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Shoney's North Americafood and customer service very bad

1
E Nov 25, 2017

I went to shoney's In Gadsden -Alabama on 11/24/2017 to have lunch like I always do since I work close to them . This time the customer service was very poor and very bad . Nobody asked me what I want and nobody offered a refill on my sweet tea and none of the waitresses offered or asked me if I need anything . And when I complainedthe waitress by the name of Baylee was very rude to me and took the complaint as a joke and did nothing so I asked for a manager and the manager did nothing too . I was very surprised at the poor and unprofessional and irresponsible people there from waitresses to management . They did NOT care that I am complaining and took it as a joke . This will be my last visit to this place and to Shoneys . But I still want a full refund of my money and a formal apology from higher management . I am planning to submit a complaint to the better business bureau and the attorney general since I did not like. The quality of food either on that day .
My name is Eyad Matalka
My cell phone number is [protected]
The shoney's restaurant is in Gadsden - Alabama on Meighan Blvd
Zip code 35903

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