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1.0 1128 Reviews

Shopee Complaints Summary

14 Resolved
1102 Unresolved
Our verdict: If considering services from Shopee with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Shopee reviews & complaints 1128

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ComplaintsBoard
M
11:07 pm EST
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Shopee packet wouldn't´deliver

I had order in Shopee online store, I was able to follow online the packet until "delivery today" at 13th November 2017! (LBC Integrated | Tracking Number. [protected]-AEFG) // [protected] DKGS

But nobody had try to deliver here in the address. This morning I check again and I saw that the delivery was cancelled.
We are 3 Adult person here in the house, and nobody show up from LBC to deliver.
This is not the first time, that the packet would not delivered here.
We was complaining in "Danau / Cebu office" already, but now its happen again.
Sometimes the packet is open or just not delivered

The screenshot from Shopee is attached

Best Regards
Manfred Kiehn

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A
7:08 pm EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Shopee customer service agent handling my ticket. tcap christian

Order Id Status.[protected]-XEFB
Tracking 03490771XEFB
Ticket ref ID 4988121
I am complaigning about the items that was picked up on Oct 29 and failed to deliver to my buyer on their first attempt Oct 31. I was waiting for a notification if their 2nd attempt via shopee app. The Status says Nov 2 in transit... so I reached out to shopee support. Nov 2, But they failed to respond to me. And I only got a response this morning. Anyway Nov 4 the shipment status was then updated to Expect delivery within today. So I informed my buyer that it will arrive nov 4. I was surprised that the parcel was returned back to me. And there was no notification on the app that it has been returned to sender so I can refuse. There was no 2nd attempt. Did not attwmpt to deliver to the customer and they failed to tag correctly. all taggings were incorrect. Can you investigate the rider or hub whose responsible for this? Its only last night Nov 5 that I received a return to sender tag on my shopee ship status. But tagging says Nov 4th not 5th. So they are incorrectly tagging it to make it seem like theyre doing their jobs. Frauding customers with incorrect information. This is veey frustrating for both me as a seller and for my client as a buyer. She was expecting the items and even stayed home all day from Nov 1-4 just to wait for her parcel. She also availed of her birthday promocode upon purchasing. Now since it appears to be cancelled items which I was not aware of because I didn't cancel. My buyer even tried to extend shopee guarantee. So I wanted to know what you can do about this. how can you help. Items were returned to sender due to negligence and fraudulent tagging.

Now the Cust. Rep handling this (TCAP Christian) was not helpful, ineffective, and incompetent. Did not provide a resolution instead he was saying that what happened was out of his control. It's like telling me it's out of his hands and can't do nothing about it. According to him they only rely on what their couriers feed them with. They do not investigate incorrect tags on their shipping status. He ignored my messages from Nov 3 when I reached oit 2x to follow uo. I only got a response today. After 3 days. We have no way of finding out the truth. Pls help me out reg. My complaint.

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Resolved

A customer support rep. Named 'Mina' assisted me and patiently listened and resolved it by reactivating the Clients Birthday promo/voucher with 2 dats validity. Thing is they already cannot do anything about the returned parcel whivh is the fault of their partnered courier. They have already escalated the complaint I filed against the Custm rep name TCAP Christian who failed to communicate with the courier the first time I reached out to him. And who ignored my emails and only responded afyer 4 days. By that time the items were already returned to me and I've lost not only my sakes but my client's trust as well. Hope this diesn't happen to any shopee seller. Being the victim of a mishandled ticket requesr and bad cust. service. Hope these agents gets thoroughly and critically coached. I'd like to commend agent Mina for giving me a quick resolutiin and for her patience and attentive listening. Great cust. Service skills.

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C
6:32 pm EDT

Shopee item delivery from shopee

How many times they did this to me, indicating that my item is out for delivery within the day, but there's no one comes, ang nakakainis dun ung naghintay ka dahil nga nakaindicate sa tracking system nila na its out for delivery, with "please"pa tapos walang dadating?! Wala man lang Silang SMS to confirmed if the items is reaky coming! Nakakaasar! Para saan pa na kinuha nila ang no. Ko?

