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Sheraton on the Falls Hotel
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Sheraton on the Falls Hotel
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1.0 3 Reviews

Sheraton on the Falls Hotel Complaints Summary

0 Resolved
3 Unresolved
Our verdict: Engaging with Sheraton on the Falls Hotel at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Sheraton on the Falls Hotel reviews & complaints 3

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ComplaintsBoard
C
2:45 pm EDT

Sheraton on the Falls Hotel Worst hotel in Canada

We checked in at the Sheraton on the falls at 1909, we took a shower we got ready and we went to use our $60.00 gift card the Sheraton gave us to play arcade games. We walked around watching the theaters, restaurants and shops, and finally we got hungry and we went to eat. The 1st of July is Canada day so we watched the fireworks from the Restaurant. At around 0120am we got to our room and we went to sleep because we had a flight to catch in the morning and we were going to have to fuel the car, cross the border to the USA, find our way back to the airport and drop the car off.

While still at the Sheraton, Cristian went down stairs to get the car, I stayed upstairs getting ready, I said to myself the other two hotels did not have a plasma TV, and we haven’t watched TV, let me at least turn this plasma TV on. I turned the TV on and I saw a big black square on the right side of the TV. I thought it was going to go away, I kept getting ready doing my hair, make up etc etc, and I went by the TV and I still saw the black spot with little lines inside the spot. before I head down stairs, I decided to call the front desk to let them know that the TV was broke, but they did not answer, I grabbed my staff and in my way out I found a housekeeper writing on a clipboard, I told her: the TV in room 372 is broke, I called the front desk but nobody answer, I had left the TV on for you to see, she said: I will go check. And I left, got in the car with Cris drove to BUF and came back to Texas.

on Sunday the 4th of July, I received a disturbing call from the Sheraton Manager, stating that I was going to get charge CAD 1, 000.00, and accusing me of breaking the TV, I told him what happened, I told him if I had never turn the TV on in the morning that I would have never known that it was broke. He said they were going to charge me $1, 000.00 CAD. I told him again and again the situation he was rude, did not want to hear it and I asked to speak to his supervisor. He gave me the phone the director of operations but of course he did not answer his phone. I contacted Starwood/Sheraton Corporate office and filed a complaint, Lisa Loucks at 4876 said she was going to call the Sheraton and talk to them. The 8th of July $951.52 USD, came out of my bank account and I have disputed those charges with my bank

The manager from the Sheraton said that because I was the last one in that room that I broke the TV, he said nobody reported it before, and the house keeper said that the TV was not broke last time they cleaned that room. 1st, who knows how long that tv has been broke because nobody goes to the Niagara falls to watch tv, and who knows how long its been since it was turned on. 2nd, who knows if the customers that check out before I check in broke the TV and the house keeper did not notice. 3rd, how about if the house keeper broke it while vacuum or cleanifng? 4th is the housekeepers job to turn on and turn off tvs to make sure they are working, but who is watching them to make sure that they do usually do the right thing? The house keeper is not going to admit that she have not check the TV to see if it was broke or not because she/he knows they will get fire.

I have been accused wrongly, I have been to beautiful countries and hotels in my life and this have never happened to me before. I have stayed in 5 stars hotels in Dubai, in downtown San Antonio (el alamo) beautiful hotels in Dallas, the W, Marriot, I have stayed in top of the line hotels in Korea, and Los Angeles, etc etc and I have never ever had been treated so low, so unprofessional and with so much unfairness and prejudice like I have been at theSheraton on the Falls.

I called the Niagara falls police department but they said they could not come and make a report about the broken TV, I just want justice, the Sheraton do not have with out the benefit of the doubts proofs of who broke the TV, and because their staff/house keeper are not doing their job, and failed to check the TV like they suppose to, now I am the victim of fraud and scam by the Sheraton, charging me and accusing me for breaking their TV.

