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1.6 1175 Reviews

Shell Complaints Summary

167 Resolved
1008 Unresolved
Our verdict: With Shell's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Shell reviews & complaints 1175

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1:09 am EST
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Shell service attendant night shift

On november 8th my husband and his co worker went to the gas station on their break from work and the attendant was so rude to them that she made a mistake in counting they change and cheated them out of 10 dollars called the police and everything the police made a report and told them to follow up with the manager next day so the next day come and she calls the police and gives the 10 dollars back but then in return tells them not to come back the officer told her she cant tell them not to come back due to and the fact they did not commit a crime the whole week later when they went to the store again she began to harass them calling them you people and telling them that they are not allowed in the neighborhood and not to come back to the service station this is wrong and if the issues is not addressed I will find a lawyer who will take this shell company to court for racist profiling and harassment based on heinous action if there are anymore question at all just ask the dunking donut worker that works overnight to tell the story because she was witness to this heinous act by your female employee in niles illinois shells gas station on gross point and caldwell overnight shift

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pobarjenkins
Minneapolis, US
Nov 21, 2017 4:10 am EST
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Your complaint is difficult to read due to your grammar and run-on sentences. Since you were not present nor a participant during the exchange, the complaint and follow-up should be done by your husband and not by you. You also do not have any physical evidence that racism was a factor in the incident. It seems like there also may be more to the story.

"the officer told her she cant tell them not to come back"
This officer must not understand the law very well. As a private company, the employees can essentially ban anyone from the store for almost any reason. It is not public property. Honestly this statement made your complaint seem a little odd.

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2:35 pm EST

Shell incompetent and ignorant attendant

Around 11:35 AM on 11/18/17 I arrive at the Shell station at 1 Homewood Ave. Newburgh, NY to get gas. I slide my card to purchase gas and it doesn't appear to be working to pay first so I lift the nozzle and press the grade and start filling my tank. I walk into the store and wait for about a minute until the young girl even noticed I was standing there! She was to busy texting on her iPhone. When she looked up I said, "Is there any way you can tell if my gas was paid for?" She said, "She doesn't have that information. A customer had told her that the pump wasn't working. "
I said, "It might be a good idea to put an "out of order" sign on the pump so nobody uses it. I don't want to drive away not knowing, I'll check my bank account. I'm good, it posted for $47.97." I proceeded to walk over and purchase three donuts for my kids and when I walked out the girl was on her phone walking towards me. She says to the person she's talking to on the phone, "I don't know, I'll ask her".
2/2 I look at her and said, "I told you that the amount posted, here I'll show you. You need to more deligient about what your job responsibilities are. You could be fired for that. I hope nobody just based their car up and drove away!" She gave me this stupid [censor] look, like she didn't know what I was talking about or why I would even say that. SMH!

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4:36 pm EST
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Shell customer service

I stop by this specific gas station every morning on my way to work and one of the managers (a older women short and short brown hair) Is so completely rude and I am more than pissed off. She talks to people like garbage and does not act like a manager should. Very disappointed. I was parked in the walk way to the front entrance and the gas pumps. I could not move because there was a Semi Truck behind me that was trying to move and I was waiting for the person that was with me (who may I add was literally walking out the door) and the manager on duty was walking into the store and proceeded to throw her hands up and yell at me telling me to "get the hell out of the walk way" as proceeded to move forward as much I could and stopped because the person i was with was getting in my vehicle she started yelling at me again, when I started getting extremely irritated and yelled back she started screaming and started walking back towards the store and called me what looked like the word "b[censor]". Every time I come in and she is working in the morning (prior to this incident) She has been nothing but rude, I have even said "Thank you so much, Have a wonderful day" and she says nothing back and throws my stuff around on the counter. Being someone that has worked in costumer service my whole working career and being a supervisor I find it very disappointing and astonishing that someone who holds a title "Manager" can speak to her customers the way that she does. I do understand why this store only has 2 stars instead of 5. The store is located 9611 AUTO CENTER DR, ELK GROVE, [protected] and the phone number is [protected]. Unfortunately I did not catch her name. But the Customer Service that is being provided at this store is unexceptionable and she is not someone I would want representing my company. I have read some of the reviews and seems like she is a recurring issue and is not acceptable. It should be taken care of. I would like someone to contact me ASAP. [protected] my email is sam.[protected]@yahoo.com. I am very upset and will not being returning and giving Shell my business until this is taken care of. So so disappointed.

