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Shoeline / Vision Retailing
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Shoeline / Vision Retailing
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www.shoeline.com
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1.0 2 Reviews

Shoeline / Vision Retailing Complaints Summary

0 Resolved
2 Unresolved
Our verdict: Engaging with Shoeline / Vision Retailing at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Shoeline / Vision Retailing reviews & complaints 2

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ComplaintsBoard
S
3:08 am EST

Shoeline / Vision Retailing they never refunded

Hey, Shoeline, maybe you stop hiding from me and give me my money back? Didn't you think of this option, huh?
A couple of months ago I ordered Isola Women's Delta Boots, Style: 6415901, about 100 dollars worth. They were ok but too big, so I returned them and asked for a refund. It's been 6 weeks. No reply from them, no money. Hello? Did you forget about me?
Be ready for tons of emails from me, because I'm gonna piss you off until ou refund. I'm being serious.

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Shaun R.
, US
Nov 25, 2017 6:20 am EST

Hi Susan.

Did you receive an R.A. (Return Authorization) number before sending the merchandise back? The assumption that a company may offer a refund, either full or partial, might be a mistake. Receiving such approval before shipping merchandise back is just a good way of clarifying that they're okay with the return and are expecting it on their end. It may have been that your package landed at some location without any way of tracing what was intended, thus becoming lost.

ComplaintsBoard
G
12:49 am EDT

Shoeline / Vision Retailing Never again!

I have ordered a pair of shoes from www.shoeline.com and returned them because of the incorrect size. Customer service rep assured me I'll get my money back but now they said they cannot accept the shoes back because I have already worn them!
How could I wear something that was at least two sizes smaller? I only tried them on and put back into the package.
I even paid some extra for the return shipping and they refuse to refund me! Never again!

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Is Shoeline / Vision Retailing legit?

Our verdict: Complaints Board's thorough examination reveals Shoeline / Vision Retailing as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Shoeline / Vision Retailing stands out for its commitment to quality and security. Clients considering Shoeline / Vision Retailing should delve into its customer service record to gauge compatibility with their expectations.

Shoeline / Vision Retailing earns 91% level of Trustworthiness

Perfect Trust Endorsement: Shoeline / Vision Retailing achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Shoeline / Vision Retailing. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Shoeline / Vision Retailing has claimed the domain name for shoeline.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Shoeline.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Shoeline.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Shoeline / Vision Retailing as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Shoeline.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to Shoeline / Vision Retailing. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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