Sheraton Amman / iron and pad in the room
I’m writing to you to give you a feedback on my stay at your hotel on Oct 8th 2017.
My stay was very good. However, I had a very bad experience with the ironing machine and the pad.
It was late on Sunday night, I had to iron a shirt for my early morning meeting on Monday (7am). I started with one white shirt it got damaged. I tried another shirt and also the same problem. I realized that the ironing machine was rusted and the pad wasn’t good (see attached pictures). I called the guest service who sent somebody to the room. He witnessed the problem and brought another pad and ironing machine.
The good news I have spare shirts with me to save my meetings. Otherwise I could have been in a very embarrassing situation.
This accident shouldn’t not happen in an hotel like Sheraton Amman who supposed to be highly rated.
I appreciate you do the needful to keep your hotel attractive to business travelers.
Imed Ben Abdallah
Head of Airline Marketing – Middle East & Africa
Bombardier Commercial Aircraft
Dubai Airport Free Zone