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1.5 25 Reviews

ShopAtHome.com Complaints Summary

3 Resolved
22 Unresolved
Our verdict: With ShopAtHome.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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ShopAtHome.com reviews & complaints 25

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Newest ShopAtHome.com reviews & complaints

ComplaintsBoard
C
4:43 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ShopAtHome.com No response on cash rebate inquiry

I made a purchase thru this website. Order never showed (nor the pending cash back amount). I'm only .02 away from being able to cash in my rebate check. Geez! Tried e-mailing customer service 2x. No response. Only an automated e-mail stating that they were looking into my rebate inquiry. What BS. I went with shopathome.com because they were offering a higher cash back %. I've also used ebates, and they are WAY better. I already received a check from ebates. These people stink. I'm surprised they are still in business. I guess I will have to report my complaint with the BBB if I don't hear from a rep by Monday. I'd advise anyone to stay away from shopathome. What a Rip Off and waste of time!

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ShopAtHome Customer Service
ShopAtHome Customer Service
Greenwood Village, US
Oct 24, 2011 10:05 pm EDT

Hi cshihad,
I'm Annette and I represent ShopAtHome.com. In some cases we are able to address cash back inquiries within a few days. However, it is truly dependant on the individual merchants turn around. In many cases, it can take up to or even exceed 30 days. While we update cash back balances daily, some merchants may only provide us with your purchase information after the products have shipped, in which case it could be a few days after the actual purchase that your ShopAtHome.com account reflects that purchase.

Without your email address I am unable to determine where we are in investigating your inquiry. Please send me an email to service@shopathome.com and put "Attn: Annette" in the subject line and I'll get back to you quickly.

Many regards,

Annette

ComplaintsBoard
C
2:25 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ShopAtHome.com Cashback Scam

ShopAtHome.com advertises one cash back amount and pays another. New to their site, we recently purchased a television at Sears through ShopAtHome.com, with an advertised 15% cashback. Our Sears order total was $539.99. Cashback should have been $81.00. We were instead credited $27.00, only 5% cashback! We also never received the new subscriber $5 cashback bonus. After making numerous attempts to contact ShopAtHome.com, both by email and telephone, with NO RESPONSE, we will be reporting them to the appropriate regulatory agencies. ShopAtHome.com is a scam!

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ShopAtHome.com Customer Service
Greenwood Village, US
Sep 20, 2011 7:09 pm EDT

Hi CashbackScam!

I'm sure glad we were alerted to your comments, as we are currently researching an inquiry that sounds like the issue you mentioned above, and I believe it may be your account. Please email me at service@shopathome.com "Attention Annette" and I will be happy to get this issue resolved for you right away.

Thank you so much!
Annette
Customer Service Manager
ShopAtHome.com
service@shopathome.com

ComplaintsBoard
K
8:27 pm EDT

ShopAtHome.com ShopAtHome.com looks like a scam

ShopAtHome.com looks like a scam. I purchased at safeway.com through ShopAtHome by clciking at the right deal which said 20$ cashback for orders of 49$ or more .I order edat safeway.com for little more than 49$. I received my ordered items as well. But my shopAtHome.com shows up only 13$ rebate cashback amout. Also i signed up and purchased for the first time through ShopAtHome.com, which means i need to get my 5$ bonus cashback as well. But my account says 0.00$ signup/bonus amount. Also no customerService number to contact them.. phh!

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ShopAtHome Customer Service
ShopAtHome Customer Service
Greenwood Village, US
Sep 13, 2011 12:12 am EDT

We are currently offering $13 on Safeway.com purchases to first-time safeway.com customers (see our Cash Back Guidelines on the Safeway.com store page on our site: http://www.shopathome.com/Coupons/shop.safeway.com#vr). If our site stated $20 cash back, that may have been on Extra Cash Back event where we offered an extra $7 cash back bonus. Currently, our system processes the bonus after the purhase is processed, and you will see the bonus show up days later sometimes. This is being modified so you see the entire cash back (including bonus) at one time. Stay tuned for that improvement!

Some merchants take up to 30 days to report our customers purchases to us. If you made your Safeway.com purchase through ShopAtHome.com during an Extra Cash Back event, but do not see the bonus in your my ShopAtHome.com account, please fill our the Contact Us form on our site (http://www.shopathome.com/Contact.aspx) and select "Cash Back Rebates" from the drop down. Be sure to include your order number, amount, date of purchase on your inquiry and we will research it for you.

ShopAtHome.com does not offer a sign-up bonus. However, we have a Tell-A-Friend program. Please see "How does the Tell-A-Friend Program Work" section of our FAQ's for details: http://www.shopathome.com/pages/faqs.aspx#cat9.

I hope this helps. If you still have questions or comments, please use our Contact Us Form (http://www.shopathome.com/Contact.aspx).

Many regards,

Chrysie

UPDATE: Our customer service team checked your account this morning (9/12/2011) and your bonus was processed.

Please verify that your account is in order.

ComplaintsBoard
E
8:25 pm EDT

ShopAtHome.com They never ever responded and resolved problem

Yes, they pay your real cash back but their cash back system is not reliable. About 30 % of websites they advertised, won't pay you cash back as promised. You have to wait until 30 days if no cash back show up then you can send cash back inquiry, asked them to investigate. They never ever responded and resolved problem ! You will only received automatically responded email. That's it.

I lost my eligible cash back more than $20 from 3 websites so far . I do online shopping almost everyday and experienced many cash back websites. I would recommended "Fatwallet" or "eBates" which are more reliable and great customer service.

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ComplaintsBoard
H
5:55 pm EST

ShopAtHome.com Beware, they are cheating

Once my rebate account reached $35, suddenly the balance dropped to $0 and he never received a check. BEWARE! THEY ARE CHEATING!

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P
P
Pam26
, US
Sep 03, 2018 11:52 pm EDT

This site is a SCAM. Beware. They NEVER send your cash back. They are liars and cheating the public.

DON'T USE THEM FOR CASH BACH - YOU WILL NEVER SEE YOUR MONEY!

B
B
BOB MULLAY
, US
Apr 18, 2011 11:46 am EDT

I-Don't-Think-So.goaway

ShopAtHome Customer Service
ShopAtHome Customer Service
Greenwood Village, US
Apr 06, 2011 10:57 pm EDT

Hi Jill,

I'd like to help figure this out. Please send an email to service@shopathome.com. Put "Attn: Chrysie" in the subject line. I'll be able to research you account from your email address, but if you have any other information (such as order numbers, order amounts, store names, dates of purchases) it will help me learn what might have happened to your account.

If this is your first cash back check from ShopAtHome.com we send an email asking you to verify your mailing address. Often times, these emails are blocked or considered "spam" and never make it to your inbox. Please check your spam or "junk" folder to see if you've received communication from ShopAtHome.com.

I'll be on the lookout for your email Jill. Hope to hear from you soon!

Many regards,

Chrysie

F
F
fashionista mom
Fort Collins, US
Apr 06, 2011 10:19 pm EDT

The exact same thing happened to me. My balance was up to $120 and said the ck would be mailed at the end of February. Now that information has disappeared and no check! very disappointed. I can't seem to figure out how to contact anyone there either. I have tried to email and never heard back. Jill

ShopAtHome Customer Service
ShopAtHome Customer Service
Greenwood Village, US
Mar 09, 2011 7:21 pm EST

Hollet,
I'm sorry to hear that there was a problem with your account. I can help. Email me at service@shopathome.com and put Attn: Chrysie in the subject line.
Thanks - Chrysie

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