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7:19 pm EST

Shell employee

I went up to the window to pay for gas the sales associate said he is not doing no debit or credit card transactions along with cash because he don't want to. I've been going to this gas station for years and I have never experienced this before the employee name is Kapril. This gas station is located on the Bruckner Boulevard in the Bronx, New York . He was very rude and being very insubordinate . I am never going to this gas station again .

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pobarjenkins
Minneapolis, US
Nov 17, 2017 3:43 am EST
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Have you tried contacting the store and asking for a manager? This situation sounds a little far-fetched. By the way, technically the employee can only be insubordinate if you are his superior or are in a position of authority.

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M
5:33 pm EST

Shell gas pump

Hello,
I went today to get gas, as usual, at the Shell gas station (40500 Fremont Blvd, Fremont, CA 94538). I tried using 2 different pumps, 1st one would say "invalid zip" and the second one wouldn't read my credit card (later I noticed one of the stickers on the pump was "void" - I might have been wrong). So I went inside the store and let the cashier know that the pumps are not working to which he replied "what do you want?!". Of course I paid for gas inside for pump 8, since the pump outside wouldn't read my credit card.
Thank you!
Maria.

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9:31 am EST
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Shell price gouging on gas

On 11/11/2017, we entered the Shell station on 4270 Philadelphia RD Bel Ar, MD 21015. We went there because we had Giant reward point for $0.10/gal. after filling our tank, we were astonished at the price of $50.00. We again looked at the price and it was $3.49/gal and our 10 cent discount. Every station around was around $2.49/gal. -$1.00 over the going rate. We obviously were paying attention to the cents. This shell own is literally committing highway robbery! The cashier said that there were many complaints but that's how the pumps were set. We are so angry of being tricked and taken advantage of. We are asking for a refund of the difference of the going rate.

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12:17 am EST
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Shell rude cashiers!

I have been to the shell on mason and Morton because it's literally right where I stay and everytime I have went in there 2 of the cashiers rudely told me that my ID wasn't me and even threw it back at me. They work at night and I'm not sure what their names are but they both know when I'm pulling up in my vehicle and always give me trouble. To be completely honest I'm tired of it and it's really unnecessary!

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7:34 am EST
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Shell gas price cheating

This happened to me fifth time that gas price displayed at main stand is totally different then my recipt. Which is it is displyed $2.39/9 and in my recipt it is 2.44/9 after the shell rewards which was suposed to be 2.34/9. I am totally mad at this and will go to my lawyer for this. It is totally fraud. Take action ASAP otherwise you are screwd. And i need my money back. Thats not the way to gain more customers. It sucks. Never will trust SHELL anymore.

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3:22 pm EST

Shell clerk

on November 8 early in the morning I went to the Shell gas station at 3345 North Texas St. I had $100 bill a very tall gentleman explain to me that he didn't have change he turned to the other cashier she opened her register And said I'm sorry I don't have it either
I was a little upset I looked up at him as he apologized, as I turned to leave the store out of nowhere this woman who wasn't helping me nor involved in any part of the conversation let out the words "oh have a nice day "as I walk to my car I remember a chase Bank across the street I deposited the hundred dollars, we turn to get my gas as I approach the counter the woman who spoke out of turn came around the corner and stood glairing at me I don't know what her motive was, I took great offense of what she said to me and her actions after !I don't believe that she understands not everybody is going to be as understanding as I am, I was very angry at the moment .
There will come a time when she presents this behavior and someone's going to slap the crap out of her .

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6:03 am EST
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Shell worker who continuously antagonizing talking under her breath

One worker every time I go into the shell Gas Station starts talking [censor] under her breath and telling stuff to the workers, if I go to pay for my stuff she won't help me and I don't even know this woman. She will go in the back or just simply help someone else even though I'm in line first How she got to be a manager or assistant manger I have no idea. Her name is Krystal

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1:04 am EST
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Shell management

I have stopped at this gas stastion multiple times over the last year. It has been a nightmare every time. I will refuse to to stop here any longer the
1. I have walked into the men's restroom and the janitor was cleaning, the urnals were not working so had to use a stall when I was washing my hands this janitor approached me and was yelling at me calling me a "pig and do I do that at my moms house" for not flushing the toilet at 5:30 pm Wednesday, October 18 2017.
2. It's was 6:30 am September 28 2017 this manager type guy came out of the "office" was screaming at the cashier and was using curse words. The cashier looked frieghtned and so did the all the customers. He told use "we cannot help you" and was doing something with the machine using curse words. Slamming things around. I saw the lines diminish in seconds.
I will proceed to go on for the last four years of experiences like these, but as I said again I WILL not be stopping here any longer, due to the maltreatment of the good folks behind the counter!

