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poor customer service by store manager
On 10/8/15 went to store and wanted to buy 1 gallon of promar 200 white paint for kichen cab's. I went over that just wanted 1 gallon today and would need approximately six to eight gallons in the next few weeks. I have shopped this store for 12 to 15 years and am a paint contractor. I have always gotten the contractor price until today. The store manager...
Read full review of Sherwin-Williamsabuse, poor product, and discrimination
The paint and stains are no good. This store does not know how to mix paints. They abused, ridiculed both me and my painters and put me to shame and more and i had to go all the way up to corporate for help and still the store is getting away with all of the abuse. I called yesterday to see if i could come in for the paint mr weaver promised to me and was told i am not allowed back into the store and the painter must come instead. I called another store right down the road and was told that another customer had been abused and discriminated by lynn and another white man that same day. I also talked to two other customers that had the same issues with that same store. The paint is either no good or else this store is not professional enough to properly mix the paints. They fight the customers and turn them away instead of admitting they have done wrong.
customer service
I was at the SW in Abilene, Tx this morning. I have never been treated in such a disrespectful manner. It was the worst customer service I have ever encountered.
Waiting on a response from SW corporate.
Will never purchase anything from them again.
rude unprofessional
I unfortunately stepped into the S.W on Barker Cypress in Houston, TX earlier today and went through the most embarrassing angering moment. Their employee, Jeremiah, got on the phone with my father in front of me and raised his voice, called him' dude', and hung up on him, all while keeping a rude and threating attitude. I really hope they let him go, I know this is not the type of customer service they usually have.
Worst customer service on the planet they should hire adults who need jobs not lazy children!
stay away
Sherwin-Williams Company is another conglomerate in sheep's clothing. They play the "good ole boy" game both within the company and when dealng with customers. the average customer pays as much as eight times as much for paint as other consumers. They will tell you that this is decided by the sales volume of the customer, but prices can change just as quickly as as someone baulks, if they are spending enough money or if the manager likes doing business with them. Note that the managers get paid bonuses based on the store sales. They will tell you that this is not true because it is illegal. The truth is that it happens every single day. Best thing to do is to go online or anywhere else except Sherwin Willimas to learn about paint in general. Then buy your paint at an honest price. Every paint company has good paints and better paints, not just Sherwin Williams. You spend more there funding management's commissions, bonuses, vacations, paid days off ---usually occurring weekly----or in 4-5 day stints once per month. Believe me.
As a consumer you'll always get the MRP from Sherwin Wlliams -- pretend to be a painter and you'll get at least 5% commission. Some painters get almost 25% off. Here are some new tricks:
1. mostly out of 1lt paint -- will try to sell you 4lt.
2. will recommend their own painter saying they are trained etc. But what they are really trying to do is sell 20lts paint can with color so painter can use it for multiple customers. It would work except the painters and stores are tied up to sell inferior paint and whatever you do the paint will not match the shade card.
So if you ever buy from Sherwin Williams - don't use the painter recommended by them and insist on buying the paint yourself.
poor paint quality
On Oct. 9, 2010, I went to Sherwin Williams Paint Company at Redwood City, CA location to purchase interior paints for the house. I was advised that the “SuperPaint” in flat finish is the best to paint my existing ceiling, which was in off-white color, and that one gallon would cover approx. 250 sq ft of surface area, and that one coat would be sufficient...
Read full review of Sherwin-Williams and 2 commentsfraud
At our worst times with economy crises sherwin williams stores has manipulated & increased prices on smaller business yet there product was never rated by the consumer{ that I know of }, as a professional painter there paints lasts the same as other products there prime and paint duration satin finish crap lasted 2 years if that! at $48 a gal on my own...
Read full review of Sherwin-Williams and 4 commentsOverview of Sherwin-Williams complaint handling
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Sherwin-Williams contacts
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Sherwin-Williams emailscustomersupport@sherwin.com100%Confidence score: 100%Supportpunchout@sherwin-williams.com74%Confidence score: 74%
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Sherwin-Williams address101 W Prospect Ave., Cleveland, Ohio, 44115, United States
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