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1.1 52 Reviews

ShoesPie Complaints Summary

1 Resolved
51 Unresolved
Our verdict: If considering services from ShoesPie with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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ShoesPie reviews & complaints 52

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B
2:24 pm EDT

ShoesPie Crab sales

On February 7,2023 I ordered 15 lbs of King Crab from a company on line. My credit card shows a company named Shoepie.co.. After 2 weeks of waiting I sent an email and they assured me it was on its way with many satisfied customers. The tracking they sent me was in China and could not get confirmation. I am requesting a refund of my $114.99 payment. Please advise if you can assist

Thank you

Desired outcome: Refund

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3:22 pm EDT
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ShoesPie Rolling Manicure Table

I ordered a rolling manicure table on March 7, 2023 for $50.75. It said it could take up to 30 days to ship so I waited and would check for a tracking number then it was non existent. I reached out and got a response they said they would just refund me even though I didn’t want the refund I wanted the product. I’m writing this complaint on May 21, 2023 now and it’s been some emails back and forth but still no refund. This was a gift to my daughter for her birthday and I’m a single mother of 3 and I feel horrible because this did not come in time for her birthday and I didn’t get my money back to get her something else. This website needs to be shutdown for fraud.

Desired outcome: Website needs to be shut down. They are committing fraud and stealing money.

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2:50 pm EDT
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ShoesPie Took my money, never got item!!

On March 10 2023 I ordered a 11 ft W x 11 ft D Plastic Storage Shed for $78.00. I reached out several times to the email address listed and I never received a response back. As a single mother of 3 every penny counts and I was/ am In need of a storage place for the kids and I. If their was a issue we could of figured out a solution but nothing from them in regards to me reaching out.

Desired outcome: I would love either my money back or the item I paid for and never received

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Is ShoesPie legit?

Our verdict: After an exhaustive investigation, Complaints Board has identified ShoesPie as exhibiting significant legitimacy concerns, categorically indicating it's not legit. Engaging with ShoesPie is strongly discouraged, highlighting a substantial risk to users' personal and financial security. Do not provide any information. Report any suspicious activity to the relevant authorities.

ShoesPie earns 1% level of Trustworthiness

Critical Trust Alert: Complaints Board reveals ShoesPie as a scam with only 1% ligitimacy. Strongly advised against interaction.

With only 1% of 0 complaints being resolved, ShoesPie slow complaint resolution rate suggests poor service, lack of responsiveness, or a lack of helpfulness, causing frustration to users. It is obvious that the company has the lowest level of trust.

Exercise caution when using shoespie.com as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.

ShoesPie protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

If you purchased a website from ShoesPie that is currently for sale, and you did not receive what you paid for, you may be a victim of a scam. To try and get your money back, you can try contacting the seller, filing a dispute with the payment platform, or reporting the seller to the relevant authorities.

However ComplaintsBoard has detected that:

  • The age of ShoesPie's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
  • Shoespie.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Shoespie.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
  • This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
ComplaintsBoard
A
5:53 pm EDT

ShoesPie Never received the item I purchased and never got a refund.

I ordered a CD Burner from Shoespie on March 5th 2023. A month went by and I didn’t receive the item I purchased. I contacted the company and they sent me a tracking number which turned out to be bogus. I got a reply that the number was invalid. So, I asked for a refund twice and as of today, April 30th 2023, I still haven’t gotten a refund. If Shoespie is going to send me the CD Burner I’d like for them to refund me my money.

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9:08 am EDT
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ShoesPie Chest freezer

I ordered a chest freezer from them on March 1. They said it would take about 15 to 20 days to deliver. I check the tracking every day and one day it said it was delivered but I never got any package and I’ve contacted customer service over and over and I want a refund and they keep telling me it’s processing, but I never get any refund. I have tried to dispute the claim with Cash app and they keep denying my dispute because it appears that nothing was wrong and there was no error, but there is a huge error. I haven’t gotten my money or my chest freezer and this is starting to get ridiculous. I feel like I got scammed out of my money and all I wanted was a freezer

Desired outcome: I just want my money back

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10:58 pm EDT
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ShoesPie Is it a scam???

