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Shoedazzlerain boots

I have placed the order for rain boots, the details are as follow:
Order no : [protected]
Style : ARYA Rain Boot
Color : Burgundy
Size : 6.5
Purchased on 14th November 2018
Received on 22nd November 2018 (yesterday)
The product that I have received has all scratches on the left shoe. I am attaching the image of the product received.See the Top 10 Worst Complaints in El Segundo, CA
Highly dissatisfied with the product. I have ordered rain boots as I wanted them urgently due to the rainy season and I am new to Canada (New Immigrant) and my experience of shopping online with shoe dazzle.
I have packed the shoes as received as it is of no use to me and also initiated a return/exchange.
I would like you to look into this and reply with a solution.

Shoedazzle
Shoedazzle
Shoedazzle
Shoedazzle

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