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Shopee complaints 1127

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L
8:07 pm EDT

Shopee xpost integrated

yesterday morning May 26, 2018 (Saturday), I received a text message from the above courier that they will be delivering my parcel but I immediately replied that I did put a remark on my orders before placing it that deliver "weekdays only 8am-4pm". The courier insisted that there was nothing written on the parcel about that remark. I did convinced him to deliver it on Monday instead (May 28, 2018) but that was after being rude on me thru text saying, "sa cellphone niyo may nakasulat, sa pouch diri wala" ("in your cellphone it is written, but on the pouch it is not").
I contacted the seller regarding the issue of not writing my delivery remarks on the parcel, she said that all the transactions on shopee are computer generated and all the remarks that the customer would write would appear on the system including the delivery itself hence it is the courier's responsibility to check if there is a written remarks on the delivery through the system before delivering the parcels. Is this true? who should I report? The courier or the seller?

seller: shopee.ph/iloveflipshop
courier: Xpost Integrated (cellphone number who texted me: [protected])
shipping adress: Davao City Philippines

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EmilynQuibol
, PH
Jul 30, 2019 2:13 am EDT

I am from Deca Mulig Toril and I am having trouble receiving mg parcels when the courier is xpost. They’ve returned my packages couple of times even without trying to deliver it first. Until now, I am still for another package from shopee to be delivered.

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Beverly Alba Remoto
, US
Dec 28, 2018 7:55 am EST

Please po s xpost integrated COD tpos delievey failed wala namn dumarting s akin na txt or calls hindi nakakatuwa halos isang buwan n ako naghohintay failed pa

K
K
karen togonon
, US
Aug 07, 2018 10:13 pm EDT

How to get inquiry on xpost integrated sign up?

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S
9:30 am EDT
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Shopee lacking items in shipping

Seller linshaojiang of shoppee philippines makes fraudulent habit of sending lacking items in each shipment. When a customer complains, seller dismisses it by saying just order some more items and on next delivery they will include missing items.

Where is the shoppee guarantee that protects customers against scammers like these? This is tantamount to blackmail. No actions seem to be taken by shoppee despite online reports. Sellers are still active.

And it seems in shoppee philippines this prevalent practice of blackmailing buyers into repeating orders is so pervasive and allowed by shoppee. Just check all feedback pages.

What can shoppee do about this?

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M
6:49 am EDT

Shopee shipping / delivery service: exceeded the eta (+1 week) and logging of wrong status in the shipping information

5/23/2018
[protected]

I have received an sms (text message) informing that my parcel is to be delivered today (see attached picture). It was supposed to be delivered last friday, 5/18/2018. I contacted the seller and she told me to contact shopee since they are not capable of anything with the courier's process.

I've been waiting long enough and to find out that the status in the shipping information has been updated to consignee not available. Are you serious? I even replied or acknowledged that i'm getting the parcel today.

You need to train your courier people! It's very disappointing.

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K
11:02 pm EDT

Shopee unable to delete account

On 18/05/18, i logged a ticket [protected] that i was unable to delete my account due to no verification code received. The CS directed me to call my mobile service provider to check on the phone line. Post verification with the mobile provider, i called Shopee back and the ticket was raised as there was an issue pertaining to the verification code sending mechanism. The CS promised to escalate the case to the relevant department for them to check. Another CS then wrote to me on 20/05/18 to say that the OTP code will be received the next working day only. Today (23/05/18), the CS wrote to me saying that i needed to uninstall and reinstall the app (again) and retry. Seems that Shopee is not dedicated to letting customers delete the account if not required already. This is already an inconvenience that the "delete my account" option is only available on the app and not on the desktop!

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M
9:45 pm EDT

Shopee product

Asan na poh parcel ko but ang tagal 2weeks na ako nghihintay till, now wala pa rin grbi na tlga, to.sabi last week hntay ako, 2-3 days but till now wla pa rin ant d pa na dedeliver grbi na to ...tagal ko na, nghihinty mam sir asan na, poh ba parcel ko marami na parcel ko pending ni isa walang dumarating .wla pa, kayou update sa shopee ano ba, problema ...

