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1.1 52 Reviews

ShoesPie Complaints Summary

1 Resolved
51 Unresolved
Our verdict: If considering services from ShoesPie with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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ShoesPie reviews & complaints 52

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H
1:42 am EST

ShoesPie I want my money back

I don't recommend you dealing with this company. For real. It's a huge waste of money and time.
I ordered several items at the beginning of July and guess what? I haven't received them yet. All of their explanations are usually the same, they always apologize, but do absolutely nothing to resolve this problem.
Asking for a refund from them is useless. They will offer a store credit, exchanging, anything, but a refund. I am so tired of waiting, I don't even want those items, I simply need them to give my money back :(

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ShakiraBrien
, US
Nov 15, 2017 11:38 pm EST

Hi,
So sorry to hear you had some problems on your order, could you please let me know your order number at reviews@shoespie.com so that I could be able to help you? Thanks for your cooperation and hope you have a nice day.

ComplaintsBoard
R
6:18 am EDT

ShoesPie They never deliver

I'm soooo disappointed. How can you run your business treating customers that way?
Guess when I ordered my items? In May! Obviously, it will never be delivered. But I want you to know that they don't deliver.
The only thing I got from them was my order confirmation. And each step of this easy process took them several weeks. Contacting them was absolutely not helpful and useless. Please, stay away from this s%%%%y company and use reliable websites for ordering.

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sherry001
, US
Sep 18, 2017 10:23 pm EDT
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Hi,
Good day.
So sorry to hear that you had some problems on your order, could you please send me your order number at reviews@shoespie.com ?
I am sure that I could be able to resolve your problems. Looking forward to your reply.

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D
9:16 am EDT
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ShoesPie shoespie is a scam! they stole my money!

They mislead people in their website. They post pictures of shoes from other websites making people believe they will get those shoes. They prices are los high, most shoes are $75 and up, plus delivery. Once you buy the shoes, they send you a poor replica of the shoes. $5 shoes. If you want to return the shoes, they offer to give you back 10% of what you paid. If you complain through PayPal, they aske you to return the shoes back to China but you have to pay for the shipping. It will cost you $60 and up, it depends the weight. At the end you lose anyway. Be aware! Stay away from Shoespie. This company should be banned.

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H
9:06 am EDT

ShoesPie shoespie / worst shoes ever with the highest price, please stay away from shoespie

Order [protected]) gorgeous contrast color straps dress sandals color: nudesize:us 9 | eu 39 | uk 6.5 | cn 40. I finally got my shoes after waiting for almost 3 months, I opened the package, got shocked.
I ordered a pair of shoes they were poorly made or even defected and looked nothing like pictures on their website and I can barely call them shoes, they are more like cheap toys.

Do not buy from shoespie!

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L
3:03 pm EDT

ShoesPie gorgeous contrast color straps dress sandals color:white size:us 8.5 | eu 39 | uk 6.5 | cn 40

Order 1092139

Gorgeous Contrast Color Straps Dress Sandals
Color:White
Size:US 8.5 | EU 39 | UK 6.5 | CN 40
 

I ordered a pair of shoes they were poorly made or even defected. The leather n straps are warped the shoe will not even stay on the foot. I am currently trying to return them and would like to get a refund. The shoes took 6 weeks to arrive and they are horrible. I am emailing customer service as is noted on the return policy page because I will need to get instruction of how to return them. I am not getting a response. I sent pictures by email of the horribly made shoes as noted on the return page still no response. It also says if they do not get them by 15 days then I will not be refunded. How am I going to return them if there is no way to return them because the company will not give me the information I need to return them. I am so upset money just wasted. Never again. I will do all I can do to get this company off of the internet. Selling horrible products n taking people money.

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H
8:19 am EDT

ShoesPie unauthorized payments, unethical behavior, rip off scam

This website is horrible to order don't ever waste your time or money takes an whole month or more to receive an doer that's if you do . There version of customer service sucks and is very disappointing they do not try to solve any problems or concerns that you might have not even an 1800 number to reach a live specialist . This site needs to improve maybe take some tips from other online company such as, Old Navy, Fashion Nova, and Guess . I do online ordering a lot and to come across this problem is very disturbing for me .

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5:56 pm EDT
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ShoesPie worst shoes ever with the highest price, please stay away from shoespie

I finally got my shoes after waiting for almost 4 months, I opened the package, got shocked.

1, the shoes are like more than 3 years old with dirt and marks.
2, they are made of cheap plastic, they are unwearable.
3, I can barely call them shoes, they are more like cheap toys.

They labeled the price super high, I thought they have better quality of shoes. It turned out I got the worst shoes I have ever seen in my life.