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E
E
Ethan Eden
,
Sep 09, 2008 10:35 pm EDT

Crazy noise outdoors from a band advertised in the hotel by a group staying at the hotel. Hotel management denied that the concert would cause a problem when I still had the chance to change hotels, and then refused any accommodation when the noise-- extremely loud- kept me awake until midnight

ComplaintsBoard
S
7:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sheraton on the Falls Hotel the worst hotel in canada

We checked in at the Sheraton on the falls at 1909, we took a shower we got ready and we went to use our $60.00 gift card the Sheraton gave us to play arcade games. We walked around watching the theaters, restaurants and shops, and finally we got hungry and we went to eat. The 1st of July is Canada day so we watched the fireworks from the Restaurant. At around 0120am we got to our room and we went to sleep because we had a flight to catch in the morning and we were going to have to fuel the car, cross the border to the USA, find our way back to the airport and drop the car off.
While still at the Sheraton, Cristian went down stairs to get the car, I stayed upstairs getting ready, I said to myself the other two hotels did not have a plasma TV, and we haven’t watched TV, let me at least turn this plasma TV on. I turned the TV on and I saw a big black square on the right side of the TV. I thought it was going to go away, I kept getting ready doing my hair, make up etc etc, and I went by the TV and I still saw the black spot with little lines inside the spot. before I head down stairs, I decided to call the front desk to let them know that the TV was broke, but they did not answer, I grabbed my staff and in my way out I found a housekeeper writing on a clipboard, I told her: the TV in room 372 is broke, I called the front desk but nobody answer, I had left the TV on for you to see, she said: I will go check. And I left, got in the car with Cris drove to BUF and came back to Texas.
on Sunday the 4th of July, I received a disturbing call from the Sheraton Manager, stating that I was going to get charge CAD 1, 000.00, and accusing me of breaking the TV, I told him what happened, I told him if I had never turn the TV on in the morning that I would have never known that it was broke. He said they were going to charge me $1, 000.00 CAD. I told him again and again the situation he was rude, did not want to hear it and I asked to speak to his supervisor. He gave me the phone the director of operations but of course he did not answer his phone. I contacted Starwood/Sheraton Corporate office and filed a complaint, Lisa Loucks at 4876 said she was going to call the Sheraton and talk to them. The 8th of July $951.52 USD, came out of my bank account and I have disputed those charges with my bank
The manager from the Sheraton said that because I was the last one in that room that I broke the TV, he said nobody reported it before, and the house keeper said that the TV was not broke last time they cleaned that room. 1st, who knows how long that tv has been broke because nobody goes to the Niagara falls to watch tv, and who knows how long its been since it was turned on. 2nd, who knows if the customers that check out before I check in broke the TV and the house keeper did not notice. 3rd, how about if the house keeper broke it while vacuum or cleanifng? 4th is the housekeepers job to turn on and turn off tvs to make sure they are working, but who is watching them to make sure that they do usually do the right thing? The house keeper is not going to admit that she have not check the TV to see if it was broke or not because she/he knows they will get fire.
I have been accused wrongly, I have been to beautiful countries and hotels in my life and this have never happened to me before. I have stayed in 5 stars hotels in Dubai, in downtown San Antonio (el alamo) beautiful hotels in Dallas, the W, Marriot, I have stayed in top of the line hotels in Korea, and Los Angeles, etc etc and I have never ever had been treated so low, so unprofessional and with so much unfairness and prejudice like I have been at the Sheraton on the Falls.
I called the Niagara falls police department but they said they could not come and make a report about the broken TV, I just want justice, the Sheraton do not have with out the benefit of the doubts proofs of who broke the TV, and because their staff/house keeper are not doing their job, and failed to check the TV like they suppose to, now I am the victim of fraud and scam by the Sheraton, charging me and accusing me for breaking their TV.

Read full review of Sheraton on the Falls Hotel and 5 comments
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T
T
they will pay
, CA
May 17, 2012 4:07 am EDT

This hotel ripped me off. I want revenge. Let's get them. EA's football game coming to Nintendo consoles this Autumn. Yes, hockey players are tough, but this was a brutal block. I was surprised he didn't break his ankle. As I said, the game went to overtime. Love of the game. Hockey players love the game. And hockey fans love the game. And hockey players love their fans, and vice versa. You don't

J
J
John
,
Nov 06, 2008 1:38 pm EST

Its really true. I have been working for about 3 months and I keep getting their calls regarding the toner saying that they have a discount. They ship you the toner even if you have not ordered them and top of that, they will inform you that they will send the payment to the collection agencies. Hmm...low life company...