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8:47 am EST

Shell cashier named candice

This morning is [protected], in San Antonio Tx, husband&I always stop at the Shell by our house on our way to work. My husband is very respectful&always polite. Well a couple of weeks ago, about a month ago we noticed Candice greets and talks and smiles to everybody except my husband&I. So making this complaint. Shell needs to teach their employees how to smile&greet customers, especially the ones that greet u first.

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12:21 pm EST
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Shell refund for car wash I didn't receive.

I went to the Shell gas station on 950 E Calaveras Blvd, Milpitas, Ca 95035. I paid for gas and a basic car wash. I decided to cancel my car wash because I didnt feel comfortable with someone I dont know driving my car for me through the car wash. I thought it was going to be a simple drive thru car wash like all the others. I tried to get a refund for the car wash I didnt get and the guy said he didnt know how to do it. He said there was no number to call or no one to speak to about it which is absolutely absurd. I don't live in the area anyway, but even if I did I don't like the style car wash here regardless so coming back within 14 days does nothing for me. My transaction # is 9023421 if that helps. All I want is a refund for a service I didnt receive.

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11:06 am EST

Shell I am complaining about your crew

I just want to complain about your staff at mangnao shell station here at Dumaguete City. This was happened dated Nov. 7, 2017 @ around 10:18 to 10:20pm. We are planning to refuel our motorcycle. There are 4 staffs or 3 @ that time, and 1 car who's also refueling at the same time. Take note only one car in which they are even cleaning the wind shield. An indication that refueling is almost done. We have'nt park at the 1st and 2nd stations cause there was a sign board. The car at that time if not mistaken was at the third and us at the 4th. Everyone ( i mean almost all of your staff saw us that time ) BUT UNFORTUNATELY NO ONE APPROACH!. Considering the fact that there are only 2 vehicles at that time. To excuse the other two cause they were assisting the car but there are still some staffs sitting around. In fact there was one staff who even come across us, we thought he will come over to assist us but instead he cross on the second lane and roam around. I was so pissed, first we are in hurry. Next we are almost out of gasoline and the next fueling station was way too far. We might end up walking at the middle of the night. Lastly, we even prioritize to refueling at shell even though we have passed by caltex jetto and petron stations. Because we believe that the product was absolutely great. However, staffs was rotten. Hope you can review this and make diciplinary actions to this people. If not mistaken your CCTV signage says 24 hrs surveilance cause we care for your safety. Your people ruins your name. Thank you.

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9:03 pm EST
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Shell shell gas station

Shell in st.Louis, Missouri has been ripping a lot of customers off every time I go there we have some kund of problem with them. They need to be investigated, and the people that work there. On 11/05/2017 we had pulled up to get gas, I was charged 10 dollar's on my card that I should have nnot had taken off, there was a problem with the pump, but the man that was working refused to put the money back on my card. The address to this place is, 9708 Natural Bridge rd. St.Louis Mo, 63134...the man that took my money off of my card, the receipt says Josh M

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4:20 pm EST

Shell sprite soda

Hello my name is Shyrenthia Bell Today nov 5 2017 i was travailing from Orlando made a stop to this shells to grab a couple of snacks. The store was VERY DUSTY And food Products was on the floor. I took a sip of my drink it Tastes funny so i looked at the exp date . Which was dated for OCT 9 2017, other products does not have exp dates the cookies, cheeez it as well. I called to speak with the manager around 5:10 pm i was told the manger was not available and she have no where abouts of where the manager is. I also asked for for corporates number the lady said WHAT i don't know . I can contacted at [protected] or [protected]@yahoo.com

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1:54 pm EST

Shell gas at shell in alvord, tx.

Today, I pulled into a Shell gas station in Alvord, TX because their gas was advertised at $2.29 per gallon. When I pulled up to the pump, they said they only had super unleaded gas. I went inside and asked an English speaking Cashier to make sure the $2.29 per gallon price was for the super unleaded gas. I was told it was. After filling my car and paying at the pump, I was not given a receipt. I proceeded to go inside to get one from the cashier. After receiving my receipt I noticed I was charged $3.05 per gallon for my gas. This is ridiculous. I was told it was one price and charged $.76 per gallon more. That is unacceptable!