Please stay away from this website, do not waste your time and money here.

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M
8:46 am EDT

ShoesPie It's a racket!!

I received the shoes for my wedding, but they were cheaply made, ill fitting, and reeked of chemicals. I am in the process of returning the item now, but cannot seem to get them to tell me where to send the return. Also, I paid $85 for the item. To return the item, they will only refund $65 to cover the shipping costs to me (at checkout it was FREE shipping) and "craft making costs". I don't even know how to explain why, as a customer, I'm covering their "craft making costs" for an item that they can resell upon return. This is a racket. Do not make any purchases on this site!

Read full review of ShoesPie and 1 comment
Update by mouser7th
May 25, 2017 1:34 pm EDT

The company states that if I say this issue has been resolved, then they will issue a refund. So, as long as they refund my money, this issue will be considered resolved. I will update this as soon as my refund has been issued.

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damagedCustomer
, US
May 19, 2017 5:59 pm EDT
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I finally got my shoes after waiting for almost 4 months, I opened the package, got shocked.

1, the shoes are like more than 3 years old with dirt and marks.
2, they are made of cheap plastic, they are unwearable.
3, I can barely call them shoes, they are more like cheap toys.

They labeled the price super high, I thought they have better quality of shoes. It turned out I got the worst shoes I have ever seen in my life.

Please stay away from this website, do not waste your time and money here.

ComplaintsBoard
T
12:53 pm EDT

ShoesPie customer service/suspicious company

I was going to place an order for three pairs of boots. I read the reviews of the boots on shoespie.com, and when I saw that many of the reviews were submitted by the same person and in broken English, I became suspicious. I checked the return policy, and it said they could be returned in California. I decided to live-chat to ask for the address where I could return the shoes in California. "Helen" asked for my order number. I said I don't have one yet, and I want to know the address for the return just in case. She said I would have to make the purchase first, before they will tell me the return address. What?! I asked if the company was located in China. Yes. RED FLAG! I then asked what was so bad about giving me the address beforehand. She said it was company policy. WHAT?! I told her that sounds suspicious, so I'm not going to make the purchase. All she said was "ok." Wow. Judging from the complaints on this site and on YouTube, look like I dodged a bullet! NEVER BUY FROM SHOESPIE.COM.

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damagedCustomer
, US
May 19, 2017 6:00 pm EDT
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I finally got my shoes after waiting for almost 4 months, I opened the package, got shocked.

1, the shoes are like more than 3 years old with dirt and marks.
2, they are made of cheap plastic, they are unwearable.
3, I can barely call them shoes, they are more like cheap toys.

They labeled the price super high, I thought they have better quality of shoes. It turned out I got the worst shoes I have ever seen in my life.

Please stay away from this website, do not waste your time and money here.

ComplaintsBoard
D
7:49 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ShoesPie Never got shoes and no refund!

I waited for 3 months, did not get the shoes, they did not refund and kept saying the shoes were delivered, but they did not give me any information about who delivered the shoes and where they delivered the shoes. I do not know what to do!
I wasted so much time emailing them asking for information.
Also, they sold the shoes with super high price, I wasted my money.
Please never shop at this website!

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Update by damagedCustomer
May 19, 2017 5:58 pm EDT

I finally got my shoes after waiting for almost 4 months, I opened the package, got shocked.

1, the shoes are like more than 3 years old with dirt and marks.
2, they are made of cheap plastic, they are unwearable.
3, I can barely call them shoes, they are more like cheap toys.

They labeled the price super high, I thought they have better quality of shoes. It turned out I got the worst shoes I have ever seen in my life.

Please stay away from this website, do not waste your time and money here.

Update by damagedCustomer
Apr 25, 2017 5:24 pm EDT

they gave me a zip code in the tracking information, it is not helping at all.
I waited for 3 months, lost my time and money. no more waiting.
please stay away from this website.

Resolved

update complaint.

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B
5:13 pm EST

ShoesPie Shoes that I bought & haven't received my order yet!!!

I order 2pairs of shoes bout 3weeks ago, said shipping was gonna be 4-5 business days" it has already been 3-4weeks still haven't received my shoes yet, this is ridiculous I haven't waited so long for an order, I just want back my $money if they aren't gonna send/mail my shoes, make no sense to take my $$$$ & shipping date is overdue!. Never ordering frm shoes pie no more💯👌🏽✌🏼

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damagedCustomer
, US
Apr 24, 2017 7:45 pm EDT
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I waited for 3 months, did not get the shoes, they did not refund and kept saying the shoes were delivered, but they did not give me any information about who delivered the shoes and where they delivered the shoes. I do not know what to do!
I wasted so much time emailing them asking for information.
Also, they sold the shoes with super high price, I wasted my money.
Please never shop at this website!

