it was easy money. Respectable organizations took the fee away when the law changed.
"many more people have no problem spending 5 cents for a bag to support charities if they forget and don't get upset when they have to spend a few more cents." Yep, a few cents here and there is nothing to complain about but when you add it all up it is so much that you can use it to boost your public image as a "charitable doner". If a few cents is "no problem", then why do shopper's insist on charging their customers a few cents all the time? is it part of the rewards program? If you think it is to discourage bag use, take a look at the paragraph above.

SKOR
SKOR
Toronto, CA
Apr 26, 2012 10:12 pm EDT
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Lois, if you are concerned about senior citizens who can't afford to eat properly, why are you complaining about being offered a bag for .05 cents that is in turn donated to charity?
I agree 100% with you that Canadians are being gouged...though, I wonder, why someone so concerned about .05 cents shops at Shopper's Drug Mart - a retailer with one of the highest markups in the industry - in the first place? You are being overcharged far more on the merchandise than the bags. There is nothing unique, special or "better" about their merchandise that you can't find cheaper elsewhere. Optimum Points are NOT designed to benefit the consumer! And Sarnia isn't a small, rural town - you have plenty of competitors to take your business to instead.

As for registering a household as a small business and deducting your overheads as expenses - many people do this, though Revenue Canada has caught on to the practice, and has authority to audit you at their discretion. An audit by RC would require you to show documentation and proof that you are in fact, running a business and not merely a tax shelter - and actively soliciting clients and revenue.

And, for the record - Shopper's Drug Mart does indeed donate to charity at THEIR EXPENSE (not just the cost of shopping bags). To your point, it is, overall, a mere pittance compared to their revenues - they could absolutely afford to donate a LOT more - but I don't think it is wrong for any business (including yours) to operate with the goal of profit.

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MauiAL50
, US
Apr 26, 2012 10:23 am EDT

If you don't like being charged everytime you go then re-use the bags you already paid for. Duh. As for not remembering all the time, perhaps you could make sure to put one in your car right after unloading it. That is what I do, so I always have a reusable bag in the car.

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DSgamby
Thunder Bay, CA
Apr 26, 2012 10:21 am EDT
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That is your opinion, unfortunately many more people have no problem spending 5 cents for a bag to support charities if they forget and don't get upset when they have to spend a few more cents.

You think it cost 2 cents for 1000 bags. You are wrong, it costs way more than that. Your initial cost is closer to how much it costs per bag.

If you forget your bag, you can always take it out without a plastic bag. Whether in your hands or in a shopping cart.

SKOR
SKOR
Toronto, CA
Apr 26, 2012 8:27 am EDT
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1. You haven't donated anything to charity; you have PURCHASED A BAG. Shopper's Drug Mart is donating to charity. If you have them .05 WITHOUT getting ANY goods (including a shopping bag) or services, then you have made a charitable donation.
2. You don't get a receipt for charitable donations under $20.00
3. The employee explained the price of the bags is donated to charity. How is Shopper's making a profit?
4. You are free to bring your own bags (which is kind of the point of the fee - to discourage people from producing more garbage), or, better yet, shop somewhere else.

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DSgamby
Thunder Bay, CA
Apr 26, 2012 2:41 am EDT
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Metro also charges. Stores charge so that customers would stop using the plastic bags and use the recycle bags.
Money that is collected for the use of plastic bags, goes to local charities.

You are not being scammed.

If you want to support the charities and not what stores give to. Bring your own bags.

Shoppers Drug Mart In-depth Review

Product Range and Availability:

Shoppers Drug Mart offers a wide variety of products, ranging from pharmacy items to beauty and personal care products. They have an extensive selection of popular brands, ensuring customers can find their preferred products. The store is well-organized into different categories, making it easy to navigate and find what you need. Both in-store and online, Shoppers Drug Mart maintains a high level of product availability.

Pricing and Discounts:

Shoppers Drug Mart offers competitive pricing compared to its competitors. They frequently run special discounts and promotions, allowing customers to save money on their purchases. Additionally, they have a loyalty program that rewards customers with points for their purchases, which can be redeemed for discounts or free products.