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pobarjenkins
Minneapolis, US
Nov 05, 2017 3:13 pm EST
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Do you have a picture of the advertised price on the gas station's sign? If you don't, they may not be able to refund or credit you unfortunately.

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10:17 am EST

Shell faulty gas pump

I recently purchased gas at a shell in Steele Alabama. The gas pump read that there was 17 gallons of gas pumped into my vehicle but it did not pump any gas at all. I told the gas station attendant, but they said the only thing I could do is contact you about the problem. The address for the gas station is 489 Steele station rd. Steele Alabama 35987.

My phone number is([protected]
My email is [protected]@yahoo.com

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12:27 pm EDT

Shell employee

At the station in Canton, MS
Sprint Mart
1452 W Peace St
Open 24 hours
The cashier was extremely rude to me from the moment I walked to the counter to check out. She worked early Sunday morning around 1am to 1:30am, when I was in the store. (November 4th) She would not take my money unless I literally handed it to her. My gas was already being pumped thats why I didn't walk out. I ended up overpaying $5 because her attitude threw me off-balance. And she didn't want to ring up my supplies. She had a very nasty attitude towards me for no reason. I'll will file this complaint against her everyday until she is reprimanded.

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7:20 pm EDT

Shell the employee

I shop at shell regularly, and the man was very rude. He overpriced my drink simply because he didn't know how to charge me for a refill, then told me I was wrong. I've been going there for years and have gotten my refill there for 1 dollar, he said no there's no option for a refill at that price. Instead of listening to what I was saying, he flat out told me I was wrong. Not the first time he has been rude! Then I asked his name and he said, good luck complaining about me Haha. So I hope this gets back to him or I'll just go to the manager or someone else. His name was ronine at sheridan and jewel shell.
Thank you,
Jamie Romero

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Shell In-depth Review

Company Overview: Shell is a globally recognized energy company that has been operating for over a century. With a strong presence in the oil and gas industry, Shell has established itself as a leader in providing energy solutions to customers worldwide.

Products and Services: Shell offers a wide range of products and services to meet the diverse needs of its customers. From petroleum and natural gas exploration to refining and marketing, Shell provides reliable and high-quality energy products to individuals and businesses.

Pricing and Value: While Shell's products may not always be the cheapest on the market, they offer excellent value for money. The company's commitment to quality and reliability ensures that customers get products that meet their expectations and deliver long-term value.

Customer Service: Shell prioritizes customer satisfaction and strives to provide exceptional customer service. Their knowledgeable and friendly staff are always ready to assist customers, whether it's answering queries or resolving any issues that may arise.

Convenience and Accessibility: Shell has an extensive network of service stations, making it convenient for customers to access their products and services. Whether you're in a bustling city or a remote area, you can count on Shell to provide you with the energy solutions you need.

Environmental Sustainability: Shell recognizes the importance of environmental sustainability and is committed to reducing its carbon footprint. The company invests in renewable energy sources and implements innovative technologies to minimize the environmental impact of its operations.

Innovation and Technology: Shell is at the forefront of innovation and technology in the energy industry. They continuously invest in research and development to discover new ways of extracting and utilizing energy efficiently, ensuring a sustainable future for generations to come.

Corporate Social Responsibility: Shell takes its corporate social responsibility seriously and actively contributes to the communities in which it operates. Through various initiatives, the company supports education, healthcare, and environmental conservation, making a positive impact on society.

Reputation and Trustworthiness: Shell has built a strong reputation for its reliability and trustworthiness. With a long history of delivering quality products and services, the company has earned the trust of its customers and stakeholders alike.

Competitor Analysis: In a highly competitive industry, Shell stands out as a formidable competitor. Its strong brand presence, commitment to innovation, and focus on customer satisfaction give it an edge over its rivals.

Overall Rating and Recommendation: Shell is a highly reputable and trustworthy energy company that offers a wide range of quality products and services. With its commitment to sustainability, innovation, and customer satisfaction, Shell is a recommended choice for individuals and businesses seeking reliable energy solutions.

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Shell contacts

Phone numbers

+31 70 377 9111 +1 (888) 467-4355 More phone numbers

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