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J
11:23 pm EDT

Shopee very rude seller

Hi shopee management. This is with regard to ur very rude seller "akosiailyn" now under the name "affordable and trendy shop". Here's my thing, I ordered 2 items paid thru remittance. Only 1 item delivered. I msg the seller and said 1 item was damaged and they will do refund. Thats fine with me so conversation was closed. After a few days I followed up for my refund saying "hi po kumusta na ang refund ko?. To my dismay seller answered back reiterating na nasa lamesa na ng amo nya ang refund receipt and maghintay na lang ako dahil hindi nya pwede pakialaman ang nasa lamesa ng amo nya. Lahat naman ng refund narrrefund namin. I questioned the seller's behavior but said ako daw ang hindi makaintindi. I rated the seller 1 star and commented how I felt about their service. U can check out how the seller rated back. And attest how rude this seller is. Im hoping that shopee management will pay attention to my concern and give what is due to"affordable and trendy shop" (akosiailyn). I will look forward for an update on this. Thanks

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J
J
John Yu
Kuala Lumpur, MY
Feb 21, 2021 9:39 am EST
Verified customer This comment was posted by a verified customer. Learn more

Seller LIAR

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J
John Yu
Kuala Lumpur, MY
Feb 21, 2021 9:34 am EST
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Shopee Seller : cerealslyy

LIAR ! she always blame buyer !

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ComplaintsBoard
J
9:19 pm EDT

Shopee shoes, polo shirt

I've been doing online shopping for more than 10 years which I never encountered scam and unethical seller. This is my first time na ang seller mag decide on your behalf. My experienced with her is absolutely a big nightmare. I suggest sa buyers na huwag kayong bumili sa kanya. Ingatan nyo sarili nyo sa walang hiyang hampas lupang babae nato. Kung wala kang pambubuhay sa pamilya mo hayop na seller kumuha ka ng matinong paraan para kumita hndi yung manloloko ka. Aboloy ko nlng sau yang pera na binili kung walang kwentang binebenta mo. Good luck sa buhay mo. Karma is coming Allen's store

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C
8:30 pm EDT

Shopee return item is taking too long to come back to the shipper

Hi, my name is Charell Sacramento. I'm a seller of shopee Philippines, I just want to complain about the return of my shipped parcel that is being too delayed.
I shipped the item via shopee COD method, picked up here in my location last March 23, 2017 then they post a status of return to origin by March 30, 2017 after 2 attempt delivery. The last status is "Received at LBC X-logistic" by March 01, 2017 ..
Its been almost 2 weeks since the last status but no updated status by now.
The tracking no.s are #[protected]
#[protected]
Please do something about this issue.
Thank you in advance.

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M
9:36 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Shopee bastos n rider...

Rider ng shopee from bacolod routen nya d2 s my villamonte east nagdeliver xia around 12:30nn everytime magdeliver xia d2 if my change ako 50. 00 hndi ko n kinukuha kc sabi nya walang pangchange, eh kanina 1k ung pera ko 760. 00 ung bill ko sabi nya w8 kukuha ako ng change sabi ko ok sir, pagbalik nya sumisigaw xia s my hagdan hooooo dw tapos dami nya sinabi, pagbigay nya ng pera pagtalikod nya sumigaw n nman xia hooo again n tapos dami n nman sinasabi hinabol ko xia at sinabi kong ano un sir pero tuloy tuloy n xia pagbaba s hagdan sobrang bastos nya... Ito po ung phone # nya [protected]...

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A
10:25 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Shopee - Tracking # [protected]

I would like to file a complain for not responding and giving status for this item with tracking # [protected]. I called several times in your customer service hotline since Monday and they only told me they will make a report to follow up. But until now no uldate on the status. My customer is veru frustrated because of delayed delivery and poor service of lbc.

Read full review of Shopee and 110 comments

Shopee Customer Reviews Overview

Shopee is a popular online shopping platform that has gained a lot of positive reviews from its users. One of the most appreciated features of Shopee is its user-friendly interface, which makes it easy for customers to navigate and find what they are looking for. The platform also offers a wide range of products, from electronics to fashion, at competitive prices.

Another positive aspect of Shopee is its secure payment system, which ensures that customers' personal and financial information is protected. The platform also provides reliable delivery services, with many customers reporting fast and efficient shipping.