I placed an order 02/23/2023. It was shipped on 03/09/2023. I kept checking the tracking and for a long time no update. Then 04/04/2023 it reads US, delivered. "LIE". I was home all day and it never arrived. So here it is 04/09/2023 and I still can't get any help. I have emailed them too many times. There is no number to call. I am so upset. I would just at least like my money back if I can't get what I purchased.

Another thing... my order doesn't even show up under my account on shoespie? So, I can't dispute for a return without that.

Desired outcome: Money back or the item I purchased.

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3:43 pm EDT
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ShoesPie 88-key weighted digital piano

There tracking shows my package was delivered at 830am this morning yet I haven't received the package nor has the post office received any package in my name. So where did it go. The address was correct and on shoepies contact us page it says the times to call but doesn't give u a phone number only an email. I sent them an email but I have a feeling there not gonna respond. Is this site just a scam! If not why do I have to go through all this trouble to find it!

Desired outcome: I want my package. If the post office didn't receive it then it clearly wasn't delivered!!!!

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12:14 pm EDT
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ShoesPie Crab legs not received, no response from shopee

The order #104796 placed on 2/2/2023 and shipped on 2/6/2023 was associated with tracking # AS811568067CN.

On 2/26/2023 the tracking system gave a notice the package was delivered, but it was never received at the identified delivery location.  It is now 3/11/2023 and no package has been delivered. I have tried to contact them several times and have not recieved any responce.

Desired outcome: Refund or new order of Crab Leg

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2:00 pm EDT
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ShoesPie Crab Legs

I purchased crab legs.. only later to find that they"shipped" from China. What a bunch of BS package never arrived, my shoesPie account disappeared - never existed even though I was able to log onto it and find my order # and status, until I started writing letters as to the status of my purchase. And of course I never received the package.. I was give Chinese postal tracking #s, US postal tracking #'s all fake. I was ripped off plain and simple. The advertisement made it seem as though the product was being shipped from the USA no mention that this was a Chinese (maybe Russian?) product - if the product ever really existed!

Obviously this was a scam from the beginning and I got ripped off.

Desired outcome: Either crab legs (edible) or better yet full refund

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10:18 pm EDT
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ShoesPie King crab legs

I placed an order for King crab legs on 2/9/23. You have billed my credit card for them. I have not received them as of 3/12/23. The order number is 106592. Account number is A5811556086CN. I watched your video about the crab legs and bought them. I have not received them even though you have charged my credit card fir payment. I will contest this charge if I do not receive the crab legs. Thank you for your attention to this matter.

Desired outcome: Please send the crab legs.

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4:49 pm EST

ShoesPie I never received my package

I ordered a pair of stiletto side zipper plain round toe PU boots back back on September 16th, 2022. It has been almost 5 months and I still have not received them. I have sent several messages to the 'contact us' link on the website and have been unsuccessful in resolving this issue, or even getting a response back from them regarding this issue. I am very unsatisfied, and would not recommend this company to any of my friends or family.

Desired outcome: I would like the $57.69 dollars that I spont back please.

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3:02 pm EST

ShoesPie Crab legs

Apparently they sell shoes, but of late have taken up selling crab legs?

Of course they don't - but they will happily take your $157.50 . No order confirmation, no tracking number, no order number. When pressed for the above I was sent a fake tracking number and a fake order number. When I asked for a refund and later a screenshot of the proof of the refund they sent me an internally created bs "document" - but it had nothing to do with a mastercard refund. They are using fake stock photos and using a legitimate Texas restaurants logo.

These people are criminals. They may have started out semi-legit, but they have clearly crossed to the dark side

Desired outcome: Have this company shut down and have them repay all of the money that they have scammed people out of

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3:00 pm EST

ShoesPie king crab legs

i ordered the king crab legs january 29th have not received any order number or any information about this order my account was debited around February 4th for payment i need info on when this order will be shipped

name dorothy smith email [protected]@comcast.net address 20160 ilene st. Detroit mi. they said after 7 days if no response i would receive a refund this order was paid so please send me some information when i will receive this product. have written several messages to this company in my account page.