Bolarinwa Olawale Isreal
Bolarinwa Olawale Isreal
, NG
Mar 07, 2011 2:35 pm EST

Am from ikare akoko in ondo state nigeria, theni have o leve l certificate at winner's international college ikare akoko I have work experencess in hotel as bar man, recepitionlist,

S
S
sudha rani cherukury
, IN
Nov 21, 2010 2:49 pm EST

hotel named indi foods at k k towers, yousufguda, sri sai teja bakery has been started, occupying the common place of the apartment. residents are not able to walk in the common place.please take necassary action.

M
M
Mrs Chung
Mississauga, CA
Feb 27, 2015 4:05 pm EST

I also agree that Sheraton on the falls is the worst hotel in Canada. Myself and my family stay at Sheraton for the long weekend on February 14th to February 16th 2015. I have stayed at many hotel being a SPG platuim member and have not been treated so rudely by the management staff of the Sheraton on the falls. I received a surprise on my credit card of charges made on my credit card by Sheraton on the falls. I call to have these charges explained to me. I was told by one of the the front attendant that they were because of two extra breakfast per day for my stay. I said no that I received two breakfast vouchers on the 02/14/20015 and also two breakfast vouchers on the 02/15/2015 so that cover my husband, my two sons and myself as I had two room. $263.54 was to be charges per room and I had two rooms per night instead I was charges for one of the room $333.75 plus an additional $32.61. He said he will check with management and get back to me. he call me back the next morning to inform me that the charges of $333.75 is going to stay but they are going to return my $32.75. Stunned and surprised by his answer I ask why. He proceeded to tell me I was only given one voucher per night. literally calling me a liar and the management say they are firm with the decision. I told him I will supply him with a copy fax of a written letter and of the vouchers. It did not make any different as I was told by the assistant general manager that return my call to inform me that the general manager and himself agree that they are not going to give me a refund. He said should have know better as I stayed there before but every time I stayed there the rules changes. So I should have ask the front deck attendant are you sure you so pose to give me two vouchers per night or how unprofessional of the management of Sheraton on the falls. To hold me responsible for the unprofessional train of their front deck team. He said we can not please you hear at Sheraton and said he was going to cancel my upcoming stays at Sheraton. I said I do not need your help as I had already made the decision to cancel all stays there. The total disrespect of the assistant general manager and general manager. If you stand up for you right as a person for the incompetent of Sheraton on the falls look out. Please be careful to check you credit card statement after staying there. My family will no longer stay.

ComplaintsBoard
F
8:21 pm EDT

Sheraton on the Falls Hotel Overcharge on VISA

On march 23, 08, we had 2 Falls view Suites for over night which came up to $500. After leaving the hotel I found out that we were overcharged by the hotel by $20. The next day I called them and talked to guest service manager named "Paul". He admitted that they made a mistake and would reimburse the money to VISA. Since then no money transaction has been placed.I have been contacting the hotel so many times and leaving messages for "Paul" more than 15 time... no answer or reply from them YET.

So guys BE EXTRA CAREFUL with these hotels. I didn't mind paying $500 for one night for 2 rooms, but I am very frustrated paying $20 overcharge without any reason, for their mistake.

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Is Sheraton on the Falls Hotel legit?

Our verdict: Complaints Board's thorough examination reveals Sheraton on the Falls Hotel as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Sheraton on the Falls Hotel stands out for its commitment to quality and security. Clients considering Sheraton on the Falls Hotel should delve into its customer service record to gauge compatibility with their expectations.

Sheraton on the Falls Hotel earns 91% level of Trustworthiness

Perfect Trust Endorsement: Sheraton on the Falls Hotel achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Sheraton on the Falls Hotel. The company provides a physical address, 3 phone numbers, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Sheratononthefalls.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Sheratononthefalls.com you are considering visiting, which is associated with Sheraton on the Falls Hotel, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with Sheraton on the Falls Hotel is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

Sheraton on the Falls Hotel's website seems to offer jobs or career advice. While this can be a helpful resource.

Sheraton on the Falls Hotel as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

According to our analysis, Sheraton on the Falls Hotel appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

Sheraton on the Falls Hotel website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While Sheraton on the Falls Hotel offers various gambling services, it's important to be aware of the potential risks and consequences of excessive gambling. If you feel that you may have a gambling problem, seek professional help immediately.
  • We conducted a search on social media and found several negative reviews related to Sheraton on the Falls Hotel. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Contact Sheraton on the Falls Hotel customer service

Phone numbers

+1 (905) 374-4445 +1 (888) 229-9961 More phone numbers

Website

www.sheratononthefalls.com

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