Sheraton on the Falls Hotel / Overcharge on VISA
On march 23, 08, we had 2 Falls view Suites for over night which came up to $500. After leaving the hotel I found out that we were overcharged by the hotel by $20. The next day I called them and talked to guest service manager named "Paul". He admitted that they made a mistake and would reimburse the money to VISA. Since then no money transaction has been placed.I have been contacting the hotel so many times and leaving messages for "Paul" more than 15 time... no answer or reply from them YET.
So guys BE EXTRA CAREFUL with these hotels. I didn't mind paying $500 for one night for 2 rooms, but I am very frustrated paying $20 overcharge without any reason, for their mistake.