ComplaintsBoard
E
12:59 am EST

ShoesPie Do not buy from Shoespie!!

I bought a pair of super expensive shoes for over $100 from this website www.shoespie.com and they gave me nothing but trouble. Delivery took way too long and it took over a month to get them. All that time I was trying to get in touch with someone from Shoespie but they never replied. I had no tracking number so I was not able to track my order and had no idea what to do. When my shoes finally arrived I was extremely happy. That was until I opened the package and saw my shoes! They were so poorly made and looked nothing like pictures on their website. I sent them a message and demanded a full refund, but they did not reply anything yet. Do not buy from Shoespie!

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damagedCustomer
, US
May 19, 2017 6:01 pm EDT
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I finally got my shoes after waiting for almost 4 months, I opened the package, got shocked.

1, the shoes are like more than 3 years old with dirt and marks.
2, they are made of cheap plastic, they are unwearable.
3, I can barely call them shoes, they are more like cheap toys.

They labeled the price super high, I thought they have better quality of shoes. It turned out I got the worst shoes I have ever seen in my life.

Please stay away from this website, do not waste your time and money here.

D
D
damagedCustomer
, US
Apr 24, 2017 7:46 pm EDT
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I waited for 3 months, did not get the shoes, they did not refund and kept saying the shoes were delivered, but they did not give me any information about who delivered the shoes and where they delivered the shoes. I do not know what to do!
I wasted so much time emailing them asking for information.
Also, they sold the shoes with super high price, I wasted my money.
Please never shop at this website!

ComplaintsBoard
Y
6:37 pm EST

ShoesPie Return shoes

I would not have to call it a scam if you just refund my money. When I got the shoes, I realized I cant walk in these high heels and I notified shosspie right away. They told me it was nothing they could do. They said it would cost more to send back then what I paid. That they will refund $15 and just give them to family/friend. Why would you tell someone that?

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damagedCustomer
, US
Apr 24, 2017 7:46 pm EDT
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I waited for 3 months, did not get the shoes, they did not refund and kept saying the shoes were delivered, but they did not give me any information about who delivered the shoes and where they delivered the shoes. I do not know what to do!
I wasted so much time emailing them asking for information.
Also, they sold the shoes with super high price, I wasted my money.
Please never shop at this website!

ComplaintsBoard
J
11:31 am EDT

ShoesPie Shoes (unofficial smelly shoes)

I sent my shoe bestie on mission for the louis vutton gator strappy sandal... I was willing to buy a used pair so we searched high and low and came up with nothing. A few months later my shoe bestie texted me this website with my shoe and they had my size I was super excited... I ordered the shoe and paid 70 bucks for them I expected to pay way more but hey I was excited and did not investigate the site (Shame on me) after, I purchased the shoe I begin to look at other shoes and then I noticed these are all pictures from the original sites (They copy and paste pics). I immediatley reached out to the chat live and asked where were they located and when I saw china as the reply I knew I was in for a big surprise. So several months later my package arrived in a crushed box and filthy gray plastic the smell was horrific it was a mix between gas and chemicals. The shoes were very dusty and did not look as pictured very very cheap material and did I mention they smelled! I contact paypal immediately to open up a claim and I have to pay $36.70 to return these shoes in order to get a full refund. The customer loose in this situation and china based companies need to be band or they must pay for all returns foreign and domestic. Very disappointed! Do not buy from shoespie!

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M
7:21 am EDT

ShoesPie Fraud!!

I have ordered my shoes about a month ago and received nothing yet! When I went online and checked the reviews I found out that Shoespie was a scam website! It's horrible how many people were robbed and scammed by this company! I bet that all the positive reviews are written by their employees! I contacted their customer service and asked for a refund, but never received a reply!
I should have checked the reviews before ordering! I already contacted PayPal and hope they'll get my money back!

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E
3:23 am EDT

ShoesPie Need some information

I received a pair of shoes that looked nothing like pictures on their website! I immediately emailed www.Shoespie.com customer care, but never received a reply! Tried to call them but their phone is always busy! This website is a complete scam, don't order anything from them. I have no idea what to do and how to get my money. I need some information and their additional contacts. Please, if anyone has this information share it. This company should be shut down!

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R
3:05 am EDT

ShoesPie Scam!

This website is just another scam! I made an order and bought one pair of shoes from www.shoespie.com. When my order arrived and I opened the package I was very disappointed because the shoes I received were not what I ordered. These shoes were cheaper, looked very poor and were made out of rubbish material. When I contacted the company they said they don't do refunds! Their return process is absolutely ridiculous! Don't order from this website!

