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Shipito review: credit card fraud!!! stay away from shipito!!! 54

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Author of the review
4:57 am EST
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Shipito are thieves and criminal, pure and simple. Avoid them at all cost!

Shipito.com in torrance, california enticed my fiancée into a monthly membership for $25 and then added an assisted purchase service for which she paid separately $8.50 (Plus cost of purchase, sales tax, shipping) and on top of that, they charged 10% commission from the purchase cost, but that wasn't enough... These shipito scamers charged another 5% pretending to be visa fees.

When she had to order more items, they kept charging her card for every item they received. She called and cancelled the membership and even paid for an additional month that she didn't use due to their questionable calculations.

Despite this, she continued to be billed $25 a month because of the credit card information that the shipito scammers got from her membership during registration, which did not cover any assisted purchases. When challenged on these fraudulent charges, the individual introduced as the senior manager explained that the membership was just like buying a car. If you decide to keep it in the garage, you still have to pay for it.

When I explained that according to my own understanding of california and federal law, shipito has a right to claim money they feel they may be owed but do not have the right to abuse credit card information or make charges against an account which the owner of that account has clearly stated they do not authorize. Since my fiancee cancelled by email, and has confirmation of the cancellation and since shipito confirms that the cancellation was due to her stopping the service, they are wrong on two accounts. Firstly, they are charging without authorization citing a membership agreement they have confirmed is closed and secondly as the car analogy is ridiculous since a car is a physical item you own and shipito is claiming that they should still be paid for existing even though there is no way they could ever provide the services they want to charge for.

One of their useless staff ended our conversation saying that given the economy, they couldn't afford to let anybody cancel their membership and so, by the direction of his boss, whom handles these issues.

I tried to contact them by email about this problems several times with no response. When pressed for the details, they kept sending me to their faq page.. Their flustered explanation was to say that the agreement would be in force as long as shipito decided it was in force, an answer I found rather extraordinary.

I told them that I didn't think that the california or federal courts would not be sympathetic to that interpretation, to which they outright scoffed and would continue to charge whatever they thought was a proper fee.

Shipito.com has gone beyond mere predatory contract practices and is engaging in outright criminal activity. Do not trust these people with your credit card information as they have proven that they will take credit card info from one agreement and use it to charge for another one. Further, the only cancellation policy they can clearly define is not even existing.

On a personal note, the most annoying aspect of this is that these people arrogantly show you that they will continue to submit credit card charges for which they know they do not have legal authorization to charge (If by no other means in that they themselves confirmed the original membership cancellation) for services they fully admit they are incapable of providing in any reasonable manner.

Shipito are thieves and criminal, pure and simple. Avoid them at all cost!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

54 comments
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Peterwolff
, DE
Jul 10, 2010 11:11 pm EDT

This guy writing above me under the nick "shipitosux" obviously is just a scammer trying to take customers to his own business... what a freakin looser.

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shipitoSUX!
, MH
Jun 22, 2010 6:12 pm EDT

SHIPITO COMPLAINT

I have had problems with this company as well. They hold your money and your boxes and wont send them to you because of "spending limit" or some BS. THIS IS AFTER THEY HAVE YOUR MONEY! Its not like before you try to give them money they say "o dont give us money cause we cant use it for 2 weeks" They simply take your money and then wont send you your packages. DON'T USE SHIPITO!

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brainwood
Crows Nest, AU
Mar 15, 2010 1:31 am EDT

I have never had a money related issue with shipito and I've done a few thousand dollars worth of business with them. I love their service - it makes my life much easier. I'm in Australia and their service has been the best I've tried.
Regards,
Andrew.

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morasheed
, MV
Mar 10, 2010 11:20 pm EST

I started using Shipito on the 19th last month and according to my experience this is a total lie and this guy doesn't know what he's talking about. Shipito is the fastest for the price.