Shopee's customer service has also received praise from users, with many reporting quick and helpful responses to their inquiries and concerns. Additionally, the platform offers various promotions and discounts, making it an attractive option for budget-conscious shoppers.

Overall, Shopee has received overwhelmingly positive reviews from its users, with many praising its ease of use, wide range of products, secure payment system, reliable delivery, and excellent customer service.

Shopee In-depth Review

Website Design and User Experience: Shopee's website design is sleek and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear categories and search functions that help streamline the shopping experience. The overall user experience is smooth and efficient, ensuring a hassle-free browsing and purchasing process.

Product Range and Availability: Shopee offers a wide range of products across various categories, ensuring that shoppers can find everything they need in one place. From electronics and fashion to home decor and beauty products, the platform has a diverse selection to cater to different preferences and needs. Additionally, the availability of products is generally good, with most items in stock and ready to be shipped.

Pricing and Discounts: Shopee is known for its competitive pricing, often offering products at lower prices compared to other online retailers. The platform also frequently runs promotions and discounts, allowing shoppers to save even more. With a range of deals and offers available, customers can enjoy great value for their money when shopping on Shopee.

Customer Service and Support: Shopee provides excellent customer service and support. Their responsive and helpful customer service team is readily available to assist with any inquiries or issues that may arise. Whether it's through live chat, email, or phone, Shopee ensures that customers receive prompt and satisfactory assistance, enhancing the overall shopping experience.

Shipping and Delivery: Shopee offers reliable and efficient shipping and delivery services. The platform partners with reputable logistics providers to ensure that orders are delivered in a timely manner. Shoppers can track their packages and receive updates on the delivery status, providing peace of mind and convenience.

Return and Refund Policy: Shopee has a fair and transparent return and refund policy. If customers receive damaged or incorrect items, they can easily initiate a return or request a refund. The process is straightforward, and Shopee strives to resolve such issues promptly, ensuring customer satisfaction.

Payment Options and Security: Shopee offers a variety of payment options, including credit/debit cards, bank transfers, and e-wallets, providing flexibility and convenience for shoppers. The platform also prioritizes security, implementing robust measures to protect customer information and transactions, giving users peace of mind when making purchases.

Trustworthiness and Reputation: Shopee has established itself as a trustworthy and reputable online marketplace. With millions of satisfied customers and positive reviews, the platform has gained a strong reputation for delivering quality products and reliable services. Shopee's commitment to customer satisfaction and transparency further enhances its trustworthiness.

Mobile App Experience: Shopee's mobile app offers a seamless and user-friendly shopping experience on the go. The app is well-designed, with intuitive navigation and features that make browsing and purchasing convenient. Shoppers can easily access the full range of products and enjoy exclusive app-only deals, enhancing their overall mobile shopping experience.

Community and Social Features: Shopee fosters a vibrant community through its social features. Users can interact with sellers and fellow shoppers through comments, ratings, and reviews, creating a sense of community and trust. The platform also hosts various campaigns and events, encouraging user engagement and participation.

Overall Shopping Experience: Shopee provides an overall excellent shopping experience. From the user-friendly website design to the wide range of products, competitive pricing, and reliable customer service, every aspect is carefully curated to ensure customer satisfaction. Shopee's commitment to continuous improvement and innovation further enhances the overall shopping experience.

Pros and Cons:

  • Pros: User-friendly website design, wide product range, competitive pricing, excellent customer service, reliable shipping and delivery, fair return and refund policy, multiple payment options, trustworthy reputation, seamless mobile app experience, vibrant community and social features.
  • Cons: Occasionally, some products may be out of stock.

Conclusion and Recommendation: Shopee is a highly recommended online marketplace that offers a seamless and enjoyable shopping experience. With its user-friendly interface, diverse product range, competitive pricing, and reliable customer service, Shopee stands out as a trustworthy and reputable platform. Whether you're looking for electronics, fashion, home decor, or beauty products, Shopee has you covered. Start shopping on Shopee today and experience the convenience and satisfaction it offers.

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Shopee contacts

Phone numbers

+65 62 066 610 +62 213 950 0300 More phone numbers

Website

shopee.com

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