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damagedCustomer
, US
Apr 24, 2017 7:47 pm EDT
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I waited for 3 months, did not get the shoes, they did not refund and kept saying the shoes were delivered, but they did not give me any information about who delivered the shoes and where they delivered the shoes. I do not know what to do!
I wasted so much time emailing them asking for information.
Also, they sold the shoes with super high price, I wasted my money.
Please never shop at this website!

ComplaintsBoard
T
3:00 am EDT

ShoesPie Two months passed, never received my order

I'm very disappointed and frustrated! I made my order in early february and received nothing yet and it's already march 14! I bought two pairs of shoes and was supposed to get them weeks ago! After I paid I received a message stating that my order was confirmed. They are extremely slow, or super dishonest thieves! Almost two months passed and they cannot deliver 2 pairs of shoes! I paid for those shoes, got nothing, so i'm going ti open a dispute with my credit card company. Stay away from shoespie!

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S
8:25 am EST

ShoesPie Total waste of money!

I've ordered 2 pairs of shoes from this website. The order was placed in early february and I received nothing yet. I contacted them many times and every time they say that my order was on its way.
What a complete waist of money! When I decided to read the reviews I was shocked! So many people were scammed by shoespie. This place needs to be shut down, they are running a huge scam! First they take your money and they just disappear! Very poor company!

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J
7:56 am EST

ShoesPie Too long!!

I've ordered a pair of shoes from Shoespie back in January and it is now March and still no package! A real business wouldn't take this long to send a product. I tried to contact them many times and cannot even get in touch with a real person! When I called I was put on hold fro like forever! Then I sent them an email and never received a reply. I will never buy anything here! I doubt that I will ever get my shoes. Thieves!

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Frequently asked questions (FAQ) about ShoesPie

Expand Collapse all
Is Shoespie a legitimate online shoe retailer?

Shoespie is a legitimate online shoe retailer, and they have been in business since 2012.

Are the shoes sold by Shoespie authentic?

Shoespie claims that all of their shoes are authentic, but it is always recommended to do your own research and read reviews before making a purchase.

Is Shoespie a safe website to shop on?

Shoespie uses secure encryption technology to protect customers' personal and financial information, making it a safe website to shop on.

Does Shoespie have a good reputation among customers?

The reputation of Shoespie among customers is mixed, with some reporting positive experiences and others reporting negative experiences.

Is Shoespie known for shipping products in a timely manner?

Shoespie has a reputation for sometimes taking a while to ship products, so it is recommended to order well in advance if you need shoes by a certain date.

Does Shoespie offer refunds or exchanges?

Shoespie offers refunds and exchanges within 30 days of receiving the product, as long as it is unused and in its original packaging.

Is it easy to contact Shoespie's customer service?

Shoespie provides multiple ways to contact their customer service, including email and live chat, and they are generally responsive.

Does Shoespie have a physical retail location?

Shoespie is an online retailer and does not have any physical retail locations.

Are the prices on Shoespie competitive with other shoe retailers?

Shoespie's prices are generally lower than many other shoe retailers, but quality may vary.

Are Shoespie's shoe sizes accurate?

Shoespie's shoe sizes have been reported to run small, so it is recommended to order a half-size up.

Are there any notable quality issues with Shoespie's shoes?

Some customers have reported quality issues with Shoespie's shoes, including poor craftsmanship and materials.

Does Shoespie offer free shipping?

Shoespie does offer free standard shipping on orders over a certain amount, which varies depending on the country.

Does Shoespie have a loyalty program?

Shoespie does not have a loyalty program at this time.

Is Shoespie a reputable brand in the shoe industry?

Shoespie is not a particularly well-known brand in the shoe industry, but they do offer a wide range of shoe styles.

Does Shoespie offer any additional services, such as shoe customization?

Shoespie does not offer any additional services beyond selling shoes.

Does Shoespie have any social media presence?

Shoespie does have a social media presence on platforms such as Facebook, Instagram, and Twitter.

Does Shoespie have any major partnerships or collaborations?

Shoespie does not have any major partnerships or collaborations at this time.

Does Shoespie offer any sustainable or eco-friendly shoe options?

Shoespie does not appear to have a specific focus on sustainability or eco-friendliness at this time.

Are there any additional fees or charges when ordering from Shoespie?

Shoespie may charge additional fees or taxes depending on the destination country, so it is recommended to review the total cost of your order before purchasing.

Is Shoespie a good choice for vegan or cruelty-free shoe options?

Shoespie does not have a specific focus on vegan or cruelty-free shoe options at this time, but they do offer some styles that are made with synthetic materials.

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Phone number

+86 29 6896 8082

Website

www.shoespie.com

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