I purchased a telephoto lens from them over the phone and after a week Icalled them because no confirmation had been received and it had not been shipped. The persn "helping" me said that he would get it out that day and send it 2 day air. He asked me if he could offer any other gooddeals and he upsold me what was represented as a professional tripod for my camera. What I received two days later was a very cheesey tripod that I could get for $20 at Radio Shack. I called and complained and they said that they made a mistake and would send the right one. Two weeks later I received the very same tri-pod. When I called back to return them both, they said that I would have to pay the freight and two restocking fees.