Desired outcome: i would appreciate a response or give me a refund

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2:55 pm EST
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ShoesPie King crab legs

I had ordered 15 pounds of crab legs. Where the living hell are they. I want a phone number so I can call to cancel. This is bull crap. What a friging rip off. I want my money back. Where the hell is my 15 pounds crab legs. I want my ordered scan eked and money returned. Where is contact into. I want a phone number you [censored]s. I will contact my credit card and will come after you for a refund.

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4:59 pm EST

ShoesPie Crab legs

I ordered 15 lbs of crablegs for $113. I had gotten an email that said 100738 has been shipped, Your product is on the way. I have not received them and had no idea that they were coming from China. I want to cancel this order and I want a full refund immediately

The order # was AS811717793CN

I want a working phone number for your company.

This is what I got in an email

Dear valued Simona Denney,

Thank you for your order 100738 on SiteGlad to tell you that your order has been shipped out today, and below is the detailed shipping information:

product: 🔥Holiday Sale, Biggest Deals Ever🔥Colossal Red King Crab LegsSKU:15 lb ($7.59 / lb)

Shipping method: Global Post

Tracking number: AS811717793CN

To track it, please click the link below: https://www.17track.net/en

Hope you will get your product soon.

The shipping time will be extended due to COVID .Please wait patiently . If there is any problem, please contact our customer service .

Desired outcome: I want a full refund and the order cancelled

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analyst102
Saint Louis, US
Feb 27, 2023 3:25 am EST

Its a scam company located in China. Disoute your charges with your credit card.

K
K
Kelley Marie Ehrich
, US
Feb 02, 2023 12:31 pm EST

i had the same exact thing happen with a pair of boots i ordered and i still have not heard a word back from them. i have sent them several messages and that was the one and only responser i have gotten and it has been almost 6 months.

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2:07 pm EDT
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ShoesPie A order I placed

I've emailed this company 3 times and the number they have is incomplete because I can't reach them they tell you you have 30 day to return merchandise for a refund I have merchandise I can't wear just want my money back Thank You Tina Smith my order number is 1206381 I placed this order June 7, 2021 and when I finally received order they run small

Desired outcome: Refund

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Bspeck59
bell, US
Feb 14, 2023 5:45 pm EST

Tsmith50 At least you received something from them..I never received nothing from them still waiting like a retard hoping for even small ones..

ComplaintsBoard
H
9:10 am EDT

ShoesPie product not received

I've ordered two pair of shoe totaling 132.00 no confirmation other than items ordered and total price. I do have a bank statement of it deducted from my account. Please cancel my order and refund my money.
🙏🏾🙏🏾🙏🏾Then you tell me that my complaint is too short to be acknowledged. The length of my complaint should not be an issue. The issue at hand is that you have taken Monies from my account and have not produced any info or product. I'm no longer interested in any of your products and will be posting on Facebook concerning your lack of interest for your customers satisfaction.

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Biff Blankenship
, US
Feb 23, 2023 9:25 am EST

i ordered crablegs a month ago, and have not received them , or bee given a date of delivery

ComplaintsBoard
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10:37 am EST
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ShoesPie an order

I ordered a purse around February 4 2019, but I didn't receive an order number, confirmation number or anything to show that I ordered the item. After I submitted the order, I assumed that I would get an order number. There wasn't anything at all sent to my email about the item, whether my order was received, when I will receive my order, or anything about my order. It's been two weeks since I placed this order and I have not received my merchandise. It's impossible to speak with someone, in other words, there is no way of communication to discuss my problem with this company.