Customer Service:

The staff at Shoppers Drug Mart is known for their knowledge and helpfulness. They are always ready to assist customers with any inquiries or complaints, providing prompt responses. The staff is also well-trained in product selection and recommendations, ensuring customers find the right products for their needs. Whether in-store or online, Shoppers Drug Mart provides excellent customer service.

Online Shopping Experience:

Shoppers Drug Mart's website is designed with user-friendliness in mind. The website is easy to navigate, and the search functionality allows customers to quickly find the products they are looking for. The product descriptions and images are accurate, giving customers a clear understanding of what they are purchasing. The checkout process is seamless, and there are multiple payment options available for convenience.

In-Store Experience:

Shoppers Drug Mart stores are well-laid out and maintained, providing a clean and organized shopping environment. Shopping carts or baskets are readily available for customers' convenience. The waiting times at checkout are generally minimal, ensuring a smooth shopping experience. The store ambiance is pleasant, creating a comfortable atmosphere for customers.

Pharmacy Services:

Shoppers Drug Mart's pharmacy services are reliable and accurate. They efficiently fill prescriptions and ensure the correct medications are provided. In addition to prescription medications, they have a wide range of over-the-counter medications available. The pharmacists are knowledgeable and offer consultation services to address any concerns or questions. Customers can also conveniently refill their prescriptions online.

Beauty and Personal Care:

Shoppers Drug Mart offers a comprehensive range of beauty and personal care products. Customers can find everything from skincare to makeup and haircare products. Testers or samples are available, allowing customers to try products before purchasing. The staff in the beauty department is well-informed and can provide expert advice. They also offer beauty services such as makeup consultations and skincare analysis.

Health and Wellness Services:

Shoppers Drug Mart provides various health clinics and services, including vaccinations and flu shots. They also offer home healthcare products and equipment to support individuals' wellness needs. Additionally, they organize wellness programs and workshops to promote a healthy lifestyle. Shoppers Drug Mart ensures accessibility for individuals with disabilities, making their services inclusive.

Delivery and Shipping:

Shoppers Drug Mart offers multiple delivery options, including in-store pickup and home delivery. The shipping fees are reasonable, and the delivery times are generally prompt. The packaging is of high quality, ensuring the protection of products during transit. They have customer-friendly return and exchange policies for online purchases.

Community Involvement:

Shoppers Drug Mart actively engages in sponsorships and partnerships with local organizations, supporting the community. They are involved in initiatives that promote social causes and charities, making a positive impact. Shoppers Drug Mart participates in community events and fundraisers, further strengthening their ties with the community. They also prioritize environmental sustainability through their contributions.

Overall Customer Satisfaction:

Customers consistently rate Shoppers Drug Mart highly for their overall shopping experience. The feedback is overwhelmingly positive, highlighting the store's excellent customer service, product range, and competitive pricing. Shoppers Drug Mart is often regarded as a top choice compared to its competitors. While they excel in many areas, there are always opportunities for improvement, such as expanding product offerings or enhancing online shopping features.

How to file a complaint about Shoppers Drug Mart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Shoppers Drug Mart. Make it specific and clear, such as "Incorrect Prescription Filled at Shoppers Drug Mart."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service, pharmacy errors, product quality, pricing discrepancies, or store cleanliness. Include relevant information about any transactions, such as the date, time, and location of the Shoppers Drug Mart store. Clearly describe the nature of the issue, including any steps you took to resolve it and the response received from the company, if applicable. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or health concerns.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, prescriptions, correspondence with the company, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Shoppers Drug Mart, whether it be a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Shoppers Drug Mart.

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Shoppers Drug Mart contacts

Phone number

+1 (800) 746-7737

Website

www.shoppersdrugmart.ca

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Use this comments board to leave complaints and reviews about Shoppers Drug Mart. Discuss the issues you have had with Shoppers Drug Mart and work with their customer service team to find a resolution.