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Shelter Logic / Poor response to inquiry

1 United States

My cover disintegrated in a windstorm - no complaints there as it lasted 2 years longer than rated. However I sent 2 different web inquiries for pricing on replacement covers (I was looking at a few different options) - that was well over a month ago - no response to either one. I think they want you to call them - so why give the option of web inquiries? And just put your pricing on the web - what is the big secret? I need to budget the replacement covers and don't have time to spend with a sales rep on the phone for something I can't purchase now anyway. But gee they sure manage to send me emails on their 'wonderful' products every month!

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