Shopbop / terrible
I placed an order, waited for it to arrive for one month to open the box and realize you sent me wrong items????
I quickly emailed them about the mistake and they said they will refund only after I ship the items back. They were impolite and rude. I felt so awful when talking to me. Teach your staff how to talk to customers or you will lose your shady business. It already doesn't look trustful.
Moreover, this guy from the CS made a decision for me and simply canceled my order, even though I took some time to think. If you're so self-standing than maybe you will go to hell?
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