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A
5:32 pm EDT

Shopee lacking delivery

I ordered april 18. Based on the shoppee's app, on may 7 it was cancelled for the reason that the items were lost. On may 10, I received the delivery. That is why I wonder that in the app, the record says it was lost but there was a delivery. What I did is I paid the delivery since the items were already delivered. I contacted the supplier that I already received the items. Just this morning, I opened the package, to my surprise, it lacks 50 pcs. I travel a lot, so I don't have much time to check it and I trust the group. Hope your company can settle this. Thank u.

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E
11:53 pm EDT
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Shopee bad of service

I want make a complaint about i have wait long time to get my parcel. From kul to ldu.

I called customer service, 2 times, but no people can give me an answer where is my parcel now.

I feel very angry because the staff promise will call me back but totally no! Then have wait to me call them back again! After that just let me know i have to wait to next week again!

Very poor of service for this company!

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A
5:30 pm EDT

Shopee parcel not received & courier - blackarrow is unreliable

I ordered last 05/05 for mother's day. Order created: 180505114671y47. But til today, no sign of movement from the order. I have reached out to support but they're a headache. I asked nicely to have it delivered but nothing. They give out automated responses that I [censored] hate and they don't seem to [censored] care! [censored] customer service, [censored] courier! I am not recommending shopee and with all of this. Shopee was great at first but once there is a problem, you don't care. I asked for a supervisor and got no reply. I asked for the order to be canceled but no reply! I had to think again and rush to buy another gift for my mom because this happened! Extremely disappointed and appalled.

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J
7:58 am EDT

Shopee I am complaining about free shipping

Hello. Goodevening!

As per your online selling. Once na naka 500 ka diba free shipping na po? Pero bakit ganun? Parang nagbayad pa din ako ng shipping. And one more thing dapat kahit iba ibang seller excepted yung free shipping once na naka500 ka.

Dapat bigyan po sana ng pansin etong sa shoppee. Kasi baka mawalan dn ng costumer at lumipat sa lazada. Kasi sinasabi ng karamihan mas okay daw yung shipping nila dun. Kahit iba ibang sellers counted pa din un.

Kasi pano nga naman pag sa iba ibang seller ka bumili tapos syempre kada item my shipping pa.

Sana po maresolve etong complaint ko na to. Kasi imbis na ganahan ako umorder dahil ng cod. Bigla nalang ako mapapaisip na bumili nlng sa baclaran or cartimar.

Thankyou for understanding!

Thankyou and godbless!

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C
10:24 pm EDT

Shopee delivery & customer service

Made a few orders, initally was ok and delivered.
Subsequent they charged me and orders wasnt receive. Inform me that I was not reachable but freaking i drop so much email to complain and call them and they can even call me anytime, and get scolded and stil telling me I am unreachable?

Stay away from this freaking scammer company, unable to deliver and do not wanna refund.

Unprofessional, Unethical company and employees

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S
6:42 pm EDT

Shopee product keep delaying

I had made two orders from two different company on 2 May 2018 but the companies take a long time to send the product, so far I did not receive any parcel from them. I already extend the Shopee Guarantee and it already exceeds the guarantee date.

I wish Shopee Malaysia can send my product as soon as possible because I want to use its emergency.

Tracking Number:
ER248411500MY (aoneplus)
ER248521315MY (officeplus.com.my)

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J
10:30 pm EDT

Shopee service

Hi! I usually order from shopee because the products are so much cheaper. But these past few months i cant order because of unsupported address when im about to place my order. Im willing to pay for the shipping fee. Before there was options if i would like to ship it by LBC or any courier that ships on our place. Please put options on shipping options. Thanks!

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N
10:33 am EDT

Shopee anti-theft backpack new design black

I have ordered black anti-theft backpack new design from divisorionlineclothes shop last April 10 and paid in full last April 17. I have checked my order and it was stated that order was complete but I haven't received any order yet? How did that happened? I am asking the Seller for the tracking number and yet no reply from divisoriaonlineclothes Shop.
Hoping for immediate action with my query.