My experience:

I bought a Samsung 2233RZ Monitor from Amazon to Shipito which was delivered in 4 days through FedEx Standard. Then from Shipito to Maldives in 6 days through USPS Express International, which is pretty fast compared to my other items bought through eBay directly to Maldives.

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tomo
, HR
Feb 16, 2010 5:50 pm EST

RobertUno, why are you complaining?

VIRTUAL MAILBOX plans
1. $50 per year or you can pay $10 per month (no contract required)
2. $25 per month (has to be paid for 6 months in advance) and only $2.50 per package mail out fee

so you had to be charged for 6 months in advance, example at my place when you want to prolong contract with cell phone company for a year, and after 4 months you want to cancel that deal, you can, but have to pay other 8 of 12 months

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VSP
Beaverton, US
Feb 16, 2010 6:01 am EST

Another shipito customer here... I wouldn't say that customer service is perfect at this company, but it gets the work done. I had several issues with them, but they were mostly related to quality of service, not to billing and were eventually resolved.

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RobertUno
, IT
Feb 15, 2010 4:22 pm EST

Watch your bank accounts! I was debited for a Membership fee for 6 months and did not authorize the transactions at all.
I have "cancelled" the so-called memebership by sending them an email and requested a credit, but was told that I would receive an email confirmation and a refund and I never did.

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tomo
, HR
Feb 15, 2010 2:27 am EST

I'm also Shipito member and every issue I had was disscused very briefly and correctly by company's CEO himself so these acussations you're writing are bunch of lies cause CEO and entire Shipito team would not allow to happen.

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Chris Eilers
, NZ
Feb 14, 2010 5:59 pm EST

I have dealt with Shipito for some months and key features of the complainant’s story don’t match my own experience or that of other Shipito clients. It’s easy to check this for yourself. Shipito has an open online discussion forum that includes negative comments as well as positive comments.

If you read through the forum postings, you will see that both the forum moderator and Shipito’s CEO are responsive to customer concerns, complaints and suggestions, and indicate an ongoing interest in making a good company better.

In summary, and on the basis of my experience, Shipito is an upfront company providing a professional service, and I have no hesitation in recommending it to others.

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eastbiz
Torrance, US
Feb 14, 2010 10:17 am EST

I am sorry, but this must be total lie. I am CEO of Shipito. We don't save credit card numbers. If someone doesn't go to our website and submits new payment we don't even have an option to charge someones credit card.

I think this had to be written by someone trying to damage our company. I wish there is place to report this.

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Natalia Green
, US
Apr 25, 2017 9:53 am EDT
Replying to comment of eastbiz

You are CEO? so here's my experience and i can garantee this is HAPPENING. Beware and do not trust. SHIPITO STOLE a package of mine worth 700 dollars plus all i payed for shipping!
After 3 months (now it's 5!) they simply could not give me an answer about what happened to my item! They had the paypal invoice of what i payed for it (700 dollars they even photographed it for me!) shipping was also insured. After "reimbursing" me for 20 ridiculous dollars into THEIR shipito account, as a foolish attempt to make me "shut up", they made my shipito account INACTIVE saying i am "fraudulent" when i told them 20 dollars were not enough at all! This company is a SCAM, i am a serious musician who buy gear online since 2004 and this never happened to me! Every private seller on ebay who shipped directly to me had his item normally delivered! Shipito STOLE it finding excuses for 3 months and when i started to get really angry and started "fighting" for my rights, wanting a solution from them, they simply closed my account to get rid of the problem!
SHIPITO IS A SCAM! Please people let's be united to sue them and have our money back! I will do whatever it takes to make them pay for their robbery and unprofessional behaviour! This cannot be allowed by us! It's time to STOP them for good!
If you, like many other people i read around and me, are being stolen by this company, get in touch and let's make them PAY!

AirlineCustomerCareManager
AirlineCustomerCareManager
New York, US
Feb 14, 2010 8:18 am EST

Why don't you just cancel the credit card and get a new one issued by the bank?

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