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7:44 pm EST

ShoesPie poor quality products

I ordered from Shoespie in mid October and recieved shoes at the end of November. The shoes were very wide and seemed to be a size or 2 too big and made of poor quality material, product did not look anything like the shoes shown in the photo.Emailed Shoespie as directed with complaint and return address and was notified that i would be notified within 24hrs of return address to return product as you could not return them to the address that shipped them to you.I never got a response from Shoespie with the shipment info.The shoes were on sale for 117.00.I waited too long to get the shoes, I'm out of my money and stuck with too big, poor quality shoes.The company is a fraud and should be shut down and should not be able to advertise on any site!

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2:22 pm EST

ShoesPie order never sent (order 1127499)

I emailed this Chinese company 3 weeks ago for an order update and got a response with a tracking number with some unknown international carrier. The website of the carrier looked very suspect and the tracking# came up with nothing. Since then, I have emailed Shoespie twice with no response.

I think this company is a scam. I paid over $120 for boots that were to be a Christmas present. I am lodging a complaint with the BBB and now have to work with my credit card company to remove this charge, if they will at all. Total BS. Give me a refund, Shoespie!

Don't waste your time and money on Shoespie!

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Frequently asked questions (FAQ) about ShoesPie

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Is Shoespie a legitimate online shoe retailer?

Shoespie is a legitimate online shoe retailer, and they have been in business since 2012.

Are the shoes sold by Shoespie authentic?

Shoespie claims that all of their shoes are authentic, but it is always recommended to do your own research and read reviews before making a purchase.

Is Shoespie a safe website to shop on?

Shoespie uses secure encryption technology to protect customers' personal and financial information, making it a safe website to shop on.

Does Shoespie have a good reputation among customers?

The reputation of Shoespie among customers is mixed, with some reporting positive experiences and others reporting negative experiences.

Is Shoespie known for shipping products in a timely manner?

Shoespie has a reputation for sometimes taking a while to ship products, so it is recommended to order well in advance if you need shoes by a certain date.

Does Shoespie offer refunds or exchanges?

Shoespie offers refunds and exchanges within 30 days of receiving the product, as long as it is unused and in its original packaging.

Is it easy to contact Shoespie's customer service?

Shoespie provides multiple ways to contact their customer service, including email and live chat, and they are generally responsive.

Does Shoespie have a physical retail location?

Shoespie is an online retailer and does not have any physical retail locations.

Are the prices on Shoespie competitive with other shoe retailers?

Shoespie's prices are generally lower than many other shoe retailers, but quality may vary.

Are Shoespie's shoe sizes accurate?

Shoespie's shoe sizes have been reported to run small, so it is recommended to order a half-size up.

Are there any notable quality issues with Shoespie's shoes?

Some customers have reported quality issues with Shoespie's shoes, including poor craftsmanship and materials.

Does Shoespie offer free shipping?

Shoespie does offer free standard shipping on orders over a certain amount, which varies depending on the country.

Does Shoespie have a loyalty program?

Shoespie does not have a loyalty program at this time.

Is Shoespie a reputable brand in the shoe industry?

Shoespie is not a particularly well-known brand in the shoe industry, but they do offer a wide range of shoe styles.

Does Shoespie offer any additional services, such as shoe customization?

Shoespie does not offer any additional services beyond selling shoes.

Does Shoespie have any social media presence?

Shoespie does have a social media presence on platforms such as Facebook, Instagram, and Twitter.

Does Shoespie have any major partnerships or collaborations?

Shoespie does not have any major partnerships or collaborations at this time.

Does Shoespie offer any sustainable or eco-friendly shoe options?

Shoespie does not appear to have a specific focus on sustainability or eco-friendliness at this time.

Are there any additional fees or charges when ordering from Shoespie?

Shoespie may charge additional fees or taxes depending on the destination country, so it is recommended to review the total cost of your order before purchasing.

Is Shoespie a good choice for vegan or cruelty-free shoe options?

Shoespie does not have a specific focus on vegan or cruelty-free shoe options at this time, but they do offer some styles that are made with synthetic materials.

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Phone number

+86 29 6896 8082

Website

www.shoespie.com

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