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S
8:06 am EDT
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Shopee lazy delivery man lbc courier

I ordered several times on shopee but they keep on saying that house closed even though we are in the house. Sometimes, they are sending a message that the parcel will arrive but no parcel will arrive. We are tired of waiting for the parcel but the delivery man was very lazy to ask or maybe didn't deliver the parcel. I happened to us several times already. Our time is wasted waiting for the delivery man to deliver our parcel. I hope you can change your courier. Black Arrow is good when it comes to delivering the items. All the items that we received from shopee thru Black Arrow arrived unlike the LBC. I hope you can contact the LBC regarding this matter. Thank you.

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U
7:21 pm EDT

Shopee not updated item list of sellers - please improve on this!

I am a first time shopee user and I didnt expect that I will immediately be disappointed!

I ordered a bluetooth keyboard, waited for more than a week for the seller to reply only to learn that the product has been discontinued and they ask me to cancel!

Date of order -04/20
Date when seller asks to cancel - 04/30

The seller is extremedeals.ph

Remove the products you dont sell anymore! It s really such a waste of time and money.

I hope shopee can establish a mechanism to penalize sellers who are not responsible enough to handle their customers' orders. E.g. every cancellation requested by the Seller (without just cause) and attributable to the fault of seller shall be penalized.

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hanie gabo
, US
May 03, 2018 5:49 am EDT

nako nakkbuset na kau black arrow mg2weeks n un order ko gang ngaun nsa paranque sorting center p dn ha ndi nmn malyo seller nkpka pnget ng servce nio mgsara na kau kung di nio kaya iaccomodte mga buyers mas mbls pa ninja van sa nio sa totoo lng

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M
12:13 pm EDT
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Shopee not enough item receive.

Hi Shopee, I've ordered 3 pairs of shoes from dragonman.my on 12/04/2018, and received the parcel by today 27/04/2018. The matter is, I only received 2 pairs instead of 3. I'd already asked the seller due to this issue, as he replied they sent me the correct quantities as ordered, but I didn't receive the other pair, the seller ask me to contact Shopee customer service for solution. Where did the missing item go? The parcel was completely seal with tape. Can you help me alocate where is my other shoes? Is it being send separately? The payment will be release to the seller soon, but I did not receive enough item in my hands. Kindly help me with this issue, hope to hear a good news from you. Tq

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L
8:30 pm EDT

Shopee highly raved 8 times silky silky mask

I'm having this rashes everywhere on my face since this morning after I used the first mask, which never happy before when I use other brands, I've checked it's still 3 years to go until it's expired, so it must have contain some toxic elements. The rashes is very obvious and itchy sometimes painful, I need to put thick makeup to make it look less reddish, I will go to see a clinic soon.

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P
9:55 pm EDT

Shopee refund/ return by movall

I received my order yesterday april 24, 2018, i'm so excited for the item because its cheap and I will use it a lot. Im shocked instead having a ez water cannon hose I receive a shoe rack! Thats a big difference! What am I going to do with that shoe rack! I immediately contacted the supplier that I ordered to, but instead of shouldering they insisted to shoulder the shipping fee mo the product the im returning. I ordered the ez water cannon worth 115 with 2 other stuff so that shipping cost will be use well because its cheap but they want me to shoulder the shipping fee which cost 140 to 200 pesos. The insist shouldering they said that "di daw nagaabono ung boss nila" is it my fault? What should I do? Its suck! Its not like lazada! Lazada shoulder everything if there is something needed to return or refund. What a shame!

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W
Walastic
, VN
May 17, 2018 7:15 am EDT

Do not patronize Shopee Philippines, poor customer service. Better in Lazada, buyers are protected.

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M
10:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shopee rider (john patrick necessario) from black arrow express

This is the 3rd time that my order was assigned to him. My first order that he's supposed to deliver was returned to the seller because he tagged me as consignee not available and the next thing I know is it was already scheduled for return. Didn't receive a call or message from the rider but I did received a msg from BAE that my order is out for delivery. Same goes to my second order, he tagged my order as consignee refused to pay, didnt receive a call or msg from him. So I message the seller and it was reassigned to a different rider, luckily that rider named Ronald Duarte delivered it at my doorstep. And the 3rd one, I got so frustrated, april 17, 2018 I received a message from BAE that the parcel was out for delivery however, no one came and it was for reschedule for no reason, after 6 days of waiting, I even emailed them to make a follow up finally, it is rescheduled for today april 23. Waited ALL DAY and nobody came and to my surprise after checking the app the status is consignee not available. Such a waste of time. I'm so frustrated that i feel like crying.

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Update by MCes
Apr 24, 2018 1:07 am EDT

Guess what? The parcel came in today it was reassigned to a different rider and to my surprise, it was empty. My order is not in there. What a nightmare

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C
Claire VG
, US
Feb 24, 2019 2:20 pm EST

Hello question lang po (order from shopee)
Duamting ang rider knina feb 24 2019 pero sakto na tumawag cia naliligo ako informed nmn ako na delivery ng items today bag kataon lng dumating cla nasa cr ako tpos phone ko nakcharge
Nung naisip ko check fone ko 2 miscalls na pla
So sa makatwid umalis na ang rider it's my fault d ko nacheck agad kung nag txt or nag call cia kc nasa cr ako di ko rinig ang tawag nag return call ako sa rider humingi ako ng sorry pero malayo na cia kaya di na cia makakabalik agad sabi nia ibang rider nlng daw mag dedeliver sa palagay nio po ba maidedeliver pa po ba sakin ang item kc nag consignee not available cia ?

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Jheng Saylon Davis
, US
Nov 21, 2018 8:25 pm EST

May I know where are my items? SHP1811072144035VC

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ComplaintsBoard
E
10:04 pm EDT

Shopee slimming product xs31

The seller hgshop sell our company product below market price. And the product without barcode. Got more customer after buy the product, call to complaint why the product dont have barcode?
I have remind the seller delete the product and sell same price at the market.
But the seller ignore my remind. Shopee please take action the case.
Thanks, and have a nice days.

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About Shopee

Shopee is a leading e-commerce platform in the Philippines that offers a wide range of products and services to its customers. It is a one-stop-shop for all your shopping needs, from fashion and beauty products to electronics and home appliances. The platform is user-friendly and easy to navigate, making it accessible to everyone, regardless of their level of tech-savviness.

One of the key features of Shopee is its competitive pricing. The platform offers some of the best deals and discounts on a variety of products, making it an attractive option for budget-conscious shoppers. Additionally, Shopee regularly runs promotions and campaigns, such as flash sales and free shipping, to further incentivize customers to shop on the platform.

Shopee also has a strong focus on customer service. The platform has a dedicated customer support team that is available 24/7 to assist customers with any queries or concerns they may have. Shopee also has a buyer protection policy in place, which ensures that customers receive their orders in good condition and on time. In the rare event that a customer is not satisfied with their purchase, Shopee offers a hassle-free return and refund process.

Another unique feature of Shopee is its social aspect. The platform has a built-in social media feature that allows customers to interact with sellers and other shoppers. This creates a sense of community and fosters trust between buyers and sellers.

Overall, Shopee is a reliable and convenient e-commerce platform that offers a wide range of products at competitive prices. Its focus on customer service and buyer protection make it a trustworthy option for online shopping in the Philippines.

Shopee Customer Reviews Overview

Shopee is a popular online shopping platform that has gained a lot of positive reviews from its users. One of the most appreciated features of Shopee is its user-friendly interface, which makes it easy for customers to navigate and find what they are looking for. The platform also offers a wide range of products, from electronics to fashion, at competitive prices.

Another positive aspect of Shopee is its secure payment system, which ensures that customers' personal and financial information is protected. The platform also provides reliable delivery services, with many customers reporting fast and efficient shipping.

Shopee's customer service has also received praise from users, with many reporting quick and helpful responses to their inquiries and concerns. Additionally, the platform offers various promotions and discounts, making it an attractive option for budget-conscious shoppers.

Overall, Shopee has received overwhelmingly positive reviews from its users, with many praising its ease of use, wide range of products, secure payment system, reliable delivery, and excellent customer service.
Ratings on other sites
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2.5
40 reviews

Overview of Shopee complaint handling

Shopee reviews first appeared on Complaints Board on Nov 9, 2016. The latest review My payment (seller) haven’t been released - 1 week delayed was posted on Mar 28, 2024. The latest complaint Bills payment through shopeepay | meralco bill was resolved on Nov 13, 2022. Shopee has an average consumer rating of 1 stars from 1159 reviews. Shopee has resolved 14 complaints.
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  1. Shopee contacts

  2. Shopee phone numbers
    +65 62 066 610
    +65 62 066 610
    Click up if you have successfully reached Shopee by calling +65 62 066 610 phone number 32 32 users reported that they have successfully reached Shopee by calling +65 62 066 610 phone number Click up if you have UNsuccessfully reached Shopee by calling +65 62 066 610 phone number 56 56 users reported that they have UNsuccessfully reached Shopee by calling +65 62 066 610 phone number
    Singapore
    +62 213 950 0300
    +62 213 950 0300
    Click up if you have successfully reached Shopee by calling +62 213 950 0300 phone number 26 26 users reported that they have successfully reached Shopee by calling +62 213 950 0300 phone number Click up if you have UNsuccessfully reached Shopee by calling +62 213 950 0300 phone number 23 23 users reported that they have UNsuccessfully reached Shopee by calling +62 213 950 0300 phone number
    6%
    Confidence score
    Indonesia
    +60 322 989 222
    +60 322 989 222
    Click up if you have successfully reached Shopee by calling +60 322 989 222 phone number 82 82 users reported that they have successfully reached Shopee by calling +60 322 989 222 phone number Click up if you have UNsuccessfully reached Shopee by calling +60 322 989 222 phone number 62 62 users reported that they have UNsuccessfully reached Shopee by calling +60 322 989 222 phone number
    14%
    Confidence score
    Malaysia
    +886 266 366 559
    +886 266 366 559
    Click up if you have successfully reached Shopee by calling +886 266 366 559 phone number 9 9 users reported that they have successfully reached Shopee by calling +886 266 366 559 phone number Click up if you have UNsuccessfully reached Shopee by calling +886 266 366 559 phone number 9 9 users reported that they have UNsuccessfully reached Shopee by calling +886 266 366 559 phone number
    Taiwan
    +66 20 178 399
    +66 20 178 399
    Click up if you have successfully reached Shopee by calling +66 20 178 399 phone number 9 9 users reported that they have successfully reached Shopee by calling +66 20 178 399 phone number Click up if you have UNsuccessfully reached Shopee by calling +66 20 178 399 phone number 8 8 users reported that they have UNsuccessfully reached Shopee by calling +66 20 178 399 phone number
    6%
    Confidence score
    Thailand
    +84 19 001 221
    +84 19 001 221
    Click up if you have successfully reached Shopee by calling +84 19 001 221 phone number 6 6 users reported that they have successfully reached Shopee by calling +84 19 001 221 phone number Click up if you have UNsuccessfully reached Shopee by calling +84 19 001 221 phone number 5 5 users reported that they have UNsuccessfully reached Shopee by calling +84 19 001 221 phone number
    9%
    Confidence score
    Vietnam
    +63 28 805 200
    +63 28 805 200
    Click up if you have successfully reached Shopee by calling +63 28 805 200 phone number 206 206 users reported that they have successfully reached Shopee by calling +63 28 805 200 phone number Click up if you have UNsuccessfully reached Shopee by calling +63 28 805 200 phone number 158 158 users reported that they have UNsuccessfully reached Shopee by calling +63 28 805 200 phone number
    13%
    Confidence score
    Philippines
    More phone numbers
  3. Shopee emails
  4. Shopee headquarters
    5 Science Park Drive, Shopee Building, 118265, Singapore
  5. Shopee social media
Shopee Category
Shopee is related to the Online Shopping category.

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